Republic of the Philippines

Department of Education
REGION IX, ZAMBOANGA PENINSULA
SCHOOLS DIVISION OF ZAMBOANGA DEL SUR
MOLAVE VOCATIONAL TECHNICAL SCHOOL
Mabini St., Molave, Zamboanga del Sur
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LEARNING ACTIVITY SHEETS in
TVE – ICT – Grade 9 - Computer System Servicing NC II
Quarter 4

Name of Learner: ______________________________Grade & Section: ___________

Subject Teacher _____________________________________ Date: ________________

Plan and Prepare for Maintenance and Repair

I. Background Information for Learners

In these Learning Activity Sheets for Quarter 4, you will learn Planning and
Preparing for Maintenance and Repair. Moreover, you will also learn additional
Occupational Health and Safety Policies and Procedures while working along with
Personal Computers.
Why do we need to plan and prepare for maintenance and repair?
We need to plan and prepare for maintenance and repair in order to ensure
good-quality, efficient and safe preventive maintenance without unnecessary waiting
time, it is very important that such activities are prepared in respect of spare parts,
time expenditure and any other resources.

How planning for routine maintenance is done?

 Identify the problem;
 Plan the maintenance task;
 Schedule the work;
 Allocate the task to specific people;
 Ensure the work is executed properly; and
 Analyze the problem and decide how to prevent it from happening again.

Why do we need to plan maintenance?

The primary objective of planned maintenance is to maximize equipment
performance by keeping equipment running safely for as long as possible, without
that equipment deteriorating or having unplanned outages. Planned maintenance
activities include any maintenance work scheduled in advance.

SAFETY PRECAUTIONS

Personal Protective Equipment

Proper preparation is the key to a successful work. Before you begin, make
sure that you have the tools you will need, and secure a clear well-lit workplace.
Gather all the components you’ll be using and unpack them at the same time.
Always keep in mind that personal protection is one of the traits of a good computer
technician.
Types of Personal Protective Devices:

Anti - Static Devices

These are devices designed to protect the computer from static electricity.

Anti – static wrist strap Anti- static

Anti - static bag

Anti – static spray

Power Surge Protectors

Devices designed to protect the computer from sudden power surges from
intermittent power sources.

AVR (Automatic Voltage Regulator)

UPS (Uninterrupted Power Supply)

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Personal Equipment

Small paint brush

Screw drivers

Pliers and tweezers

Compressed air

Hand-held vacuum

TYPES OF COMPUTER SYSTEM ERRORS

There are several errors in a computer from the point you open it up to the
point you reach the stand-by window (reaching stand-by window means boot
process has no error). Here's a list of computer errors.

1. No video output - When you open your PC, nothing shows up on your monitor
and the LED indicator of your monitor is flashing in yellow color.
2. No video output - Same as number one but now the LED indicator of your
monitor is in steady orange color.
3. Doesn't boot - When you open your PC, it will show the processor brand and/or
the motherboard brand but doesn't continue. Usually, this error will result to
system restart over and over again.
4. Never ending loading of Operating System - The computer opens up then boots
but when the Operating System loads it doesn't continue and it will take a
lifetime if you're going to wait for it to load.
5. Lots of pop-up windows showing on standby mode - This also happen even if you
try disconnecting your computer set from the internet. This is what we call
aftershock virus which will continue to run even if internet is disconnected.
6. Lots of hardware installation windows appear - This happens even if you try
installing the hardware. When you restart your set it will happen again.

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7. Safe mode doesn't work - When you try going to safe mode, all you will see is a
list of files in Command prompt style.
8. Keyboard and mouse system restart - This will happen only in standby mode,
when you move your mouse or type something, your system will automatically
restart and the worst part is it will delete a file at random.
9. Sound on/off error - Upon loading the Operating System, you will hear a loading
sound and then the sound stops, when you try running an audio file, no sound
will be heard.
10. Application causes system to restart - Just like the mouse problem, when you
open a program that will take the whole screen like for example a game and/or a
program application, when you close it, it will cause your system to restart.
Aside from the common computer errors, computers also can have different
Operating System (OS) errors. OS errors can be classified into various categories,
such as:
1. System errors – These are moderately dangerous types of errors among those
that can pop up on your PC. System errors are caused by malfunctioning
hardware components, corrupted Operating System modules, etc.
2. Runtime errors – Runtime errors are caused by corrupted or malfunctioning
system files or software executable. Most runtime errors cause the application
that caused it to shut down. However, more serious runtime errors may cause
the system to become unstable or unresponsive, leaving you with no choice but
to reach for the Reset button.
3. Stop errors – Stop errors are caused by corrupted hardware, especially
malfunctioning RAM modules and bad sectors on hard disks. Stop errors can be
difficult to resolve at times.
4. Device Manager errors – These are usually caused by corrupted driver files or
malfunctioning hardware components. In case of the former cause, the problem
is usually solved simply by reinstalling or updating the drivers. However, the
latter cause can often be solved only by replacing hardware components.
5. POST code errors – POST code errors are caused by malfunctioning hardware
components, and are characterized by short beep sounds from the tiny internal
speaker of your motherboard. POST code errors occur when you press the power
button to turn on your PC..
6. Application errors – These can be caused at any point of time. As the name
suggests, these are caused by applications while those are running. These are
usually caused by glitches in the program code itself. These are usually resolved
by updating the program to its latest version.
7. Browser Status Codes – These are caused by problems faced by browsers when
trying to access a website. These can be caused by misplaced web pages in the
server of the website itself, or due to connection problems. For instance, a 404
error would indicate that the browser is trying to access a webpage that does not
exist in the specified location.

