on regular bases with adults at risk alone, ZIMCARE will work to ensure that whenever possible another staff member is present or supervising the room or location where the hired person and the adult at risk meet. ZIMCARE will ensure that adults at risk are aware of the Adult Safeguarding Policy, their right to complain and processes to reporting complain. 4 Contact should be made with the adult at risk's parents or s, who should also be briefed on the Adult at Risk E's commitment to protect the ZIMCARI lain as well as their roles in ensuring vi) vii) guardian Safeguarding Policy, adults on their rights to comp the adults at risk are safe. ZIMCARE institutions viii) All visitors, parents, or guardians entering should report to the office of the manager and log in the visitors' log book that shall be presented to them. and guardians shall fill in a registration form for their ix) Parents wards at the beginning of every term. x) Onclosing of each term parents and guardians shall fill in a form acknowledging taking the ward ina good condition No ward shall be given or left in custody of a person, not registered in the parents and guardian record book. Inthe event that the parent or guardian are not able to collect the __ ward or bring the ward, prior communication should be made to the manager by the parent or guardian ii) ZIMCARE Trust shall not accept an adult at risk brought by F unregistered persons at the institution, except uniformed forces who may: have identified an errant adult from the institution. xi) xii)SECTION I: RISK ASSESSMENT AND MITIGATION Arisk assessment of all ZIMCARE Trust operations, programmes and project activities will be conducted during the planning process and the implementation phase. Risk mitigation strategies will be developed, which minimise the risk to adults at risk, and be incorporated into the design, delivery and evaluation of programmes, operations and activities which involve or impact upon the adults, i) ZIMCARE Trust is committed to designing programmes that are safe for adults at risk. ii) ZIMCARE Trust will work to assess the risk for adults on all programmes and operations. Assessing the impact for adults with intellectual disability will be an essential part of our work when scoping and designing our activities. iii) ZIMCARE Trust shall not accept donations of items that. compromise the health of the adults it cares for. iv)ZIMCARE Trust shall not participate in any events with other partners without sharing the Adultat Risk Safeguarding Policy. v) ZIMCARE Trust shall not allow any unauthorized publications about the organization. vi) ZIMCARE Trust shall not accept anyone to speak on behalf of the organization to the media without authority 2 SECTION J: BEHAVIOUR PROTOCOLS ZIMCARE Trust endeavours to uphold and safeguard the rights of adults with intellectual disabilities through creatinga risk-free environment and comfortable environment. These behaviour protocols should be indiscriminately complied with by ZIMCARE Trust visitors, staff, Volunteers, contractors, board members and whosever will be in contact with the adults with intellectual disabilities. i) Do not become involved sexually with adults with intellectual disabilities whether by direct contact, exposing them to sexual ‘ADULT Ar Risk SAFEGUARDING poLIcYal activity. materials or other non-contact sexu: : motionally abuse adults with ii) Do not slap, hit, physically ore intellectual disabilities : = iii) Tes ‘i adults with intellectual disabilities and their ethos with respect and dignity, using the appropriate aac lee for their privacy and keeping information about them cont aa iv) Do not take the adults with intellectual disal ilities to your accommodation or encourage meetings outside the programme activity. cece vy) Donotgive adults with intellectual disabilities rugs i vi) Do not exploit adults with intellectual disabilities through inappropriate labour. vii) Listen to adults with intelle they send you about how uncomfortable the: accordingly. : oe viii)Stop any interaction with an adult with intellectual disability if the adult says stop, or if the adult appears uncomfortable with the View of another adult carer when with an interaction. Always be in adult with intellectual disability; that is, don't be alone with an adult with intellectual disability unless it is unavoidable or the adult with intellectual disability is in immediate danger. This is for the adult with intellectual disability's protection and to protect you from false ctual disabilities. Be sensitive to the signals y are and respond accusations. ix) Adult carers are always responsible for their behaviour with an adult at risk, even when the adult at risk's behaviour can be interpreted as inappropriate. x) Raise all concerns, issues and problems as soon as possible with ZIMCARE Trust representative. xi) Treat adults with intellectual disability with respect regardless of race, colour, gender, language, religion, political or other opinion, national, ethnic or social