Priority Response Classification

1 Emergency

2 Urgent

3 Routine

Criteria:
1 Acceptable Response Time Limit
0 Exceeding Response Time Limit
Location:- Both Sides
Sr. No SR/RM/CM WO#

20 WO26172355

88 WO26191766

114 WO26049539

115 WO25802147

121 WO26111320

196 WO26239562

200 WO25818460
203 WO26066221

209 WO26239556

230 WO26049583

231 WO26172359

287 WO26239552

291 WO26219492

297 WO26049589

318 WO26134168

319 WO26134128

320 WO26049588

321 WO26262440

323 WO26111305

324 WO26134132

326 WO26262427

327 WO26111297

328 WO25946586

329 WO26111349
330 WO26134173

331 WO26111313

332 WO25906000

333 WO26262443

334 WO26111301

335 WO26049591

336 WO26239665

337 WO26134131

338 WO26262405

339 WO25946585

340 WO26111293

341 WO26082646

342 WO26239669

343 WO26262414
 SR/RM/CM Response T

Response Time

30 minute response, 2 hour safety inspection, 4 hour correction.

2 hours response, 4 hour safety inspection, 12 hour correction.

8 hour response, 16 hour safety inspection, 48 hours correction.

onse Time Limit

nse Time Limit

Description

Replacement of damaged heater for emergency generator

Replacement of the damaged breaker of the high mast light

Replacement of defective office lighting at Olive Arabia Office SA13

Replacement of down light in Old toll gate new building Requested By: Engr. Ariz Contact No: 115
4

Replacement of busted 3Watts Spot Light at the Mosque

Replacement of custom camera junction box in car inspection area Requested By: Shouckath Ex
t : 1154

Replacement of various parts for LV Panel

Replacement of busted lights at Civil Defense Department

Replacement of six (6) Nos. TRAFFIC LIGHTS FIXTURE IN BAHRAIN TOLL GATE. REQESTNAME : Mo
hammed AlHamadi Ext : 6299

Replacement of defective Lightings at Corridor - ground floor of SA09

Replacement of the damaged cable for the street light

Replacement of busted bulb for office lighting in MAIN TOLL GATE NEW BUILDING REQESTNAME :
Fahd Zaman Ext : 6292

Replacement of spot light to down light . in custom manager Office REQUESTER BY : Dr.Waleed
EXT # 1154

Replacement of damaged battery for Emergency Generator

Replacement of busted LED Bulb for Ground Floor

Replacement of busted LED Bulbs for Lighting Pole

Replacement of damaged battery for Emergency Generator

Replacement of busted exit light 220V

Replacement of busted signal traffic light at Ground Floor

Replacement of damaged Exit Light Assembly at Custom Department Building

Replacement of busted indicating light blue color

Replacement of busted indicating light at First Floor

Replacement of busted panel light (cool white - 2 nos) for Internal Lightings-ZN1-Bldg.# SAH2-
Truck Inspection Area

Replacement of busted bulbs for Truck Entry/Exit Road

Replacement of busted light

Replacement of busted metal halide focus light at Ground Floor

Replacement of busted CFL Lights at Exhibition Building Ground Floor

Replacement of busted metal halide lamp 1500W

Replacement of busted Metal Halide Lamp at Ground Floor

Replacement of damaged battery for Emergency Generator

Replacement of damaged AC Switch and replace busted bulb

Replacement of busted bulbs for Metal Halide Lightings

Replacement of busted lights at SHW2

Replacement of defective single gang switch for Internal Lightings-ZN1-Bldg.# SACG-

