1. CRS stands for Central Reservation System.

It is a software or
platform used in the hospitality industry to manage and streamline
the reservation and booking processes of hotels and other
accommodations. It allows hotels to manage their room inventory,
accept online bookings, handle reservations, store guest
information, and provide reporting and analytics. The CRS
centralizes and automates reservation management, improving
efficiency and ensuring accurate information across various
distribution channels.
2. Slip for request of accommodation reservation . Whitney slip that
records guest name, accommodation type, number, and duration of
stay
3. A corporate rate refers to a special discounted rate that is
negotiated between a hotel and a company or organization for the
purpose of accommodating their employees or members. These
rates are typically offered to corporate clients, government
agencies, or other entities that have an ongoing relationship with
the hotel. The corporate rate is often lower than the standard rates
offered to the general public.
4. cut-off date refers to the final date by which guests need to make
reservations to secure a special rate or room availability. Once the
cut-off date has passed, the hotel may no longer offer the special
rate or guarantee rooms for reservations.
5. A night auditor in the front office of a hotel is responsible for
auditing and reconciling the day's financial transactions during the
overnight shift. They ensure accuracy in revenue reporting. They
also assist with guest check-in and check-out processes, handling
any late-night arrivals or departures during their shift.
6. "on change status" refers to the process of updating the status of a
room when it undergoes a change in occupancy or condition. This
typically occurs when a guest checks out of a room, and the room
needs to be prepared for the next guest. During the "on change
status" process, the room status is updated in the hotel's property
management system (PMS) or reservation system. This change
allows the front office staff to track the availability and cleanliness of
rooms accurately. It helps ensure that the room is ready for the next
guest, including tasks such as cleaning, replenishing amenities, and
inspecting the room for any maintenance needs.
7. Room selling techniques refer to strategies and tactics employed by
hotel front office staff to maximize room occupancy and revenue.
These techniques may include upselling, cross-selling, and offering
last-minute deals to encourage guests to book higher room
categories, additional services, or discounted rates.
8. Property Management System (PMS), Central Reservation System
(CRS), Online Booking Engine,Global Distribution System (GDS)
9. The term "C Form" typically refers to a document or form used to
record and report the arrival and stay details of foreign guests to the
local government authorities. It is a mandatory requirement in some
countries to monitor and track foreign visitors for security,
immigration, and statistical purposes.
The C Form is usually provided by the hotel to foreign guests during
the check-in process. The guests are required to fill out the form
with their personal information, passport details, visa information,
and intended duration of stay. The hotel staff then collects and
maintains these forms for a specified period, as mandated by local
regulations.
10. Company Volume Guaranteed Rate: (CVGR) Hotels may offer a
special rate (lower than the rack rate) in order to attract high
volume of business from special market segments like Companies. A
hotel may have a contractual agreement with a company, according
to which the company’s representatives are entitled to a special
discounted rate when they reserve a room in the hotel. The
percentage of discount will depend upon the volume of business
promised and the mutual understanding between the hotel and the
company at the time of making agreement.
11. A late checkout refers to a hotel policy that allows guests to
extend their stay past the standard check-out time without incurring
additional charges or penalties. It provides guests with the flexibility
to leave the hotel room later than the usual departure time, typically
in the afternoon or evening, granting them more time to relax, pack
their belongings, or attend to personal matters before leaving the
premises. The specific duration of a late checkout can vary among
hotels, and it is often subject to availability and prior arrangement
with the hotel staff.
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