CLAUSE 8.

7 DOCUMENTED INFORMATION FOR CONTROL OF NON-

CONFORMING OUTPUT
k

DOC NAME CLIENT EFFECTIVE DATE REV REVISION DATE APPROVED BY

PROC/DICNCO/01 12/02/24 00 12/02/25 FRANKLIN NGOVE

PROJECT DESCRIPTION MAINTENANCE TO STATION BUILDINGS INCLUDING CLEANING OF GUTTERS,

ROOFING, PLUMBING, GLAZING, CARPENTRY, TILING AND PAINTING

1. SCOPE

This procedure covers the detection of non-conforming products within KHOMANIE GROUP
FOUR PROJECTS operations and taking the necessary corrective or preventive action to avoid
unintended use or delivery.

2. PURPOSE

The purpose of this procedure is to ensure that outputs that do not conform to their
requirements are identified and controlled to prevent their unintended use or delivery.

3. REFERENCE DOCUMENTS

3.1 Khomanie Group Four Projects Quality Manual,

3.2 Public Procurement and Disposal Act,2015
3.3 Khomanie Group Four Projects Strategic Plan

4. TERMS & DEFINITIONS

4.1 D – Director
4.2 MR – Management Representative
4.3 NCP – Non-conforming product
4.4 SOP – Standard Operating Procedure
4.5 Non-Conformity – Non-fulfilment of requirement.

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5. RESPONSIBILITY AND AUTHORITY

5.1 Director

1. Appoint the disposal committee members.

2. Authorize disposal of non-conforming products.
3. Overall responsibility for the determination of appropriate disposition method for non-
conforming products.

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5.2 Deputy Directors/ Centers Directors/ Departmental Heads /Stores Officer /Other Staff

1. Responsible for control of the non-conforming products in their unit.

6. DETAILS OF PROCEDURE

6.1 Detection of Non Conformity

6.1.1 Non-conforming products are detected through any of the following activities:-

 Protocol and manuscript review.

 Inspection and testing.
 Customer feedback and complaints handling.
 Quality audits.
 Procurement process.
 Service delivery.

6.1.2 Identify/label and quarantine the non-conforming products.

6.1.3 Khomanie Group Four Projects shall deal with nonconforming outputs in one or more of
the following ways:

1. Correction
2. Segregation, containment, return or suspension of provision of products and services;
3. Informing the customer;
4. Obtaining authorization for acceptance under concession.

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6.1.4 Where non-conformity is detected during processing, it is suspended until action is taken
to eliminate the detected nonconformity.
6.1.5 Where non-conformity is detected in protocols and manuscripts, it is referred back for
effecting of suggested corrections or rejected outright.
6.1.6 Where non-conformity is detected during handling/delivery further processing/delivery will
be suspended until action is taken to eliminate the cause of the non-conformity.

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6.1.7 Non-conforming products detected during quality audits or inspections are recorded on
corrective action request forms as non-conformity.
6.1.8 Where a concession is allowed on supply or receipt of a product that does not certain
specifications/characteristics a concession form is filled.
6.1.9 The relevant process owner shall review and investigate the non-conformance.

NOTE 1: All non-conformances shall be closed out without undue delay.

7.0 Process Flow Chart

8. RETAINED DOCUMENTED INFORMATION

7.1 Corrective Action Request Form QMS F001

7.2 Concession request form – QMS F012

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