INCIDENTTTR CUS SUMMARYREPORTED OWNER GOWNER CUSTOMESERVICE WITEL WORKZON

INC10418800:12:06 INC1041682024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGCKW

INC10418827 [SQM] 1312024-05-06TIER1-BDG-SLMSPTPL-TSEL INTERNETBANDUNGCKW
INC10419041 [SQM] - M 2024-05-06TIER1-BDG-SLMSPTPL-TSEL INTERNETBANDUNGCLL
INC10418600:24:26 T1 / 194112024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGCKW
INC10417600:57:59 [1311811122024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGCKW
INC10417101:11:10 INC10416872024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGCKW
INC10416801:28:44 GAMAS OD 2024-05-06ROC-3 BANDUNGCKW
INC10416501:48:36 T1 / 198202024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGCKW
INC10413602:06:11 INC10399892024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10413603:16:28 GAMAS FTB 2024-05-06TAW HD J 22950027 PL-TSEL INTERNETTASIKMALTSM
INC10409804:50:02 INC1039982024-05-06ACCESS_M HDTAWSKPL-TSEL INTERNETBANDUNGMJY
INC10409504:57:36 INC10399892024-05-06ACCESS_MHDTAWSKPL-TSEL INTERNETBANDUNGMJY
INC10408005:22:19 T1 / 189572024-05-06ACCESS_MHDTAWSKPL-TSEL INTERNETBANDUNGLEM
INC10401007:15:18 GAMAS FTB 2024-05-06TAW HD J 22950027 PL-TSEL INTERNETTASIKMALTSM
INC10400107:27:28 GAMAS FTB 2024-05-06TAW HD J 22950027 PL-TSEL INTERNETTASIKMALTSM
INC10399907:31:07 GAMAS FTB 2024-05-06TAW HD J 22950027 PL-TSEL INTERNETTASIKMALTSM
INC10398806:40:09 INC1039982024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10397907:04:02 INC10399892024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10397406:25:03 INC1039982024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10394507:06:16 INC10399892024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10393207:35:56 INC10399892024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
INC10390507:49:12 INC10399892024-05-06ACCESS_MAINTENAPL-TSEL INTERNETBANDUNGMJY
STATUS STATUS DTICKET I REPORTED CONTACTCONTACTCONTACTBOOKING DESCRIPTREPORTED
BACKEND2024-05-06INC104168MY.INDIH 8.21E+10 Saptono Busbsanyoto@yahoo.com
CLOSED 2024-05-06INC104168PROACTIV8.38E+10 leti mutia santi
CLOSED 2024-05-06INC104172PROACTIV8.22E+10 DWI SANTOSO
BACKEND2024-05-06INC104159NAILA.GH 8.38E+10 JUASTO
BACKEND2024-05-06INC104159MY.INDIH 8.39E+10 MONALISAMUNALISA38677@GMAIL.COM
BACKEND2024-05-06INC104168MY.INDIH 8.97E+10 Hudan Natshudannatskin@gmail.com
ANALYSIS2024-05-06INC104159ROC3_020
BACKEND2024-05-06INC104168AHMAD.RI082118062bp .dadan Assigned By STO
BACKEND2024-05-06INC103998MUHAMMAD 8.12E+10 ira iramarlian 2024-05-07Customer Assign
BACKEND2024-05-06INC104020MY.INDIH 9E+09 yayat koswpasmakobiel@gmail.com
BACKEND2024-05-06INC103998MUHAMMAD 8.21E+10 EPON PONTIANI SP 2024-05-07Customer Assign
BACKEND2024-05-06INC103998ANTON.RI 8.13E+10 ismutiar 2024-05-07Customer Assign
BACKEND2024-05-06INC103998ALIF.PATR8.54E+10 asmira
BACKEND2024-05-06INC104020MY.INDIH 8.52E+10 gugun medal.gun 2024-05-07Customer Assign
BACKEND2024-05-06INC104020KUS.HERA8.23E+10 ELFIANI 2024-05-07Customer Assign
BACKEND2024-05-06INC104020MY.INDIH 8.52E+10 Mochamadoink_vw@yahoo.com
BACKEND2024-05-06INC103998MY.INDIH 8.12E+10 Saefudin encisulist 2024-05-07Reassigned By HD
BACKEND2024-05-06INC103998HANSA.AG8.38E+10 alan 2024-05-06Reassigned By HD
BACKEND2024-05-06INC103998MY.INDIH 8.12E+10 Agus Rakharakhmath2024-05-06Reassigned By HD
BACKEND2024-05-06INC103998MY.INDIH 8.52E+10 suchi Hendrquinshaka 2024-05-06Reassigned By HD
BACKEND2024-05-06INC103998MY.INDIH 8.21E+10 Luthfy luthfymuh 2024-05-06Reassigned By HD
BACKEND2024-05-06INC103998RIZKA.APR8.13E+10 BU PUTRI 2024-05-06Reassigned By HD
SOURCE TSUBSIDIA EXTERNALCHANNELCUSTOMECLOSED BCLOSED / CUSTOMER CUSTOMESERVICE I
CUSTOMER MYINX-171 40 REGULER 31116445 SAPTONO31116445
