HOUSEKEEPING NC II

Ms.Viray (Module 3)
Guestroom Cleaning, Care, and Maintenance

Guest want their hotel room to be clean and to smell good. To be able to
efficiently perform the job as a housekeeper, one is expected to complete a
series of cleaning and sanitizing procedure. It is also expected that cleaning of
room are finished within the given time frame.

Points to Remember When Doing Cleaning Service to a Guest’s Room:

 Clean in one direction
 Clean from top down
 Clean from the farthest point out
 Check for damage, If there is something that requires maintenance or if a
property is lost
 Use correct equipment and cleaning agents to clean surfaces

Phases of Cleaning a Hotel Guest Room

Phase1

 Opening the windows to air out the room and turning off of air-conditioning
system
 Washing hands and putting on protective disposable gloves
 Emptying out the trash cans or bins
 Stripping the bed and removing dirty linens

Phase 2
 Removal of dirty towels from the bathroom (bath towels, hand towels, and
face towels)
 Spraying the cleaning products necessary for disinfection
 Removal of gloves
Phase 3

 Making up the bed

Phase 4

 Dusting all surfaces such as bedside table, desk, chair, TV, etc.
 Checking TV, air-conditioning, and lights to make sure they function
properly
Phase 5

 Cleaning the bathroom

Phase 6

 Replacing all free hotel products such as brochures, mints, shampoo, soap,
etc.
 Vacuuming the room
 Checking over the room, making sure that everything is in place.

Bedroom and Bathroom Amenities in a Hotel

Hotel amenities are the extra service or product the hotel provides for their
guests. Amenities vary in every hotel. There are hotels that offer standard
amenities to all rooms while other amenities may be optional, guests may avail of
it if they want and usually for an additional charge. Below are examples of
bedroom and bathroom amenities.
Bedroom amenities:

1. Spacious bedrooms with king or queen size beds

2. High grade premium pillow top mattress
3. Premium quality linens
4. Plush duvet
5. Extra pillows
6. Clothes hanger
7. Beside alarm clock
8. Cordless telephone
9. High-speed internet access
10. High-definition flats screen television
11. Desk and comfortable desk chair
12. Cable television channel
13. Mini-fridge
14. Iron and Ironing board
15. Bedside telephone with note pad and pen
16. Safety deposit locker
17. Coffee maker
18. Telephone directory and service directory
19. Luggage scale
20. Printing of boarding pass for free
Bathroom amenities:
1. Shampoo
2. Conditioner
3. Bath gel
4. Lotion
5. Toothbrush
6. Hairbrush
7. Comb
8. Shower cap
9. Cotton swab
10. Razor
11. Shaving foam
12. Scrub towel
13. Hair dryer
14. Hot and cold water
15. Shoe mitts
16. Disposal bag
17. Toilet tissue
18. Water tumblers
19. Blade dispenser
20. Soap

Conducting Room Check, Turndown, and Make up Beds

The bulk of cleaning in hotels is done mostly in the morning shift but there
are exceptions like the rooms with a DND or “Do not disturb” sign, rooms which
are occupied by late night guests, and early morning arrivals by guests with
international flights. These are cases when an evening service or turndown service
is needed. Turn-Down Service (TDS) is a special service provided by the
housekeeping department in which a housekeeper enters a guestroom early in
the evening to do second cleaning or tidying up the room, re-stocking supplies,
and turning down the bed. The procedure for turn down service involves
preparing the room for the guest to sleep comfortably. An item is typically left on
top of the pillow that has been turned down. This is usually any of the following:
flowers, a chocolate, candies, cookies, etc. Other hotels have more elaborate
turn down amenities and services such as bedtime stories for children and
cocktails served for couples.
Activity
Form a groups with 3 or 4 members and do any of the following:

1. Comparison of two different category hotels.

a. Visit two different category hotels and see how they differ in terms of
the amenities they provide for their guests.
b. Visit the website of two different category hotels and see how they
differ in terms of the amenities they offer their guests.
2. Observe your own house and do the following
a. Make a list of the areas that are well maintained and the areas that
are neglected.
b. List down your observation on the areas that are well maintained.
c. Make a recommendation of the things you will do on areas that are
neglected.