Madhu Gowda

Facility Management Professional

Dedicated and seasoned professional with nearly 12 years of experience in Facilities & Property Management,
seeking a challenging leadership role as Senior Manager, General Manager or Head of Operations.

Mobile: +91-9611650350, +2347016828130 PROFILE OVERVIEW

• Seasoned and results-driven Facility Management Professional with a distinguished 11-year career,
E-Mail: a.madhu35@gmail.com showcasing expertise in the comprehensive management of Maintenance and Facility functions
• Proficient in strategic planning, including property strategy, building services, and health and
LinkedIn: linkedin.com/in/madhu-a-46571ab7 safety
• Demonstrated success in overseeing large facility designs, implementing computerized
Address: # 83, Balaji Krupa, Yelahanka Old Town maintenance programs, and providing decisive leadership during emergencies
Bangalore - 560064 • Recognized for achieving operational excellence through innovation and best practices
CORE COMPETENCIES • Adept at managing diverse teams, ensuring quality, and optimizing processes for large, complex
facilities
• Vendor Management
• Facility & Property Management
• CCTV Systems PROFESSIONAL EXPERIENCE & ACHIEVEMENTS
• Procurement Nov'23 - Present with Daleji Properties Pvt. Ltd., Lagos, Nigeria as General Manager.
Key Result Areas:
• Equipment’s Operation & Maintenance
• Led the comprehensive management and delivery of facilities for diverse projects, including high-
• Upgradation Works
rise towers, mixed-use villas, corporate head offices, and retail operations, covering approximately
• Team Management
8 towers in Lagos.
• Diesel Generators
• Instrumental in identifying and pursuing new business opportunities, contributing operational
• Stakeholder Review
insights to bid production, and coordinating impactful presentations.
• Petty Cash Management
• Established budgets based on real data and contract bids, taking accountability for P&L and driving
• Fire Systems initiatives focused on quality improvement, efficiency, and energy/cost savings.
• Budgeting • Managed Contract Review Meetings, exercising budgetary control for optimal financial
• Breakdown & Root Cause Analysis management
• HVAC Systems • Oversaw facilities services and key outsourced supplier performance across Lagos
• Procurement • Additionally, spearheaded the development of policies and procedures to enhance operational
• Pest Control Management performance.
• Housekeeping & Maintenance • Coordination between Landlord & Stakeholders for Operational issues & Budget Proposal.
• Visitor Management
• Sewage Treatment Plant Oct'22 – Oct’23 with Safricode- BNB Group, Congo, as Senior Facility Manager.
• Water Treatment Plant Key Result Areas:
TECHNICAL SKILLS • Led comprehensive Facilities Management Services in Kinshasa, overseeing 8 residential projects, 6
• Community Management Platforms: Adda, commercial properties, and 2 villa projects, with a team of 130 staff
Oddu, My Gate & ERP • Implemented an efficient day-to-day operation data tracking system, conducting monthly review
meetings based on Monthly Management Reports (MMR), and quarterly Key Performance Indicator
ACADEMIC CREDENTIALS (KPI) assessments for contracts. Managed budget reconciliation with the Finance team, supervised
Snagging and De-Snagging, and coordinated with vendors on Annual Maintenance Contracts (AMC)
• 2013: Diploma in Electrical & Electronics and day-to-day operational issues
Engineering from Mangalore Institute of
• Oversaw supplier contracts, ensuring adherence to policies and regulations
Technological Science.
• Managed electrical distribution systems, CCTV, fire extinguishers, sprinkler systems, safety
• 2010: PUC (12th Standard) from P.U Govt
equipment, Inverters, and plumbing
College Bengaluru, Bengaluru, India.
• Monitored inventory, facilitated purchases within budget constraints, and maintained emergency
• 2008: SSLC (10th Standard) from St. PAUL’S
response materials on-site
English School Bengaluru, Bengaluru, India
• Resolved concerns within SLA, contributed to operational budgets, and coordinated with
ACCOMPLISHMENT ACROSS THE Procurement for timely material orders
CAREER • Executed trending and renovation projects and successfully restructured drainage and sewage
treatment systems
• Young Performers of The Year, Total
Environment Apr'21 – Oct'22 with Sila Solutions Pvt. Ltd., Bengaluru as Technical Operation Manager (South &
• Spot Award, Embassy Services East)
• Trending & Renovation of 6 Crores for 42 Key Result Areas:
Acre Project • Managed a team of 400+ employees across various sites, providing direction, supervision, training,
