SCRIPT WRITING

PIA GILDA S FABRES // FSM 2-D

R – RESERVATIONIST
C – CALLER/ CUSTOMER

PHONE CALL RESERVATION

R: Good Morning Ma’am/Sir Ely’s Restaurant Pia speaking, how may I help you?
C: I will reserve table for lunch.
R: Okay Ma’am, may I have your name?
C: I’m Mrs. Janeth Santos
R: Ma’am Santos, may I have your contact number?
C: Sure, 09123456789
R: How many tables for guests?
C: A table for 3
R: What time is lunch Ma’am?
C: Exactly 12pm
R: Ma’am, do you have any Special request?
C: None, just make our lunch special
R: Okay Ma’am I will repeat your reservation again, a lunch for 3 tables at 12 pm your
contact number is 09123456789
C: Yes, alright
R: We are glad you and your family will eat here, thank you for your reservation!

TABLE NAPKIN IN 3 MINUTES (10 FOLDS)

1. Candle
2. Bird of Paradise
3. Bishops Hat
4. Crown
5. Pyramid
6. Standing Fan
7. Rose
8. Cone
9. Diamond
10. Buffet Pouch

TABLE SETTING
RUSSIAN STYLE
AMERICAN STYLE
FRENCH STYLE

WELCOMING THE GUEST

W – WAITRESS
G – GUEST
W: Good morning Ma’am/ Sir, Welcome to ELY’S RESTAURANT. Do you have any
reservation?
G: Yes
W: May I suggest a table for you Ma’am/Sir?
G: Yes, please!
W: Table for how many Ma’am/Sir?
G: For two.
W: Smoking or Non-Smoking
G: Non-Smoking.
W: This way please, Ma’am/Sir. Will this place be alright with you?
G: Yes
SEATING THE GUEST
W: Please have a seat, Ma’am/Sir.

UNFOLDING THE NAPKIN

W: Excuse me Ma’am/Sir, may I unfold the napkin for you?
G: Uhm, okay!

PRESENTING THE MENU

W: Here is your menu Ma’am/Sir.
G: Thank you!
W: Today we have a special set menu. May I recommend our Chef’s Specialty?
G: Sure!
W: We also have a delicious buffet for you today. This is our special menu.
G: Okay, thank you!
W: I’ll come back in a few minutes to take your order.

SERVING WATER AND BREAD

W: Would you like to have a glass of water Ma’am/Sir?
G: Yes, please.
W: Excuse me Ma’am/ Sir. Do you want some slice of bread?
G: Yes, sure. May I take 2 slices for us.
W: Okay Ma’am.

ORDER TAKING
W: Are you both ready to order now?
G: Yes, we are. Can we have a Canapé, Sunday salad, chicken corned soup, butter steak with
vegetables, and cheesecake, please?
W: I will repeat your order Ma’am/Sir, a Canapé, Sunday salad, chicken corned soup, butter
steak with vegetables, and cheesecake.
G: Yes, alright.

SUGGESTIVE SELLING
W: Your dinner will be perfect with a bottle of wine, Ma’am/Sir, we have a beautiful
Californian Cabernet Sauvignon with an alcohol level about 5.5% and it has 650 ml per
bottle. Would you like to try a bottle, Madam/Sir?”
G: Yes, Thank you!
W: Thank you Ma’am/Sir, I just get the appetizer first.
G: Okay.

PROVIDING FOOD AND BEVERAGES

W: Here’s your appetizer (Canapé) Ma’am/Sir. Your order will be served, 20-30 minutes.
G: Thank you!
W: Ma’am/Sir are you done to your appetizer? (Bust Out)
--AFTER 25 mins.
W: Excuse me Ma’am/Sir, here is your Sunday salad, enjoy eating Ma’am/Sir.
G: Okay, thank you!
W: Ma’am/Sir, if you have any request or concern, just call me.
G: Okay.
W: Ma’am/Sir are you done to your Sunday salad?
G: Yes.
W: Okay (Bust out)
W: Good day Ma’am/Sir, here is your chicken corned soup.
--AFTER
W: Ma’am/Sir are you done to your Chicken corned soup?
G: Yes.
W: Yes (Bust out)

SERVING MAIN COURSE

W: I’m serving your main course, Ma’am/Sir, the Butter Steak with vegetables, I hope you
enjoy your lunch.
G: Okay, thank you!
W: How's the steak, Ma’am/Sir?
G: It is juicy and yummy.
--AFTER
W: May I clean your filthy plates?
G: That's great! Sure.
W: Ma’am/Sir, thank you.

WINE SERVING
W: Sir, good evening. Pia here, your wine sommelier for today’s lunch.
Here is your wine, Californian Cabernet Sauvignon, from Switzerland, in the year of 1998. It
contains a 5.5 percent alcohol level and a volume/bottle of 650 ml.
W: Would you like me to open your bottle of wine?
G: Sure
(Use the cork screw to open the wine and carefully pull the cork screw)
W: Okay, do you want to drink the wine right now, sir?
(For your evaluation, pour a tiny amount of wine)
W: Ma’am/Sir, here's the wine.
--AFTER
W: Sir, may I pour you a glass of wine?
G: Yes.
W: How’s the wine, Ma’am/Sir?
G: Everything is good.
W: I hope you will enjoy the wine, thank you for your time. If you need any assistance,
kindly call me.

SERVING DESSERT
(Clean the area with a table napkin before serving dessert.)
W: Here's one of our best-selling, the cheesecake. Enjoy our dessert. If you have any
concerns, Ma’am/Sir, please do not hesitate to call me.
G: Okay, thank you.
--AFTER
W: Ma’am/Sir, did you like your meal?
G: Thank you (BUST OUT)
W: Ma’am/Sir, would you want some coffee?
G: No, thanks.
W: Have you finished your bread Ma’am/Sir
G: Yes.
W: How about the wine, Ma'am/Sir?
G: I'm also done.
W: All right, Ma’am/Sir.
(Remove all utensils except the water goblet.)

BILL
(Guest asks for the bill to be brought)
W: Sir, this is the bill. Would you want to pay with cash or a credit card?
G: Cash please
W: Okay Ma’am/Sir, I received 5,000 pesos and please wait for your change and receipt.
W: Excuse me, Ma’am/Sir, here's your change and receipt.
G: Okay, Thank you.

BIDING FAREWELL
W: Ma’am/Sir, thank you for coming. I hope you enjoy eating here in our restaurant. We
gladly forward your next visit.
G: Thank you, I enjoy it.