Education

Herbie-Advanced AI Enabled Multi

Channel Virtual Assistant

A multinational intelligent automation company, focusing on digital

transformation of enterprises with unique voice enabled virtual assistants

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 Business Overview V\\\\\\\\

Active Clients In: Establishment Company

2019 SSG Technologies LLC, Dubai, UAE
Banking
Brand Focus
Financial Services Herbie.AI Digital Transformation – Conversational AI

Insurance Active Customers Partners

7 Countries 11 Countries
Healthcare
Real Integration with any system Human Sense Technology
Education Universal API Adapter Highest Maturity of 95%+.

Manufacturing
License Model Highest Language Understanding
Enterprise | SAAS | Opex 70+ on 2-way voice & 132+ on text
Government
Fastest Go Live
Sports Other Key Points
Info / FAQ bots same week, Txn bots – 1 15+ Channels, Live Agent [audio/video/conf]
Software – IT month

Utility Services FIFA world cup 2022 Trusts Herbie.AI for handling 3 mi Concurrent
Conversations across 10 Languages conversationally on voice…

© www.herbie.ai | sales@herbie.ai We digitally

Americas transform
| Europe businesses
| Middle East | Africa Page 2
 Industrial Coverage

Business Verticals Herbie Internals

Senior Management Bot - Savvy

HR - Emma

Help Desk - Alice

Sales - Bruce Lee

Procurement - Linda

100% Bespoke Deployment / Customization

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 Need of Herbie.AI V\\\\\\\\

INDUSTRY REQUIREMENTS WHY HERBIE.AI

Instant Information, Fastest Transactions, Unified Just in 2 seconds – Get any info or do any transaction
Experience across any Channels, 24 x 7 x 365 Available for 11 Business Verticals, 4 generic variants
High Availability & 300+ ready to deploy use cases

Enhanced Customer Experience – Absolute 15+ Channels – Pre-built conversational Integration,

Security on doing transactions – Any where, Any Live Agent Support, Secured Tokenized APIs,
time, Any Channel Transparent Licensing -

Easy to Interact with the Language of Choice, Speak 2 way in 70+ Languages, Text in 132+
Colloquial Language, Regional Dialects, Errors on Understands your way of conversation and 95%+
Sentence formation – Need a humanly support Reliable

Increase in Revenue – Increase in Sales with Quality Lowest cost of deployment and per transaction,
Leads & Opportunities, Reduced Operational Cost, Increase revenue by 40%, Transparent Pricing without
Expansion of Business Channels, etc. any Meters, Can be deployed On premises, On Cloud
or Hybrid

Without any additional investment just activate your Herbie.AI in 15+ Channels and expand your business over night….
Digital Transformation is impossible without Conversational AI… Herbie.AI has bullish forecasting and here to stay for next 10 yrs.
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 Active Presence – As on JAN 2024 V\\\\\\\\

Live Agent Support with Voice, Text, Video & Conferencing facilities
Digital Transformation is impossible without Conversational AI… Herbie.AI has super-bullish forecasting and here to stay for next 10 yrs.
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 Live Agent Support with Voice, Text, Video &
V\\\\\\\\
Conferencing facilities
About Herbie.AI

 Artificially Intelligent Voice Assistant with Natural Language Processing

& Machine Learning capabilities
 Serving your Visitors, Customers, Employees & Senior Management in
a charming way, tirelessly 24 x 7 x 365
 Enhanced Customer Experience with integrated approach – Human
Web Chat, Virtual Assistant – Voice & text – Seamless integration with
15+ Social Channels – Integration with internal Applications – All in one
go – Quickly, Securely and seamlessly with absolute Intelligence
 Human Sense Technology ® - In spite of lingual challenges, Herbie
understands the intent & contextuality of the conversation and responds
95%+ times perfectly to the expectation same as a Human.
 Multiple Response System [MRS] – Responding to the queries of the
users with direct answers, options in case of doubtful understanding,
crawl the internet and fetch response in case of no data
 Universal API Adapter - for seamless integration with Core Systems,
CRM Applications, etc.
 Intelligent Response based on location, Product, Customer Segment
etc. for the same question

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 V\\\\\\\\\
Features - Herbie.AI
 Human Contact Center / Live Agent – Smart Queue System – Text /
Audio / Video and Conferencing Facilities

 Ability of Mask, ignore certain areas from speech, Read Currencies /

Denominations, Speak with American or British Standards on
measurements, etc.

