Errors and troubleshooting actions ATLANTIC Platform

Errors description and troubleshooting (actions)

Function Problem Failure Description How is detected by software When is detected by software Control actions and notes for error
Turn on drain motor triac at least 10s
Detect during Standby or End of Cycle
Pilot relay stuck after pilot opens at end of cycle and
1 1 Pilot relay is mechanically stuck closed. when door is closed. Perform one check none
closed check for current flow. If current is
per customer cycle that is completed.
present, pilot relay is stuck.
Either the APL image,
If the UI configuration is invalid or corrupted, it will not be possible
UI configuration image, Check for valid APL and UI configuration
Parameter to display the error code, because no
1 2 or both is missing from CRC error on control images during power up and upon
Read Failure LED map will be readable. In this case, the control shall turn on all
the software that was entering any diagnostics test cycle.
LEDs in the matrix as a signal that this error has occurred.
flashed to the control.

Customer operation:
If Start/Resume and/or Cancel key are stuck, flash LED (1/6s on,
Anytime the control is powered, except 1/6 off) of stuck key(s). If Start/Resume or Cancel is stuck, do not
A key in the user
Stuck key(s) in Key switch stuck during the Factory Diagnostics passive allow another cycle to be started until key(s) are unstuck. If keys
2 1 interface is held down
user interface closed on UI for >30s test when all besides Start/Resume or Cancel are stuck, allow normal
for >30s.
LEDs are forced on. operation (ignoring the stuck key(s)), but record error for service.
Test cycle operation: Flash LED of any stuck key (1/6s on, 1/6s,
off).

2 2 Not valid for WER

Check thermistor in fill intervals. If

Thermistor open Control sees a thermistor reading below Thermistor is out of range (reading is
3 1 thermistor reading is out of range for the none
or unplugged the valid range. <0°C) - temperature reading is cold
entire fill, record error.

Control sees a Check thermistor in fill intervals. If

Thermistor Thermistor is out of range (reading is
3 2 thermistor reading thermistor reading is out of range for the none
shorted >75°C) - temperature reading is hot
above the valid range. entire fill, record error.

Foam and/or Turbidity reading can’t be

OWI calibration OWI detected, but calibration After calibration attempt fails in 3
3 3 adjusted to get within the valid ranges Sensor cycles will switch to non-sensor mode
failure unsuccessful. consecutive cycles
specified.

OWI is not able to distinguish between If air is detected before water fill but water Dishwasher will stop the cycle, drain out the water and show the
3 4 OWI failure OWI is not detecting water
water and air is not detected after (correct) water fill error

No
During customer cycles that are not in Rapid Advance, initiate
communication
4 (N/A for Motor does not respond to CCU Motor does not respond to CCU Anytime motor is relay cycling sequence to attempt to revive MCU when
1 from motor control
Odra) communication on the WIDE bus. communication on the WIDE bus powered. communication is lost. If MCU is revived during this sequence, no
(variable speed
error is recorded.
motor models)

1
 Errors and troubleshooting actions ATLANTIC Platform

Errors description and troubleshooting (actions)