Bridge Border Coast Guard

Replacement of busted Down Light at Female toilet

Replacement of busted LED Panel Lights at SA01 KFCA Building

Replacement of damaged 2 gang switch

Replacement of defective outlet and busted lamp at BA4B

SR/RM/CM Response Time Tracking

Priority Areas

• Processing Areas
• Toll gates
• Royal Area
• VIP Lane/Buildings
• SA100

Location Reported Executed

M228-SA-ZN3-SA24 04/20/24 8:51 AM

M228-SA-ZN4-SA20 04/21/24 1:03 PM 4/22/2024

M228-SA-ZN5-SA13 04/14/24 10:51 AM

M228-SA-ZN1-SAG1 04/01/24 12:11 PM 4/3/2024

M228-SA-ZN2-SA15 04/17/24 9:37 AM 4/20/2024

M228-SA-ZN4-SA03 04/24/24 8:56 AM 4/27/2024

M228-SA 04/02/24 1:06 PM

M228-BA-ZN2-BA06 04/15/24 8:01 PM 4/21/2024

M228-BA-ZN1-BTG2 04/24/24 8:44 AM

M228-SA-ZN4-SA09 04/14/24 12:50 PM 4/14/2024

M228-SA-ZN1-SACG 04/20/24 9:17 AM 4/20/2024

M228-BA-ZN1-BTG2 04/24/24 8:40 AM 4/28/2024

M228-SA-ZN4-SA03 04/22/24 10:53 AM

M228-BA-ZN3-BA19 04/14/24 3:08 PM 4/14/2024

M228-SA-ZN4-SCCA-00 04/18/24 12:57 PM

M228-BA-ZN3-BA15 04/18/24 10:01 AM

M228-BA-ZN4-BA20 04/14/24 3:00 PM 4/14/2024

M228-BA-ZN4-B25B 04/25/24 10:06 AM

M228-SA-ZN3-SCID-00 04/17/24 9:23 AM

M228-BA-ZN3-BA03 04/18/24 10:15 AM 4/28/2024

M228-BA-ZN4-B25B 04/25/24 9:36 AM

M228-SA-ZN4-SA09 04/17/24 9:10 AM 4/18/2024

M228-SA-ZN1-SAH2 04/09/24 3:14 PM 4/11/2024

M228-SA-ZN3-SRD1 04/17/24 9:56 AM

M228-SA-ZN3-VIPC-00 04/18/24 1:06 PM

M228-SA-ZN3-SA10-00 04/17/24 9:30 AM

M228-SA-ZN5-S100-00 04/06/24 11:26 AM 4/14/2024

M228-BA-ZN4-BACP 04/25/24 10:15 AM

M228-SA-ZN3-SA12-00 04/17/24 9:16 AM

M228-BA-ZN2-BA24 04/14/24 3:15 PM 4/14/2024

M228-SA-ZN3-SCCA 04/24/24 3:14 PM 4/27/2024

M228-BA-ZN3-BCCA 04/18/24 10:07 AM

M228-SA-ZN4-SWH2 04/25/24 9:11 AM

M228-SA-ZN1-SACG 04/09/24 3:08 PM

M228-SA-ZN3-SA37 04/17/24 9:04 AM

M228-SA-ZN2-SA01-01 04/16/24 10:55 AM 4/18/2024

M228-SA-ZN4-SWH1 04/24/24 3:21 PM 4/30/2024

M228-BA-ZN3-BA4B-00 04/25/24 9:25 AM

 Critical Assets
• Processing area barriers
• Electrical sub-stations
• Emergency Generators
• Emergency Sliding Gates
• Elevators (someone stuck in side)
• Causeway crash barriers
• Access Control Systems
• Lifting Stations
• Water supply.
• Fire life safety systems
• AC in Priority Areas (summer season only)

