Single Source

Technology Solutions
Run your entire organization with our complete portfolio of IT Services

Rajesh Yelde
VP Sales– India & Dubai
M - +91-9246276223
ryelde@paritysolutions.com

https://paritysolutions.com/
 Company Overview
Established Customers Employees Global Presence
2006 3800+ 150 USA, Canada, Mexico, India

Growth & Evolution

Industries Differentiators
➢ Hospitality ➢ 95.5% guest support rating
➢ Retail ➢ +230,000 guest rooms
➢ IT Support for SMBs ➢ +65 field engineers
➢ MDUs ➢ Inhouse support terms
➢ Healthcare Active Networks Active Networks
CA LP LLC

Hotspot Liveport
International Corporation

https://paritysolutions.com/
24x7 Support ; Technical Extended Support 365 Days; Tier 1-3 all levels round the clock; On-Site Support ; Completely Managed

Wired & Wireless Phone System In-Room Audio Sound Property Security Design Services Gateway Solution
Solution Solutions Entertainment System System • Node Distribution • AAA/Radius - On-
• Structured • IP Telephony • Display Solutions • AV Solutions • Video Matrix Site/Cloud
Cabling • Analogue Based • Casting any-to- • Multiplexed BGM Surveillance • Network Design • Firewall
• Network Solution any platform (Background • VMS - AI & AR • Reporting & UTM/IDS/IPS
Switches • End-to-End • OTT Integration music) • Access Control Analytics • Traffic
• Router & Firewall Management • Video Wall • PA & Paging System • Project Shaping/Content
• Wi-Fi - Controller Solutions Management Filter
based - On- • Documentation • Network
Site/Cloud Monitoring/Man
agement
• Location Based

Single Source Technology Solutions Services

https://paritysolutions.com/
 ➢ Proactive Monitoring
Server ➢ Implementation Support
Network

➢ Problem Change IT Desktop

Application
Management
Infrastructure
➢ Process Consulting Audits
Managed
Storage
Services
Security
&
Backup
Cloud
➢ Configuration Management Database
Services ➢ Asset & Patch Management

➢ Availability
https://paritysolutions.com/
 Services Delivery Model

In-House Support Remote Support (RIMS) On-Call Support

On-Site Engineers
Dedicated Team (L1, L2, L3)
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Support if needed
Support SLAs available
Off-Site Team
Shared or Dedicated Resources (L1, L2,
L3)
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Support if needed
Support SLAs available
Remote Management Tools
Field Support Team
Incident Based On-Call Support (L1, L2,
L3)
Customer Specific Training
Support Manager
Account Manager
End to End IT Management Services
Business Hours Support
24x7 Support if needed
Support SLAs available
Shared Resources

https://paritysolutions.com/
 Support Escalation Matrix

Level 3 Support Monitoring

Service desk Level 2 Support
Escalations,
Service desk Level 1 Support Pro-active
Escalated from L2,
Escalations, Performance
Knowledge Incident Management,
Escalated incidents Monitoring,
Repository, Daily Activities,
From L1 Problem Threshold
Maintenance Knowledge Repository
Change, Capacity Alerts,
Performance Maintenance Dashboard
Management Reporting

Monitoring
Knowledge 24x7
Acquisition Co-ordination Support

https://paritysolutions.com/
 Our Handout
Single Source Technology Solutions
Run your entire organization with our complete portfolio of IT Services

❖ Parity Technology Solutions provides an “all-in-one”

service approach with its end-to-end suite of IT solutions ➢ 15 Years of Innovation
➢ 3800+ Global Properties
❖ Centralize your organizations technology through a ➢ 230,000 Hotel Rooms
combination of any of Parity's available services including ➢ 23 International Locations
Wi-Fi, phone, TV, security systems, music, network design,
ISP circuits and cabling, as well as client support.

❖ Our converged IT services inherently cost less by reducing

operating costs, bundling features, and increasing
efficiencies.

❖ Unified property-wide technology optimizes and ➢ 40+ Technical Certifications

streamlines the guest experience, drive ratings establishes ➢ Ruckus Elite Partner
brand consistency and loyalty, as well as consistency in ➢ Cisco Select Certified Partner
business ➢ Cisco Meraki Partner
➢ Aruba Business Partner
❖ Parity replaces multiple vendors and segmented
technology with a single-solution single-point-of-contact,
single guest support provider.

https://paritysolutions.com/
 Alliances

https://paritysolutions.com/
 WHY CHOOSE PARITY TECHNOLOGY SOLUTIONS?

Established Hospitality Information Technology Provider since 2006

Wi-Fi & Wired Internet

24/7 Guest & Staff Support Partnered with over 3000+ customers worldwide

In-room Entertainment
Established partnership with industry leading technology solution providers
Phone System Solutions

Approved/Certifications with Major Hotel Groups

Property Security Systems

Music & Audio Systems

Reputable References & Customer Testimonials

Equipment & Installation

Provide Single-Source Technology Solutions, Reliable IT Connectivity & Client Support

https://paritysolutions.com/
 Parity India Organisation Structure

Kunak Patel
President and CEO

Divyesh Patel
Controller
Rajesh Yelde
VP - India and Dubai

Sales Team Technology Head HR and Admin Finance Manager India Support Team
Ravindra T Veenit Tomer Sonika Poojari Varsha T Abhishek Jagtap Ahmedabad
Janak Rankhambe North Field Support Team Support Team 24X 7
Harsha Ladkhani West Field Support Team
South Field Support Team
Solution team

https://paritysolutions.com/
Our commitment to remaining qualified and a leader in our field has made us a preferred global technology provider
for global customers and partners.

Select us as your company of choice, and we deliver the right experience, certifications, and commitment to deliver
technology solutions to you improving your bottom-line and ensuring customer satisfaction

https://paritysolutions.com/