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BSBLDR523 Student Assessment Tasks 04-03-21
BSBLDR523 Student Assessment Tasks 04-03-21
BSBLDR523 Student Assessment Tasks 04-03-21
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
STUDENT
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000
ASSESSMENT
TASKS
BSBLDR523
LEAD AND MANAGE
EFFECTIVE WORKPLACE
RELATIONSHIPS Warning – Uncontrolled when printed
©NC V1.0 JULY 2021 Next Review JULY 2022 | CRICOS: 03598G | RTO: 41437 | ABN: 75 609 329 973
T: +61 7 3324 2705 (Brisbane) | +61 3 9640 0057 (Melbourne)
E: admissions@newton.edu.au
W: www.newton.edu.au
Brisbane Campus: 98 Cleveland Street, Greenslopes QLD 4120
Melbourne Campus: Level 10, 190 Queen Street, Melbourne VIC 3000
Melbourne Campus: Level 10, 108 Lonsdale Street, Melbourne VIC 3000
Contents
Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project 8
Assessment Task 2: Checklist 13
Final results record 16
Introduction
The assessment tasks for BSBLDR523 Lead and manage effective workplace relationships are
outlined in the assessment plan below. These tasks have been designed to help you demonstrate
the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment Task 1: Knowledge questions – You must answer all questions correctly.
Assessment Task 2: Project – You must work through a range of activities and complete a
project portfolio.
review the advice to students regarding answering knowledge questions in the Business
Works Student User Guide
comply with the due date for assessment which your assessor will provide
i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide.
Questions
Provide answers to all of the questions below:
1. Identify five ways in which workplace systems and policies and procedures can assist in
building effective relationships.
2. Workplace policies and procedures are often based on legislation and regulations. Discuss the
purpose of each of the following Acts and for each Act explain why the Act is important for
ensuring effective workplace relationships.
3. Explain how effective problem-solving and conflict resolution strategies outlined in policies and
procedures can support the identification and resolution of workplace problems, thus
maintaining effective workplace relationships.
4. Explain the purpose of a workplace Code of Conduct and how it can assist in ensuring
a harmonious workplace and the way in which staff interact and communicate with each
other.
5. Many workplaces encourage their staff to build networks both internally and externally to the
organisation. This may be through online networks, such as LinkedIn, or by engaging with the
community and other services or business that may be of benefit to the organisation.
Furthermore, professional development processes encourage staff to meet new people by
attending conferences, training sessions and other events. Discuss three reasons why
networking can lead to a more productive and effective workplace environment.
6. Not everyone is the best at communicating or interacting with other people. A workplace will
consist of people from different backgrounds and cultures, those with different life, education
and work experiences, those with varying abilities and needs. Some organisations have in
place a variety of systems and supports for their staff. These may relate to staff wellbeing/
employee assistance programs, training in soft skills such as communication and interpersonal
skills, diversity training, and so on. Explain how these types of processes can assist staff to
work more effectively together.
7. Explain the value of consulting with employees on topics such as workplace issues,
innovation, diversity, work health and safety, and professional development.
8. Explain the requirements under Modern Awards to consult with employees, including the
circumstances in which consultation is required and the steps that must be taken by
employers in consulting with employers.
9. List five different ways an employer may choose to consult with employees.
11. List four ways an employer must manage the tasks and responsibilities of employees.
12. Discuss how a manager can address cultural and social sensitivities in their team to ensure
inclusivity and be mindful of diversity.
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Assessor signature:
Assessor name:
Date:
review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
comply with the due date for assessment which your assessor will provide
Assessment information
i
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide.
Activities
Complete the following activities:
This project requires you to lead and manage effective workplace relationships on
two separate occasions. As part of the assessment, you will:
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason you can use the case study provided. This will mean that you are
applying your knowledge and skills in a relevant, practical and meaningful way to
your own situation!
If you are basing this assessment on the case study, refer to the Simulation pack
for additional information.
You will need to communicate with people several times. It may be either directly
with actual staff members or fellow students/your assessor can play the roles of
relevant people/parties. Communication can be in any appropriate format (e.g. face
to face, video conference, email) as long as it meets the requirements outlined in
the Project Portfolio.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Preparation
Make sure you are familiar with the organisation you are basing this assessment on
and have read through the necessary background information. For the case study
business, this is all of the documents included in the Simulation Pack.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
o how your job role takes responsibility for formulating, organising and
implementing plans, processes and strategies.
o how your job role applies the values and goals of your organisation.
If you are basing this assessment on the case study, refer to the Simulation pack
i
for additional information.
delegate and confirm responsibility for fulfilling work tasks to at least two staff
members. As you delegate tasks and confirm responsibilities, adapt your
communication style to build trust and ensure positive working relationships.
Make sure you have answered all questions in Sections 1 and 2. Submit to your
assessor for review.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 and 2 of the
Project Portfolio and make sure you attach these upon submission.
If you are basing this assessment on the case study, refer to the Simulation pack
i
for additional information.
Seek and evaluate feedback from relevant staff members (at least two) on
how you have managed the workplace relationships.
identify at least one area for improving future workplace relations leadership in
your organisation.
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Completed
successfully? Comments
explaining
identifying organisational
requirements relevant to managing
and leading workplace relationships
(policies and procedures that
address diversity, ethical conduct,
conflict management and workplace
collaboration)
Assessor signature:
Assessor name:
Date:
Student name:
Assessor name:
Date
Result
Feedback
I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.