ELECTRONIC ASSIGNMENT COVERSHEET

Course/Unit Information
Pearson BTEC International Level 3 Foundation Diploma in
Qualification
Business
Unit No. Unit 9
Unit Name Team Building in Business
Unit Type Internal
Assignment Title Effective Business Teams & Team working in practice
Batch ONSITE BATCH

Instructor Information
Name Ms. Nida Sadique
Email ID nida.s@demont.ac.ae
Contact Number +971 56 680 8165

Assignment Information

Schedule Code TBBONSRM2311A

Full/ Part Assignment Full
Date Assignment Issued 20/11/2023
Date Assignment Due 22/12/2023

Student Information
(To be filled by the student prior submitting the assignment)
Name Mohammed Mubarak
Student ID
Email ID Mh514544@gmail.com
Date of Submission 22/12/2023
 Your assignment should meet the following requirements.

Please confirm this by ticking 🗹 the boxes before submitting your assignment

The first page is completely labeled with my name, instructor name and
□
assignment information.
□ I have completed and ticked the declaration page.
□ I have strictly followed Harvard Referencing Style and Citations.

Student Declaration
 I, _Mohammed Mubarak_ hereby confirm that this assignment is my own work and not
copied or plagiarized. It has not previously been submitted as part of any assessment
for this qualification. All the sources, from which information has been obtained for this
assignment, have been referenced as per Harvard Referencing format. I further confirm
that I have read and understood the DeMont IMT rules and regulations about plagiarism
and copying and agree to be bound by them.

Students Signature :

Student Name : Mohammed Mubarak

Date : 22/12/2023

Achievement Feedback Summary

Assessor’s Name
 Pass Merit Distinction Grades Awarded

Learning aim A: Examine the benefits of teams in a business setting

A.P1 Explain the purpose

of a given team in a A.P1 Achieved/Not
chosen business. Achieved

A.P2 Achieved/Not
A.D1 Justify how and Achieved
A.M1 Assess how and
why a given team
why a given team will
A.P2 Explain the will benefit a chosen
benefit a chosen business A.M1 Achieved/Not
characteristics of a given business.
Achieved
team in a chosen
business.
A.D1 Achieved/Not
Achieved

Learning aim B: Investigate techniques and theories B.P3 Achieved/Not

used for the development of an effective business
Achieved
team
B.P3 Discuss the roles in
an existing team at a B.D2 Evaluate the
chosen business, giving B.P4 Achieved/Not
effectiveness of an
clear links and Achieved
references to a existing business team
B.M2 Analyze the roles to include overall
recognized theorist
and dynamics of an team performance,
existing business team
individual B.M2 Achieved/Not
and make
recommendations for performance and Achieved
B.P4 Discuss the
improvements to its leadership linking to
dynamics of an existing
cohesiveness. theory.
team and how they work
towards their goals. B.D2 Achieved/Not
Achieved

Learning aim C: Develop effective team skills through practical activities

C.P5 Show the ability to C.M3 Work efficiently as C.D3 Demonstrate

C.P5 Achieved/Not
work as a team leader a member of a team and initiative, self-
Achieved
and team member as a team leader and use management and
through active
participation in team
activity

C.P6 Achieved/Not
Achieved
creativity in the
C.P6 Reflect on your own
feedback to assess how professional
effectiveness in team
conflict was managed development of C.M3 Achieved/Not
activities and use
team skills. Achieved
feedback to plan
improvement in
performance.
C.D3 Achieved/Not
Achieved

Overall Feedback Summary

[To Achieve a PASS, all P grade

PASS/ descriptors should be achieved; To Date:
MERIT/ achieve a MERIT, all P and M grade
Overall Result/Grade DISTINCTION/ descriptors should be achieved; To
REDO achieve a DISTINCTION, all P, M
and D grade descriptors should be
achieved.]

Summative Feedback:

Overall Feedback on current

work with emphasis on how
the student can improve and
achieve higher grades in
future.

GENERAL GUIDELINES
(Please read the instructions carefully)

1. Complete the title page with all necessary student details and ensure that the
signature of the student is marked in the declaration form.
 2. All assignments must be submitted as an electronic document in MS Word to the
LMS (Use 12 Times New Roman script).
3. Assignments that are not submitted to the LMS by the prescribed deadline will be
accepted ONLY under the REDO and RESIT submission policy of DeMont IMT.
4. The results are declared only if the student has met the mandatory attendance
requirement of 75% and/or a minimum of 50% under extenuating circumstances
approved and ratified by the Academic Director. The student has to repeat the
module (with additional fees applicable) if the attendance is below 50%.
5. The assignment should not contain any contents including references cited
from websites like www.ukessays.com, www.studymode.com, www.slideshare.net,
www.scribd.com.
6. Students can refer to Wikipedia as a source of information, but the references
cited in Wikipedia must be mentioned.
7. Submit the assignment in a MS Word document with the file name being:
First Name Last Name_ abbreviation of the subject.
Example: John Smith_TBB

Quick reference Checklist for the Faculty/Instructor to accept/reject the

assignment before evaluation:

Adherence to the deadline of submission

□
date.
Original file, cover sheet and format
□
retained.
□ Student information and signature intact.
□ Font style and size used as instructed.
Harvard Referencing Style is strictly
□
followed.