Function Problem Failure Description How is detected by software When is detected by software Control actions and notes for error
MCU status During customer cycles that are not in Rapid Advance, initiate
indicates relay cycling sequence to attempt to revive MCU. If MCU is
MCU is not able to Motor status bit 6 set to 1 indicates a
4 (N/A for "Communication Anytime motor is revived during this sequence, no error is recorded. During test
2 communicate properly motor communication error (only applies
Odra) n Error" powered. cycles, the relay cycling sequence is not used, and the error is
with CCU. to BLDC motor).
(variable speed recorded immediately when the MCU indicates the error to the
motor models) CCU.
During customer cycles that
Wash motor not
are not in Rapid Advance,
4 (N/A for functioning Wash motor is not Motor sensing circuit indicates that the During all washing
3 attempt to restart motor 5
Odra) (single speed working. motor is not drawing current. intervals.
times before recording
motor models)
error.
During customer cycles that
Wash motor not
are not in Rapid Advance,
functioning Wash motor is not Motor sensing circuit indicates that the During all washing
4 4 attempt to restart motor 5
(Variable Speed working. motor is not drawing current. intervals.
times before recording
Motor)
error.
Anytime Start key has
been pressed with door
The door switch or open. Record error
latch is not functioning Door is not closed code to history if door is Go to Paused state until
Door switch stuck
5 1 properly, so the control within 3 seconds not closed within 3 door is closed within 3s of
open
sees the door as of Start key press. seconds of Start key Start key press.
always being open. press - 3 times in a row
(without a valid start to
a cycle).
The door switch or Flash Start LED invalid if it
latch is not functioning Door is not Check for door opening is pressed and no door
Door switch
5 2 properly, so the control opened between (or power loss) after opening or power loss has
stuck closed
sees the door as cycles. cycle is complete. been detected since the
always being closed. last cycle.
Water is not present in
the machine when it Check for presence of water during fills
should be. The most Two methods to detect depending on the and/or throughout heated wash intervals
common causes of this model’s water indicator: depending on model characteristics (see
If no water is present turn off the heater immediately when the
6 1 No Water are if the water line is 1) Wash motor current sensing indicates detailed failure table). Control shall wait
“No water” condition is detected with the VWI or OWI.
disconnected or turned no water or for debounce time (defined in APL) before
off or if the drain line 2) OWI foam input indicates no water ending cycle due to this error. Default
set up is causing debounce time is 30s.
siphoning.
Current sensing circuit
Current sensing
does not detect current
circuit does not
flowing to the fill valve Check 10s after the
No Water (Fill detect current
6 2 during filling intervals. start of all filling none
Valve Problem) flowing to the fill
This could be caused intervals.
valve during filling
by a faulty control, fill
intervals.
valve, or wiring.

2
 Errors and troubleshooting actions ATLANTIC Platform

Errors description and troubleshooting (actions)

Function Problem Failure Description How is detected by software When is detected by software Control actions and notes for error
This error occurs when
suds or a low water
condition cause surging
in the wash pump.
Before recording the error, wash phase will be repeated.
Several things could
Turn off heater when surging is first detected.
cause this to happen, Check for surging
Add water when surging is detected. If water has been added to
Low water / including excessive Motor won't stop during any wash
6 3 the maximum fill level possible and surging has not stopped, fully
Suds detergent or rinse aid in surging interval in customer
drain, refill, and restart the cycle phase. If surging continues and
the water, dishware cycles.
water has been added to the maximum fill level possible again,
collecting water during
then the error is recorded and cycle ended with error.
the cycle, slow
siphoning, or low fill
amounts on units
without a flow meter.
Some models have a float assembly
below the unit to detect if water from the
tub has overflowed into the dip tray Overfill/float switch input opens,
Overfill / Float Monitor this input anytime the pilot relay is
6 4 below. This error occurs if the float indicating a leak or too much water in the none
switch actuated on (door must be closed).
switch is tripped when the control is tub.
monitoring for a
possible overfill situation.

When error is detected, perform drain sequence (drain motor ON

When fill valve is Check any time for 30s, then OFF for 30s) until flow meter pulses are no longer
Flow meter pulses are
Fill Valve off, flow meter machine is powered detected. This sequence shall always end after a 30s drain
6 5 detected when the fill
Stuck On reading shows > and fill valve is period, regardless of when the flow meter pulses stop being
valve is turned off.
17 pulses/10s. supposed to be off. detected. Note: This state must be saved to memory so the
control can resume the drain sequence after a full power loss.

Flow meter does not Flow meter does

generate pulses during not generate
filling intervals, but pulses during
Flow meter failure
water is entering the filling intervals and Detect during fill
6 7 (flow meter none
machine. This could current sense intervals.
models only)
be caused by a faulty circuit indicates
flow meter, control, or that fill valve is
wiring. turning on.
Load sensing circuit Monitor load sensing
Load sensing
indicates that the regen circuit for correct
circuit indicates
Regen valve not valve is not operational. current increase
6 8 that the regen none
functioning This could be caused anytime when Regen
valve is not
by a faulty control, valve is supposed to be
operational.
valve, or wiring. on.

Load sensing circuit indicates that the

Water tank valve Load sensing circuit indicates that the Monitor load sensing circuit for correct Cycles adjusted
water tank valve is not operational. This
6 9 not functioning water tank valve is not operational while current increase anytime when water tank when this error occurs. Water tank is not used in cycle in which
could be caused by a faulty control,
(WER models) it should be on. valve is supposed to be on. error occurred.
valve, or wiring.