DIAGNOSING COMPUTER SYSTEMS

PC Diagnosing

Probably, the most frustrating problem computer users run into are startup
problems, where your computer won’t boot. Equally annoying are error messages
you constantly run into during your computer’s startup process. In this Learning
Activity Sheets, you will be given a few tips on how you can avoid some of the most
common problems that happen right after your computer is turned on.

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Here, you will learn the basic troubleshooting.

Trial and Error: When you find a faulty component in your computer, check it
with the other computers so that you can make sure whether the fault is in the
component or not.

Check Cables: In case of any device failure, check all the cables of your computer
such as data cables, power cable, internal circuitry cables and make sure that all
these are plugged in and working fine.

Hardware Settings: Check the hardware settings in the CMOS and in the Device
Manager of the system and make all the device drivers up to date and all the cards
are plugged in properly.

Notice Changes: When you notice a software or hardware error in your computer,
determine what was changed before the problem occurred.

Event Viewer: In the event viewer, you will find the error or warning messages
associated with any faulty hardware or software.

Make Notes: Troubleshooting is a big learning option and we can learn a lot when
we face any kind of troubleshooting in our computer. Make notes including the
error messages and their solutions, so that you have a record on how a certain
problem occurred and how did you solve it.

Common PC Problems and Solutions

You are working away at your computer when suddenly, up comes an error
message – or worse, your computer comes to a screeching halt. Here are the
common computer problems and solutions that can help you.
Steps:

1. Check the POST. POST stands for Power On Self-Test. This is generally the first
or second thing that appears on a computer after turning on the power. This
appears before the Operating System begins to load. The POST will display any
problems found with hardware that makes the computer unable to boot, POST
may also display problems with hardware that allow the computer to boot, but
not operate at its full capacity during operation.
2. Notice the load time of the OS (Operating System). A longer than usual load
time may indicate errors in the hard drive.
3. Notice any graphics problems once the OS has loaded. Reduced graphics may
indicate driver failures or hardware failures with graphic cards.
4. Perform an auditory test. An auditory test is an unorthodox, but still effective
way of judging how a computer is working. With the computer on and running,
play any decent length audio file (usually above 30 sec). If the audio is choppy or
slow, it usually means that the processor is working at an elevated level, or there
is not enough RAM to run all programs loading. Changing the startup sound is a
great way to apply this test. Another issue associated with choppy sounds is PIO
(Programmed Input/Output) mode. This affects how the hard drive reads and
writes data from a drive. Switching to Direct Memory Access (DMA) allows for
faster reads and writes and can sometimes repair choppy audio.
5. Check any newly installed hardware. Many Operating Systems, especially
Windows, can conflict with new drivers. The driver may be badly written, or it
may conflict with another process. Windows will usually notify you about devices
that are causing a problem, or have a problem. To check this, use the Device
Manager, this can be accessed by entering the Control Panel, clicking the
System icon, clicking the Hardware tab, and clicking on Device Manager. Use
this to check and arrange the properties of hardware.

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6. Check any newly installed software. Software may require more resources
than the system can provide. Chances are that, if a problem begins after
software starts, the software is causing it. If the problem appears directly upon
startup, it may be caused by software that starts automatically on boot.
7. Check RAM and CPU consumption. A common problem is a choppy or sluggish
system. If a system is choppy, it is a good practice to see if a program is
consuming more resources than the computer can provide. An easy way to
check this is to use the Task Manager, right click on the taskbar, select Task
Manager and click the Processes tab. The CPU column contains a number that
indicates the percentage of CPU the process is consuming. The Memory Usage
column indicates how much memory a process is consuming.
8. Listen to the computer, if the hard drive is scratching or making loud
noises, shut off the computer and have a professional diagnose the hard
drive. Listen to the CPU fan, this comes on a high speed when the CPU is
working hard and can tell you when the computer is working beyond its
capacity.
9. Run a virus and malware scan. Performance problems can be caused by
malware on the computer. Running a virus scan can unearth any problems. Use
a commonly updated virus scanner (such as Norton Antivirus or Avast!
Antivirus)
10. Check for the problem in Safe Mode. To enter safe mode, tap F8 repeatedly
during POST (this works on most systems). If the problem persists in safe mode,
it is a fair bet that the Operating System itself is to be blamed.

