1st

Quarter

Lesson 2:
Learning Outcome 3
Perform quality maintenance for received
materials in accordance with workplace
standards and specifications
(Quarter 1, Week 2)

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 Computer Hardware Servicing II: K to 12 PC Hardware Learning Module

https://www.slideshare.net/tinmay/occupational-health-and-safety-ohs-policy

https://opentextbc.ca/workplacesafety/chapter/workplace-safety-procedures/

http://www.whsconsultinghunter.com.au/whs/safety-signage-workplace/

Prepared by:

GLADYS P. MEJIA

Teacher I

JUDGE JOSE DE VENECIA SR.

TECHNICAL—VOCATIONAL SECONDARY SCHOOL

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 Lesson 2: WORKPLACE PROCEDURES
Learning Outcome 3
Perform quality maintenance for the received materials in accordance with work-
place standards and specifications
Learning Outcome 4
Engage in quality improvement to ensure customer satisfaction

Policies and procedures provide a fair, predictable and consistent approach to manag-
ing the workplace and workplace issues. This module will give you information about proce-
dures which set out the steps to be followed in for work activities. It will also help you how to
develop your behavior towards your work.

OBJECTIVES: Most Essential Learning Competencies Week 2—3

1. Perform quality maintenance for the received materials in accordance with workplace
standards and specifications;
2. Engage in quality improvement to ensure customer satisfaction;
3. Define workplace procedures;
4. Give examples of work - related errors affecting work performance; and
5. Identify behaviors which result in performance problems.

In doing this module, please fol-

low these reminders…
1. Take the pretest before work-
ing or answering the module.
2. Perform the activities as sug-
gested.
3. Answer all the exercises.
4. Check your answers against
the Key to Correction.
5. Take the Post Test.

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 Direction: Write TRUE on the blank if the statement is correct. If it is false, underline and write

I. Write QN on the blank if the statement affects the quantity of work and QL if it affects the the word/s that makes it incorrect.
quality of work.
__________ 1. Tardiness is one of the work - related errors that affect the quality of work.
______ 1. poor scheduling of work
__________ 2. Before doing anything, listen to your teacher’s instruction when working on com-
______ 2. failure to meet expectations for product quality, cost or service
puter devices.
______ 3. customer or client dissatisfaction
__________ 3. Being impatient can lead to harmonious relationship with your co - workers.
______ 4. preventable accidents
______ 5. misuse of sick leave __________ 4. Following certain procedures is very important to perform a given operation.

______ 6. tardiness __________ 5. A safe working procedures should be written when designing an old task or job.
______ 7. slow response to work requests __________ 6. Do not follow workplace procedures and work instructions for assessing and
______ 8. break time controlling risks with minimal supervision.
______ 9. excessive visiting
__________ 7. Work instructions are mostly written in English language.
______ 10. spoilage and / or waste of materials
__________ 8. Proper use of time and scheduling limits the production of work.

II. Write FACT if the statement is correct and BLUFF if it is not. __________ 9. Being aggressive can result to performance problems.

__________ 1. Safe working procedures should not identify the tasks that are to be under-
taken that pose risks.
__________ 2. Following certain procedure is very important in performing given operation
or to a given event.
__________ 10. OHS should also be considered in doing workplace procedures.
__________ 11. Customers can give positive feedback or reviews if they don’t meet the quality
of the products or services they bought.

__________ 3. Preventable accidents may affect the quantity of work. __________ 12. It is important to identify the health issues to avoid accidents in a certain work
__________ 4. A safe working procedure should be written when retrieving old tasks. area .

__________ 5. Poor attitude results in performance problems. __________ 13. It does not matter if an employee has problems with personal hygiene.