origin, property, disability, birth or other status xii) Do not use language or behaviour towards adults at risk that is inappropriate, harassing, abusive, sexually provocative, demeaning or culturally inappropriate ADULT AT RISK SAFEGUARDING POLICY) Do not engage adults at risk in any form of sexual intercourse or sexual activity, including paying for sexual services or acts xiv) Wherever possible, ensure that another adult carer is Present when workingin the proximity of adults at risk xv) Do not sleep close to unsupervised adults at risk unless absolutely necessary, in which case you must obtain the supervisor's permission, and ensure that another adult carer is present if Possible xvi) Do not use any computers, mobile phones, video cameras, cameras or social media inappropriately, and never to exploit or harass adults at risk or access exploitation material through any medium xvii) Do not use physical punishment on adults at risk xviii)Do not hire adults at risk for domestic or other labour which is inappropriate given their age or developmental stage, which interferes with their time available for education and recreational activities, or which places them at significant risk of injury xix) In the event of peer-on-peer abuse or where an adult at risk becomes a threat to own safety, safety of others and damages property the following applies for staff members: » Aconcern for safety is paramount, being out of reach but close enough to communicate > Removing other peers to a place of safety .» Working with parents or guardians, refer violent person for psychiatric evaluation or re-evaluation Designing the environment in such a way that it deters violence through avoiding triggers and periodic training of staff and adults at risk on de-escalation procedures through an arrangement made by ZIMCARE Managers > Case conferences that map a way forward concerning the person who has become violent > Ensuring of security measures by ZIMCARE managers in case of emergency in the night time such as bells or whistles to alert carers to issues happening in the hostel and allowing proper response from the carer xx) Ensure prevention protocols such a weekly guidance and — xii VvSere eee eae counselling programmes (various measures can be used such as educational dramas) as a safeguarding measure relevant local legislation, xxi) Ensure that you comply with all including labour laws in relation to engaging an adult at risk for work Immediately report concerns OF allegations of adult at risk exploitation and abuse and policy non-compliance in accordance with appropriate procedures inthe reporting structure. xxii) SECTION K: PHOTOS, VIDEOS AND STORIES PROTOCOLS Maintaining respect and dignity ofadults with intellectual disability and their families is the overriding principle in the use of information and visual images, both photographic stills and video, in our portrayal of the adults, families and communities. i) Assess and endeavour to comply with local traditions or restrictions for reproducing personal images before photographing or filmingan adult at risk. from the adult with intellectual ii) Obtain informed consent disability and parent or guardian of the adult at risk before photographing or filming them. the photograph or video will be used. iii) You must explain how hs, films, videos and DVDs present the iv) Ensure that photograp! adults in a dignified and respectful manner and not in a vulnerable or submissive manner. Aduits with intellectual disability should be adequately clothed and not in poses that could be seen as sexually suggestive. vy) You must ensure images are honest representations of the - contextand the facts. vi) Youmust ensure file labels, meta data or text descriptions do : reveal identifying information about an adult at risk when 1g images electronically or publishing images in anyvii) Do not portray people as hel needs with positive language al help themselves. viii) Photos and stories must not use real or real location when communicatin: For example sexual abuse. ix) ZIMCARE Trust prohibits unauthori: through electronic and print media adults at risk and the organization, rice victims. Balance human out what people are doing to I names of adults at risk 8 Sensitive information, ized communication on matters involving SECTION L: REPORTING STRUCTURE At centre level, all staff members and adults at risk shoul or intention to violate the guidelines in this policy to i Focal Point at ZIMCARE Trust (see Section é) All pene Peace members are supposed to be in written form. The manager of the centre is responsible with making all the necessary investigations, counselling, making referrals and institute disciplinary measures where ever possible. The Manager would have to report to the Director at Head Office through the Chief Safeguarding Officer and administration department. The Head Office would work hand in hand with the manager to ensure proper execution of the principles in the policy. id report any act SECTION M: SAFE RECRUITMENT AND CONTRACT