QUEENS COLLEGE

POST GRADUATE PROGRAM

GROUP ASSIGNMENT FOR THE COURSE ‘OPERATION MANAGEMENT”
ON COMPANY VISIT REPORTS
Sequences of activities to be done:
a) Organize your selves in to a group of 5(but not more than 10) members and then make company
visit
b) The company to be visited can be well established manufacturing factories or service giving
organization which you are familiar with to get easy access to required data.
c) Read as many operations management books as you canand take any one basic operations
management concept. The concept to be selected my be any of the following area:
i) Operation strategy
ii) Goods Design
iii) Service Design
iv) Process selection
v) Quality Management
vi) Capacity planning
vii) Supply chain management
viii) Facility location
ix) Facility layout
x) production planning and control etc

d) Set five objectives that you will achieve at the end of your visit.
E.g.: If your topic is “Performance Measurement Practices of XYZ Company”, your objectives
will be stated as follows:
The objectives of this company visit are:
i) To identify the various performances measurement practices available in xyz.
ii) To identify the factors that affects the implementation of performance measurement
techniques in xyz.
iii) To examine the procedures used to measure performance in xyz.
iv) To describe the contribution of performance measurement to achieve organizational goals
in xyz.
v) To evaluate the strengths and weakness of the company in its performance measurement
practice.
e) Make a company visit as per your scheduled time convenient to all members of the group. Use
only interviews and observation checklists to collect information to meet your objectives.

f) Explain the difference and similarities between what you read from the books and what are
actually practiced in the selected company in the areas of your five objectives.

g) Content outline of your visit report will be:

 Background of the company

 Introduction to the area selected to work on

 Objectives of your visit (Five objectives)

 Literature review: The five objectives will be your subtopics of the literature review using the
five booksyou reviewed

 Visit report:

 Write field notes properly, show your conversation by describing your interview process by
including start time, interviewees answers to each questions, observer’s comment (OC) (if any),
end time for each interviewee. Then, after taking at least six interviews,

 Make thematic analysis by taking the five objectives as subtopics of your data analysis.

 Describe difference between your literature and actual practices of the company.

 Explain similarities between your literature and actual practices of the company.

 Your suggestions to improve the company’s operation

 Attachment of your interview questions and observation checklist

 The deadline of submission will be on 20 May 2024

NB: produce genuinely original work; any forms of plagiarism will not be compromised