3
 Errors and troubleshooting actions ATLANTIC Platform

Errors description and troubleshooting (actions)

Function Problem Failure Description How is detected by software When is detected by software Control actions and notes for error
Water is not in DW during PW phase
10 Water tank valve Water tank valve is permanently stuck Cycles adjusted
after opening water tank valve or amount During wash intervals using water tank
6 disp: stuck (WER and its not operating. This could be when this error occurs. Water tank is not used in cycle in which
of water is too low due to partial valve valve
"A" models) caused by particle stuck inside valve. error occurred.
stuck.
Error not displayed to the customer.
Error stored in history (displayed at th ebeginning of STC) only
Check for minimum
Heater is not functioning (water after 3rd
Heater Stuck temperature rise during
7 1 Heater is not functioning (water temperature does not rise when occurance in the long cycle (at least one heating during the cycle
Off defined time.
heater is powered) to temperature above 65
C), running complete STC will show the
failure.
The heater is always Check for minimum
Heating element Temperature rise is detected when Error is displayed to the customer. Cycle interrupted machine is
7 2 on due to mechanically temperature rise during
stuck on heater is switched off locked
stuck relays defined time.
Water indicator Check during drain out of any phase.
(OWI or VWI) Do not check during any mid-phase
Slow/No
8 1 temperature does not rise when does not see air drains, such as those done none
Draining
within max drain line purging or filter cleaning
time (Sieve&Sump)

Load sensing
Cancel/Drain periods are
Drain motor not circuit indicates Check during any drain
8 2 heater is powered) not cycles and should not
functioning that drain motor is period in the cycle.
be included in this check
not operational.

Load sensing circuit

Load sensing
indicates that the drain
circuit indicates Check during nondraining
Drain motor motor is always on.
8 3 that drain motor is intervals in None
stuck on This is most likely
on during nondraining cycles.
caused by a faulty
intervals.
control board.
Load sensing circuit
indicates that the drain
Drain motor Load sensing
motor is not Cancel/Drain periods are
(Variable Speed) circuit indicates Check during any drain
8 4 operational. This could not cycles and should not
not that drain motor is period in the cycle.
be caused by a faulty be included in this check
functioning not operational.
control, drain motor, or
wiring
Diverter motor is on,
but no valid positions Record error if valid
can be found. This position cannot be found in
error only applies to any 120s period. Error
alternating wash Diverter motor is shall be recorded no more
Diverter position
models that include a on, but no valid During any diverter than one time per cycle.
9 1 sensor or motor
diverter with position positions can be transition in cycles. Diverter continues to
failure
feedback. This could found. search for a valid position
be caused by a faulty throughout the cycle when
control, diverter motor, a position is specified in the
diverter position cycle design.
sensor, or wiring.

4
 Errors and troubleshooting actions ATLANTIC Platform

Errors description and troubleshooting (actions)

Function Problem Failure Description How is detected by software When is detected by software Control actions and notes for error
Diverter position sensor
Diverter position
detects that the diverter
sensor detects During cycles when
motor is turning when it
Diverter motor that the diverter diverter transitions
9 2 should be stationary. None
stuck on motor is turning should not be taking
This is most likely
when it should be place
caused by a faulty
stationary.
control board.
Load sensing circuit
indicates that the
Load sensing Monitor load sensing
10 dispenser is not
Dispenser not circuit indicates circuit for correct Cycles may be adjusted
disp: 1 operational. This could
functioning that the dispenser current increase during when this error occurs
"A" be caused by a faulty
is not operational dispensing intervals
control, dispenser, or
wiring.
On models with an
active vent, this error is
detected if the load
sensing circuit Load sensing Check during End of
10 Vent not
indicates that the vent circuit indicates Cycle when the vent is Cycles may be adjusted
disp: 2 functioning
wax motor is not that the vent is not closed, but no other when this error occurs
"A" (some models)
operational. This could operational. loads are on.
be caused by a faulty
control, vent wax
motor, or wiring.
Load sensing circuit
indicates that the
Load sensing
10 Active Drying drying fan is not Monitor load sensing
circuit indicates Cycles may be adjusted
disp: 3 fan not operational. This could circuit for fan during
that the fan is not when this error occurs.
"A" functioning be caused by a faulty active drying intervals.
operational.
control, fan motor, or
wiring.