OFFERS ZIMCARE Trust shall ensure that: i) All new employees undergo a security vetting at their own expenses ii) All new employees, associates or volunteers are recruited to clear job descriptions that include a statement on the role's responsibilities to meet the requirements of the organization's Adult at Risk Safeguarding Policy. iii) Persons with a criminal record are not employed in the organization. ADULT AT RISK SAFEGUARDING POLICYiv) ZIMCARE Trust shall verify the identity and qualifications of aly candidates. y) ZIMCARE Trust shall verify all police clearance records submitted by new employees. |f-declarations about previous vi) ZIMCARE Trust shall request se! convictions anda minimum two referencesare carried out vii) All recruits shall sign a consent form for ZIMCARE Trust to gain access to the persons’ past convictions or pending disciplinary proceedings. viii) When recruiting, ZIMCARE Trust verify the identity of the referees. ix) No tenders are offered to companies, organisations, consultancies, and individuals with acriminal re will request 2 references and cord. EDUCATION AND TRAINING and procedures to safeguard SECTION N: ZIMCARE Trust will make this policy adults available to all representatives, associates, adults at risk and families. All representatives, partners, adults at risk, partners and carers will be made fully aware of the procedure for reporting ZIMCARE Trust will work to ensure that all afeguarding induction upon engagement aregular basis (at least concerns. representatives receive a Si anda more detailed training and refreshers on onceayear). ZIMCARE Trust shall endeavour to popularize the policy to staff, associates, adults at risk and families through the implementation strategies below. Everybody will be made aware of who is the designated Safeguarding Focal Point. he Adult at Risk Safeguarding policy shall be A copy of t s of all its institutions. displayed in all reception area: for details about ZIMCARE Trust's disseminat! —— (23) — ion See Section O practices.SECTION O: IMPLEMENTATION STRATEGIES ZIMCARE Trust undertakes to initiate an Ongoing vigorous and comprehensive implementation Programme to ensure all the parties mentioned in this policy are aware and commit themselves to abide by the principles in the policy. The Programmes shall involve the following; i) Awareness campaigns in all Provinces in Zimbabwe on the rights of adults with intellectual challenges and the obligation of the society to observe them. ii) Regular training of staff, parents and adults (provide each employee with a copy of the Policy) iii) Design and follow care plans for each adultat risk iv) Training programmes for staff members on de-escalation so that they respond appropriately in the event of aggression by adults under care v) A training programme for parents and guardians of adults with intellectual challenges vi) Training programme tailor made for adults with intellectual challenges to prevent abuse by those covered under the scope of this policy as well as preventing abuse from their peers vii) Training programme for managers and staff designated to receive complaints and protection incidents viii) Introducing a staff development programme to ensure all managers acquire a qualification that augment safeguarding adults at risk ix) Provide staff, parents and adults at risk with access to materials and resources that support understanding x) Establish an adultat risk protection committee at Head Office level and subcommittees a centre level. (legal practitioners included) xi) Monitoring and evaluation programme. ——(4)—SECTION P: PARTNERSHIPS ZIMCARE Trust will ensure that all its partners sign agreement form binding themselves to abide by the condition of this Adult at Risk Safeguarding Policy if the partners do not have their own Adult at Risk Safeguarding Policy. In the event that the partner is not willing to abide by this policy, the partner should develop their own Adult at Risk Safeguarding Policy asa condition for partnership i) The Adult at Risk Safeguarding Policy shall be the principal point of reference to any agreement that may be entered into with all ZIMCARE Trust partners ii) No part of this policy shall be compromised in negotiations for partnership. iii) ZIMCARE Trust has a right to make background check of all partners with regards to criminal records. ZIMCARE Trust has the right to terminate any partnership if the partner violates any of the conditions in this policy v) Partners are supposed to educate their personnel on the principles in this policy before they are in contact with ZIMCARE Trust © make any publications about vi) Partners are not allowed t rmission to do so. ZIMCARE Trust without pe vii) Any misrepresentation of information about ZIMCARE Trust will result in termination of the partnership. iv) This policy is recommended for approval by: DARARA NRO Aribino (signed) roved by ; erson (signed) Po pnreerty Trust CouncilAnnex A: Case Report and Referral formadult'swords ifpossible): | tails of concern: