Ramez Maher Mohamed

Address: Al Manial, Cairo

Mobile: 01288777766 / 01220051111
E-Mail: ramez.maher@yahoo.com

OBJECTIVE:

Seeking a challenging career in an esteemed multinational organization

where my personal skills and qualifications can be recognized and my
experience enhanced.

EDUCATION:

Graduated from Faculty of Commerce, Cairo University

year 2007

SKILLS:

Computer Skills:
 Excellent knowledge of Windows.
 Excellent knowledge of Internet.
 Excellent knowledge of computer hardware & software.
 Very Good knowledge of MS Office.
 Very Good knowledge of Oracle.

Language Skills:

 Native language Arabic.

 Excellent command of both written and spoken English.

Courses:
 Supply Chain Management Basics: Cutting Costs and Optimizing
Delivery
 Certified International Supply Chain Manager (CISCM)
 Presentation & Communication Skills.
 Effective Self & Time Management.
 Strategic Thinking-PDP
 Emotional Intelligence Can Be Learned
EXPERIENCE:

 Current Job at Orange Egypt From May 2018 till now

Supervisor, Demand & Supply – Devices

- Purpose of the Job

Coordinating and implementing demand and Supply process as per company standards and
procedures.

- Duties and Responsibilities

1. Collect and integrate all relevant information, including: marketing and sales plans,
promotions ,forecasts, devices phasing in/out & market data and sales reports in order to
develop the devices regular intake plan.
2. Receive quarter devices range from Devices Commercial categorized per devices segments,
brands and average selling price with the quarterly devices forecast plan in order to develop the
devices intake order planning.
3. Review the quarterly received forecast and challenge the requested quantities vs. the sales
history.
4. Create needed SKU's for new models and updated the master data with all new items.
5. Monitor channels monthly sales performance and comparisons with devices forecast and flag
the underperformance devices to the devices commercial department.
6. Responsible to create and develop the devices intake plan on the intake plan system/ reports.
7. Responsible to conduct weekly Demand & Supply meetings with the devices commercial,
sales & procurement departments to review the device status and discuss sales performance,
supplier performance and inventory coverage .includes KPIs analysis received from Orange
Group.
8. Responsible to submit devices purchase requests according to the developed intake order
plan and follow up PR approvals till submitting the purchase orders.
9. Responsible to define required actions related to devices stock, e.g.: extra volume
commitments & stock rotation and the delivery plan.
10. Follow up Purchase orders approvals with the procurement department till submitting it to
the suppliers and make necessary actions to accelerate orders approvals to ensure the devices
delivery within the planned delivery dates.
11. Continuously monitor Inventory coverage to anticipate warehouse shortages or overstocks.
12. Interface with the devices suppliers to assure orders delivery according to the order plan
schedule and suppliers are commitment to Orange (lead-time).
13. Manage indirect channel monthly devices forecast plan with the supplier and assure the
delivery to Orange warehouse.
14. Responsible for devices allocation across all the sales channels and developing the
allocation plans according to the pre-defined forecast and the sales channels demand
15. Review sales channels updated demands against the initial forecast; check with sales
channels that are below forecast (and have high stock) and reallocate high inventory coverage
stock.
16. Ensure the Demand and Supply reports update (On hand, Weekly presentation ...)

 Previously at Orange Egypt From Jun 2005 till May 2018

Lead, Demand & Supply – SIM & Scratch Operation

- Purpose of the Job

Coordinating and implementing demand and Supply process as per company standards and
procedures.

