Running head: AGENCY POLICY 1

Agency Policy

Student’s Name

Institution

Course Name and Number

Professor’s Name

Assignment Due Date

AGENCY POLICY 2

The term "agency policy" refers to the methods or principles by which social workers and

societies must conduct themselves to achieve agency goals such as security, education, and

health well-being. At my practicum, I came across an agency manual, one of the first documents

the site supervisor gave me. The introduction to the agency manual articulates the purpose,

scope, and responsibility. The management responsibility outlines all of the roles and

responsibilities of the agency's employees and stakeholders. You will find the mission, vision,

and core values on the introduction page. Part two outlines the processes and procedures to be

followed during a crisis. Following that are the NASW's ethical standards. Finally, it includes

resource management, which outlines service provision, human resources and planning,

infrastructure, and the work environment. The significance of an agency policy manual is that it

provides a clear, transparent, and standardized process for developing and managing agency

policies.

The confidentiality and privacy policy is vital to promoting social work practice in the

agency. This refers to safeguarding employees' and clients' private information from

unauthorized third parties. According to the agency's confidentiality policy, social workers

should document all oral and written communications and assessment records to protect all

parties involved, especially when decisions are challenged (Vincent Village, 2021). As social

workers, we must act in the best interests of our clients. Second, strict guidelines for informed

consent must be followed, as well as the client's right to confidentiality. The social worker's duty

is not to reveal any information unless required by law. Finally, it is critical to avoid conflicts of

interest within the agency.

As a leader, I would change the confidentiality policy to include a privacy policy when

working with technology to provide services to clients. Since the agency is in its early stages, I
AGENCY POLICY 3

will propose installing security passwords in computer systems and websites to prevent data

breaches to the public and to protect the client's privacy among social workers. It is also critical

to ensure the confidentiality of social workers. The agency should put a policy in place to protect

employees' personal information from clients.

Reference

For older people and domestic violence victims, VINCENT VILLAGE. (2021). Confidentiality
policy. Nanuet; New York.