Assignment Title: Effective Business Teams & Team working in practice

Learning aim A: Examine the benefits of teams in a business setting
Learning aim B: Investigate techniques and theories used for the development of an
effective business team

Learning aim C: Develop effective team skills through practical activities

You are working part time as a customer care assistant in a branch

of a national high street retailer. You are hoping that in the not-too-
distant future you will be given the opportunity to take on a
supervisor role in one of the departments. You have discussed with
your line manager how you might prepare yourself for this future
role, and it has been suggested that you carry out a short research
task to investigate what constitutes an effective team, and the part
they play in achieving corporate objectives.
Scenario for
Learning Aim A and
B: You feel this is good advice and wonder how you might complete
this task. You need to select a business organisation to investigate
the benefits of teamwork. You decide that you should examine the
theory linked to teams and team working to help you make informed
judgements about what a good team looks like.

The report will use two parts/tasks to answer the tasks given
below :

Part/Task 1

You are to research a business organization and, at least one other business that uses
teamwork to good effect. Your research will then be used to produce a report in two parts
that provides your line manager with your findings on effective teams.

Part one of the report will include an explanation, using examples, of the types, purposes,
and characteristics of an effective team from the chosen business you have researched. This
part of the report should also include an assessment and evaluation of the benefits this team
brings to the organization. The evaluation must be supported by specific examples from your
chosen business, and also from the second business.
Part/Task 2

The second part of your report will focus on a discussion of the roles within an existing team
and the team dynamics at play as the team works to achieve its stated objectives.
Appropriate team theory will be used to provide an analysis and evaluation of the overall
performances and effectiveness of the team, the individual team members, and the team
leader. Remember to consider team conflict and ways that conflict is overcome as part of
your evaluation. Appropriate recommendations on how cohesiveness could be improved
will be justified using team theory.

Checklist of evidence required: A report in two parts

Your organization holds substantial team building

activities on a regular basis. Some events are continuing
professional development (CPD) events that have
followed reorganization or major recruitment, e.g.,
orienteering events, treasure hunts, Krypton Factor like
events, etc. At other times, teams evolve to organize
annual events such as charity events for ‘Children in Need’
or social events, e.g., annual summer fete.
Scenario for Learning Having completed your research into what constitutes an
Aim C: effective team, you feel ready to put your learning into
practice.

You have been working as part of team in your area of the

business for quite several months. You have continued to
build your product and customer service knowledge and
want to demonstrate you are now ready for that next step.

Task 1

You will participate in substantial team activities. Team activities can be full day events
or carried out over a number of sessions, possibly during a period of work placement or
whilst you are in your regular part time employment. If neither of these alternatives is
practical, you could use an enterprise or charity event. You must take part in a minimum
of two activities and undertake the roles of both a team leader and a team member.

You will need to demonstrate a professional approach to the team and to the
achievement of the teams’ goals and development of team skills. This will require you to
show initiative, good self-management, and creativity. You will present evidence of
being independent yet supportive of others in the team. You will also be prepared to
develop and promote your own ideas for the team. Your work throughout this task will
demonstrate your clear attention to detail to ensure all goals are achieved. Witness
statements from your line manager/work placement supervisor and/or peers as well as
assessor’s observation records will be needed to demonstrate successful achievement of
the task.

You will need to keep a reflective logbook, supported by feedback gained during the
team activities, that will record what went well, what didn’t go to plan, where conflict
existed and how this conflict was managed, and detail the skills you developed during
this period as well as plan improvement in performance. The logbook will support a
report that will reflect on the effectiveness of the team and your own performance as
both team leader and team member and assesses how conflict was managed.

The witness statements, observation records, logbook and report will record how you
demonstrated initiative, self-management, and creativity in the professional
development of team skills.

Checklist of evidence required: Detailed peer and assessor observation/feedback

sheets, Individual learner logbook and reflective account.

Submission Format:

The submission on the LMS is in the form of an individual written report. This should be
written in a concise, formal business style using single spacing and font size 12. You are
required to make use of headings, paragraphs, and subsections as appropriate, and all
work must be supported with research and referenced using the Harvard Referencing
System. Please also provide a Reference List using the Harvard Referencing System. The
recommended word limit is 3000-4000 words, although you will not be penalized for
exceeding the total word limit.

Your Assignment starts from here

Part/Task 1

What is Team?
A team is a number of people who work together to accomplish a shared purpose or goal.
Each team is the sum of its parts, which means members of the team rely on one another to
accomplish the project/outcome. (Team, 2023)

The business organization I have chosen to investigate the benefits of teamwork is

Mercedes:

TYPES OF TEAMS:
1. Functional teams: Members of these teams are from the same department but have distinct
tasks from one another. They have supervisors or leaders to whom members report and who
assign duties. Functional teams are frequently used in organizations, and they need trust and
communication.
2. Cross-functional teams: These teams are similar to functional teams; the main distinction is
that members of these teams originate from other departments. These teams come in handy
for tasks and initiatives that call for a variety of knowledge bases and perspectives. Members
are usually assigned tasks based on their unique skill sets by leaders.
3. Self-managed teams: These groups of workers from the same company cooperate to
achieve a shared objective. Unlike other teams, these ones can function independently and
don't require the same level of supervision. Teams that are self-managed divide duties and
leadership.
4. Virtual teams: Members of these groups collaborate virtually and exchange messages using
technology. With the rise in popularity of remote work, virtual teams are becoming
increasingly widespread.
5. Project teams: These groups are established to finish a certain job or project. They are
temporary, dissolving as soon as the project is over.
6. problem-solving team: These groups are formed to address certain issues. They are
temporary, ending when the issue is resolved.
(Team, 2023)

