www.getwsodo.

com
www.getwsodo.com

This communication schedule can be used with each of your prospects to optimise retention by
setting communication expectations with from onboarding call through first three months of
management.

The goal is to set appropriate expectations and provide the attention/expertise to build a
strong relationship in the first 90 days.

Pre-go-live:

• Onboarding Call (typically 30-60 mins)

o Info we need to go live
o Expectations of launch timeline
o Expectations of performance
o Expectations of communication
o Explain the communications schedule
• Recommend: Email follow-up

Go Live Update (15-30 min)

• What to expect
o Set expectations
• Recommend: Email follow-up

One Week Update (20 min)

• High level review – what looks okay, what needs a tweak etc
o Walk through client dashboard
o Gauge client temperature
• Recommend: Email follow-up

100-DAY COMMUNICATION SCHEDULE | COPYRIGHT © GODLIKE LTD 2021 GOD TIER AGENCY
 www.getwsodo.com
www.getwsodo.com
Two Week Update (20 min)

• Formal performance review

o Gauge client temperature
• Recommend: Email follow-up

One Month Update (20-30 min)

• Performance review/progression
o Lead quality and/or sales performance
o Next steps
• Recommend: Email follow-up

6 Week Update (20 min)

• Performance review/progression
• Recommend: Email follow-up

Two Month Update Call (30 min)

• Performance review/progression
o Lead quality and/or sales performance
o Next steps
• Recommend: Email follow-up

Three Month Performance Review Call (30 min)

• Performance review/progression
o Lead quality and/or sales performance
o Next steps
• Recommend: Email follow-up

Considering sending simple emails to celebrate wins, for example “CPA target hit” or “revenue
goal exceeded”.

Don’t hide from problems either. If you spot something and prescribed a fix, be proactive and
share that information with the client. Again, a simple email will usually suffice.

100-DAY COMMUNICATION SCHEDULE | COPYRIGHT © GODLIKE LTD 2021 GOD TIER AGENCY