SERVICE BY PROCESS

Pendidikan :

1. S-1 ( Sarjana Teknik Elektro)

2. S-2 ( Master Manajemen Bidang Human Resource

Manajemen)

3. S-3 (Doktor Ilmu Ekonomi Bidang Manajemen

Strategi “ Corporate Entrepreneurship” )

4. Sertifikasi AHLI Tenaga Listrik Madya

5. Penulis Buku Survival Startup

Expertise : Optimasi, Corporate Entrepreneurship,

Venture Creation, Strategic Management

Name :Dr. Eric Harianto, S.T , MM.

 Profile :

1. Staff Ahli Rektorat Universitas Ciputra

2. Dosen Tetap S2 Universitas Ciputra

3. Dosen Praktisi S2 dan S1

4. Komisaris Polaris Group

My Super Mentor

My Super Mentor My Super Mentor

Pengalaman Kerja :
1. Outsourching Building

2. Mechanical & Electrical

3. Paper & Printing

4. Communication Technology

5. System Development
 SERVICE BY PROCESS CREATE VALUE

1. What Level Of Your Services.

2. What Value Of Service can you create today.
3. What Types Of Customer Do You Have.
4. How To Bounce Your Services.
5. What Position Your Services in the Ladder Loyality.
6. Make Your Own Model Of Services.
7. Make Customer Journey Canvas to Service Exelent.
8. Building Partnership Canvas.
What level of your services now?
WHAT VALUE CAN YOU CREATE WITH YOUR SERVICE TODAY?
WHAT TYPES OF CUSTOMER DO
YOU HAVE?
HOW TO BOUNCE UP YOUR SERVICE?
FIVE STEP SERVICE RECOVERY PROCESS
HOW TO SCALE UP THE SERVICES?
MAKE YOUR OWN MODEL OF SERVICES
MAKE A CUSTOMER JOURNEY
CANVAS TO SERVICE EXELENT
PENUGASAN KELOMPOK

• 1.Buatlah Model Services Business

• 2.Buatlah Canvas Building Powerfull Partnership
• 3.Buatlah Customer Journey Service Canvas

• Objek Project Business / Perusahaan tempat bekerja