Introduction of Company:
German luxury and commercial automobile manufacturer Mercedes-Benz was founded in
1926. Under the Mercedes-Benz brand, the firm manufactures premium cars for consumers
and light commercial vehicles. The corporate office of Mercedes-Benz AG is located in
Stuttgart, Baden-Württemberg, Germany. The 1901 Mercedes produced by Daimler-
Motoren-Gesellschaft and the 1886 Benz Patent-Motorwagen, which is largely recognized as
the first internally combustion engine in a motorized vehicle, are credited with giving rise to
the brand. "The best or nothing" is the brand's tagline. (Mercedes, 2023)

The Purpose of Mercedes benz team:

The Mercedes-Benz team is the foundation for the success of the company. The company
published article explains that around the world, approximately 172,000 employees from
almost 150 nations drive the company forward with their skills,ability,passion,creativity, and
willingness to perform. The team’s purpose is to work together to create an outstanding,
comfortable, and fascinating vehicles that inspire customers today and in near future.
(Mercedes, 2023)

How and why will Mercedes search and assistant team will benefit Mercedes:

The company has a dedicated team of professionals who work in search and assistant teams.
The benefits of having such a professional team include:

 Improved customer experience: The search and assistant team can help customers
find the information they need quickly and effectively. This can lead to a better
customer experience and increased customer satisfaction and willingness to buy.
 Increased efficiency: By having a dedicated team to handle search and assistant
roles, other employees can focus on their primary responsibilities. This can lead to
increased efficiency and productivity.
 Innovation: The search and assistance team has the potential to promote innovation
inside the company. By staying updated with emerging technology and fashions, the
group can assist Mercedes-Benz in maintaining its competitive edge.
 Cost savings: Mercedes-Benz can reduce recruitment costs by assigning a specialised
crew to undertake assistance and search responsibilities. This could aid in the
business's ability to compete in the automobile market.

Characteristics of Mercedes search and assistant team:

One of the most prosperous car groups in the world, the Mercedes-Benz Group, includes the
Mercedes search and assistance team. The group is in charge of creating tomorrow's mobility
through the use of digitalization, artificial intelligence, and interdisciplinary teams. The group
also works on connection, autonomous driving, and electric motor systems.

The Mercedes search and assistant team possesses a number of qualities, including:

•Innovative and creative, always looking for new ways to improve their products and
services.

•Collaborative and diverse, working with partners, start-ups, and other business units.

•Sustainable and responsible, caring about the environment, society, and compliance.

(Mercedes, 2023)

How and why Mercedes search and assistant team will benefit Mercedes Benz:

The assistant team can benefit Mercedes-Benz in several ways, such as:
  Enhancing customer satisfaction: The search engine and the chatbot can help
customers to find the information and solutions they need quickly and easily, such as
product features, prices, availability, reviews, or support in selecting. The search
engine and the chatbot can also provide personalized and relevant recommendations
and offers, based on the customer’s preferences, needs, and expectation.
 Increasing customer loyalty: The search engine and the chatbot can create a positive
and engaging interaction with customers, by using natural language processing,
machine learning, and user experience design. The search engine and the chatbot can
also build trust and confidence with customers, by providing accurate and reliable
info and real time solutions, and by respecting the customer’s privacy and data
protection.
 Boosting customer acquisition: The search engine and the chatbot can attract and
retain new customers, by increasing the visibility and awareness of Mercedes-Benz’s
products and services, by showcasing the value proposition and differentiation of
Mercedes-Benz, and by facilitating the customer journey and conversion at the
website. (Benz, 2023)

Roles and dynamics of Mercedes search and assistant team:

The search and assistance team at Mercedes develops and improves the company's core
websites. The group of individuals on the team come from a variety of backgrounds and have
experience in fields including data science, user experience, and natural language processing.

The search and assistant team at Mercedes Benz has a number of important roles and
responsibilities, some of which include:

 Developing the mobility of tomorrow, using interdisciplinary teams, artificial

intelligence, and digitalization.
 Working on electric drive systems, autonomous driving, and connectivity.
 Ensuring customer satisfaction through sales and customer care services.
 Following the leadership principles of the Mercedes-Benz Group, such as pioneering
spirit, agility, purpose, empowerment, customer orientation, co-creation, learning, and
driven to win.
 Contributing to the sustainability, society, and compliance goals of the Mercedes-
Benz Group. (Mercedes, 2023)

Recommendations for Mercedes to improve:

 Encourage communication among team members, as this is crucial for effective teamwork
and innovation. Communication includes listening, expressing ideas, and providing feedback.
 Build trust within the team, as this enables team members to feel comfortable and safe while
sharing ideas. Trust can be fostered by being honest, respectful, and supportive to one
another.
 Clarify roles and responsibilities of each team member, as this helps to avoid confusion and
conflict. Roles and responsibilities should be planned with the team’s goals and objectives,
and each team member should know what is expected from them and others.
 Embrace diversity and inclusion within the team, as this enhances the team’s creativity and
problem-solving abilities by 10x. Diversity and inclusion mean respecting and valuing the
different perspectives and experiences of each team member, and creating an open-minded
and collaborative working place.

