Table 1.3. (Downloadable Form.) A results-based training culture.
ORGANIZATIONAL
CHARACTERISTIC
The programs are initiated,
developed, and delivered
with the end result in mind.
A comprehensive measure-
ment and evaluation
system is in place for
each training program.
Level 3, 4, and 5 evalua-
tions are regularly
developed.
Program participants
undestand their responsi-
bility to obtain results as
a result of the programs.
Training support groups
(management, supervisors,
co-workers, etc.) help to
achieve results from
training.
© 2002 McGraw-Hill.
WHAT IT MEANS
The program objectives are stated not only in
terms of learning, but also what the participant
is expected to do in the work setting and the impact
it should have on business performance, expressed
(if possible) in measurable terms.
Measurements are defined when training
programs are designed or purchased.
Throughout the training function, some
programs are evaluated for application in the
work setting, business impact, and ROI.
Participants understand what is expected from
them as a result of each program, even before they
participate. They expect to be held accountable for
learning and for applying what they learn.
All stakeholders, and particularly immediate
supervisors/managers and team members, carry
out their responsibilities in creating a performance
culture that initiates and continues the learning
process.