EAT Partner Falls Off

● Be courteous and confident

● Remain calm and collected

● Allow the opportunity for explanation from partner

● Schedule in-person meeting at the restaurant

● Focus on what can be done to continue to partnership

● Ask:

○ “How can AEC help your restaurant continue using sustainable resources?”

○ “How can we work together to continue the partnership?”

○ “What kind of support can we put in place to help your restaurant succeed?”

Crisis Planning and Response Team

AEC Mobile Spokesperson
● Direct all operations of AEC Mobile in the management of the restaurant falling off

● Gather information from all aspects of the situation for use in making appropriate

decisions about the management of the scenario

● Assess the situation

● Stay in contact with AEC Board Members working with the situation

Framework
1. Alert stakeholders - Contact AEC board members
2. Assess the situation - What is happening? Why? What are possible solutions?

3. Send out a representative to meet with a restaurant manager - Set up a meeting to

discuss the situation and find a possible solution.

 4. Monitor the situation - Keep tabs on the restaurant and any signs of struggle.

5. Discuss results - After the partnership is resolved or canceled, review the

communication process, make any changes necessary.

Common Questions
● Have you taken all the necessary steps to handle the situation? What step are you

on?

● Are AEC board members aware of the situation?

● Is more information needed before addressing the restaurant or board members?

● What questions will they ask?