Roles within an existing team in Mercedes:

Roles within Mercedes search and assistant team are below:

• Engineering and Technology: This group is in charge of creating and managing Mercedes-
digital services and products, including Mercedes-Benz User Experience (MBUX),
Mercedes-Benz Connectivity Service, and Mercedes-Benz me app. This team includes UX
designers, cloud architects, data analysts, and software developers.

•Finance and Controlling & Corporate Functions: This group oversees Mercedes-Benz's legal
and financial operations, including risk management, accounting, controlling, auditing,
taxation, and compliance. Financial analysts, controllers, auditors, tax experts, and legal
counsels are a few positions on this team.

•Product Management & Service Delivery: This team is in charge of creating and delivering
Mercedes-Benz's digital products and services. They also manage the product lifecycle,
guarantee customer satisfaction, and define the product vision, strategy, and vision. Product
managers, product owners, development masters, service managers, and customer support
representatives are a few of the positions on this team.

• Sales & Marketing: This team is responsible for promoting and selling Mercedes-Benz's
digital goods and services. They also handle lead generation, customer acquisition, retention,
and performance measurement and optimisation of the sales channel. Performance marketing
experts, business development managers, account managers, sales managers, and marketing
managers are some of the positions in this team.

Meredith Belbin’s theory related to Mercedes search and assistant team:

Meredith Belbin’s theory is a model of team roles that describes the patterns of behaviour and
contributions of different individuals in a team. According to Belbin, there are nine team
roles, each with its own strengths, weaknesses, and preferences.

One example of how Belbin’s theory can be applied to Mercedes-Benz is the search and
assistant team, which is responsible for developing and maintaining the search engine and the
chat bot of Mercedes-Benz. This team might need the following team roles:

 Plant: A creative and original thinker who can generate new solutions and ideas for
the search engine and the chatbot, such as new features, algorithms, or user interfaces.
 Resource Investigator: An outgoing and enthusiastic person who can explore
opportunities and contacts for the search engine and the chatbot, such as potential
partners, customers, or data sources.
  Co-ordinator: A mature and confident leader who can clarify the goals and vision of
the search engine and the chatbot, and delegate tasks and responsibilities to the team
members.
 Shaper: A dynamic and challenging person who can drive the team forward and
overcome obstacles for the search engine and the chatbot, such as technical issues,
deadlines, feedbacks.
 Monitor Evaluator: A logical and critical thinker who can analyze and evaluate the
options and decisions for the search engine and the chatbot, such as the quality,
accuracy, and usability of the results and responses.
 Teamworker: A cooperative and supportive person who can help the team to resolve
conflicts for the search engine and the chatbot, such as different opinions, preferences,
or styles of working.
 Implementer: A practical and reliable person who can turn the ideas into actions and
organize the work for the search engine and the chatbot, such as coding, testing, and
deploying the software.
 Specialist: An expert and dedicated person who can provide in-depth knowledge and
skills for the search engine and the chatbot, such as natural language processing,
machine learning, and user experience. (Belbin, 2023) (Indeed, 2023)

The dynamics of Mercedes existing search and assistant team and the way they work
towards attaining their goals:

The duties, procedures, and results of the team all have an impact on the dynamics of
Mercedes-Benz's current search and assistance team.The means in which members of a team
interact and communicate with one another. For example, by exchanging information,
making decisions, resolving disputes, and providing feedback are referred to as team
processes. In order to make sure that everyone in the search and assistant team at Mercedes-
Benz is on the same page regarding the objectives and vision of the chatbot and search
engine, that there are clear and consistent channels of communication between them, that
they use the right tools and methods to collaborate, that they respect and trust one another, as
well as that they learn from their experiences, the team may need to establish successful team
techniques.

These three factors team roles, team processes, and team outcomes—interact to define the
dynamics of Mercedes-Benz's current search and assistant team. Through knowledge and
management of these variables, the group can strive towards achieving their objectives with
more efficacy and efficiency. (Mercedes, 2023)

The effectiveness of Mercedes team to include the overall team performance, individual
performance and leadership:
  Directing: The leader provides specific instructions and close supervision to the team
members. This style is suitable for teams that are low in competence and high in
commitment, such as new or inexperienced teams.
 Coaching: The leader provides guidance and feedback to the team members, while
also encouraging their participation and input. This style is suitable for teams that are
low in competence but high in commitment, such as teams that are eager to learn and
grow.
 Supporting: The leader provides support and recognition to the team members, while
also facilitating their problem-solving and decision-making. This style is suitable for
teams that are high in competence but low in commitment, such as teams that are
skilled but lack motivation or confidence.
 Delegating: The leader delegates responsibility and authority to the team members,
while also monitoring their progress and outcomes. This style is suitable for teams
that are high in competence and high in commitment, such as teams that are capable
and self-reliant.