Others

Month:- April 2024

Executed Status Priority Remarks

1 Emergency ###

8:00 AM 1 Urgent ###

1 Routine ###

3:00 PM 1 Routine ###

11:00 AM 1 Routine ###

11:00 AM 1 Routine ###

1 Routine ###
3:41 PM 1 Routine ###

1 ###

2:00 PM 1 Emergency ###

11:00 AM 1 Routine ###

9:00 AM 0 Routine ###

1 Routine ###

1:15 PM 1 Routine ###

1:00 PM 1

8:13 AM

11:00 AM

3:00 PM
1:00 PM

2:45 PM

9:15 AM

12:00 PM

11:00 AM
4/19/24 10:53 AM
4/16/24 7:52 AM
4/7/24 8:13 AM
4/23/24 12:31 PM
4/28/24 8:05 AM
4/28/24 6:43 AM
4/11/24 8:08 PM
4/14/24 8:00 AM
4/14/24 7:54 AM
4/16/24 7:41 AM
4/20/24 6:45 AM
4/11/24 3:27 PM
4/15/24 8:25 AM
4/19/24 10:34 AM
4/15/24 8:17 PM
4/18/24 7:54 AM
4/18/24 8:38 AM
4/11/24 3:24 PM
4/14/24 7:47 AM
4/1/24 7:34 AM
4/22/24 2:50 PM
4/24/24 7:50 AM
4/11/24 8:35 AM
4/15/24 8:31 AM
4/28/24 6:41 AM
4/20/24 8:51 AM
4/3/24 7:35 AM
4/9/24 6:56 AM
4/24/24 12:39 PM
4/6/24 6:53 AM
4/3/24 7:38 AM
4/15/24 8:29 AM
4/20/24 6:47 AM
4/23/24 12:35 PM
4/22/24 9:27 AM
4/19/24 11:04 AM
4/15/24 8:34 AM
4/25/24 7:19 AM
4/27/24 8:17 AM
4/2/24 6:38 AM
4/15/24 8:27 AM
4/15/24 8:03 PM
4/27/24 8:15 AM
4/14/24 7:49 AM
4/16/24 8:24 PM
4/25/24 7:09 AM
4/2/24 8:52 AM
 4/7/24 8:17 AM
4/24/24 12:44 PM
4/30/24 8:02 AM
4/20/24 6:49 AM
4/15/24 8:06 PM
4/16/24 7:53 AM
4/23/24 7:27 AM
4/24/24 12:49 PM
4/29/24 7:02 AM
4/6/24 7:10 AM
4/1/24 12:25 PM
4/19/24 10:56 AM
4/24/24 8:53 AM
4/18/24 8:30 AM
4/30/24 7:59 AM
4/19/24 10:50 AM
4/28/24 7:50 AM
4/19/24 11:09 AM
4/16/24 7:55 AM
4/4/24 9:33 AM
4/21/24 10:42 AM
4/18/24 8:34 AM
4/22/24 10:56 AM
4/18/24 6:44 AM
4/6/24 6:51 AM
4/9/24 7:49 PM
4/25/24 7:18 AM
4/16/24 7:50 AM
4/16/24 8:25 PM
4/27/24 8:22 AM
4/28/24 7:42 AM
4/2/24 6:40 AM
4/4/24 9:35 AM
4/20/24 2:18 PM
4/4/24 9:29 AM
4/15/24 8:37 AM
4/18/24 8:37 AM
4/18/24 9:36 AM
4/22/24 3:25 PM
4/8/24 7:49 AM
4/2/24 3:18 PM
4/4/24 9:31 AM
4/15/24 8:42 AM
4/25/24 12:50 PM
4/15/24 7:49 PM
4/6/24 7:06 AM
4/20/24 2:10 PM
4/17/24 7:35 AM
 4/21/24 1:03 PM
4/4/24 9:34 AM
4/15/24 10:42 AM
4/23/24 7:32 AM
4/1/24 12:23 PM
4/29/24 7:00 AM
4/1/24 7:46 AM
