Aman Agrawal

New Jersey, USA | +1 (415)-430-8690 | amanagrawalba96@gmail.com

Professional Summary:
Seasoned and Results-Oriented Business Analyst with Over 7 years of success, driving significant change
through strategic analysis, process optimization, and skilled project leadership across diverse industries.
Proven expertise in delivering impactful outcomes throughout the SDLC/PDLC utilizing Agile, Scrum, and
Waterfall methodologies. Recognized for fostering seamless collaboration and translating complex
business requirements into actionable solutions. Consistently exceeded expectations with on-time, on-
budget delivery, demonstrably streamlining operations and improving efficiency. Passionate about
innovation and adding real value to every project undertaken.

 Project Management: Delivered successful projects across SDLC/PDLC phases using

Agile, Scrum, Waterfall methodologies. (Diploma, Scrum Master I)
 Strategic Leadership: Mastered strategic road mapping, fostering cross-functional collaboration to
overcome challenges and ensure seamless project execution.
 Business Analysis: Eliciting, analyzing, and translating complex business requirements into
actionable solutions. 5+ years in process re-design and modeling for efficiency gain.
 Risk & Change Management: Proven expertise in risk and change management, ensuring smooth
project transitions and stakeholder buy-in.
 Software Development: 7+ years in SDLC/PDLC using RUP, Agile, Scrum, Kanban for
internal, external, and packaged applications.
 Quality Assurance: 5+ years in Unit Testing, System-Wide Testing, UAT, GUI Testing, Functional
Testing, Performance Testing, and Integration/Interface Testing.
 Leadership: Fostering cross-functional collaboration, leading Agile adoption, scrum master
certification, driving strategic roadmaps, and exceeding stakeholder expectations.
 Delivery Excellence: Skilled in user story creation, backlog management, and sprint
planning, consistently exceeding stakeholder expectations with timely progress and deliverables.
 Process Optimization: Conducted gap analyses, re-engineered workflows, and streamlined
processes to improve efficiency and eliminate redundancies.
 Change Management: Gap analysis, impact analysis, JAD sessions, SWOT analysis, project
planning, scheduling, coordination, and budgeting.
 Data-Driven Decisions: Leverage data analysis to inform strategic decisions and process
improvement. (Finance Masters) Experience across multiple industries
(Financial, Investment, Energy, etc.)
 Gap Analysis & Alignment: Skilled in conducting thorough gap analysis to identify and address
operational inefficiencies, ensuring project alignment with business needs.

Experience

Client: United Parcel Service (UPS) | Parsippany, NJ

Senior Business Analyst/Scrum Master February 2023 – Present
Overview: As the Senior Business Analyst and Scrum Master for UPS's Order Management team, I
orchestrated Agile methodologies to optimize project delivery, fostered collaboration across
multifunctional teams, and ensured the successful execution of critical projects. My role encompassed a
wide array of responsibilities, demonstrating proficiency in business analysis, Scrum mastery, and
strategic project management.
  Led 3 cross-functional teams through Agile development, ensuring project alignment and successful
delivery.
 Spearheaded business analysis, managing requirements, prioritizing tasks, and collaborating with
product owners for strategic alignment.
 Refined user stories for clarity and ensured alignment with organizational vision.
 Developed comprehensive functional specifications and use cases to support project needs.
 Managed offshore team, fostering collaboration and transparency for seamless communication.
 Oversaw development and deployment, ensuring deliverables met acceptance criteria and business
sign-off.
 Managed UAT across systems and teams, guaranteeing solution reliability and functionality.
 Delivered successful projects like "Pickup Enhancements" and "Driver Follow-up Redesign,"
improving efficiency and customer experience.
 Leveraged MS Azure DevOps/TFS for streamlined project management, communication, and
tracking.
 Experience using SQL for reporting and dashboard creation to communicate insights effectively.
 Promoted continuous improvement, facilitating business prioritization, team adaptability, and
strategic alignment.
 Coordinated with stakeholders, SMEs, and vendors to ensure project success.
 Provided oversight from sprint planning to deployment, guaranteeing quality and alignment.
 Delivered on time and within budget, upholding standards and demonstrating strong customer
satisfaction.

Client: Bristol Myers Squibb (BMS) | Princeton, NJ

Senior Business Analyst April 2022 – February 2023
Overview: Led initiatives at Bristol Myers Squibb (April 2022 - Feb 2023) including M&A integrations,
vendor transitions, infrastructure consolidation, BPR, BPO, O/S/Office refreshes, research projects, and
more.
 Ensured successful implementations by analysing, compiling, and solidifying business requirements
for enhanced processes and services.
 Facilitated requirement elicitation, evaluation, and measurement for new/enhanced software and
associated initiatives.
 Developed detailed functional specifications, use cases, and process flow diagrams.
 Reengineered key business processes for increased efficiency and alignment, conducting thorough
gap analysis.
 Facilitated process improvement projects, documenting processes and maintaining cross-functional
documentation.
 Implemented task tracking, user story management, reporting dashboards, release
planning/execution/retrospectives, and stand-up meetings.
 Conducted UAT with cross-functional teams to ensure system alignment with business vision.
 Implemented Kanban, oversaw JIRA administration, and developed PPM metrics for process
monitoring and benefit realization.
 Partnered with HR to build/implement a global, consistent onboarding process for new
employees/contractors, ensuring effectiveness through rigorous processes and monitoring.
 Developed and implemented project management approaches (Kanban boards, templates,
roadmaps), organizational structure, and PMO process development.
 Coordinated with stakeholders, SMEs, and internal/external vendors for successful project
completion.
  Prepared monthly/weekly project management reports and performance reports, including
scorecards, for management.
 Strong track record of customer satisfaction, handling competing demands, and meeting deadlines
under pressure while upholding company standards.

