Chapter 7: Designing

and Evaluating Talent

Development
 Learning Objectives

❖ Make and justify choices of learning and talent

development methods to meet various individual,
team and organizational learning needs.
❖ Know how to argue the value or business case of a
learning solution
❖ Critically employ the use of objectives or learning
outcomes to all levels of a programme
❖ Distinguish between ROI and ROE and their
application to evaluation
❖ Understand the importance of stakeholder
expectation in the design and evaluation of learning
and talent development

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 Core terms for Training and
Evaluating

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 Agenda

12:40 – 14:00

1. Overview of T&D evaluation: definition, purpose, process, and forms – 10m

2. Provide students with evidence for training evaluation, topic communication. Process:
a. Give form in Vietnamese and guideline – 5m
b. Action:
i. Game: tam sao thất bổn – 20m
ii. Slides training (attached) – 20m
iii. Coaching (with one or 2 students) – 15m
c. Students to complete evaluation form – 10m

14:00 – 14:10

3. Break – 10m

14:10 – 14: 50

4. Students to work in teams about suitability of each training activity – 20m

5. Students to present the suitability – 20m

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Evaluating Training and Development
 7.1 Design – creating solutions

Training
mismatch

Meet
intended
stakehold
er needs

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Evaluating Training and Development
 Four step model and Harrison’s
six-stage training cycle

Identify Design Deliver

Evaluate
needs Solution activities

Identify Agree
Integrate Monitor
Establish training learning Design and
planning and
the and principles deliver
and evaluate
partnership learning and training
evaluation outcomes
needs strategy

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Evaluating Training and Development
 Ten factors in the design of
strong solutions

3.
2. Strategic
1. Objectives Stakeholder 4. Context
alignment
Expectation

8. Learning
6. Deliverer
5. Resources 7. Learners Principles
Capability
and Methods

10.
9. Transfer
Evaluation

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 7.2 Purpose –
Design for
alignment
• Horizontal
alignment
• Vertical
alignment

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Development
 Alignment

Learning objectives Learning Outcomes

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Development
 Opportunities for alignment

Involvement in
business
planning

Management
Proactive
of investment
articulation of
in learning
a value or
and talent
business
development
case
infrastructure

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 7.3 Stakeholders - Learners

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Evaluating Training and Development
 Organization context

Culture Evaluation

Practices Power
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Evaluating Training and Development
 Resources

Time Cost
Availability

Commitment

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Development
 Learning principles and
methods

Encourage independant learning

Integrate action and reflection

Challenge the individual

Be led by individual’s agendas

Balance benefit for the organization and individual

Be led by external expert

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Evaluating Training and Development
 Intervention methods

Action International
Coaching Mentoring
learning assignment

Reflective E-learning
Shadowing Secondment
practice package

College /
Development
Buddying university
center
course

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Evaluating Training and Development
 Specifying a solution (1)

❖Rationale and purpose

❖Cost of direct training time
❖Other resources required in planning,
delivery and evaluation
❖Costs and benefits
❖Objectives for measurable ROI metrics, eg
savings, increased sales, reduced
absenteeism

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Evaluating Training and Development
 Specifying a solution (2)

❖Objectives for intangible benefits, eg

behavioral changes, cultural values, team
synergy
❖Stakeholder expectations
❖Objectives for ROE
❖Risk assessment of contingencies
❖Communication strategy
❖Evaluation Strategy

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 7.4 Kirkpatrick Model of
Training Evaluation

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Evaluating Training and Development
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Evaluating Training and Development
 7.4 Kirkpatrick Model of
Training Evaluation

Organizational effects from

the learning intervention

Changes in behavior within

the job role

Learner’s learning
achievement

Learner’s reactions to the

intervention

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Evaluating Training and Development
 Four main approachs to
judging the value

Efficiency measures
Internal performance
of the learning and
indicators and
talent development
external benchmarks
function

Value

ROI measures ROE measures

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Evaluating Training and Development
 Thank you for listening

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