University of buea

FACULTY OF LAWS AND POLITICAL

SCIENCE
department of public law and public
ADMINISTRATION
 ‘ADMINISTRATIVE PERSONNEL AND SERVICE
DELIVERY I CAMEROON: THE CASE OF THE SUB
DIVISIONAL OFICCE BUEA’
PRESENTED BY
NGWANG FERNANDEZ MBANGYA
LP18P166
(B.Sc in POLITICAL SCIENCE AND PUBLIC ADMINISTRATION)
 CHAPTER ONE

• BACKGROUND TO THE STUDY

• STATEMENT OF THE PROBLEM
• RESEARCH QUESTIONS
• OBJECTIVE OF THE STUDY
• HYPOTHESES OF THE STUDY
• SIGNIFICANCE OF THE STUDY
• SCOPE AND LIMITATION OF THE STUDY
• ORGANIZATION OF WORK
 STATEMENT OF PROBLEM
• the key reason to this work is to understand the reasons behind the unsatisfactory nature of the public users in regards

to the Cameroonian administration.

• to uncover the reasons pertaining to the low dissemination of services in public service institutions and at the sub

divisional office Buea.

• this research work seeks to discover if the challenges faced by the personnel are responsible for the low out put in

service delivery.

• if the institutional goals, functions and the recruitment of personnel will warrant a high turn out in effectiveness of

services in public institutions.

 RESAERCH QUESTION
1. What are the goals set for the fulfilment of quality service delivery?

2. What are the functions of administrative personnel in service?

3. What are the challenges encountered by administrative personnel in

the quest of effective service delivery?
OBJECTIVE AND AIMS OF THE STUDY
1. To identify the goals of administrative personnel in service delivery.

2. To examine the institutional goals set for effective service delivery at

the sub divisional office Buea.
3. To evaluate t
 HYPOTHESES OF THE STUDY
The research has the following as hypothesis of the study
• H0- Democratic leadership has positive effect on employee
performance at the Buea council
• H1-Autocratic leadership has positive effect on employee performance
• H2-Laissez-faire leadership has positive effect on employee
performance
 SIGNIFICANCE OF THE STUDY
• The basis and findings of this research will be useful to future
researchers, students and academicians digesting the effects and
importance of different leadership styles on employee
• After determining the relationship between leadership styles and
employee performance, the Council will be in better position to use
these findings to develop leadership programmes that will see leaders
acquire relevant skils for effective management
• Assist leaders in selecting the best style to lead
SCOPE AND LIMITATION OF THE
STUDY
• SCOPE
• This study is carried out in the Buea municipality and the Buea
council to be precise
• It is carried out within the time frame of January 2015 – May 2020
• LIMITATION TO THE STUDY
• Getting information
• Willingness of employees to disclose info
• Inaccesibility to vital documents
Organisation of work
• The work is organized into five chapters.
 Chapter Two
LITERATURE REVIEW
• Leadership and leadership styles”:stoghill 1974
• Employee performance
• Factors affecting
• Motivation
• Poor leadership
• Improving
• Communication
• Goal setting
 Theoretical framework
• For the purpose of this research, the researcher intents
to use
• Goal setting theory

• Situational contingency theory

• Traits and behavioural theory

Emperical Analysis
• Gimuguni et al 2014-Uganda
• Ipas 2012 in the hotel industry
• Akram et al 2012 pakistan
Research Gap
• The literature on leadership and employee performance
is scattered across countries and industries and the
evidence on which method is appropriate varies
• Not all industries or countries are covered
• Very little literature is known on Africa and Cameroon to
be specific
Chapter Three
Research Methodology
• Research design
• Survey research design
• Convinience sampling of respondents was also used
• This was aswell a quantitative design to enable descriptive
and inferal analysis
• The study population would comprise of about 100
administrative and field staff of the Buea Council
Sample size and
Sampling Techniques

• A representative sample of the whole staff was used, a

simple random sampling technique was used.
• A sample of 100 respondents was choosen from a
population of about 200 staff
Methods of data collection
• Data was collected using a questionnaire and at some
instances unstructured interviews.
Thanks for listening