 Push notifications to any of the social channels - Private to the

customer

 Secured Conversations using TLS 1.2 and above

 Sentiment Analysis – read the mood of your customers and

appropriately respond

 Block / Unblock IP Address – prevent abuse

 Session time out for authentications – to secure unattended or

unclosed sessions by customers

 Certified for Vulnerability Assessments, OWASP Security Guidelines

© www.herbie.ai | sales@herbie.ai We digitally
and Privacy &transform businesses
Data Protection acts like GDPR, etc. Page 7
 Herbie.AI – Content Capabilities V\\\\\\\\

 Rich Text Based Answers

NLIG – Largest Insurance Service Provider in GCC,
 Image Card / Carousel View Trusts Herbie.AI for Digital Transformation of their
business
 Upload Images and Documents

 Submit a Form with User Information

 Audio / Video Player

 Surveys and Feedbacks

 Deep Links and Hyperlinks

 Configurable Advertisement Banners

 Various types of cards – Location, Weather, Meeting,

Profile, Image, Carousals

 Seamless Integration with Live Agent on Text / Voice /

Video / Conference

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 Analytics - Herbie.AI V\\\\\\\\

 More than 20+ Analytical Reports to monitor real-time activities of Herbie

 Capability to build / modify any reports with Report Builder

 You can Email, Download or Print your Reports

 Advance Dashboards – Channel wise Visitors, Sentiment Analysis, Time Spent on

Herbie, Live Agent access Channel wise, Top Trending Questions, Herbie Confidence
/ Maturity Matrix, etc. Options to drill down Dashboard for data pertaining to Today,
This week, This month, Last 3 months, Last 6 Months, and Last 12 months.

 Trending Questions and responses

 Perform Sentiment Analysis, Percentage wise breakdown of Queries from Users,

check the most in demand product and the preferred channel of your users

 Exception Analysis

 Lead Generated Analysis, Input form Analysis

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 For Students & Parents V\\\\\\\\

 24 x 7 x 365 – Self Help – General Information

 Details about the School Facilities, Locations, Timings, etc.
 Transport facilities and booking
 Appointment Booking / Rescheduling / Cancelling with Teachers
 Review of Attendance details
 Reviewing of fees, penalties and pay them, Payment History, Download Receipts
 Downloading of various educational materials specific to the grade of children
 Exam Schedules, Portions, Homework Details, Assignments
 Details of Teachers, Holiday List, Events, Programs, etc.
 Reset Passwords, Download Report Cards
 Update KYC details, Upload Photos
 Class time table, download digital materials specific to the class
 Requests – Leave, Permission, Various Letters
 Books & Stationaries – Order, pay and track
 Feedbacks & Complaints – Register and Track

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 For Teachers V\\\\\\\\

 24 x 7 x 365 – Self Help – General Information

 Details about the School Facilities, Locations, Timings, etc.
 Get Help on Policies, Processes & Rules, etc.
 Appointment Viewing / Rescheduling / Cancelling
 Viewing of Student Report Cards, Marks on individual subjects
 Review of Attendance, Exam Schedules, Leave Requests, Letters etc.
 Review of Complaints & Feedbacks and respond
 Weekly class schedules, Portions, Update completion of portions
 List of Students, their progress and rankings
 Post Feedback about students and track
 Conducting Polls & Surveys and track the results in real-time
 Fee & Fine payments, Reviews and outstanding monitoring
 Assignments and tracking completion of them
 Viewing of Holidays, Activities given to them and close them
 Viewing, Tracking & Completing of Compliance Trackers

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 For Management V\\\\\\\\

 Details about the School Facilities, Locations, Timings, etc.

 Teaching Faculty, Non teaching employees - Prfoile, salaries, leave details, Documents etc.
 Class wise Student Details, Marks, Analysis of progress
 Fees & Fines – Collections, Outstanding, Cash flow, Late Payments
 Admissions – Number of Applications class wise, selected, joined, vacant, etc.
 Subscription of School Facilities, Occupancy Vs Availability etc.
 Exam Schedules, Monitoring of Portion Completion, Student Progress – based on class,
teacher, subject, student etc.
 Books & Stationary Billing info
 High Availability status of Infrastructure, Assets, Equipment
 AMC, Insurance, Warranty, Expiry details of Assets, Equipment, etc.
 Assets Under Maintenance
 Student / Parent / Teachers -= Complaints / Feedback – Action Taken
 Category wise analysis of customer complaints
 Cash flow analysis

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 Finance [Account Receivable]
 Outstanding Receivable Student wise - [between, above, below - Amount],
[Within, Next, above - Days - all the days Invoice Date + Credit period]

 Yet to raise Invoice Student wise - [between, above, below - Amount], [Within,
Next, above - Days - all the days Invoice Date + Credit period]

 Outstanding Receivable [between, above, below - Amount], [Within, Next,

above - Days - all the days Invoice Date + Credit period

 Receivable Forecasting [between, above, below - Amount], [Within, \ Next -

Days - all the days Invoice Date + Credit period

 Cash flow Plans for [today, this week, this month, next ‘x’ months]- Business
Performance Projections [today, this week, this month, last ‘x’ months, this year,
next ‘x’ months]

 Receipts – based on Product , period, customer, branch, country, location etc.