• Restructure Drainage System at Elita and performance management. Actively participated in client meetings to ensure 100% satisfaction
Promenade • Oversaw facilities staff and external contractors, conducting monthly reviews based on Monthly
• Restructure Sewage Treated Plant at Godrej Management Reports (MMR)
United • Ensured compliance with statutory requirements and managed renewals
• Implementation of QR code System • Provided oversight for commercial buildings, residential spaces, malls, and co-working spaces,
• Implementation of ISO System. ensuring smooth operations, including housekeeping, security, courier, and pantry services
• Adhered to Environmental, Health, and Safety (EHS) guidelines, updated SOPs, and implemented
sustainable solutions
• Managed front desk operations, AMCs, and equipment maintenance
• Collaborated with stakeholders to achieve safety, health, and sustainability goals
• Resolved concerns within SLA. Utilized Adda, Oddu, Mygate, ERP for streamlined operations
• Executed projects worth 6 Crores for a 42-acre site and restructured drainage and sewage
treatment systems
PROFESSIONAL TRAININGS &
CERTIFICATIONS
• Successfully completed Basic Training in
Fire Fighting with a reputable institution.
• Actively pursuing certification as a Facility
Manager from IFMA
• Project Management Professional -
International Business Management
Institute (Berlin, Germany).
Credential ID - 1056449167413-4660.
• Facility Management Professional (FMP) –
Alison (India) Credential ID 4435-
17495932.
• Completion of Dr. Ujjawal Patni's VIP
Training.
• Microsoft Office using AI Tools workshop –
Be10X.
• ISO 9001: 2015 Lead Auditor Certificate.
PERSONAL DOSSIER
• Date of Birth: 6th August 1992
• Languages Known: English, Hindi, Kannada
& Telugu
• Nationality: Indian
• Passport No.: N0101907
• Valid Till: 04/06/2025
• Visa Status: Employment
Apr'18 – Feb’21 with Embassy Group, Bengaluru as Cluster Manager
Key Result Areas:
• Managed Property Management for a total area of 2 Lakhs Sqm, leading a team of 12 Embassy
Legacy Properties and 180 staff
• Evaluated and facilitated logistics support for events and visitor management, ensuring top-notch
hospitality
• Reviewed Facilities Operation, resolved escalations, and collaborated on maintenance plans with
the Project Team. Ensured the effectiveness of the 52-week Planned Preventive Maintenance (PPM)
program
• Conducted snagging of properties, planned workforce requirements, and maintained records for
equipment
• Liaised with vendors for equipment Annual Maintenance Contracts (AMCs) and statutory
requirements
• Monitored vendor performance and conducted regular briefings and reviews for continuous
improvement
• Provided monthly MIS and Quarterly reviews on business in coordination with the Finance team
Dec'15 – Mar’18 with Total Environment Pvt. Ltd., Bengaluru as Assistant Property Manager
Key Result Areas:
• Supervised and led multi-disciplinary teams responsible for cleaning, maintenance, water, and
electricity to ensure optimal functionality
• Handled customer-related issues, including modifications and changes in electrical points, before
property handover
• Managed budgets for cost-effectiveness and oversaw office infrastructure projects such as
renovations and refurbishments. Conducted snagging and de-snagging of flats and shared areas,
coordinating with the project team for resolution
• Ensured snag-free flat handovers, assisting customers in a comfortable move-in experience
• Executed Civil Work Execution, organized fire safety drills, and planned and executed breakdowns
• Facilitated timely maintenance by fixing AMCs for various capital equipment, including A.C units,
fire alarm systems, access control systems, and CCTV
• Ensured facilities complied with government regulations and met environmental, health, and
security standards
Aug'13 – Dec’15 with Vikram Structure Pvt. Ltd., Bengaluru as Facility Executive
Key Result Areas:
• Led as the property In-Charge, overseeing an outsourced Facility Team of 2 members for a group of
residential and commercial buildings
• Coordinated directly with owners and tenants to address issues and ensured proper
implementation of tenant check-in and check-out procedures
• Collaborated with housekeeping and pest control agencies to manage the placement and
replacement of personnel during existing staff absences or leaves according to company standards
• Conducted inspections of building structures to assess the need for repairs or planned renovations
• Orchestrated and coordinated all installations, including telecommunications, heating, and
electricity, as well as managed refurbishments.