Captain Cook Institute Pty Ltd trading as

George Brown College

Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949

Session Plan
Course BSB50420 Course
Diploma of L&M
Code Title
Unit Code BSBLDR523 Unit Title Lead and manage effective workplace relationships
Online MS Teams/ Abdus
Term Term 2 2022 Location Trainer Name
face 2 face Salam(Sam)
Week Week 1 Date 30/05/2022

This unit describes the skills and knowledge required to lead and manage effective
workplace relationships.

The unit applies to individuals in leadership or management positions who have a

Objective
prominent role in establishing and managing processes and procedures to support
s:
workplace relationships. These individuals apply the values, goals and cultural diversity
policies of the organisation. They use complex and diverse methods and procedures as
well as a range of problem solving and decision making strategies, which require the
exercise of considerable discretion and judgement.
 BSBLDR523 Student Guide BSBLDR523 - Lead and manage effective
workplace relationships
 Project Portfolio
 Simulation Pack
 Student Self-Paced Unit Guide (https://training.gov.au/Training/Details/
BSBLDR523 - Lead and manage effective workplace relationships
 Student Assessment Workbook (BSBLDR523 - Lead and manage effective
Resource workplace relationships)
s  Training slides BSBLDR523 - Lead and manage effective workplace
relationships
 Internet
 MS Teams conference-audio, video, white board on MS Teams, screen share,
chats. (Documents that relate to: How student will upload results on ELearning,
How students will see the results, How students will insert signature on
Assessment Coversheet, How to access assessment and Learning materials in
ELearning, FAQ)

 Online-using MS Teams
 Breakout Rooms in MS Teams for group discussion, one-to-one consultation etc.
 Case study
 Brain storming
Methods  Practical demonstration
of delivery  Power Point Meetings - Trainers will use this to deliver and lecture (BSBLDR523
- Lead and manage effective workplace relationships – PowerPoint slides
focusing on the required Elements and Performance Criteria)
 Interaction with others
 Class activity online (group discussion using by MS Teams chat/message).

Session 1 Topics/Main points/Activities for the session: Introduction Session

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
 Students are welcomed and Introduced with the Unit of Competency - Student
Self-Paced Unit Guide (https://training.gov.au/Training/Details/ BSBLDR523 )
(Monday 30 May 4.40pm – 5.40pm)
 Everyone gets time in MS Teams to meet and greet each other and allow some
time to get to know each other. (Monday 30 May 5.40pm – 6.10pm)
 GBC College policies regarding navigating the ELearning portal in terms of how
assessments and learning materials can be downloaded, how to check results
and how to upload assessments - are discussed (Helpful hint guides for students
(Documents that relate to: How student will upload results on ELearning, How
Monday students will see the results, How students will insert signature on Assessment
30 May Coversheet, How to access assessment and Learning materials in ELearning,
4.40pm – FAQ) (Monday 30 May 6.10pm – 6.40pm)
7.40pm  Description of the Unit is discussed from an overall perspective – who it applies
to, how students can make use of it etc. - Student Self-Paced Unit Guide
(https://training.gov.au/Training/Details/ BSBLDR523)
(Monday 30 May 6.40pm – 7.10pm)
 Students are allowed to talk and share their experiences individuals who are
managers and leaders required to identify, analyses, synthesize and act on
information from a range of sources, and who deal with unpredictable problems
as part of their job role. They use initiative and judgement to organize the work of
self and others and plan, evaluate and co-ordinate the work of teams. – if they
have had any experience in working in this area in their own country etc.
(Monday 30 May 7.10pm – 7.40pm)
Break
time
7.40pm - Tea break
8.00pm
20 minutes
Topics/Main points/Activities for the session: Introduction Session (Continued)
 Show Students all the resources, as mentioned above, that are uploaded onto
ELearning, to acquaint students with what is expected of them. (Monday 30 May
8.00pm – 8.30pm)
 Go through together the Student Learner Book discussing the topics there and
relate them with Student Self-Paced Unit Guide
Session 2 (https://training.gov.au/Training/Details/ BSBLDR523)
Monday (BSBLDR523 - Lead and manage effective workplace relationships) –
30 May Acquaint students with the Topics for this Unit (Monday 30 May 8.30pm –
8.00pm – 9.00pm)
10:00pm  Allow them time to browse through the Student Learner Book with the Topics
mentioned above to understand what is in there for them. Recommended
Reading list, Glossary, Appendices and case-studies (Student Guide.
(BSBLDR523 - Lead and manage effective workplace relationships)
 Acquaint them with the Appendices which will be used for Assessment purpose
and also is mandatory to read and understand the case-study.
 Discussion and lecture explaining Glossary (Monday 30 May 9.00pm – 10.00pm)
Session 3 Topics/Main points/Activities for the session: Establish effective workplace
Tuesday relationship processes
31 May  Lecture from Training Slideshow. Trainers will provide lot of real-life examples
4.40pm – during their lecture to make lectures interesting and meaningful. Trainers will
7.40pm encourage questions from students to initiate participation and allow them to