The second Business I choose is Toyota:

Purpose of Toyota team:

The purpose of a Toyota team is to work together to achieve the company’s vision and
mission, which are:

 Vision: To lead the way to the future of mobility, enriching lives around the world
with the safest and most responsible ways of moving people.
 Mission: To deliver outstanding automotive products and services to our customers,
and enrich our community, partners, and environment.

To fulfil this purpose, Toyota teams follow the principles of the Toyota Way, which are:

 Continuous improvement: To always strive for innovation and excellence, and to

learn from every challenge and opportunity.
 Respect for people: To respect and develop the skills and abilities of all team
members, and to foster a culture of trust, collaboration, and mutual support. (Toyota,
2023)

How and why will Toyota team will benefit Toyota group:

Toyota team is a collection of workers who collaborate to fulfil the company's vision and mis
sion, which are to set the standard for automotive excellence and pave the path for the future
of mobility, Toyota team can benefit the Toyota group in several ways, such as:

 Enhancing customer satisfaction: Toyota team can help customers to find the
information and solutions they need efficiently and easily, by using the search engine
and the chatbot developed by the ToyotAbility Business Partnering Group. A Toyota
team can also provide personalized and relevant recommendations and offers, based
on the customer’s preferences, needs, and behavior.
  Increasing customer loyalty: A Toyota team can create a positive and engaging
interaction with customers, by using natural language processing, machine learning,
and user experience design. Toyota team can also build trust and confidence with
customers, by providing accurate and reliable information and solutions, and by
respecting the customer’s privacy and data.
 Reducing costs and increasing efficiency: Toyota team can automate and optimize
some of the tasks and processes that would otherwise require human intervention,
such as answering frequently asked questions, providing guidance and support, or
generating leads and sales. Toyota team can also leverage data and analytics to
improve their performance and quality over time.
 Creating value for stakeholders: A Toyota team can create value for their
stakeholders, such as shareholders, employees, suppliers, partners, and communities,
by delivering high-quality products and services, by generating profits and growth, by
providing opportunities and development, by fostering collaboration and innovation,
and by contributing to the society and environment. (Toyota, 2023) (Toyota, 2023)

Characteristics of Toyota team

 Teamwork: Toyota team collaborates to accomplish the company's vision and

objectives, which are to set the standard for mobility in the future and provide
exceptional automotive goods and services. The values of the Toyota Way respect for
people and ongoing improvement are upheld by a Toyota team.
 Continuous improvement through challenges: Toyota team strives for innovation
and excellence, and learns from every challenge and opportunity. A Toyota team uses
various tools and methods to improve their performance and quality, such as the
Toyota Production System, which is based on the concepts of lean manufacturing,
just-in-time production, and elimination of waste materials.
 Quality: The Toyota team is committed to providing high-quality goods and services
that either meet or surpass the needs and expectations of its clients. Toyota team
applies continuous improvement programs like the Toyota Production System (TPS)
and adheres to strict quality control procedures and requirements.
 Secrecy: Toyota team maintains a sense of secrecy and confidentiality about its
operations and strategies, to protect its competitive advantage and intellectual
property. Toyota team avoids disclosing sensitive information to outsiders, and limits
the access and sharing of information within the company. (Panmore, 2023)
(4weekmba, 2023)

Recommendations to improve the cohesiveness of a Toyota team are:

 Clarify the team’s purpose and goals: Toyota team should have a clear and shared
understanding of the team’s purpose and goals, and how they align with the company’s vision
and mission. Toyota team should also have specific, measurable, achievable, relevant, and
time-bound (SMART) objectives and action plans to guide their work.
 Promote effective communication: Toyota team should communicate frequently and
openly, using various channels and methods, such as face-2-face meetings, emails, phone
calls, and online platforms (zoom). Toyota team should also listen actively and respectfully,
and provide constructive and timely feedback.
 Encourage diversity and inclusion: Toyota team should value and respect the diversity and
inclusion of its members, such as their backgrounds, experiences, perspectives, and skills. A
Toyota team should also leverage the diversity and inclusion of its members to generate more
ideas, solutions, and innovations.
 Recognize and reward performance: Toyota team should recognize and reward the
performance and contributions of its members, both individually and collectively. A team
should also celebrate the achievements and milestones of the team, and provide opportunities
for growth and development.

Roles within an existing team in Toyota:

There are many roles within an existing team in Toyota, depending on the function and
department of the team. Some examples of teams and roles are:

• Production: Utilising the Toyota Production System, which is founded on the

ideas of lean manufacturing, just-in-time production, and waste elimination,
this team is in charge of producing Toyota automobiles and parts . This team
consists of engineers, group leaders, team members, and team leaders.
• Research and Development: This group is in charge of creating and
evaluating Toyota's new goods and technologies, including electric, hybrid,
and driverless cars, as well as enhancing the company's current offerings. This
team includes researchers, designers, developers, and testers among its tasks.
• Sales and Marketing: This group is in charge of promoting and selling
Toyota's goods and services. They also handle lead generation, attracting
clients, and retention, as well as measuring and improving the effectiveness of
sales funnels. Customer service representatives, account managers, business
development managers, sales managers, and marketing managers are a few
positions on this team.
• Finance and Accounting: This group is in charge of Toyota's legal and
financial operations, including risk management, accounting, controlling,
auditing, taxation, and compliance, financial analysts, controllers, auditors, tax
experts, and legal counsels are a few positions on this team. (global, 2023)
(shortform, 2023)

The dynamics of Toyota existing team and the way they work towards attaining their
goal:

Toyota's current workforce dynamics are shaped by the company's vision, mission, and
values in addition to the instruments and techniques they employ to raise productivity and
quality. The Toyota team collaborates to fulfil the company's goals of providing exceptional
automotive goods and services and setting the standard for mobility in the future. The Toyota
team upholds the values of respect for people and continual progress as part of the Toyota
Way.