what, who, where, when (including vulnerable Alleged Perpetrator's details (if known):Current safety of vulnerable adult including location: Has emergency medical attention been required? Provided by... Who else knows? Include contact details. Agencies: Actions taken to date e.g. Referral to police, adults' services, social welfare, other. Give contact details and date and time of action. Referral taken by (where possible, line manager):Action to be taken Action to be te Decision made by Director for immediate action as agreeg j, Adult at Risk Safeguarding Policy? (Please specify who is to do what and when and give names and contact details of people to be contacted.) Referral to police (if not, why not?) Yes/No Referral to Local Authority for protection /welfare Yes/No Other action required to ensure adult is not at further risk from alleged perpetrator: Referral for medical treatment/ to meet health needs Yes/NoAnnex B: Adult safeguarding principles principle 1: Empowerment Empowerment is the principle that adults should be in control of thei lives and consent is needed for decisions and actions designed to prot si them. The purpose of safeguarding is to enable People to live a ie ire Ee from abuse and neglect. Capacitated adults have the right to make a own decisions and maintain control over their lives, Professionals should be supporting their decision-making throughout the Process. This includes: + working towards the outcomes the Person wants + listening to the individual and ensuring their voice is heard + taking actions with a person's consent, unless there is a clear justification for acting contrary to the person's wishes, such as for reasons of Public interest or lack of capacity. + ensuring the adult receives support to participate in all decisions about them (for example, with the support of friends/family/advocacy, + personal assistants, translators) and due regard is given to issues of accessibility, equality and diversity + enabling people to make informed decisions (for example, sharing assessments of risk, sharing information on available support options to reduce those risks, and providing support to weigh up risks and solutions) + respecting the choices and decisions that people make + allowing people to change their mind if their views or circumstances change In the event that a person lacks capacity to make a particular decision for themselves, a best interest's decision should be made. The adult should continue to be involved to the fullest extent possible, and decision making must recognise their wishes, feelings, beliefs and values and ensure that they are appropriately represented. ADULT AT RISK ; SAFEGUARDING POLICYPrinciple 2: Protection provides a framework by which rocedure PI uard themselves from abuse, o- The adult safeguarding d b afeg e supported to S n ; aoe where they are unable for reasons of capacity to make protected, : Protection encompasses each and isi out their own safety. mp. eee duty of care and/or moral responsibility to act upon . j . - ne ofabuse within the context of this Pee aan that cue at riskas citizens receive the protection atforce wi Principle 3: Prevention mary goal and members of the public, agencies, service providers, individual ee ane ee and communities all have a role in preventing abuse ‘ : ring. Prevention involves promoting awareness and unc nisin ing ang supporting people to safeguard themselves from the i ofal og is includes helping people to identify and make informed decisions about risks and develop forward plans that keep them safe. Prevention also refers to the actions of organisations to ensure they have systems in place that minimise the risk of abuse. Prevention is associated with a broad range of responsibilities and initiatives; each associated with making adult safeguarding a core responsibility within the context of providing high quality services. Prevention of abuse is the pri Principle 4: Proportionality The principle of proportionality concerns the responsibility to ensure that responses to safeguarding concerns are proportional to assessed risk and the nature of the allegation/concern. Proportionate decisions eed to take into account the principles of empowerment and otection. Where a person lacks capacity to make specific decisions, must be made in the person's best interests. This includes the onsibility to consider if the outcomes can be achieved in a way that is of the person's rights and freedoms.principle 5: Partnerships hip means working together to Prevent and res Partnels or concerns of abuse. Partnership means Lo ne iS support the adult at risk in making in Se tified risks of harm and helping them to So on it keep them safe. Partnership also includes working with support : ae unpaid carers or other representatives such as cea as artners! as appropriate, to achieve positive outcomes for fe ne t a Partnership also means working cooperatively with Be ane ies to prevent, investigate and end abuse. Statutory, private, a and specialist or mainstream services