SECTION 2.

1 DECISION SUPPORT SYSTEMS

STUDENT NAME:
GROUP:

1. Match the step in the decision-making process on the left with the correct
definition on the right.

Problem a) Evaluate solutions in terms of feasibility,

identification suitability, and acceptability
(__________)
Data collection b) Define the problem as clearly and precisely as
(__________) possible
Solution generation c) Detail every solution possible, including ideas
(__________) that seem farfetched
Solution test d) Gather problem-related data, including who,
(__________) what, where, when why and how. Be sure to
gather facts, not rumors or opinions about
the problem

2. The structure of a typical organization is similar to a __________, and the

different levels require different types of information to assist in decision
making, problem solving, and opportunity capturing.

a) Square
b) Octagon
c) Rectangle
d) Pyramid

3. At which level do employees develop, control, and maintain core business

activities required to run the day-to day operations?

a) Strategic level
b) Operational level
c) Managerial level

4. Decisions in organizations range from routine choices, such as how many items
to order or how many people to hire to unexpected ones such as what to do If
a key employee suddenly quits or needed materials do not arrive.

a) True
b) False

5. Select the three primary decision-making challenges facing managers today.

 a) Managers need to make decisions based on instinct and intuition
because they do not have access to large amounts of information.
b) Manager must make decisions quickly
c) Managers need to analyze large amounts of information
d) Managers have infinite time to make decisions
e) Managers must apply sophisticated analysis techniques, such as Porter´s
strategies or forecasting, to make strategic decisions

6. List the steps in the decision-making process

Solution test 1.
Solution implementation 2.
Data collection 3.
Solution selection 4.
Problem identification 5.
Solution generation 6.

7. What type of decisions affect how the firm is run from day to day, they are the
domain of operations managers, who are the closest to the customer?

a) Operational decisions
b) Managerial decisions
c) Strategic decisions

8. At the __________ level do employees develop, control, and maintain core

business activities required to run the day-to-day operations.

a) Managerial
b) Operational
c) Decision
d) Strategic

9. __________ decisions affect how the firm is run from day to day; they are the
domain of operations managers, who are the closest to the customer.

a) Strategic
b) Operational
c) Managerial
d) Information

10. Operational decisions are considered __________ decisions, which arise in

situations where established processes offer potential solutions.
 a) Structured
b) Unstructured
c) Frequency
d) Modeled

11. Select the three structured decisions that are almost repetitive in nature and affect
short-term business strategies

a) Creating employee staffing schedules

b) Entering a new market strategy
c) Releasing a new product in a new country
d) Reordering inventory
e) Creating weekly production schedules