Client: Southern California Gas (SoCalGas) - Sempra) | Los Angeles, California

Senior Business Analyst March 2021 – February 2022
Overview: Led business analysis for SoCalGas's high-visibility RDMS program (March 2021 - Feb 2022).
 Documented and analysed business processes and customer requirements, translating them into
actionable system requirements.
 Re-engineered existing processes for increased efficiency through detailed functional decomposition
analysis.
 Developed application prototype as proof-of-concept for stakeholders and development team.
 Defined delegated business rules based on data analytics and assisted with data dictionary
development for reporting.
 Conducted Business Process Reviews, created Business Cases, Requirement Elicitation Sessions,
Functional Requirements Documents, and supervised UAT for 4 applications.
 Facilitated collaboration between SoCalGas, Sempra Management, and SDG&E.
 Eliminated process redundancies through cross-functional analysis and refined requirements.
 Documented Business Requirement Management Plan, defining procedures and guidelines.
 Gathered requirements through interviews, surveys, and brainstorming sessions with SMEs and
stakeholders.
 Managed daily testing progress, escalated issues, and facilitated communication between
development and management.
 Coordinated testing with offshore teams, analysed test results, and managed defect management.
 Performed UAT requirements analysis and coordinated UAT with the QC team.

UnVentures INC. | San Francisco, California

Business Analyst/ Business Development Associate June 2020 – January 2021
 Led investment analysis and secured 7 investments in Economies 3.0 startups from 20+ evaluated
opportunities (Personal Finance, SMB Automation, Future of Work, Data/Compliance).
 Performed gap analysis, BRDs, and use cases to optimize solutions and ensure alignment with design
proposals.
 Guided founders/entrepreneurs in adopting Scrum best practices and assisted product owner in
backlog prioritization and release planning.
 Documented and presented user stories/cases to technical teams, fostering collaboration and
efficient development.
 Acted as liaison between SMEs/stakeholders, coordinating documentation, communication, and
information sessions to analyse business processes.
 Managed a team of 3 interns across 3 continents, promoting international collaboration and
effective workflow.
 Prepared weekly status reports for stakeholders and investors and led weekly newsletter
development and outreach initiatives.

Client: Charles Schwab | San Francisco, California

Business Analyst October 2019 – March 2020
  Analysed business processes, translated requirements to system specifications, and managed
project risks for Charles Schwab Asset Management Services Technology.
 Re-engineered existing processes for increased efficiency, identifying and eliminating redundancies
to streamline operations.
 Designed UML diagrams and user interface mock-ups, collaborating with developers and QA teams
for optimal system design and functionality.
 Utilized SQL analysis to uncover key business trends and insights, informing strategic decision-
making.
 Led process improvement sub-projects within Capital Markets, ensuring timely and accurate results
for all project deliverables.
 Automated test scripts and facilitated User Acceptance Testing (UAT) to guarantee system quality
and alignment with user expectations.

Tata Consultancy Services| Indore, India

Business Analyst July 2015 - July 2017
 Gathered and documented business requirements, developing comprehensive specifications and
functional diagrams for various projects.
 Created technical documentation, facilitated conflict resolution between stakeholders, and provided
support to project management teams.
 Automated test scripts for functional, performance, and regression testing, presenting metrics and
facilitating UAT for successful project completion.
 Troubleshooted user issues, implemented Salesforce projects (Sales Cloud, Community Cloud,
Pardot) to enhance functionality, and redesigned customer portal for improved communication and
information management.
 Understanding of database design principles and normalization techniques for efficient data storage
and retrieval.
 Utilized Rational Unified Process (RUP) best practices to configure and develop processes, standards,
and procedures for project efficiency and consistency.

Other Experiences
Business Development Intern - Starnovation Pvt. Ltd (Aluminium Scrap Trader) April 2015 - July 2015
Accounts Analyst - D K Saklecha & Co. (Indore, India) October 2014 - March 2015

Professional Development:
Professional Scrum Master I certification (University of California, Berkeley) 2020
Business Analysis Certificate (University of California, Berkeley) 2020
Project Management Professional Diploma (University of California, Berkeley) 2020
Global Business Management International Diploma (University of California, Berkeley) 2019

Education:
Master of Science in Business Finance (MSc) (Queen Mary University of London, 2018)
 Specialization: Capital Markets, International Finance, Derivatives, Valuation, and Private Equity
 Master's Thesis: "Impact of Financial Development on Economic Growth" - Employed quantitative
techniques and financial datasets to analyze the relationship between financial integration and
economic development across diverse cultures.

Bachelor of Business Administration (BBA) (Prestige Institute of Management & Research, 2017)
 Specialization: Marketing and Finance

Professional Skills:
 Leadership: IT Leadership, Portfolio Management, Business Value Delivery, Technology Program
Leadership, Collaborative Leadership, Servant Leadership
 Communication: Executive-level Communication, Collaborative Problem Solving, Negotiation
 Analysis: Business Analysis, Data Analysis, Market Research, Financial Modeling, Financial
Analysis, Valuation and Private Equity
 Technology: MS Project, MS Visio, MS Office Suite (Excel, Word, PowerPoint, Outlook, etc.), MS
Teams, MS SharePoint, MIS, BI Reporting
Tools, CRMs, Bloomberg, JIRA, Confluence, Salesforce, User Acceptance
Testing, SmartSheets, DocuShare, HP ALM/Quality Center, Rational Suite
 Financial Services: Budgeting, Investments, Capital Market, Money Market, Private Equity