A b e n a T e n k o r a m a Osei

I am a highly hardworking and motivated individual seeking for an

opportunity to deliver world class service. I’m a dedicated and
enthusiastic professional with a passion for delivering quality customer
service. . I have one (1) year of experience in and I’m excited to bring my
expertise to your organization.

Experience
Contact
Phone
+233 54 754 4767
2022-2023
Ghana Civil Aviation Authority |Kotota International Airport
Email National Service Personnel
Oseiabena08@gmail.com
Built constructive relationships with staff and customers for
positive, productive workplace environments. Handled customer
Address
GS-0053-0965, Gbawe, Accra, Ghana. inquiries and suggestions courteously and professionally. Planned and
prioritized successfully to achieve busy workloads under pressure.
Completed administration tasks to maintain accurate records and
Education documentation. Handled the scheduling of training courses for students
from different parts of Africa. Liaised with other units in the
department to ensure a smooth and successful training period.
2018-2022
Organized the opening and closing for the students.
Bachelor of Business Administration
University of Professional Studies

2015-2018
Home Economics
2020
ST. Louis Senior High School
Mark's Dental Clinic | Valco Trust House
Customer service representative

Skills As a customer service representative, my duties included assisting

customers with their inquiries, providing product information,
resolving complaints, and ensuring customer satisfaction. I also
Excellent verbal
communication skills handled appointment booking, and maintained accurate customer
Keen attention to detail records. It's all about helping people and making their experience a
Cultural awareness positive one. Served the patients with snacks and drinks when they
arrive for their appointment. This is to make their visit to the dentist
Multitasking
enjoyable.
Adaptability

Confidently handle
customer service
Problem solving skills

Language Certifications
 Quality Assurance Certificate
English  Entrepreneurship and Leadership Certificate