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
verbally engage in class to hold on to their attention in class (BSBLDR523 -
Lead and manage effective workplace relationships) (Tuesday 31 May
4.40pm – 6.10pm)
 Discuss, explain and read through Student Guide Topic 1 (Student Guide.
(BSBLDR523 - Lead and manage effective workplace relationships)
(Tuesday 31 May 6.10pm –7.40pm)

Break
time
7.40pm- Tea break
8.00pm
20 minutes
Lecture and discussion about :

 Identify required processes for workplace collaboration according to

Session 4 organisational policies and procedures
Tuesday
31 May  Develop consultation processes for employees to contribute to issues related to
8:00pm – their work role
10:00pm
 Develop processes for conflict management

 Develop processes for escalated issues or refer to relevant personnel (Tuesday

31 May 8.00pm – 10.00pm)
Self-Study Self-Study and Q & A Support session: Establish effective workplace relationship
and Q & A processes (Continued):
support
session  Additional resources:

Wednesda  Watch video on YouTube:

y https://www.youtube.com/watch?v=dlYMSolLBSQ
building effective workplace relationships
01 June
4.40pm-  Watch video on YouTube:
10.00pm https://www.youtube.com/watch?v=bGBamfWasNQ
Speak like a leader

 Watch video on YouTube:

https://www.youtube.com/watch?v=lmyZMtPVodo&t=1s
Why good leaders make you feel safe

 Read Article on:

How to lead and Manage Effective Workplace Relationships through
proper Communication and Networking
https://www.totalassignmenthelp.com/free-sample/lead-and-manage-
effective-workplace-relationships-communication-and-networking

Building Good Work Relationships

https://www.mindtools.com/pages/article/good-relationships.htm

How to Build Good Workplace Relationships

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
https://au.indeed.com/career-advice/career-development/how-to-build-
good-workplace-relationships

How to Establish & Maintain Good Relationships in the Workplace

https://smallbusiness.chron.com/establish-maintain-good-relationships-
workplace-22396.html

Self-Study and Q & A Support session: Establish effective workplace relationship

processes (Continued):

 Additional resources:

 Watch video on YouTube:

https://www.youtube.com/watch?v=C4RKBDrs8WM
Effective Collaboration in the Workplace

 Watch video on YouTube:

https://www.youtube.com/watch?v=wMRJ1fu1ge4
Collaboration in the Workplace

 Watch video on YouTube:

https://www.youtube.com/watch?v=KLQ2Dj18ZTk
Steps to Developing Policies and Procedures

Self-Study  Watch video on YouTube:

and Q & A https://www.youtube.com/watch?v=jyFYcQkduco
support Managing Conflict
session
 Watch video on YouTube:
Thursday https://www.youtube.com/watch?v=o7-bbd1F9bk
02 June Conflict in the Workplace and How To Handle Them
4.40pm-
10.00pm  Read Article on:

 Consultation and cooperation in the workplace

https://www.fairwork.gov.au/tools-and-resources/best-practice-guides/
consultation-and-cooperation-in-the-workplace

 Work health and safety consultation, cooperation and coordination

https://www.safeworkaustralia.gov.au/system/files/documents/1901/code_of_prac
tice_-_consultation_cooperation_coordination.pdf

 Consultation & worker representation

https://www.safework.sa.gov.au/workers/consultation-and-representation

 Develop conflict management skills

https://www.linkedin.com/pulse/7-steps-develop-your-conflict-management-skills-
andrea-doyle

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949

***End of session***

Session Plan
Course BSB50420 Course
Diploma of L&M
Code Title
Unit Code BSBLDR523 Unit Title Lead and manage effective workplace relationships
Online MS Teams/ Abdus
Term Term 2 2022 Location Trainer Name
face 2 face Salam(Sam)
Week Week 2 Date 06/06/2022

Topics/Main points/Activities for the session: Manage effective workplace

relationships
 Trainers to provide feedback on the activities done above. Students will correct
anything that needs to be corrected and learn from their practice (Monday 06
Session 1 June 4.40pm – 5.10pm)
Monday  Lecture from Training Slides. Trainer will provide real-life examples during their
06 June lecture to make lectures interesting and meaningful. Trainers will encourage
4.40pm – questions from students to initiate participation and allow them to verbally
7.40pm engage in class to hold on to their attention in class (BSBLDR523 - Lead and
manage effective workplace relationships) (Monday 06 June 5.10pm –
6.30pm)
 Discuss, explain and read through BSBLDR523 Project Portfolio BSBLDR523
- Lead and manage effective workplace relationships (Monday 06 June
6.30pm –7.40pm)
Break time
7.40pm-
8.00pm Tea break
20 minutes
Session 2 Topics/Main points/Activities for the session: Manage effective workplace
Monday relationships (Continued)
06 June
8.00pm – Students will continue and complete all Learning activities from Section 2
10:00pm BSBLDR523 - Lead and manage effective workplace relationships to
demonstrate their understanding. Students will do in groups breaking out in MS
Teams break-out rooms, then share their views with class coming back to MS
Teams classroom:

Lecture on:

• Delegate and confirm responsibilities for fulfilling work tasks

• Collaborate and support team to perform work tasks
• Identify and address issues in workplace relationships according to
processes established

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
• Monitor and communicate to employees outcomes of conflict management

• Discuss, explain and read through Student Guide Topic 2 (Student Guide.
(BSBLDR523 - Lead and manage effective workplace relationships)
(Monday 06 June 8.00pm –10.00pm)

Topics/Main points/Activities for the session: Manage effective workplace

Session 3 relationships (Continued)
Tuesday
 Lecture on delegate and confirm responsibilities for fulfilling work tasks
07 June
4.40pm –  Lecture on collaborate and support team to perform work tasks
7.40pm  Lecture on Identify and address issues in workplace relationships according to
processes established (Tuesday 07 June 4:40pm – 7.40pm)

Break time
7.40pm-
8.00pm
Tea break
20 minutes
Topics/Main points/Activities for the session: Manage effective workplace
relationships (Continued)
 Lecture on monitor and communicate to employees outcomes of conflict
management

 Students will start with Assessment Task 1 - This assessment consists of a

Session 4 range of knowledge questions to assess students’ skills and knowledge.
Tuesday Students must answer all questions correctly and in accordance with the
07 June instructions given.
8:00pm –
10:00 pm  Students will be advised to write each answer in your own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
and manage effective workplace relationships version 1 Student Assessment
Tasks

(Tuesday 07 June 8:00pm – 10.00pm)

Self-Study Self-Study and Q & A Support session: Manage effective workplace

and Q & A relationships (Continued)
support
session  Additional resources:

Wednesday  Watch video on YouTube:

08 June https://www.youtube.com/watch?v=KApy2bpDMaQ
4.40pm- How To Delegate Tasks
10.00pm
 Watch video on YouTube:
https://www.youtube.com/watch?v=wMRJ1fu1ge4&t=63s
Collaboration in the Workplace

 Watch video on YouTube:

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
https://www.youtube.com/watch?v=VmQVNE-MbKI
The power of collaboration

 Watch video on YouTube:

https://www.youtube.com/watch?v=EDACGAvMxR8
Steps to More Effective Team Collaboration and Communications

 Read Article on:

Successful Delegation
https://www.mindtools.com/pages/article/newLDR_98.htm

HOW TO DELEGATE EFFECTIVELY

https://online.hbs.edu/blog/post/how-to-delegate-effectively

Teamwork and Collaboration

https://www.indeed.com/career-advice/career-development/teamwork-
and-collaboration

Importance of Team Collaboration at Workplace

https://www.proofhub.com/articles/importance-team-collaboration-
workplace

Self-Study Self-Study and Q & A Support session: Manage effective workplace

and Q & A relationships (Continued)
support
session  Additional resources:
Thursday  Watch video on YouTube:
09 June https://www.youtube.com/watch?v=o7-bbd1F9bk&t=7s
4.40pm- Types of Conflict in the Workplace and How To Handle Them
10.00pm
 Watch video on YouTube:
https://www.youtube.com/watch?v=aNSnfYhTRHk
Addressing problems at workplace

 Watch video on YouTube:

https://www.youtube.com/watch?v=2l-AOBz69KU
Why There’s So Much Conflict at Work and What You Can Do to Fix It

 Watch video on YouTube:

https://www.youtube.com/watch?v=jyFYcQkduco&t=14s
Managing Conflict

 Read Article on:

Workplace relationships for employees
https://relationships.org.au/document/work-place-relationships-for-

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
employees/

Employer’s guide to resolving workplace issues

https://www.fairwork.gov.au/sites/default/files/migration/712/an-
employers-guide-to-resolving-workplace-issues.pdf

How to Establish & Maintain Good Relationships in the Workplace

https://smallbusiness.chron.com/establish-maintain-good-relationships-
workplace-22396.html

Conflict resolution
https://www.relationshipsvictoria.org.au/workplace-support-services/
conflict-resolution/

How to Monitor the Progress of a Resolved Employee Conflict

https://www.dummies.com/article/business-careers-money/business/
human-resources/how-to-monitor-the-progress-of-a-resolved-employee-
conflict-190412/

***End of session***

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949

Session Plan
Course BSB50420 Course
Diploma of L&M
Code Title
Unit Code BSBLDR523 Unit Title Lead and manage effective workplace relationships
Online MS Teams/ Abdus
Term Term 2 2022 Location Trainer Name
face 2 face Salam(Sam)
Week Week 3 Date 13/06/2022

Topics/Main points/Activities for the session: Review management of workplace

relationships

Lecture on:
Session 1
Monday  Seek feedback on management of workplace relationships from relevant
13 June stakeholders
4.40pm –
7.40pm  Evaluate feedback for improvements to leadership style

 Identify areas of improvement for future workplace relations leadership

(Monday 13 June 4:40pm to 7.40pm)

Break time
7.40pm-
8.00pm Tea break
20 minutes
Session 2 Topics/Main points/Activities for the session: Review management of workplace
Monday relationships (Continued)
13 June
8.00pm –
Lecture on:
10:00pm
 Discuss, explain and read through Student Guide Topic 3 (Student Guide.
(BSBLDR523 - Lead and manage effective workplace relationships)
 Students will start with Assessment Task 2 - This assessment required to
demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.
 Students will be advised to write each answer in their own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
and manage effective workplace relationships version 1 Student Assessment

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949
Tasks
 Students will use the simulation pack provided and relevant parts of the need
as per assessment to complete project portfolio and relevant activities.
(Monday 13 June 8.00pm –10.00pm)