4/22/24 3:03 PM
4/30/24 8:16 AM
4/29/24 7:22 AM
4/23/24 3:21 PM
4/24/24 8:49 AM
4/16/24 8:00 PM
4/4/24 9:25 AM
4/8/24 3:09 PM
4/29/24 7:04 AM
4/29/24 7:07 AM
4/17/24 7:33 AM
4/1/24 12:19 PM
4/23/24 7:46 AM
4/18/24 8:35 AM
4/18/24 9:34 AM
4/23/24 8:33 AM
4/15/24 8:44 AM
4/19/24 11:00 AM
4/21/24 6:40 AM
4/14/24 10:51 AM
4/1/24 12:11 PM
4/28/24 1:38 PM
4/1/24 7:59 AM
4/15/24 8:20 AM
4/28/24 8:03 AM
4/21/24 8:06 AM
4/17/24 9:37 AM
4/25/24 7:06 AM
4/14/24 8:01 AM
4/22/24 3:29 PM
4/23/24 8:36 AM
4/23/24 8:39 AM
4/28/24 8:08 AM
4/29/24 7:24 AM
4/30/24 8:07 AM
4/16/24 8:30 PM
4/24/24 7:48 AM
4/2/24 8:54 AM
4/8/24 6:06 PM
4/15/24 8:23 AM
4/8/24 8:15 AM
 4/25/24 7:16 AM
4/23/24 9:05 AM
4/28/24 7:57 AM
4/16/24 7:43 AM
4/4/24 9:21 AM
4/8/24 6:03 PM
4/1/24 7:30 AM
4/23/24 9:04 AM
4/14/24 6:59 AM
4/22/24 10:54 AM
4/23/24 12:37 PM
4/30/24 7:49 AM
4/20/24 2:08 PM
4/15/24 8:02 AM
4/4/24 9:26 AM
4/8/24 10:08 AM
4/4/24 9:22 AM
4/4/24 8:21 AM
4/8/24 6:15 PM
4/3/24 7:53 AM
4/4/24 9:45 AM
4/22/24 2:13 PM
4/16/24 7:47 AM
4/17/24 7:32 AM
4/3/24 7:33 AM
4/17/24 8:31 AM
4/16/24 7:58 AM
4/8/24 10:05 AM
4/17/24 7:26 AM
4/17/24 1:59 PM
4/18/24 6:42 AM
4/21/24 8:04 AM
4/22/24 3:23 PM
4/17/24 2:01 PM
4/19/24 10:37 AM
4/20/24 2:13 PM
4/17/24 1:54 PM
4/9/24 10:52 AM
4/6/24 6:49 AM
4/27/24 8:26 AM
4/4/24 9:49 AM
4/18/24 11:39 AM
4/19/24 10:40 AM
4/21/24 6:42 AM
4/22/24 9:25 AM
4/28/24 9:55 AM
4/23/24 8:14 AM
4/25/24 7:03 AM
 4/25/24 7:10 AM
4/21/24 10:52 AM
4/23/24 8:17 AM
4/2/24 8:55 AM
4/15/24 7:52 PM
4/1/24 12:16 PM
4/21/24 6:36 AM
4/23/24 1:37 PM
4/23/24 7:44 AM
4/6/24 7:01 AM
4/10/24 8:28 AM
4/17/24 11:08 AM
4/10/24 8:26 AM
4/30/24 8:21 AM
4/24/24 8:56 AM
4/23/24 7:53 AM
4/23/24 8:18 AM
4/22/24 3:26 PM
4/2/24 1:06 PM
4/18/24 1:10 PM
4/14/24 8:04 AM
4/15/24 8:01 PM
4/4/24 9:43 AM
4/4/24 9:48 AM
4/14/24 7:55 AM
4/19/24 10:52 AM
4/20/24 2:14 PM
4/24/24 8:44 AM
4/8/24 12:06 PM
4/13/24 2:16 PM
4/27/24 8:53 AM
4/25/24 11:36 AM
4/27/24 8:24 AM
4/18/24 8:39 AM
4/8/24 7:46 AM
4/30/24 7:55 AM
4/23/24 3:23 PM
4/2/24 8:56 AM
4/4/24 9:42 AM
4/23/24 8:30 AM
