GREETINGS AND INTRODUCTION

Pick Up the Tourist at the Airport

Driver Welcome to Bali.

Tourist Thank you
Driver I am Adi, what is your name?
Tourist Hi Adi, my name is John
Driver Nice to meet you
Tourist Nice to meet you too
Driver How’s your flight Sir/John?
Tourist The flight is nice and safe.
Driver Is there any bag left?
Tourist Yes, there is one there
Driver Ok, I’ll take the bag then put it in the car

While in the car

Driver Where are you from

Tourist I am from Canada
Driver Is it the first time you come to Bali?
Tourist Yes this is my first trip to Bali
Driver So, how long will you stay here for?
Tourist I will stay here for 2 weeks
Driver Do you have plan of where to go while you are in
Bali?
Tourist No actually, I have no idea where to go
Driver Well, here is my card. You can call me if you need a
tour program
Tourist Ok, thank you

Drop off the tourist to the Airport

Driver How was your holiday Sir? Was it exciting?

Tourist I have been to many places, like Ubud, Seminyak,
Tanah Lot
Driver Wow you’ve been to many nice places. Which one
do you like the most, Sir?
Tourist I like Ubud the most
Driver Yeah, everyone says that too. Why do you like it
Sir?
Tourist I don’t know, for me Ubud has special vibes with
its culture. The fusion between that traditional
culture and touristic area is so well blended.
Driver Have you visited the Ubud palace?
Tourist Oww yes that is the most interesting one. . I love
 the one with traditional gamelan and dance
Driver Yep, that’s so great performance, wasn’t it?
Tourist Yes, it was really great

1. AT THE HOTEL

Saat tamu baru tiba

B : Good Morning Madam/Sir. Welcome to Cultura Hotel. Mind your step please, madam/sir.
G : Thanks
B : Do you have any luggage ?
G : Yes, Thanks
B : Where is your luggage madam/sir ?
G : In the back please!
B : Wait a moment please, while I collect your luggage
G : Ok, thanks
B : Is this all of your luggage madam/sir ?
G : Yes. That’s right
B : Well, you have 3 pieces of luggage, there are 2 suitcases and 1 briefcase. Is that correct ?
G : Yes
B : Well. Would you like to come to our reception to complete your registration, while I collect your
luggage to lobby.
G : Good thanks

Setelah selesai regitrasi, bellboy mengantarkan tamu ke kamarnya.

B : Well, are you ready to go to your room now madam/sir ?

G : Yes, I am ready
B : well, your room number is 201 on the second floor, this way follow me please
G : Yes, thanks

Dalam perjalanan, menjelaskan fasilitas hotel

B : Is this the first time come to Bali sir ?

G : Yes, this is my first time
B : Well, where are you from sir ?
G : I am from Australia
B : My I know your name sir ?
G : My name is beck, Robert beck
B : How about your filght mr. beck
G : Fine
B : I am happy to hear that… well sir, for your information in our hotel we have several restaurant,
swimming pool, spa, and firness centre
B : That’s good
B : in our hotel we have 3 restaurants. The first one is Saraswati Restaurant. It’s open from 07.00 in the
morning until 18.00 pm. That’s restaurant selves special for meal/foods that made from seafood. The
second one is Widya Boga Restaurant. This restaurant is special for Balinies Food. Over there you can try
the amazing taste of the local food. This restaurant open starting from 10.00 am until 20.00 pm. And the
third one is Sang Hei Restaurant. In this restaurant you may try any kinds of Chinese food. It is open
starting from 08.00 am until 22.00 pm.
G : Where is the location of location of Widya Boga Restaurant ?
B : The Widya Boga Restaurant in over there near the swimming pool
G : Oh I see
B : Well sir, in our hotel we have Balinese Spa Massage also. You can do relexing your body and your
mind to complete your holiday in bali.
G : Good thanks. Excellence service

Saat tiba di kamar, menjelaskan fasilitas kamar

B : This is your room. May I borrow your key please ?

G : yes, this my key.
B : Well Mr. Beck. Would you like to me explain the room facilities ?
G : Yes, of course
B : The Light switch is here, and the remote control for the air conditioning (AC) is here..
G : How do you turn the AC down ? I am cold
B : This Is the switch to turn it on. And this is the temperature control. Turn it down to make the room
colder, and turn it up to make it warmer
G : Sorry. Which way do you turn it ?
B : Turn it this way to turn the air conditioning up and this way turn it down
G : Good, that’s fine thanks
B : The Balcony is over there. You have a balcony with a nice view oh the pool, mountain,sea etc. this is
mini bar. In the mini bar there are several drinks. Its’s 2 bottles of mineral water, and 2 bars of
chocolate. If you want to consume one of them, don’t forget to write in the bill.
B : This is the IDD telephone call. If you want to make a call to your family in your country, you can do
direct fron the room, with dial number IDD acces code + country code + area code, and the last one is
your telephone number.
G : Thank You, sir
B : This is televition with local, national and international channel
G ; That’s good
B : And in the bathroom we have completed with special bathtub with hot and cold running water. The
blue tap for cold water, and red tap for hot water. In the bathroom also we prepare, 3 kinds of towels. 2
pieces of body towels, 2 hand towels, and 2 face towels. And here is the amenities like shampoo, soap,
toothbrush, shower cap, etc.
G : Thanks
B ; Do you have any questions ?
G : No, that is enough.
B : Well Mr. Beck, that is all about room fasilities, if you need more information, just call to our
reception to dial number 2.
G : Thanks, sure
B : Thanks for choosing or hotel, I hope you comfortable during stay in our hotel, have a nice day.