Assessment 1 - Essay Topic B

Service Quality
by Avriningtyas WULANDARI

Submission date: 08-Apr-2020 01:57PM (UTC+1000)

Submission ID: 1292417988
File name: Assessment_1_-_Essay_-_Finished.docx (31.63K)
Word count: 1683
Character count: 9158
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Support

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Assessment 1 - Essay Topic B Service Quality
ORIGINALITY REPORT

25 %
SIMILARITY INDEX
19%
INTERNET SOURCES
18%
PUBLICATIONS
24%
STUDENT PAPERS

PRIMARY SOURCES

1
Submitted to Southern Cross University
Student Paper 7%
2
mpra.ub.uni-muenchen.de
Internet Source 3%
3
cookmyproject.com
Internet Source 2%
4
isdsnet.com
Internet Source 2%
5
www.nepjol.info
Internet Source 2%
6
Rajesh Rajaguru, Najmeh Hassanli. "The role of
trip purpose and hotel star rating on guests’
2%
satisfaction and WOM", International Journal of
Contemporary Hospitality Management, 2018
Publication

7
Submitted to RMIT University
Student Paper 2%
8
Submitted to Le Cordon Bleu Australia
Student Paper 1%
 9
Ramesh Neupane, Manju Devkota. "Evaluation
of the Impacts of Service Quality Dimensions on
1%
Patient/Customer Satisfaction: A Study of
Private Hospitals in Nepal", International Journal
of Social Sciences and Management, 2017
Publication

10
Submitted to Open University of Mauritius
Student Paper 1%
11
Submitted to The French - Vietnamese Center
for Management Education
1%
Student Paper

12
www.emeraldinsight.com
Internet Source 1%
13
Submitted to Bournemouth University
Student Paper 1%
14
brage.bibsys.no
Internet Source <1%
15
Submitted to The University of the South Pacific
Student Paper <1%

Exclude quotes Off Exclude matches Off

Exclude bibliography Off
Assessment 1 - Essay Topic B Service Quality
GRADEMARK REPORT

FINAL GRADE GENERAL COMMENTS

Instructor

26
Overall you have a good understanding of the subject
matter.

Your research and referencing is very good.

/35
You have made some good arguments based on your
analysis.

Unfortunately your conclusion does not quite tie in with

the introduction.

PAGE 1

PAGE 2

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

Comment 1
Good intro

QM Del.
Delete

QM In-text Reference
In-text reference identified.

Comment 2
Not sure what you mean by this.
QM In-text Reference
In-text reference identified.

QM In-text Reference
In-text reference identified.

QM Not Harvard
Does not meet Harvard Referencing guidelines

Comment 3
This section needs more clarity.

QM Support
Support Needed:
A well-written paper will include strong support for its thesis. Support for your thesis should come
from primary (original documents, interviews, and personal experiences) and secondary (information
that has been processed or interpreted by someone else) sources. To use your support effectively,
you must elaborate upon the information, quotations, and examples taken from your sources and
connect them to your thesis. It is also important to remember to cite the sources of the evidence and
support you use in your paper.

QM In-text Reference
In-text reference identified.

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

Comment 4
You say high cost but your example is poor service?
 QM In-text Reference
In-text reference identified.

QM In-text Reference
In-text reference identified.

QM Good Point
Good observation or insight

PAGE 3

QM Support
Support Needed:
A well-written paper will include strong support for its thesis. Support for your thesis should come
from primary (original documents, interviews, and personal experiences) and secondary (information
that has been processed or interpreted by someone else) sources. To use your support effectively,
you must elaborate upon the information, quotations, and examples taken from your sources and
connect them to your thesis. It is also important to remember to cite the sources of the evidence and
support you use in your paper.

Comment 5
Where did you get this from?

QM WC
Word choice error:
Sometimes choosing the correct word to express exactly what you have to say is very difficult to do.
Word choice errors can be the result of not paying attention to the word or trying too hard to come up
with a fancier word when a simple one is appropriate. A thesaurus can be a handy tool when you're
trying to find a word that's similar to, but more accurate than, the one you're looking up. However, it
can often introduce more problems if you use a word thinking it has exactly the same meaning.

