RAFFCOMM SDN BHD (499519 U)

Change Request Form

Project: FIX ROOT CAUSE OF RECURRING PORTAL PURCHASE Date: 18/12/2019
ISSUE
Change Requestor: SYAZ (CALL CENTER MANAGER) CR No:
Change Category (Check all that apply):
□ Schedule □ Cost □ Scope √ Requirements/Deliverables
□ Testing/Quality □ Resources □ Notification

Does this Change Affect (Check all that apply)?

√ Corrective Action □ Preventative Action □ Defect Repair □ Updates
□ Other(s) :
Describe the Change Being Requested:
TO DEEP DIVE THE ROOT CAUSE OF RECURRING AS LISTED: -
-MANTIS REFERENCE AS ATTACHED
-PDF ISSUE LISTING AS ATTACHED
Describe the Reason for the Change:
TO PROVIDE COMPLETE AND FINAL SOLUTION TO ELIMINATE RECURRING ISSUES
Describe all Alternatives Considered:
TO STOP FIREFIGHTING AND WORK AROUND TEMPORARY SOLUTION
Describe any Technical Changes Required to Implement this Change:
REFER TO IT
Describe Risks to be Considered for this Change:
CRITICAL CUSTOMER SATISFATION AND SYSTEM PERFORMANCE IF NOT SOLVE
Estimate Resources and Costs Needed to Implement this Change:
1 HEAD IT TO PROGRAMMER, 1 CALL CENTRE, 1 MARKETING, 1 PMO
Estimate Timeline Required to Implement this Change:
RECOMMENDATION BY IT
Describe Rollback/Fall back Plan Should Any Issue Arises After Implementation:
N/A
Describe the Implications to Quality:
N/A – PROCESS IMPROVEMENT
Disposition/Result:
√ Approve □ Reject □ Defer
Justification of Approval, Rejection, or Deferral:
OVERDUE COMPLETE SOLUTION FOR RECURRING ISSUES
Change Requestor’s Confirmation:

Signature: Date: 18/12/2019

Change Approval Board:

Name Signature Date
1.
2.