- Duties and Responsibilities

1- Responsible for availing all SIM products for all sales channels.
2- Input files creation for all needed SIM stocks required by the planning team including all
SIM types even for normal SIM or for E-Top Up SIM serials & coordinating / following
up with the IT billing operation team to receive them within the agreed SLA on average of
1M SIM per month.
3- Quality measurements by checking on all created input files to make sure that they have
been created correctly & providing them to planning team to be sent to the suppliers.
4- Checking all output files for the SIM serials received by the SIM suppliers which will be
shipped to our WH to make sure that they have been processed correctly with the required
profile, IMSI & quantity.
5- Loading all SIM cards output files related to all received shipments from the SIM suppliers
with coordinating with the IT billing operation team on average of 1M SIM per month.
6- Allocate all SIM serials on billing system to be ready for use for new production or SIM
replacement requests for all sales channels.
7- Quality testing by Assigning random SIM serials from the WH to be sent to the IT billing
operation team to test that there are ready to be used and have signal coverage.
8- Responsible for preparing all company products related to SIM cards (around 30 products
with different packing requests & different IT handling) such as prepaid, postpaid,
corporate, data lines & Bundles starting from dials & SIM allocation, loading them on the
relevant profiles / services and finally packing them with the relevant materials to be
 issued out of WH for all sales channels after receiving a final confirmation from IT
operation team.
9- Comparing the monthly forecast received from dial management team including all sales
channels needs of products with the ready stock in order to maintain the extra stock needed
from every product to make them ready by the first week of every month.
10- Providing Aramex packing team with monthly packing plan and monitoring every
day production in order to make the needed products ready with the agreed SLA.
11- Testing the loading of every product mass activation requests to check that it has
been loaded successfully on our billing system.
12- Approve technical actions outage without effecting sales continuity
13- Update supply plan information with all business stake-holders (Sales, Marketing,
Finance, VAS and IT ) by verifying frequently the integrity of forecast assumptions on
weekly basis
14- Handling all dials allocation requests / cases received from all sales channels within
the agreed SLA with average of 50 cases per day to be ready for activation team to
proceed with the line activation for end user.
15- Responsible for handling and solving all after sales faulty SIM cards / lines
problems.
16- Reporting ready stock, monthly variance, channels sales out, SIM availability &
after sales cases reports.

 Previously at Mobinil From Aug 2001 till Jun 2005

SR. Specialist, Activation - Consumer, Customer Care

- Purpose of the Job

Maintains customer satisfaction and good customer experience within the pre-established
company risk standards to maintain company image and maximize customer base meanwhile
company revenues through Handling all the activation ,migration and modification process for
all customers’ requests received through all sales channels within the predefined SLAs, and
handling all issues and complaints related to new line activations and service provisioning.

- Duties and Responsibilities

- Handling failed and pending requests reports received from technology (As it needs
analyses to find out the root cause) to act proactively to avoid any customers
dissatisfaction and/or wrong charges.
- Calculating and posting the needed balance adjustment after implementing
individualization or grouping based on the customer’s billed amount in addition to
unregistered deposits.
- Conduct accuracy and quality checks for department’s daily actions.
- Act as a source of expertise to activation junior staff.
- Test new product and/or services along with the IT to avoid any problems before launch.
- Handling call center new inductions to ensure clear activation scope understanding.
- Coordinate with other departments (technology, complain handling, credit, sales, process)
to ensure cases resolution and to maintain customer satisfaction.
- Suggest process modifications to the management to simplify the customer journey.
- Responsible for compliant handling and work around for the newly activated and /or
migrated accounts to act proactively to avoid any customers dissatisfaction, due to wrong
charges.
- Maintain full awareness of all Mobinil products and services details to act as interface and
source of info for all sales channels (distribution, retail and complimentary)
- Report suspected fraud to the management, after full investigation and analyses for the
new activation, Migrations and change of owner cases with suspected fraud behavior.
- Analyze all customers’ requests starting from eligible products and services, submitted
data and ability to pay documents to take the decision whether to activate or reject the
requests.
- Controlling the risk of activating potential fraudsters through black list checking before
implementing customers’ requests to minimize the risk of involuntary churners.
- Analyze rejected prospects due to black list to decide wither to activate or to reject the
request based on the customer profile and /or submitted documents.
- Implement all needed actions received from all sales channels regarding customers’
requests (Activation, Migration and Account Modifications) based on established
processes and procedures.
- Managing the bulk activation process through validating the data received, formatting the
file to be uploaded on the mass action tools and communicating with technology,
following up on the execution of the requests.
- Coordinate with credit to minimize risk before activation or migration.
- Working as a first line support for POS’s providing the needed info in addition to handling
activation and migration complains.
- Proposes solutions to repetitive issues to the higher management.
- Use available methods and tools to develop own skills.
- Fully understand both individual and company objectives, and work on achieving them
effectively and efficiently.
- Fully understand and adhere to company policies and procedures that generate personal
and professional credibility and trust.
- Keep up-to-date with all the services and products provided by Mobinil

PERSONAL INFORMATION:

Date of Birth: 14/05/1983

Military Status: Exempted
Marital Status: Married