Hellen Oliveira Mobile: 55 19 98330.

4270
Single, 36 years old, no kids Hellen.sh.oliveira@gmail.com
Downtown – Campinas City/SP State-Brazil www.linkedin.com/in/diehellenoliveira/

Formação:

MBA Data Science & Analytics – USP/Esalq – Expected Graduation: May/2025

MBA Business Management – USP/Esalq – 2021;
Mesa Methodology – In Company, HPE/Hewlett Packard Enterprise, 2021;
Graduation in Modern Language Course - English – UNASP, 2009;
Fluent English and Spanish, UNASP, 2009;
Office – advanced; MS Project – user level;
 Lean Six Sigma | Yellow Belt – In Company, HPE/Hewlett Packard Enterprise, 2016;
 Risk Management – BSI Group, 2016;
 ISO 9001:2015 – BSI Group, 2016.

Professional Experience:

July/2014 – April/2024 - HPE | Hewlett-Packard Enterprise Company

Account Operations Manager III - Specialist

• LAC Account Operations Manager for Telefonica Account (MCA & MEX) focused in process improvement
besides ensuring execution quality cross area;
• Single point of contact for end-to-end operations management for multiple complex accounts (Service
Providers, System Integrators & OEM in Brazil;
• Ensures all operational activities for assigned accounts are performed within specifications and according to
agreements; develops customized processes and solutions to meet particular client needs. Accountable for the
customer/partner overall operational experience from onboarding to steady-state operations.
• Reviews client agreements and process evaluation results to perform analysis and develop forecasts, identify
issues and opportunities for organic revenue growth, resolve client claims or inquiries and build action plans for
providing more efficient and effective account support.
• Communicates data and issue analysis to internal and external stakeholders; provides tangible feedback and
proposes changes to operational processes, policy and tools to improve performance and increase customer
satisfaction.
• Provides guidance and mentoring to less-experienced staff members.
• Engages with partners/customers to obtain input on creating new capabilities or executing planned
transformation activities. Assists in driving management of change within customer/partner environment &
aligning processes.
• Participation, along with management, in the Annual Business Plan, regarding project management and cost
reduction initiatives, aligning those with the organization priorities;
• PMO and Cost Saving governance deployment, working relationship with the PMs for new project assessment
and tracking of the ongoing ones;
• Monitoring global and regional projects along with the PMs or focal points, in order to provide local visibility and
to prevent eventual impacts;
• WW forum participation, making sure of strategic alignment, intervention and/or engagement.
Highlights:
 Leadership on the company split project, representing Latin America, from Supply Chain perspective, conducting
SMEs since testing phase up to warranty period – control and post Day 1, interacting in a global level with groups
of distinct areas, sharing results and aligning expectations.
 Leadership of legal entity merge project, along with the areas of Fiscal, Human Resources, Controllership, IT,
Sales and Supply Chain – Engineering, Logistics, Customs e Procurement, from business requirements and design,
up to its conclusion.

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Hellen Oliveira | (19) 98330.4270 | www.linkedin.com/in/hellen-oliveira-1367a290/
  Responsible for the development of a management method on NPI programs/introduction of new Server and
Storage options and software;
 Co-leadership in an improvement project – Kaizen/Lean Manufacturing, reducing the cycle time in production
floor, which was a prize winner, recognized by USA headquarter.
 Project Star Wars – Hub Move – Change of warehouse location/Hub Strategy/HP warehouse, in this project, my
role was UAT Test Lead/User Acceptance Testing, in which I learned how the phases and validation steps worked,
requirement definition, design, testing, warranty, etc., besides acting prior to tests in the discussions regarding
Scope, external visits, and requirement gathering; I also facilitated many phases to the team, mediating contacts
and adding information. I was recognized by Logistics Manager for this participation.
 SMO Split – role of Test Lead, system functionalities acceptance in manufacturing and logistics for Latin America,
coordinating teams of different countries, such as: Argentina, Brazil, Chile, Colombia, Peru and Mexico. My
participation was from cutover phase, management of change and ramp up, attending WW interlocks with
multiple areas.
 Tax Mitigation Plan|Legal Merger – fusion of 2 legal entities of the same company, allowing strategic tax flow,
recovering at least US$ 50Mi, preventing a potential write off. I led the processes, since the SME/Subject Matter
Experts, to understanding impacts, requirement construction, test assessment, management of change and
warranty period, providing visibility to the entire organization, acting as Focal point then.

December/2009 – July/2014 – IKA Brasil | Equipamentos Laboratoriais

Supply Chain Analyst Pleno
• Customer Service:
 Coordination of Sales Campaigns and Marketing for Latin America;
 Research for product compatibility in the competition in terms of pricing, in both National and International
market;
 Preparation of Training programs and Training material for Sales Representatives;
 Translation of Marketing material from English to Spanish and Portuguese – catalogs and audios for videos;
 Organization of exhibition stands for fairs such as FCE Pharma/International Exhibition of Technology for
Pharmaceutical Industry, preparation of trainings and events, dissemination of campaigns and promotions.
Finance:
 Acting for the period of 3 months – payments: employee payroll and supplier payment, responsible for cash
flow, maintenance of reports and controls such as P&L/Profit and Loss Statement.
• Supply Chain:
 Maintenance of safe stock orders programming with backlog analysis and forecast;
 Importation via back-to-back model, through Trading Companies backlog fulfillment;
 Results/Revenue projections by Sales report analysis;
 Production programming – material X capacity;
 Responsible for daily performance reports and feedback to Commercial area, regarding lead time;
 Intermediation between Suppliers and Buyers – End user and Distributor;
 Purchase Order processing, order acknowledgment, documentation for direct importation – invoice e packing
list;
 Business Intelligence SW Management;

Highlights:
The role I played at IKA in the beginning was divided in two:
 Executive Trilingual Secretary/Customer Service and Sales Assistant. Afterwards, I was invited to work in Supply
Chain.
 As Sales Assistant, I automatized the way of quoting, with automatic Pro-forma Invoice creation and the metrics
where the Sales goals were monitored and measured, considering the distribution network in Latin America.
 In the day by day activities, I acquired a high technical knowledge of the equipment functionalities, being able to
recommend the appropriate equipment according to the customer application, besides clearing usage doubts
after-sales.
 Project of location search for Installing a Plant in Brazil, presenting options to the company Directors, as well as
quoting material and equipment, service installation, hiring architects and making contact with the region City
Hall, in order to be granted with the required operating license.
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Hellen Oliveira | (19) 98330.4270 | www.linkedin.com/in/hellen-oliveira-1367a290/