 Comparison Analysis – MTM, QTQ, HTH, ATA etc.

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  Outstanding Payable party wise - [between, above, below - Amount],
Finance [Account Payable] [Within, Next, above - Days - all the days Invoice Date + Credit period]

 Yet to get Invoice party wise - [between, above, below - Amount],

[Within, Next, above - Days - all the days Invoice Date + Credit period]

 Aging Analysis of Payments – Product / Vendor / Branch wise etc.

 Payable Forecasting [between, above, below - Amount], [Within, Next -

Days - all the days Invoice Date + Credit period

 Approve Pending Invoices

 Expense Analysis – Head wise for given period

 Refund / Credit Note Approvals

Suppliers

 Upload Invoices against eligible Purchase Orders / Payment Terms

 Track Status of Invoices

 Post any feedback and track status

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 Customer Service Performance
 Top Performing Branches
 Top Performing Sales People
 Top Performing Products
 Top Performing Locations
 Fast Moving Products
 Number of Complaints [Today, this
 Low Performing Branches
week, this month, last ‘x’ months]
 Low Performing Sales People
 Aging of Complaints [‘x’ days]
 Low Performing Products
 Top Complaint Branches
 Low Performing Locations
 Top Complaint Products
 Cashflow Plans for [today, this week, this
 Top Complaint People
month, next ‘x’ months]
 Value of Items Returned [today, this
 Business Performance Projections [today,
week, this month, last ‘x’ months]
this week, this month, last ‘x’ months, this
year, next ‘x’ months]

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 HR Department
 New Joiners [Today, This week, This month, Last x months, Next x months]

 Employee Left Analysis [Today, This week, This month, Last x months]

 Head Count Branch wise

 Head Count Branch wise, Department wise

 Head Count designation wise

 Head count branch wise, department wise, designation wise

 birthday [Today, this month, this week, next week, next x months]

 Anniversary[Today, this month, this week, next week, next x months]

 Work Anniversary [Today, this month, this week, next week, next x months]

 Leave Count - branch, Department, Designation [Today, this month, this

week, next week, next x months]

 Payroll commitment [branch wise, Designation wise, Department wise]

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 Sales  Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

 Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

 Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

 Top ‘x’ Performing Sales person

 Top ‘x’ performing branches

 Top ‘x’ performing products

 Top ‘x’ Fast moving Products

 Top ‘x’ Not moving Products

 ‘x’ Low Performing Sales person

 ‘x’ Low Performing branches

 ‘x’ Low Performing products

 Upcoming Sales Orders

 Target Vs Achievement of Company, Branch, Product

 Top ‘x’ target achievers

 Product wise sales [Qty, Value] [today, this week, last week, last ‘x’ days, last ‘x’ months]

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 Stores
 Stock Details of Raw Materials & Products – based on Location, Store, etc.
 Planned Delivery Schedule of Items
 Expiry details of items – based on Location, Store, Date, etc.
 Nil Stock Items
 Value of Items Expired [today, this week, this month, last ‘x’ months]
 Fast moving items with no stock [on daily basis] with number of branches
 No Moving Items
 Value of Items Damaged [today, this week, this month, last ‘x’ months]
 Value of Items Returned [today, this week, this month, last ‘x’ months]
 Brand wise Item Replenishment [Today, This week, This month]
 Costing of Pricing – based on various parameters
 Physical Inventory – Reconciliation
 Approval of Returns, Inter Location Transfers
 Quick Transfers
 Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.

