DIPU PRASAD

Experienced Cleaning Supervisor | Quality Control | Client Relations

E +919955968569  dipuk9915@gmail.com
q LinkedIn/Portfolio  India.Bihar

SUMMARY ACHIEVEMENTS
With over a decade of experience in the cleaning industry, I have honed my skills
in delivering top-notch service quality, driving team efficiency, and ensuring  Improved Client Satisfaction

customer satisfaction. My biggest career achievement includes significantly Led an initiative for BICS standard compliance
improving client contentment through rigorous adherence to BICS standards. that surged client satisfaction by 30% at Serco
Group plc.

EXPERIENCE s Productivity and Cost Reduction

Created training programs and leveraged eco-
Facilities Maintenance Manager friendly supplies, improving team productivity
Hindustan Unilever limited .India by 40% and cutting costs by 15%.
03/2018 - 2022 Patna.Bihar
• Spearheaded a team of 25 cleaning operatives ensuring adherence to BICS u Pioneered a Cleaner Environment
standards across various sites resulting in a 30% improvement in client Introduced colour-coded cleaning system at
satisfaction scores. OCS Group UK, drastically reducing cross-
• Implemented a comprehensive training programme for new hires which contamination risks.
increased proficiency and productivity by 40% within the first quarter.
• Led a cost-reduction initiative by switching to eco-friendly cleaning supplies,
reducing annual expenditures by 15% while maintaining high service
b Excellence in Quality Control
Consistently ensured high standards of
standards.
cleanliness, achieving a 95% positive client
• Developed and enforced strict health and safety protocols during the COVID-
feedback rate during my tenure as a
19 pandemic, ensuring zero work-related infections among staff members.
supervisor.
• Negotiated contracts with suppliers achieving a 10% cost saving on cleaning
materials and equipment.
• Conducted regular inspections to ensure the quality of cleaning services SKILLS
provided, leading to the retention of key accounts and preventing contract
terminations. Customer Care BICS Standards
Senior Cleaning Coordinator
Cleaning Industry Colour Coding
Bank of Baroda.Bihar.Inaia
07/2017 - 02/2018 Narkatiya Ganj.Bihar
Team Leadership Training Development
• Designed and implemented a rotational cleaning system that increased
efficiency by 25% across various locations.
• Played a pivotal role in team recruitment and training, resulting in a 20% Quality Control
uptick in team performance metrics within a year.
• Managed inventory logistics for cleaning supplies, avoiding shortages and
excess stock, saving the company 5% in potential wastage costs. COURSES
• Ensured a high standard of work by conducting weekly quality control
checks, which decreased customer complaints by 18%. BICSc Cleaning Professionals Skills Suite
• Collaborated with other departments to seamlessly integrate cleaning Awarded by the British Institute of Cleaning Science,
schedules with business operations, enhancing overall productivity. this course enhanced my proficiency in industry
standards and practices.
Cleaning Supervisor
Health and Safety for Cleaning Supervisors
Hotel Geetanjali.India
Provided by Safety Services UK, this certification
11/2016 - 06/2017 Bettiha.Bihar focused on implementing and monitoring safety
• Managed a team of 15 cleaning operatives, improving service delivery and regulations within cleaning operations.
customer satisfaction by ensuring high-quality standards.
• Oversaw on-site training, leading to a reduction in staff turnover by 20% in
the first year.
• Initiated a colour-coded cleaning system to minimize cross-contamination,
which became a model for the company's other operational sites.
• Administered efficient scheduling to cover all client areas effectively,
resulting in a 95% positive feedback rate.

EDUCATION
Master of Science in Facilities Management
University of Greenwich
01/2010 - 01/2012 London, UK

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EDUCATION
Bachelor of Science in Environmental Science
University of Warwick
01/2006 - 01/2010 Coventry, UK

LANGUAGES
Hindi English
Native Graduation

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