01) Name of the Client Metafora

02) Address of HO & Site(s) Building C, Property # 24; North Block, Alfa Building, Thomas Alva
Road, New Delhi, India 110 11o
03) File Number 01

04) Name of “Head of Organization” / Unit METAFORA

05) Name of Organization Representative CQI

coordinating with CB

06) Audit Criteria ISO 9001:2015

(strike out the standard not under audit) 

07) Date of Audit 21st April 2024

08) Type of Audit Stage-2

(strike out the standard not under audit)

09) Audit Objective

a) Stage 2 Audit :
• To evaluate the implementation against all requirement of standard and its effectiveness.
• To evaluate the performance monitoring, measuring, reporting and reviewing against key performance
objectives and targets and response to your client’s policies.
• To check the operational control of the client's processes.

12) Audit Team Details Name Role

(Team Leader, Team Member, Provisional Auditor,
Provisional Team Leader, Evaluator, Industry Expert Any Mr. Tran Phat Trung Leader Auditor
accompanying persons; e.g. Guides, Observers, Translator,
Mr. Akhil Auditor
Facilitator etc)
Mr. Naman Industry Expert

13) Audit conducted Functions/ Process(es)

Address Date of Audit /Activities audited
at the Location/Site
Metafora Building C, Property # 24;
North Block, Alfa Marketing Department and
Building, Thomas Alva 21st April 2024 Logistic Department in
Road, New Delhi, India Metafora
110 11o

14) To comment:

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Audit Findings
: Management System(s)
a) Scope of Certification:
General Scope as required on the final General Scope as required on the final “Certificate of Approval”
“Certificate of Approval”
Non-Applicability of Clauses & Clause 8.3
Justification for the same
Summary of Site Visit:

b) Process of understanding & review of the needs and expectation of interested parties
The organization has identified the needs and expectation of interested parties in section 4.2 page 7-8/120 of the quality
manual
Interested parties about:
- Customer
- Drivers
- Statubory bodies
- TAI
- Employess
- Competition
- NGO
- Passengers
- Management
c) Methodology of identification, access of compliance obligations
[i.e. applicable Legal (Statutory / Regulatory & Other) requirements]
…
d) Methodology of determination of risk & opportunities related to
 the context of organization,
 Interested Parties
 management system and its processes/activities
Give examples of determined risk & opportunities
The organization has identified the risk & opportunities in section 4.1; 4.2 from page 7 to page 15 of the quality manual
1. The context of organization: The organization used the SWOT method to determine its context of organization (Strength,
Weaknes, Opportunities, Threats)
Strength Weakness
1. Visionary and progressive management 7. Infrastructure
2. 2. Satisfying all regulatory requirements 8. Technology
3. 3. Young and motivated workforce 9. Retention of Drivers and Cleaners.
4. 4. Strong Customer centric approach 10. Social well-being of the drivers
5. 5. Good career growth. 11. Knowledge level of drivers and
6. 6. Reputed Clients Cleaners
12. Educational background of drivers.
13. Language barrier while transporting
from various states.
Opportunities Threats
1. Adoption of new technology. 1. High level of competition
2. CNG/LNG Conversion 3. 2. Rail transport cheaper and railways are
more aggressive.
3. Changing regulatory and statutory
requirements
4. Aggregate Transport Services
The organization has identified the risks and opportunities it will encounter regarding internal and external issues.
Example

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2. Risk & opportunities of Interested Parties

3. Management system and its processes/activities

Marketing Department

Logistic Department

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e) A) Brief description of organization processes determined taking into account planning, Monitoring and control of the
management processes, change control (management of change) needs to achieve the expected outcome.
The organization has developed operational control procedures such as Management Of Change Procedure, Control of
Documents and Records Procedure and samples
B) Control over identified externally provided processes, products and services (Outsourced activities).
N/A

f) Process of establishment and monitoring objectives of management system (with few examples for respective management
systems audited)
The organization has defined annual objectives for each department in the company and are tracked on a monthly basis
Quality Objectives are:
1. To meet or exceed customer delivery expectations on at least 90% of the orders
2. To reduce the incidences, not to exceed 2.5% of the orders
3. To reduce customers’ complaint to a maximum 1 ,
4. Compliance with statutory and regulatory requirements
5. This objective is measured by zero actions that lead to violations or findings from regulatory inspections.
6. To maintain the ISO 9001 Standard requirements until next recertification audit.
This objective is measured by no major non-conformance findings on surveillance audits.

g) The availability of resources, environment necessary to support the operations & monitoring of management process.
The organization has identified the necessary resources for the necessary processes. The organization plans training activities
and retains records of them

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h) Methodology of determination & maintenance of organization knowledge necessary for the operations of its processes to
achieve conformity of product /service, environmental impact / prevention of injury for the respective management system.
The organization has conducted training for all personnel in the company and has retained records of those training activities.
OB: The Organization should train all employees on Self-awareness training, First aid training, HIV/AIDS awareness (in high risk
environments), Anti-skid and anti-rollover training, Economic driving, Defensive driving skills, Tiredness and fatigue
management

I) Demonstration of Leadership and commitment towards management system

The top management is committed to the QMS and has put in place policies appropriate to the organization's activities
Quality Policy:
Company METAFORA meets or exceeds each of our customers’ requirements, providing Services and
customer service of the highest quality at a reduced cost.

We will maintain a quality management system and will continually improve its effectiveness to meet the
requirements of the ISO 9001:2015 standard.

This Quality Policy is appropriate for the purposes and context of METAFORA and supports its strategic
direction.

j) Method / procedure for Corrections and Corrective actions, as applicable for respective scheme, with example
The organization has performed an internal audit and taken corrective measures for nonconformities. The organization has
retained records of those activities

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k) Effectiveness of Internal Audit & Management Review

Internal Audit & Management Review activities are not good, the organization has pointed out NC for each department but
does not clearly state which provisions that clause in audit criteria.

Example: In AUDIT01/NC-02, The internal auditor has not clearly stated the violation clause in Audit criteria (ISO 9001:2015
standard)
OB: It is necessary to clearly state the violation clause according to the standard
l) Examples of improvement/s as a result of correction, corrective actions, break through changes, innovation and reorganization
including continual improvement.
The organization has documented evidence of improvement of nonconformities

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m) Comments on the process of Organization’s Management of Change

No comment

SEC C : Current Audit Non-conformity

a) Grading of NC
NC No. Clause No. Statement(s)
(Major/Minor)
1 7.1.3 The organization does not equip labor protection equipment for working Major
personnel.

2 6.1 In Risk Register, there found a non-conformity that a high-risk element is Minor
not sorted out and mentioned an improper mitigation. Competent persons
can’t be a mitigation for ‘Inadequate communication to supplier about the
service requirements, and because of competence requirements’

3
b) No. of Major NCs:
c) No. of Minor NCs:

Recommendation for certification ?

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Team Leader Name Signature & Date

Auditee Representative Name Signature & Date

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