PROACTIVE 50 40795453 LETI MUTI40795453
PROACTIVE 50 61762416 DWI SANT61762416
CUSTOMER 240506-12 2 HVC_SILVER 61426837 NATIQA R61426837
CUSTOMER MYINX-171 40 67126855 EMAS 67126855
CUSTOMER MYINX-171 40 REGULER 64360088 HUDAN NA64360088
GAMAS
CUSTOMER 240506-11 2 HVC_SILVER 58492739 DADAN TA58492739
CUSTOMER 240506-11 2 HVC_SILVER 51883126 IRA MARLI51883126
CUSTOMER MYINX-171 40 HVC_SILVER 59380652 YAYAT K 59380652
CUSTOMER 240506-11 19 HVC_SILVER 55227776 EPON PON55227776
CUSTOMER 240506-11 2 HVC_SILVER 61299494 ISMUTIAR61299494
CUSTOMER 240506-11 2 REGULER 61752644 MUHAMMAD 61752644
CUSTOMER MYINX-171 40 REGULER 65096346 GUGUN GU 65096346
CUSTOMER 240506-11 2 HVC_SILVER 51144844 N 51144844
CUSTOMER MYINX-171 40 HVC_SILVER 50187349 MOCHAMAD 50187349
CUSTOMER MYINX-171 40 REGULER 57005954 SAEFUDIN57005954
CUSTOMER 240506-11 2 HVC_SILVER 60890568 LALA ASM60890568
CUSTOMER MYINX-171 40 REGULER 43038253 AGUS RAK43038253
CUSTOMER MYINX-171 40 REGULER 63802650 SUCHI HE63802650
CUSTOMER MYINX-171 40 REGULER 65344843 AJENG SR65344843
CUSTOMER 240506-10 2 HVC_SILVER 56417069 PUTRI CA 56417069
SERVICE SLG TECHNOLLAPUL GAUL ONU RX PENDING DATEMODIINCIDENTREGION
1.31E+11 Fiber 0 NULL 2024-05-06 21:32:12 REG-3
1.31E+11 SILVER Fiber 0 2024-05-06 21:11:26 REG-3
1.31E+11 SILVER Fiber 0 2024-05-06 21:11:13 REG-3
1.31E+11 SILVER Fiber 0 2024-05-06 21:32:11 REG-3
1.31E+11 FIBER 0 2024-05-06 21:32:08 REG-3
1.31E+11 SILVER Fiber 0 NULL 2024-05-06 21:32:07 REG-3
0 0 2024-05-06 21:32:06 REG-3
1.31E+11 SILVER Fiber 0 NULL 2024-05-06 21:32:05 REG-3
1.31E+11 SILVER Fiber 0 NULL | -22.14 2024-05-06GAMAS - REG-3
1.31E+11 SILVER Fiber 1 NULL | null 2024-05-06 21:31:59 REG-3
1.31E+11 SILVER Fiber 0 NULL | -20.13 2024-05-06 21:31:52 REG-3
1.31E+11 SILVER Fiber 0 NULL | -22.22 2024-05-06 21:31:52 REG-3
1.31E+11 SILVER Fiber 0 0 | -20.51 2024-05-06 21:31:50 REG-3
1.31E+11 SILVER Fiber 0 NULL 2024-05-06 21:31:43 REG-3
1.31E+11 SILVER Fiber 0 NULL 2024-05-06 21:31:42 REG-3
1.31E+11 SILVER Fiber 0 NULL 2024-05-06 21:31:42 REG-3
1.31E+11 SILVER Fiber 0 NULL | -23.66 2024-05-06GAMAS - REG-3
1.31E+11 SILVER Fiber 0 NULL | -23.18 2024-05-06GAMAS - REG-3
1.31E+11 SILVER Fiber 1 1 NULL | -23.56 2024-05-06 21:31:39 REG-3
1.31E+11 SILVER Fiber 0 NULL | -22.84 2024-05-06 21:31:36 REG-3
1.31E+11 SILVER Fiber 0 NULL | -20.55 2024-05-06 21:31:35 REG-3
1.31E+11 SILVER Fiber 0 NULL | -18.27 2024-05-06 21:31:32 REG-3
SYMPTOMHIERARCHSOLUTIONDESCRIPTKODE PR PERANGKTECHNICIDEVICE NWORKLOGCLASSIFI
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi ODP-CKW-FAE/033 FTECHNICAL
INTERNET | TECHNICAL | PredictiAuto-closed S Q M - Relasi ke Gamas ODP-CKW-FAE/032 FTECHNICAL
INTERNET | TECHNICAL | PR Auto-closed S Q M - Relasi ke Gamas ODP-CLL-FAD/009 FA TECHNICAL
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total ODP-CKW-FAK/064 FTECHNICAL
INTERNET | TECHNICAL INTERNET - CPE ODP-CKW-F
datek tida TECHNICAL
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati Total ODP-CKW-FAN/007 FTECHNICAL
| | Force Major (Bencana Alam, Kecelakaan, lainnya)ODC-CKW-FAD,ODC-CKW-FAD ODC-CKW-FAD,ODP-CKW-FA
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati To88170032 ODP-CKW-FAD/052 FTECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - ODC - PENYAMBUNG18960354 ODP-MJY-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi ODP-TSM-F
PengukuraTECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT 21000006 ODP-MJY-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT 21000006 ODP-MJY-F 209064 / CTECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT FEEDER ODP-LEM-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
INTERNET | TECHNICAL | Bisa Browsing (FISIK) - Intermitten / 96156204 ODP-TSM-FTB/008 FT TECHNICAL