and their rate should be considered partners within this procedure. re pond effectively working together formed decisions access sources of Principle 6: Accountability inciple of accountability involves transparency and decision ie i h: 4 can be accounted for. This involves each individual and care ae fulfilling their duty of care, making informed defensible ree with clear lines of accountability. It involves organisations, staff heer teers) understanding what is expected of them, recognising oe ie upon their responsibilities to each other, and accepting ee responsibility for safeguarding arrangements.Annex C: Workshop Safety Guidelines all safety guidelines should be displayed on workshop walls General Safety Rules for the Workshops 1. Always put on protective clothing. 2. Nohorseplay in the workshop. 3, Never operate an electrical machine without the supervision of an instructor. 4, Nomachine should be left running or unattended. 5. Switch of or disconnect all electrical gadgets before leaving the workshop. 6. Nooilyorslippery fluids on the workshop floor. 7. Ensure there is adequate ventilation and lighting. 8. Never operate a machine if one does not know how to operate it. 9. Ensure that there are no obstacles or dangerous objects in the working area. 10. Don't touch electric gadgets when your hands are wet. 11. Trainees should not be left unattended or alone in the workshop. 12. Always put on your shoes-no bare feet, port any injuries read these rules every day,Woodwork Safety Guidelines 8. 9. Always wear safety / protective clothing a. Youshould wear dust muffs, b. Youshould wear ear muffs, c. Youshould wear goggles. ._ Avoid horseplay in the workshop . Consumption ofalcohol and drugs prohibited - 4. Disconnect electricity when Servicing the machines Use correct tool for the correct job Avoid dirty in the workshop Allow sufficient ventilation in the workshop Avoid slippery floors No stripped electric wires. 10. Use push stick. Pottery Safety Guidelines No horseplay Clean up the workshop Minimize amount of dust Never sandy or scrape dry clay Keep your piece dump6. Keep away flammable materials 7. Noeating in the workshop Weaving Safety Guidelines E 2. BF Keep your work area clean and tidy Make sure your machine is properly guided Clean machine when not in use Wear safety clothing No running in the workshop Report any injury LAT, rs a 57 _ ADULT AT RISK UARDING Annex D: PROCEDURES FOR CONDUCTING FAMILY VISITS Family visits are an integral part of safeguarding as they provide background information concerning the learners at ZIMCARE Trust. How we conduct ourselves as ZIMCARE Trust staff members do matter. It is important to represent the organisation well starting from appearances as they form overall impressions when meeting with people for the first time. Building rapport and not forming expectations are also important. Below are helpful ways to approach families and conduct ourselves. Having a positive approach It is important to have a positive approach starting from arranging an appointment with a family so that they look forward to the visit and the discussion. Politely introduce yourselves and the purpose of the visit affirming the importance of the visit in relation to improved wellbeing of both the learner and the family. Make a good first impression Do your best to make the respondent(s) at ease. Start the conversation with a smile and greetings. You must be well versed with forms of greetings depending on the setting. After the normal exchange of greetings, introduce yourselves by name and position in the organisation as well as re-stating the purpose of your visit. Avoid mumbling and waffling. Dress appropriately. Confidentiality Stress that the information given will remain confidential and only be shared when it is necessary to do so with persons that need to know in order to improve the wellbeing of the parties concerned. aabout information obtained from other househ olds Whilse persons during discussions as th responses. It also violates ite may conduct interviews as ‘tate o of tact to ensure that you only have the nee as is le who make the discussion comfortable by selecting the Nce of who will be the main respondent and asking for a place to sit eae it easy to control who can hear what is being said and to decide wh lakes be called in to give information. 0 can other house! old. ce of third d honest ns that cannot be fulfilled s that cannot be fulfilled, rather talk about th nisation has for the improvement : in reach such as aicae hat is withi sources that require money that form expectatio ig promise that the orga! ding w' tead of re Donot Instead of makin, good intentions learners’ wellbeing inclu information and education ins is not guaranteed. licies d to avoid false accusations, it is he safeguarding policies in terms ied by another staff member to safeguarding po! our own safety an is outlined int! pani Make reference In order to ensure y' important to follow what of conduct particularly being accom when making visits.