__________ 14. Preventable accidents affect quality of work.

__________ 15. It is okay to have an excessive visiting and long break time during working
hours.

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• Workplace procedures is a set of written instructions that identifies the health and safety • In selecting materials to be used in a specific project, they must have the following
issues that may arise from the jobs and tasks that make up a system of work. characteristics:
1. of good quality
• It should be written when:
2. reliable
• Designing a new job or tasks 3. suitable for application / purposes
• Changing a job or task 4. low cost
• There are also factors to consider when choosing the right material for a specific pro-
• Introducing new equipment
ject. These are the following:
• Reviewing a procedure when problems have been identified, example from an 1. selection of material
accident or incident investigation 2. testing of material

• There are two types of work - related errors: errors which affect the quantity of work and 3. cost of material

errors which affect the quality of work. • The Log report provides detailed event audit information in a format that minimizes the
report's impact on system resources.
• There are also work behavior which result to performance problems such as:
• Making an inventory report on the tools and equipment received is very important to
1. inappropriate behavior (often referred to as "poor attitude") know if they are in good condition or not. A quality checker must record all the neces-
sary data before giving it to the assessor.
2. Resistance to change
• The Quality checker will record the date of receipt, name of the materials purchased,
3. Inappropriate interpersonal relations quantity, official receipt number, signature of the person who bought the materials and
signed his name afterwards. The Quality checker will identify if the materials are in
4. Inappropriate physical behavior good condition or damage and /or needing for replacements. This will also be recorded
on his report.

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 ACTIVITY 3
Workplace Procedures
RULES ARE RULES!
Workplace Procedure is a set of written instructions that identifies the health and safety
issues that may arise from the jobs and tasks that make up a system of work. Direction: List down at least five (5) do’s and don’ts while working inside a computer laboratory.
These instructions should follow the principle of workplace procedures.
A safe working procedure should be written when:
 Designing a new job or task
 Changing a job or task Do’s Don’ts
 Introducing new equipment 1. ________________________________ 1. ________________________________
________________________________ ________________________________
 reviewing a procedure when problems have been identified, example from
an accident or incident investigation ________________________________ ________________________________
________________________________ ________________________________

The safe working procedure should identify: _______________________________. _______________________________.

 the teacher for the task or job and the students who will undertake the task 2. ________________________________ 2.
 the tasks that are to be undertaken that pose risk ________________________________
________________________________
 the equipment to be used in these tasks
________________________________
 the control measures that have been formulated for these tasks
_______________________________.
 any training or qualification needed to undertake the task
3. ________________________________ 3.
 the personal protective equipment to be worn
________________________________
 action to be undertaken to address safety issues that may arise while under
taking the task ________________________________
________________________________
_______________________________.
Following certain procedures is very important to perform a given operation. The table on
the next page shows different elements and their corresponding performance criteria to be able 4. ________________________________ 4.
to identify occupational health and safety hazards, and assess risk, as well as follow instruc-
________________________________
tions and procedure in the workplace with minimal supervision. The students will also be capa-
ble of participating and contributing to OHS management issues. ________________________________
________________________________
_______________________________.
Standards are sets of rules that outline specification of dimensions, design of operation,
materials and performance, or describe quality of materials, products or systems. These stand- 5. ________________________________ 5.
ards should cover the performance expectations of the product for particular applications. The
________________________________
intent of standards is to provide at least minimum quality, safety or performance specifications
so as to ensure relatively uniform products and performance, and to remove ambiguity as to the ________________________________
suitability of certain commercial products for particular applications. Following standards may ________________________________
reduce the risk of error in working.
______________________________.
________________________________
________________________________
________________________________
________________________________
_______________________________.
________________________________
________________________________
________________________________
________________________________
_______________________________.
________________________________
________________________________
________________________________
________________________________
_______________________________.
________________________________
________________________________
________________________________
________________________________
_______________________________.

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 Specific quality standards for:
1. Hardware The durability of the work depends on the quality of its component parts
ACTIVITY 2 and the assembly skills of those who install it. If the best-quality products or hard-
LOOP A WORD ware are used but are installed incorrectly, the system will be a failure.
2. Production Process In production process, checking of quality assurance must be
Direction: Search for the ten (10) inappropriate behavior which may result to performance prob- highly considered. Quality assurance covers all activities from design, development,
lems. Encircle the word/s horizontally, vertically, diagonally, or backwards. Then, write your an- production, installation, servicing and documentation. This introduced the rules: "fit
swers on the blank. for purpose" and "do it right the first time". It includes the regulation of the quality of
raw materials, assemblies, products and components; services related to produc-
tion; and management, production, and inspection processes.