4/25/24 11:39 AM
4/27/24 8:20 AM
4/9/24 3:02 PM
4/1/24 12:21 PM
4/15/24 8:13 PM
4/16/24 7:48 AM
4/16/24 7:43 PM
4/22/24 3:27 PM
 4/15/24 8:09 AM
4/1/24 12:13 PM
4/14/24 12:50 PM
4/20/24 9:17 AM
4/8/24 12:12 PM
4/21/24 10:40 AM
4/17/24 12:01 PM
4/24/24 2:23 PM
4/28/24 6:39 AM
4/11/24 9:41 AM
4/14/24 7:52 AM
4/6/24 7:08 AM
4/15/24 7:57 AM
4/24/24 12:35 PM
4/18/24 7:52 AM
4/18/24 8:33 AM
4/16/24 8:03 PM
4/4/24 9:38 AM
4/4/24 9:40 AM
4/6/24 6:52 AM
4/7/24 8:16 AM
4/8/24 7:38 AM
4/8/24 6:11 PM
4/25/24 1:02 PM
4/23/24 8:32 AM
4/23/24 12:27 PM
4/18/24 8:32 AM
4/3/24 7:28 AM
4/16/24 8:15 PM
4/17/24 3:26 PM
4/14/24 8:03 AM
4/23/24 12:33 PM
4/24/24 8:54 AM
4/18/24 7:55 AM
4/16/24 7:38 AM
4/1/24 7:52 AM
4/6/24 7:04 AM
4/30/24 8:04 AM
4/23/24 3:25 PM
4/20/24 2:15 PM
4/28/24 9:59 AM
4/8/24 3:20 PM
4/23/24 8:12 AM
4/23/24 8:31 AM
4/8/24 8:13 AM
4/14/24 7:45 AM
4/23/24 12:29 PM
4/17/24 7:30 AM
 4/23/24 8:26 AM
4/15/24 10:40 AM
4/23/24 8:28 AM
4/4/24 8:40 AM
4/10/24 12:51 PM
4/17/24 11:11 AM
4/24/24 2:25 PM
4/22/24 2:40 PM
4/22/24 2:12 PM
4/23/24 8:16 AM
4/16/24 8:12 PM
4/4/24 9:46 AM
4/8/24 12:10 PM
4/14/24 7:57 AM
4/17/24 11:04 AM
4/24/24 8:40 AM
4/21/24 6:39 AM
4/9/24 1:32 PM
4/27/24 9:06 AM
4/22/24 10:53 AM
4/16/24 8:21 PM
4/8/24 10:07 AM
4/4/24 9:24 AM
4/15/24 7:58 PM
4/30/24 8:14 AM
4/14/24 3:08 PM
4/4/24 8:44 AM
4/24/24 8:42 AM
4/22/24 3:02 PM
4/25/24 11:33 AM
4/21/24 6:37 AM
4/15/24 8:10 PM
4/17/24 11:14 AM
4/7/24 8:11 AM
4/8/24 7:44 AM
4/8/24 7:45 AM
4/17/24 1:52 PM
4/9/24 7:47 PM
4/19/24 10:46 AM
4/27/24 8:19 AM
4/16/24 8:27 PM
4/4/24 8:42 AM
4/28/24 1:37 PM
4/16/24 8:19 PM
4/25/24 7:15 AM
4/4/24 9:37 AM
4/18/24 12:57 PM
4/18/24 10:01 AM
 4/14/24 3:00 PM
4/25/24 10:06 AM
4/17/24 9:44 AM
4/17/24 9:23 AM
4/18/24 10:15 AM
4/25/24 9:16 AM
4/25/24 9:36 AM
4/17/24 9:10 AM
4/9/24 3:14 PM
4/17/24 9:56 AM
4/18/24 1:06 PM
4/17/24 9:30 AM
4/6/24 11:26 AM
4/25/24 10:15 AM
4/17/24 9:16 AM
4/14/24 3:15 PM
4/24/24 3:14 PM
4/18/24 10:07 AM
4/25/24 9:11 AM
4/9/24 3:08 PM
4/17/24 9:04 AM
4/16/24 10:55 AM
4/24/24 3:21 PM
4/25/24 9:25 AM