Toyota’s team works towards attaining their goal by:

  Collaborating and cooperating
 Learning and innovating
 Delivering quality and customer satisfaction
 Maintaining secrecy

The effectiveness of Toyota team to include the overall team performance, individual
performance and leadership linking to a theory:

The effectiveness of a Toyota team can be measured by various criteria, such as the quality
and quantity of the team outputs, the satisfaction and well-being of the team members, and
the ability of the team to sustain and improve its performance in the future. To achieve high
levels of team effectiveness, a Toyota team needs to have a clear and shared purpose, a
balanced mix of complementary roles, a positive and collaborative culture, and a supportive
and empowering leadership.

 Directing: The leader provides specific instructions and close supervision to the team
members. This style is suitable for teams that are low in competence and high in
commitment, such as new or inexperienced teams.
 Coaching: The leader provides guidance and feedback to the team members, while
also encouraging their participation and input. This style is suitable for teams that are
low in competence but high in commitment, such as teams that are eager to learn and
grow.
 Supporting: The leader provides support and recognition to the team members, while
also facilitating their problem-solving and decision-making. This style is suitable for
teams that are skilled but lack motivation or confidence.
 Delegating: The leader delegates responsibility and authority to the team members,
while also monitoring their progress and outcomes. This style is suitable for teams
that are capable and self-reliant.

The situational leadership theory suggests that leaders should adapt their style to the needs
and characteristics of their teams, and also to the changing circumstances and challenges that
they face. By doing so, leaders can enhance the effectiveness of their teams, by providing
them with the appropriate level of direction and support. To apply this theory to Toyota team,
which is responsible for developing and maintaining the products and services of Toyota, one
possible scenario is:

 The team is composed of experts in various fields, such as engineering, design, and
marketing, who have been working together for a long time and have a high level of
competence and commitment. Therefore, the most effective leadership style for this
team is delegating, as the leader can trust the members to perform their tasks
autonomously and efficiently, while also keeping track of their results and providing
feedback when needed.
 However, the team is also facing a new and complex challenge, which is to launch a
new hybrid vehicle that meets the environmental and customer demands of the
market. This challenge requires the team to learn new skills, collaborate with other
teams, and cope with uncertainty and ambiguity. Therefore, the most effective
leadership style for this situation is coaching, as the leader can help the team
 members to acquire the necessary knowledge and skills, while also involving them in
the planning and execution of the project. (studo, 2023) (hbr, 2023)

Task/part 2

Belbin Theory

The theory of Dr Meredith Belbin is a model of team roles that describes the patterns of
behaviour and contributions of different individuals in a team. According to Belbin, there are
nine team roles, each with its own strengths, weaknesses, and preferences. The nine team
roles are:

 Plant: A creative and original thinker who generates new ideas and solutions.
 Resource Investigator: An outgoing and enthusiastic person who explores
opportunities and contacts.
 Coordinator: A mature and confident leader who clarifies goals and delegates tasks.
 Shaper: A dynamic and challenging person who drives the team forward and
overcomes obstacles.
 Monitor Evaluator: A logical and critical thinker who analyses and evaluates options
and decisions.
 Team worker: A cooperative and supportive person who helps the team to gel and
resolves conflicts.
 Implementer: A practical and reliable person who turns ideas into actions and
organizes work.
 Completer Finisher: A meticulous and conscientious person who ensures high
standards and meets deadlines.
 Specialist: An expert and dedicated person who provides in-depth knowledge and
skills.

Belbin’s theory suggests that the most effective teams have a balanced mix of these roles, and
that each team member understands their own role and the roles of others. Belbin’s theory
can help individuals and teams to improve their performance and collaboration by identifying
their strengths and weaknesses, and adjusting their behaviour accordingly. (Belbin, 2023)

Bell and Hart's Eight Causes of Conflict

Bell and Hart’s Eight Causes of Conflict is a model that identifies eight common sources of
conflict in the workplace. According to this model, the eight causes of conflict are:

 Resources: When people compete for limited or scarce resources, such as money,
time, equipment, or space.
 Styles: When people have different preferences or habits in how they work,
communicate, or interact, such as being organized or messy, quiet or loud, formal or
casual, etc.
 Perceptions: When people have different views or interpretations of the same
situation, such as facts, data, goals, expectations, or feedback.
  Goals: When people have different or incompatible objectives or interests, such as
personal, professional, or organizational goals.
 Pressures: When people face external or internal demands or stressors, such as
deadlines, workload, expectations, or changes.
 Roles: When people have unclear, overlapping, or conflicting roles or responsibilities,
such as authority, accountability, or tasks.
 Personal values: When people have different or conflicting beliefs, values, or morals,
such as ethics, religion, politics, or culture.
 Unpredictable policies: When people have to deal with inconsistent, unclear, or
unfair policies, rules, or procedures, such as rewards, punishments, or decision-
making. (Bell&Hart, 2023)

