Test sample

1. These managers are responsible for departments that perform a single task and have
employees with similar training and skills.
a. Top
b. Middle
c. First-line
d. Bottom
e. Functional
ANSWER: e
2. These managers are responsible for departments that perform a single task and have
employees with similar skills.
a. Top managers
b. Middle managers
c. General managers
d. Functional managers
e. First-level managers
ANSWER:
3. Managers, in today's work environment, rely less on _____ and more on _____ leadership.
a. coordination and communication; control and command
b. autocratic; empowering
c. empowerment and innovation; productivity and efficiency
d. effectiveness and efficiency; quality and profit
e. ethics and social responsibility; profit and cost-savings
ANSWER:
14. The people and organizations in the environment who acquire goods or services from the organization are
a. competitors.
b. suppliers.
c. customers.
d. employees.
e. potential employees.
ANSWER:
15. Which of the following means that managers do not have sufficient information about environmental factors to
understand and predict environmental needs and changes?
a. Adaptation
b. Risk
c. Uncertainty
d. Knowledge
e. Education
ANSWER:
32. Which of the following is not involved in the stages of crisis planning?
a. Setting up effective communication systems
b. Creating detailed crisis management plans
c. Investigating all stakeholders
 d. Designating a crisis management team and spokesperson
e. Building relationships
ANSWER:
8. Uncertainty means that a decision has clear-cut goals, and that good information is available, but
the future outcomes associated with each alternative are subject to chance.
a. True
b. False
ANSWER: False
9. A situation where the goals to be achieved or the problem to be solved is unclear, alternatives are difficult to define,
information about outcomes is unavailable refers to ambiguity.
a. True
b. False
ANSWER: True