T P Q E R S M O K I N G
A. FAILURE TESTING A valuable process to perform on a whole consumer product is fail-
ure testing, the operation of a product until it fails, often under stresses such as increasing
Y A L P E S R O H W T Y vibration, temperature and humidity. This exposes many unanticipated weaknesses in a
product, and the data is used to drive engineering and manufacturing process improve-
E S R J K L P O O I U S ments.

A S H D R U G U S E G A B. STATISTICAL CONTROL Many organizations use statistical process control to bring

the organization to Six Sigma levels of quality, in other words, so that the likelihood of an
T I C X I Z A S T D F R unexpected failure is confined to six standard deviations on the normal distribution. Tradi-
tional statistical process controls in manufacturing operations usually proceed by randomly
I V V B N N M L I P O C sampling and testing a fraction of the output. Variances of critical tolerances are continu-
ously tracked, and manufacturing processes are corrected before bad parts can be pro-
duced.
N E Y U H B E N L J I A
C. COMPANY QUALITY The company-wide quality approach places an emphasis on
three aspects:
G N I P E E L S E G V S
1. Elements such as controls, job management, adequate processes, performance and
integrity criteria and identification of records
W E S Z X D R T S F C M
2. Competence such as knowledge, skills, experience and qualifications
Q I M P A T I E N T A Z 3. Soft elements, such as personnel integrity, confidence, organizational culture, motiva-
tion, team spirit and quality relationships. The quality of the outputs is at risk if any of
these three aspects are deficient in any way.
1. ______________________________ 6. _______________________________
2. ______________________________ 7. _______________________________
3. ______________________________ 8. _______________________________
4. ______________________________ 9. _______________________________
5. ______________________________ 10. ______________________________

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D. TOTAL QUALITY CONTROL
Total Quality Control is the most necessary inspection control of all in cases where, ACTIVITY 1
despite statistical quality control techniques or quality improvements implemented, sales de-
crease. As the most important factor had been ignored, a few refinements had to be intro- COMPARE AND CONTRAST
duced:
Direction: Compare and contrast the activities of the student inside the classroom against work-
1. Marketing had to carry out their work properly and define the customer’s specifications.
place procedure by using the T - chart below.
2. Specifications had to be defined to conform to these requirements.
3. Conformance to specifications i.e. drawings, standards and other relevant documents,
Similarities Differences
were introduced during manufacturing, planning and control.
4. Management had to confirm all operators are equal to the work imposed on them and hol-
idays, celebrations and disputes did not affect any of the quality levels.
5. Inspections and tests were carried out, and all components and materials, bought in or
otherwise, conformed to the specifications, and the measuring equipment was accurate, this
is the responsibility of the QA/QC department.
6. Any complaints received from the customers were satisfactorily dealt with in a timely man-
ner.
7. Feedback from the user/customer is used to review designs. 8. Consistent data recording
and assessment and documentation integrity. 9. Product and/or process change manage-
ment and notification

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 OHS Management Issues
B. Quality of Work (failure to meet quality standards)
Element Performance Criteria
1. Inaccuracies, errors
1. Identify hazards and assess risk. 1.1 Identify hazards in the work area and dur-
2. Failure to meet expectations for product quality, cost or service ing the performance of workplace duties.
3. Customer/client dissatisfaction 1.2 Assess level of risk
4. Spoilage and/or waste of materials 2. Follow procedures and strategies for risk 2.1 Report hazards in the work area to desig-
control. nated personnel according to workplace proce-
5. Inappropriate or poor work methods
dures

2.2 Follow workplace procedures and work

Work Behavior Which Results in Performance Problems instructions for assessing and controlling risks
A. Inappropriate behavior (often referred to as "poor attitude") with minimal supervision.