Tuckman’s team development theory:

Tuckman’s team development theory is a model that describes the stages that a team goes
through as it forms and performs a task. According to this theory, there are five stages of
team development:

 Forming: This is the initial stage where the team members meet each other, learn
about the task, and establish their roles and expectations. The team members may feel
excited, anxious, or curious. The leader may provide clear guidance and direction to
the team.
 Storming: This is the stage where the team members may experience conflicts,
disagreements, or power struggles, as they express their opinions, preferences, and
styles. The team members may feel frustrated, angry, or disappointed. The leader may
help the team to resolve the conflicts and foster collaboration.
 Norming: This is the stage where the team members start to work together more
effectively, as they develop trust, cohesion, and norms. The team members may feel
more comfortable, confident, and satisfied. The leader may encourage the team to
share feedback and ideas.
 Performing: This is the stage where the team members achieve high levels of
productivity, quality, and creativity, as they focus on the task and the goals. The team
members may feel proud, motivated, and inspired. The leader may delegate more
responsibility and authority to the team.
 Adjourning: This is the final stage where the team members complete the task and
end their relationship, or move on to a new task or team. The team members may feel
happy, sad, or nostalgic. The leader may celebrate the team’s achievements and
provide support and recognition to the team.

Tuckman’s team development theory can help to understand and improve the team dynamics
and performance, by identifying the strengths and weaknesses of each stage, and providing
appropriate leadership and support to the team. (log-roket, 2023) (wcupa, 2023)

Part 3
Learning Aim C:

Reflective Logbook Template

Briefly describe the learning activity: I would like to thank our group (group 1) for their
outstanding participation and dedication to the activities. They provided information about the
Marketing, Finance, Operations, and Legal departments of "Hayatna," a well-known dairy product
company in the United Arab Emirates, as well as their plans to expand into Bahrain. Each member
of the team had a strong work ethic and a willingness to share their expertise. The productive
environment that was fostered by open communication and mutual support allowed the goals to be
achieved. I'm impressed by the team's initiative and their skillful way they handled the entire task.
Keep up the amazing work guyz!

Date: 13/12/2023

State how many hours this took: how much time did your group take to accomplish this
work?
Our group took 20 minutes to accomplish this task
Assessor Feedback/ Observation: (This will be filled by your faculty member post the
Activity.)
I appreciate the team (Group 1) for their excellent cooperation and commitment to the activity. This
group present the information about each department such as Marketing, Finance, HR&Operations
and Legal department of ‘Hayatna’ renowned dairy product company in UAE since they are
planning to expand there business in Bahrain. Every team member showed a strong work ethic and
a readiness to share their specialized knowledge and abilities. The objectives were successfully
accomplished because of the excellent team working atmosphere that was created by the smooth
communication and mutual support. I admire how proactive the team was, how well they
professionally conducted the whole activity. Continue your fantastic effort!
DESCRIPTION OF THE LEARNING ACTIVITY
D – Describe objectively what happened Give the details of what happened. Answer the
question: ‘What did I do, read, see, and hear?’ Describe why you chose the learning activity or
how this opportunity came about; where, when and how you did the learning activity, the
type of learning activity and what you hoped to gain from it.

Team Activity 1
Online chat was used to plan and discuss our first team project. Together with my teammates, I
broke down the challenge into its component parts: designing a tote bag using recycled materials.
Our organization will utilize the generated bags in an awareness campaign to demonstrate that
waste can be recycled. After our leader shared the designs with us, we once again started searching
the internet for creative ways to create an eye-catching bag. We all had different viewpoints, and
there were a few arguments about them, but I was very patient and did my best to work politely
with the other partners.
Team Activity 2
Regarding the 2ndGroup Task The assignment guidelines were given to us by the teacher, so after
reviewing them, my teammates and I assembled and sat down at a table. We introduced ourselves
to one another and tried to understand the task at hand, which involved selecting a lesser-known
company and expanding it to a new area, before we started talking about it. My teammates and I
divided up the work after we had completed acknowledging it, and we started looking up
information about the organization online so that we could display our group activity in an eye-
catching manner. The environment our team leader had established was adaptable, and we were
free to exchange ideas. Also I listened to others when they spoke in order to understand their
viewpoint of thinking better and not letting the disagreements grow if there were any odds.

I – Interpret the events

Explain your learning: new insights, connections with other learning, your feelings,
suggestions, conclusions.
Answer the questions: ‘What was the reason I did this activity?’ ‘What might it mean?’