Topics/Main points/Activities for the session: Assessment Task 2 – Project/Role

play/Presentation/Revision class

 Students will start with Assessment Task 2 - This assessment required to

demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.
 Students will be advised to write each answer in their own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
Session 3
and manage effective workplace relationships version 1 Student Assessment
Tuesday
Tasks
14 June
 Students will use the simulation pack provided and relevant parts of the need
4.40pm –
as per assessment to complete project portfolio and relevant activities.
7.40pm
 Students will be advised to go through all topics of BSBLDR523 - Lead and
manage effective workplace relationships and ask their queries in regards to the
subject.
 Students will be advised to do Presentation/Role play from Section 2 of project
portfolio
( Tuesday 14 June 4.40pm – 7.40pm)

Break time
7.40pm-
Tea break
8.00pm
20 minutes
Session 4 Topics/Main points/Activities for the session: : Assessment Task 2 – Project/Role
Tuesday play/Presentation/Revision class
14 June  Students will start with Assessment Task 2 - This assessment consists of a
8:00 pm – range of activities and complete a project portfolio to assess students’ skills
10:00pm and knowledge. Students must answer all sections correctly and in
accordance with the instructions given.
 Students will be advised to write each answer in their own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
and manage effective workplace relationships version 1 Student Assessment
Tasks
 Students will use the simulation pack provided and relevant parts of the need
as per assessment to complete project portfolio and relevant activities.
 Students will be advised to go through all topics of BSBLDR523 - Lead and
manage effective workplace relationships and ask their queries in regards to the
subject.
 Students will be advised to do Presentation/Role play from Section 2 of project
portfolio
(Tuesday 14 June 8.00pm – 10.00pm)

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949

Self-Study and Q & A Support session: Review management of workplace

relationships/Revision class (Continued)

 Additional resources:

 Watch video on YouTube:

https://www.youtube.com/watch?v=gi5UfSIf0BM&t=92s
Constructive Feedback for Managers

 Watch video on YouTube:

https://www.youtube.com/watch?v=wtl5UrrgU8c
The secret to giving great feedback

 Read Article on:

How to Ask for Feedback
Self-Study https://www.business2community.com/communications/how-to-ask-for-
and Q & A feedback-the-ultimate-guide-to-relevant-feedback-02164582
support
session
Ways To Evaluate Your Leadership Performance
Wednesda https://www.forbes.com/sites/theyec/2019/07/01/three-ways-to-evaluate-
y 15 June your-leadership-performance/?sh=2bc312325c47
4:40pm –
10.00pm How To Improve Employee Relations
https://www.indeed.com/career-advice/career-development/improve-
employee-relations

 Students will use relevant materials and the simulation pack provided and
relevant parts of the need as per assessment tasks to demonstrate their skills
and knowledge by working through a number of activities and completing and
submitting a project portfolio

 Students will be advised to write each answer in their own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
and manage effective workplace relationships version 1 Student Assessment
Tasks

 Students will be advised to go through previous additional resources as provided

and clarifies all queries as needed.

Self-Study Self-Study and Q & A Support session: Review management of workplace

and Q & A relationships/Revision class (Continued)
support
session  Students will use relevant materials and the simulation pack provided and
relevant parts of the need as per assessment tasks to demonstrate their skills
Thursday and knowledge by working through a number of activities and completing and
16 June submitting a project portfolio
4:40pm –

Session Plan v.1 May 2022

 Captain Cook Institute Pty Ltd trading as
George Brown College
Level 4, 56-58, York Street, Sydney NSW 2000
+612 9279 4949

 Students will be advised to write each answer in their own understating and
refer any links that they may have used to complete them BSBLDR523 - Lead
and manage effective workplace relationships version 1 Student Assessment
10.00pm
Tasks

 Students will be advised to go through previous additional resources as

provided and clarifies all queries as needed.

***End of session***

Session Plan v.1 May 2022