 Negativism, lack of cooperation, hostility 2.3 Whenever necessary, within the scope of
responsibilities and competencies, follow work-
 Failure or refusal to follow instructions
place procedures for dealing with hazards and
 Unwillingness to take responsibility ("passing the buck") incidents, fire and/or other emergencies.

 Insubordination 3. Contribute to OHS in the workplace. 3.1 Describe employee rights regarding con-
sultation on OHS matters
 Power games
3.2 Raise task and/or job specific OHS issues
B. Resistance to change
with appropriate people in accordance with
 Unwillingness, refusal or inability to update skills workplace procedures and relevant OHS legis-

 Resistance to policy, procedure, work method changes lative requirements

3.3 Contribute to participative arrangement

 Lack of flexibility in response to problems
for OHS management in the workplace within
C. Inappropriate interpersonal relations
organizational procedures and the scope of
 Inappropriate communication style: over-aggressive, passive responsibilities and competencies

 Impatient, inconsiderate, argumentative 3.4 Provide feedback to supervisor on haz-

ards in work area in line with organizational
 Destructive humor, sarcasm, horseplay, fighting
OHS policies and procedures 3.5 Provide
 Inappropriate conflict with others, customers, co-workers, supervisors support in implementing procedures to control
D. Inappropriate physical behavior risks in accordance with organizational proce-
dures
 Smoking, eating, drinking in inappropriate places
Work instruction may be:  Verbal
 Sleeping on the job  Written
 Alcohol or drug use  In English
 In a community language
 Problems with personal hygiene
 Provided visually eg. video, OHS signs,
 Threatening, hostile, or intimidating behavior symbols and other pictorial, presentation,
etc.

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Controlling risks in the work area may include:
Reports identifying workplace hazards may be 
verbal or written and may include:
Examples of OHS issues which may need to •
be raised by workers with designated person-
nel may include:
Examples of contributions may include:
Application of the hierarchy of control, Occupational Health and Safety
namely: Occupational Health and Safety (OHS) is a planned system of working to prevent illness
 Eliminate the risk and injury where you work by recognizing and identifying hazards and risks. Health and safety
procedure is the responsibility of all person in the computer and technology companies.
 Reduce/minimize the risk through
Engineering controls The following is a general list of safety precautions you must observe in any work area:
 Administrative controls • Don’t fool around. “Horseplay” is one of the biggest causes of injuries on the job and it
may be grounds for dismissal
 Personal protective equipment
Face to face • Never work while under the influence of drugs or alcohol, as you are a hazard to yourself
and your co-workers.
 Phone messages
 Notes • Pay particular attention to moving objects, such as equipment, dollies, mixers, and slicers.
 Memos • Walk, do not run, in the work areas.
 Specially designed report forms • Walk, do not run, in the work areas.
Hazards identified
• Avoid back strain by lifting properly.
• Problems encountered in managing risks
Here are some safety precautions to take before working with any computer devices:
associated with hazards
1. Before doing anything, listen to your teacher’s instruction to prevent accidents or
• Clarification on understanding of OHS
any unwanted events that may occur in your workplace.
policies and procedures
2. Do not work on computer when your hands are wet because you might get electro
• Communication and consultation pro-
cuted.
cesses
3. Do not remove internal devices of the computer when it is turned on.
• Follow up on reports and feedback.
4. Be sure not to mix electronic components and water
Effectiveness of risk controls in place
5. Avoid playing or running while inside the laboratory.
• Training needs
• Recommendations on changes to work
processes, equipment or practices Types and Work - Related Errors
• Listening to the ideas and opinions of A. Quantity of Work (Untimely completion, limited production)
others in the team
1. Poor prioritizing, timing, scheduling
• Sharing opinions, views, knowledge and
2. Lost time
skills
 Tardiness, absenteeism, leaving without permission
• Identifying and reporting risks and haz-
ards  Excessive visiting, phone use, break time, use of the Internet
• Using equipment according to guide-  Misuse of sick leave
lines and operating manuals 3. Slow response to work requests, untimely completion of assignments
4. Preventable accidents
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