Professional Documents
Culture Documents
F Agreement
F Agreement
F Agreement
Declaration Form
Employee Details -
Employee Name -
SAP ID -
Supervisor Name -
Employee Signature -
Acknowledgement -
Behaviors that may lead to termination under the Zero Tolerance Protocol (ZTP) -
Abusive language and behaviour - use of offensive language, profanity or verbal
abuse, or any form of disrespectful behaviour towards customer/ merchants/
Delivery Partners etc. on chat/ call/ticket etc.
Harassment and discrimination - an employee / advisor engaging in any form of
prejudiced behaviour or actions that contribute to a negative and unwelcome
atmosphere for customers/ merchants/delivery partners on call/ chat/ ticket etc.
that create discomfort or hostility based on race, gender, religion, or other protected
characteristics.
Fraudulent activities - an employee / advisor engaging in any kind of fraudulent
activities, malpractices including attempting to deceive, manipulate, or exploit the
system for self-benefit, work avoidance by doing misconstrued practices.
Violation of Policies - an employee / advisor who consistently violates the process
defined policies (LOB specific ZT criteria), terms of service, or code of conduct etc.
Threats and Intimidation - an employee/ advisor who threatens or intimidates a
customer / merchant/delivery partner or other employees, creating an unsafe
working environment.
Inappropriate conduct - disruptive or inappropriate behaviour with customer/
merchant/ delivery partner, other employee such as public disturbances, indecent
exposure, or any conduct that disrupts the professional atmosphere.
False claims or accusations - An employee or advisor engaged in making baseless
claims, false accusations, or participating in misconduct with the deliberate intention
to harm the company's reputation, compromise customer experience, or result in
significant financial repercussions.
Security Protocols - an employee/ advisor refusing to comply with measures aimed
at protecting sensitive company/ customer information and data. Misuse of IDs /
accesses / using the platform or system / privacy breach etc.
Any waiver given beyond guidelines. Waiver which is given/taken for any personal
order.
Out calling to the customer/ merchant/ DP made from personal number / Data
manipulation, Invalid Call Disconnection, Call Guidelines NOT Followed,
Responsibility -
Commitment -
Reporting -
Signature -
I have read and understood the ZTP Declaration Form, and I willingly commit to adhering to
the principles outlined within.