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II. Learning Competency with Code
LO 1. Plan and Prepare for Maintenance and Repair; Code: TLE_IACSS9-
12MRCN-IIa-e-40 (CG p.25, MELCs p.710, G9 LM p.155)

1.1 Plan maintenance and/or diagnosis of faults in line with job

requirements
1.2 Prepare maintenance and/ or diagnosis of faults in line with job
requirements

III. Directions/Instructions

Activity 1 : Label Me!

Identification: Directions: Identify the following tools for maintenance and
repair, label ASD for Anti-Static Device, PSP for Power Surge Protector and
PE for Personal Equipment. Write your answers on your Answer Sheet.

1 4

2 5

3 6

Activity 2 : Fact Or Bluff!

Modified True or False : Directions: Write True if the underlined word in each
statement is true and write the correct word if the underlined word in the
statement is false. Write your answers on your Answer Sheet.

Basic Troubleshooting.

1. Notice Changes: When you find a faulty component in your computer, check
it with the other computers so that you can make sure whether the fault is in
the component or not.

2. Check cables: In case of any device failure, check all the cables of your
computer such as data cables, power cable, internal circuitry cables and
make sure that all these are plugged in and working fine.

3. Hardware Settings: Check the hardware settings in the CMOS and in the
Device Manager of the system and make all the device drivers up to date and
all the cards are plugged in properly.

4. Trial and Error : When you notice a software or hardware error in your
computer, determine what was changed before the problem occurred.

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 5. Event Viewer: In the event viewer, you will find the text messages associated
with any faulty hardware or software.

6. Make Notes: Maintenance is a big learning option and we can learn a lot
when we face any kind of troubleshooting in our computer. Make notes
including the error messages and their solutions, so that you have a record
on how a certain problem occurred and how did you solve it.

Activity 3 : Letters To Word!

Identification: Directions: Write the meaning of the following
acronyms according to the technical terms used for Personal
Computer (PC) repair and maintenance. Write your answers on your
Answer Sheet.

1. OS
2. LED
3. RAM
4. CMOS
5. POST

Assessment:
Multiple Choice: Directions : Read each question/statement carefully and choose
the letter of your best answer. Write your answers on your
Answer Sheet.

1. Jenny is going to check the network cable of her computer, tell Jenny what to
use to do the job.
a. crimping tool b. cable tester c. multi-tester d. anti-static wrist strap
2. You need to protect your computer from sudden power surges from intermittent
power sources. What device will you buy for this purpose?
a. anti-static wrist strap c. hand-held vacuum
b. multi-tester d. UPS
3. To enter safe mode, you need to tap this keyboard key repeatedly during Power
On Self-Test (POST).
a. F2 b. F5 c. F8 d. F10
4. Upon listening to the CPU fan, Samuel noticed that it seems on a high speed,
what could possibly be happening inside the system unit?
a. the computer is working beyond its capacity
b. the computer is new
c. the computer is cooling down
d. the computer is working slow
5. When Aljen opened her PC, nothing shows up on her monitor and the LED
indicator is flashing in yellow color. What is the error occurring?
a. No audio output c. OS is not loading
b. Sound on/off error d. No video output
6. Ronald noticed that the load time of the OS (Operating System) of his laptop is
longer than its usual load time, what do you think is the problem with his
laptop?
a. errors in the hard drive c. errors in the memory
b. errors in the monitor d. errors in the video card
7. While working on her PC, Emmy becomes impatient on pop-up windows showing
on standby mode even if she disconnects to the internet. What do you think
causes Emmy’s problem?
a. her computer set is old c. slow internet signal
b. aftershock virus d. hardware incompatibility
8. Where do you check your RAM and CPU consumption?
a. Safe Mode c. Task Manager
b. Control Panel d. Device Manager

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9. When you find a faulty component on your computer, check it with the other
computers so that you can make sure whether the fault is in the component or
not. What is this troubleshooting technique?
a. Notice Changes c. Event Viewer
b. Make Notes d. Trial and Error
10. Upon installing a new printer, Windows notifies Ray that the newly installed
device causes a problem. Where will Ray check for this error on his PC?
a. Printer Setup c. Task Manager
b. Control Panel d. Device Manager

IV. Reflection
Directions: ESSAY: Share me your thoughts. Answer the following question.
Write your answer on your Answer Sheet.

Is it important to do repair and maintenance to “any machine”

even if you only notice small issues or problems on that machine?
Why? Why not?

V. References for Learners

1. Competency-Based Learning Module for Computer System Servicing NCII
2. Technical Education and Skills Development Authority Training
Regulation for Computer System Servicing NCII
3. Curriculum Guide for Information and Communication Technology –
Computer System Servicing NCII s. 2016
4. Learning Resource Portal - lrmds.deped.gov.ph
5. G9-Learning-Materials.pdf
6. books.google.com.ph
7. Image Sources : Google images, DepEd Commons

Prepared by:

RONALYN O. LAVILLA, EdD

Master Teacher II / Subject Teacher