A: good morning, I have a reservation under the name of Huong.

B: Good morning. May I have your ID please?

A: Here you go.
B: Thank you. Yes, we have reservation under the name of Huong, single room for two nights. Is
that right?
A: yes, that’s right.
B: could you just sign here, please?
A: yes, of course.
B: thank you. Here your key. Your room is 402. It’s on fourth floor. Just go left and you will find
the lift.
A: is the breakfast included?
B: yes, you will be served from 7 until 10 am. Just tell your room number to restaurant front
desk.
A: OK. Can someone help me with luggage?
B: yes, of course. I’ll call a porter.
A: and what time do I need check out?
B: you should check out before 5pm.
A: by the way, is there a swimming pool I can use?
B: yes, there is. It’s on top floor next to the gym.
A: ok, thank you for your information.
B: no problem. Please help me know if you need anything.