QM WC
Word choice error:
Sometimes choosing the correct word to express exactly what you have to say is very difficult to do.
Word choice errors can be the result of not paying attention to the word or trying too hard to come up
with a fancier word when a simple one is appropriate. A thesaurus can be a handy tool when you're
trying to find a word that's similar to, but more accurate than, the one you're looking up. However, it
can often introduce more problems if you use a word thinking it has exactly the same meaning.

QM Good Point
Good observation or insight

QM In-text Reference
 In-text reference identified.

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

QM In-text Reference
In-text reference identified.

QM In-text Reference
In-text reference identified.

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

QM Del.
Delete

QM WC
Word choice error:
Sometimes choosing the correct word to express exactly what you have to say is very difficult to do.
Word choice errors can be the result of not paying attention to the word or trying too hard to come up
with a fancier word when a simple one is appropriate. A thesaurus can be a handy tool when you're
trying to find a word that's similar to, but more accurate than, the one you're looking up. However, it
can often introduce more problems if you use a word thinking it has exactly the same meaning.

Comment 6
Why not say - Guest Satisfaction Survey

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

QM Good Point
Good observation or insight
 QM In-text Reference
In-text reference identified.

Comment 7
WC - what issues?

PAGE 4

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

QM In-text Reference
In-text reference identified.

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

QM Good Point
Good observation or insight

QM In-text Reference
 In-text reference identified.

QM Awk.
Awkward:
The expression or construction is cumbersome or difficult to read. Consider rewriting.

QM Good Point
Good observation or insight

QM In-text Reference
In-text reference identified.

QM In-text Reference
In-text reference identified.

Comment 8
Duplication

PAGE 5

Comment 9
Your conclusion does not tie in with your introduction....you should have mention the link to
success....

PAGE 6

QM Not Harvard
Does not meet Harvard Referencing guidelines
RUBRIC: ASSESSMENT ONE RUBRIC, S1 2020 52.20 / 70

INTRODUCTION 3/5
*Purpose of the essay *Key sections of the essay have been highlighted

HIGH DISTINCTION
(5)

DISTINCTION
(4)

CREDIT
(3)

PASS
(2.50)

FAIL
(1)

UNDERSTANDING 16 / 20
*Discussion demonstrates understanding of the topic *Pros of the topic have been discussed *Cons of the topic
have been discussed *A clear and concise conclusion has been reached

HIGH DISTINCTION
(20)

DISTINCTION
(16)

CREDIT
(12)

PASS
(10)

FAIL
(4)

IMPACT 12 / 20
*Clear demonstration of how the topic impacts the sector *Negative impacts *Positive impacts *An overall clear
and concise conclusion on the impacts of the sector

HIGH DISTINCTION
(20)

DISTINCTION
(16)

CREDIT
(12)
PASS
(10)

FAIL
(4)

DISCUSSION 12 / 15
*Clear, concise and logical arguments put forward *Demonstrates holistic knowledge of the concepts involved in
the topic selected *Depth of analysis

HIGH DISTINCTION
(15)

DISTINCTION
(12)

CREDIT
(9)

PASS
(7.50)

FAIL
(3)

REFERENCES 2/2
*Minimum of 6 academic references *Minimum of 2 industry references

HIGH DISTINCTION
(2)

DISTINCTION
(1.60)

CREDIT
(1.20)

PASS
(1)

FAIL
(0.40)

LITERATURE 4/4
*Relevant and current literature *Accurate Harvard referencing technique

HIGH DISTINCTION
(4)

DISTINCTION
(3.20)
CREDIT
(2.40)

PASS
(2)

FAIL
(0.80)

FORMAT/OTHER 3.20 / 4
*Essay format *Grammar and spelling

HIGH DISTINCTION
(4)

DISTINCTION
(3.20)

CREDIT
(2.40)

PASS
(2)

FAIL
(0.80)