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 For Suppliers V\\\\\\\\

 Update Product Information / Documents

 General FAQs  Manage Returns
 How to Series on all Purchase Activities  Upload Invoices / Reupload Invoices
 Queries on Company Policies & Procedures  Track Status of Payments
 Download various Forms & Documents  Download Credit / Debit Notes
 Store Locations  Grievances / Complaints
 Supplier Registration  Tracking Status of Grievances
 Upload KYC Documents  Product Warranty Claims
 Renewal of KYC Documents - Expired  Review Customer Complaints & Ratings
 View RFPs  Other Details
 Upload Quotations
 View Status of RFPs
 Get Contact Details
 Download Purchase Orders
 Update Delivery Schedule & Details
 Review Delivery Status

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 Procurement
 Digital Onboarding of Suppliers
 Identify Products and Suppliers, Rates, Supply History, etc.
 Inactive Suppliers, KYC Expiry of Suppliers
 Status of Purchase Requests, RFP, RFQ, etc.
 Purchase Order approvals & Status
 Payment approvals & Status
 Delivery Status
 Tender approvals & Status
 Status of Return Items
Suppliers
 Active RFPs, Download RFPs, Upload Quotations
 Upload KYC Documents, Item Details, Pricing, etc.
 Status of RFPs
 Download Purchase Orders, Status of Delivery of Items, etc.
 Upload Invoices
 Payment Status
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 Herbie - Helpdesk  Participate in Surveys
V\\\\\\\\
 Request Internet Password
 Replacement of Assets – Lost / Broken / Not
 Forgot Password
Working
 Out of Office Notification – On / Off
 Access Request for Resources
 List of Assets
 Return of Assets
 Backup Status of my Asset
 Web / Mobile App – location / access
 Request / Return of Assets
permission. Request for User ID / Password –
 Self Help – Trouble Shooting of issues
Ticket Creation
with context sensitive Video &
 Request for Guest Services
Documents
 Meeting Room Booking
 Raise Support Ticket with Available time
 Server & Facilities Maintenance Schedule
/ Reschedule / Reopen Tickets
 Help on resetting / restarting / installing /
 Download Drivers for Assets
uninstalling software / services at servers
contextually
 Adding of Users / Deleting of Users from
 Download Manuals of Assets
various systems
contextually
 Setting of up Wifi / VPN / Webex etc.
 Enquiries on Telephone Numbers /
 Managing of Cloud Services
Emails / Extensions / Websites /
Application URLs etc.
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 Herbie - HR V\\\\\\\\

 Employee Onboarding  Request Letters

 Respond to queries on Policies &
Processes
 Update Personal Profile
 Induction Management
 Induction Feedback
 Asset Request
 Asset Return / Issue / Track Status
 Training Schedule
 Meeting Schedule
 Employee Directory
 Birthdays and Anniversaries
 New Joiners
 Leave Balance
 Leave Request
 Leave Request Status
 Permissions
 Download Pay slips
© www.herbie.ai | sales@herbie.ai
 Reporting To Details
 KRA & KPI Details
 Meeting Room Booking
 Team Details
 Appraisals
 Projects / Schedules / Documents
 Circulars & Notifications
 Expenses & Claims
 Holiday List
 Organization Chart
 Career History
 Attendance Details
 Shift Details
 Update KYC Documents
 Complaints & feedbacks
 Download Personal Documents
We digitally transform businesses Page 22
 If you are looking any
use cases specific to
your business, we can
build them for you
quickly on Herbie.AI
platform.

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 Technology & Integrations - Herbie.AI V\\\\\\\\\

Development /Deployment Channel Integrations Third Party Integrations

Kubernetes Support RPA Activated OCR Enabled

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 V\\\\\\\\\
Herbie.AI – Client Testimonials

Happy Clients are the results of Herbie.AI

Herbie.AI is one of the perfect personal assistants to each

of our customers, with her multi-lingual conversational
abilities, Herbie changed the customer experience
completely. We could expand into Social Media without any
efforts on both information and transaction automation just
enabling… Great Job by Herbie.AI…

Sankaran, CTO-GM City Union Bank, India

Proud to be First Conversational AI in Bahrain

We are happy and thrilled to launch country’s First Virtual
Assistant using Herbie.AI and we are the first to launch the
transaction automation using Herbie.AI. The overall
experience [ BBK, Bank iThmar & Invita ] is very positive
and we foresee many more expansions including social
channels….

Rahul Bhalla, CEO Invita, Bahrain

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 Clientele Across Segments V\\\\\\\\\

Sectors Focused

 BFSI

 Government

 HealthCare

 Insurance

 Fin. Services

 Education

 Manufacturing

 Others

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 Industry Recognitions V\\\\\\\\

Software Suggest Magic Quadrant

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 Organizations today need Herbie.AI to embark on their
digital journey and to stay ahead of their competition

Thank you!
Email : sales@herbie.ai

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