I gained a lot of knowledge from these two tasks. First and foremost, I learned how to set my ego
aside, work together, and communicate in a team environment. I also learned how to apply both my
physical and mental abilities. learned to appreciate and value the viewpoints of every member. The
tote bag made of recycled materials awakened me up to the idea that waste may be useful and that
recycling can have a significant positive impact on the environment. This could benefit me in the
future in my career because I could produce bags for large green companies. Additionally, I believe
that presenting the unconventional company gave me valuable experience in team conflict
resolution, which will come in handy if I ever work in a team

E – Evaluate what you learned Make judgments connected to observations you have made.
Answer the question: ‘How was this useful?’
(how efficient you were when working in a team as a team member and a team leader)
(To assess how the team performed and the conflict was managed)
These team building exercises were very beneficial, particularly because they allowed me to
acquire and practice team role-based competencies like critical thinking, effective communication,
conflict resolution, problem solving, listening, and understanding—and most importantly, decision
making. As the groups team worker, I maintained my composure and calm despite stress,
particularly when the other team members were undecided or puzzled. In the group, I mostly served
as the listener. For instance, during the bag-making process, a few team members got into a heated
argument about bag designs. I listened to them, helped them calmly comprehend one another, and
assisted the group in reaching a decision.

P – Plan how this learning will be applied Comment on its relevance to your course, program,
future profession, life...
Answer the question: ‘How might this learning apply in my future?’
(That you have seen your assessor’s feedback and now plan to improve your own
performance) In the future, if you get to do a similar activity what would you do it
differently?

Making the bags increased my awareness and alertness to the fact that recycling can have a
significant influence. I definitely learned a lot from this activity. Creating bags for big
environmental organization’s will benefit me professionally down the road. Furthermore, I think
that leading the Hayatna group gave me knowledge on how to lessen team conflict, which will be
incredibly beneficial if I ever have to work in a team again.And if I were to engage in a comparable
 activity again, I would maintain the same perspective that all viewpoints are important and that it
doesn't matter if team members had different perspectives as long as the group gets to a consensus
at the conclusion.

Some Photo Evidence from the 2 activates done by group 1:

Appendix 2:

Belbin’s Team Evaluation and Action Handout:

Skills Audit Handout completed by the individual member must be attached here.
Leadership Styles Audit Handout completed by the individual member must be

attached here.

Bibliography
4weekmba, 2023. fourweekmba. [Online]
Available at: https://fourweekmba.com/toyota-organizational-structure/
[Accessed 20 December 2023].
Belbin, 2023. Belbin. [Online]
Available at: https://www.belbin.com/about/belbin-team-roles
[Accessed 18 December 2023].
Bell&Hart, 2023. Bell&Hart. [Online]
Available at: https://www.thebestof.co.uk/local/lincoln/community-hub/blog/view/eight-
causes-of-conflicts-according-to-bell-and-hart/
[Accessed 21 December 2023].
Benz, 2023. Mercedes_benz. [Online]
Available at: https://group.mercedes-benz.com/careers/about-us/culture-benefits/
compensations-and-benefits/
[Accessed 19 December 2023].
global, 2023. global. [Online]
Available at: https://global.toyota/en/newsroom/corporate/32997359.html
[Accessed 20 December 2023].
hbr, 2023. hbr. [Online]
Available at: https://hbr.org/2004/05/learning-to-lead-at-toyota
[Accessed 21 December 2023].
Indeed, 2023. Indeed. [Online]
Available at: https://www.indeed.com/career-advice/career-development/belbin-team-roles
[Accessed 19 December 2023].
log-roket, 2023. logrocket. [Online]
Available at: https://blog.logrocket.com/product-management/tuckman-model-5-stages-team-
development/
[Accessed 21 December 2023].
Mercedes, 2023. Benz. [Online]
Available at: https://group.mercedes-benz.com/company/strategy/
[Accessed 18 December 2023].
Mercedes, 2023. Mercedesbenz. [Online]
Available at: https://group.mercedes-benz.com/responsibility/employees/mercedes-benz-
team.html
[Accessed 18 December 2023].
Mercedes, 2023. Wikipedia. [Online]
Available at: https://en.wikipedia.org/wiki/Mercedes-Benz
[Accessed 18 December 2023].
Panmore, 2023. panmore. [Online]
Available at: https://panmore.com/toyota-organizational-culture-characteristics-analysis
[Accessed 20 December 2023].
shortform, 2023. shortform. [Online]
Available at: https://global.toyota/en/newsroom/corporate/32997359.html
[Accessed 20 December 2023].
studo, 2023. studo. [Online]
Available at: https://www.studocu.com/en-gb/document/north-warwickshire-south-
leicestershire-college/management-accounting-costing/unit-9-assignment-one-team-building-
in-business/14287295
[Accessed 21 December 2023].
Team, 2023. Asana. [Online]
Available at: https://asana.com/resources/group-vs-team
[Accessed 18 December 2023].
Team, 2023. Career guide. [Online]
Available at: https://ca.indeed.com/career-advice/career-development/teamwork-examples
[Accessed 18 December 2023].
Toyota, 2023. Toyata News. [Online]
Available at: https://pressroom.toyota.com/top-reasons-why-toyota-leading-company-
diversity/
[Accessed 20 December 2023].
Toyota, 2023. Toyota. [Online]
Available at: https://brand.toyota.com/who-we-are
[Accessed 20 December 2023].
Toyota, 2023. Toyta news room. [Online]
Available at: https://pressroom.toyota.com/toyotas-toyotability-business-partnering-group-
pushes-mobility-forward-in-north-america/
[Accessed 20 December 2023].
wcupa, 2023. wcupa. [Online]
Available at: https://www.wcupa.edu/coral/tuckmanStagesGroupDelvelopment.aspx
[Accessed 21 December 2023].