INTERNET | TECHNICAL | Tidak Bisa Browsing - 2P / 3P Mati To20850042 ODP-TSM-FREVISI / 19TECHNICAL
INTERNET | TECHNICAL | Tidak Bisa Browsing - Tidak Bisa Koneksi ODP-TSM-FTB/010 FT TECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - ODC - PENYAMBUNG16952088 ODP-MJY-F close TECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - ODC - PENYAMBUNG16952088 ODP-MJY-F close TECHNICAL
INTERNET | TECHNICAL | modeGAMAS - FEEDER - GANTI KT 16963211 ODP-MJY-F PengukuraTECHNICAL
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT 16952088 ODP-MJY-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT 16952088 ODP-MJY-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
INTERNET | TECHNICAL | TidakGAMASB - FEEDER - GANTI KT 16963211 ODP-MJY-F #REQ #INSERA
TECHNICAL
#lapor NIK = 1895005
 REALM RELATED TSC RESUSCC RESUTTR AGENTTR MITR TTR NASI TTR PENDTTR REGI TTR WITE
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 00:12:06 00:00:00 00:12:06 00:12:06
TECHNICAL YES N/A | N/A
TECHNICAL YES N/A | N/A
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 00:24:26 00:00:00 00:24:26 00:24:26
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 00:57:59 00:00:00 00:57:59 00:42:33
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 01:11:10 00:00:00 01:11:10 01:11:10
W-FAD,ODP-CKW-FAYES N/A | N/A 00:00:00 00:00:00 01:28:44 00:00:00 01:28:44 00:00:00
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 01:48:36 00:00:00 01:48:36 01:48:36
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 02:06:11 00:00:00 02:06:11 02:06:11
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 03:16:28 00:00:00 03:16:28 03:16:28
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 04:50:02 00:00:00 04:50:02 04:50:02
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 04:57:36 00:00:00 04:57:36 04:57:36
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 05:22:19 00:00:00 05:22:19 05:22:19
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 07:15:18 00:00:00 07:15:18 07:15:18
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 07:27:28 00:00:00 07:27:28 07:27:28
TECHNICAL YES N/A | N/A 00:00:00 00:00:00 07:31:07 00:00:00 07:31:07 07:31:07
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 06:40:09 00:00:00 06:40:09 06:40:09
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 07:04:02 00:00:00 07:04:02 07:04:02
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 06:25:03 00:00:00 06:25:03 06:25:03
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 07:06:16 00:00:00 07:06:16 07:06:16
TECHNICAL YES N/A | N/A FAILED 00:00:00 00:00:00 07:35:56 00:00:00 07:35:56 07:35:56
TECHNICAL YES N/A | N/A not_found 00:00:00 00:00:00 07:49:12 00:00:00 07:49:12 07:49:12
TTR END NOTE GUARANTE
RESOLVE SN ONT TIPE ONT MANUFACIMPACTEDCAUSE RESOLUTI
00:12:06 4857544344D8299A
2024-05-06ZTEGC86DZTEG-F609
2024-05-06ZTEGC457ZTEG-F609
00:24:26 NON GUARANTEE
00:57:59
01:11:10 5A544547D292A081
01:28:44
01:48:36 NON GUARANTEE 464854549996AA50
02:06:11 NON GUARANTEE 48575443B48E66A0
03:16:28 5A544547CE994C87
04:50:02 NON GUARANTEE 48575443D5D0B4A3
04:57:36 NON GUARANTEE 5A544547D07954B2
05:22:19 NON GUARANTEE FHTT9BD7HG6145F
07:15:18 48575443B476BBAC
07:27:28 NON GUARANTEE 4857544321FC2D9F
07:31:07
06:40:09 5A544547CC46B425
07:04:02 NON GUARANTEE 48575443E65AB6AC
06:25:03 48575443BBC4EF9E
07:06:16 464854549D21FC10
07:35:56 48575443B487EE9C
07:49:12 NON GUARANTEE 4857544382525DA4
NOTES ESRK INFORMATION
ODC-CKW-FAE
ODC-CKW-FAE
ODC-CLL-FAD
ODC-CKW-FAK
ODC-CKW-FAK
ODC-CKW-FAN

ODC-CKW-FAD
ODC-MJY-FBH
ODC-TSM-FTB
ODC-MJY-FBH
ODC-MJY-FBH
ODC-LEM-FAF
ODC-TSM-FTB
ODC-TSM-FTB
ODC-TSM-FTB
ODC-MJY-FBH
ODC-MJY-FBH
ODC-MJY-FBH
ODC-MJY-FBH
ODC-MJY-FBH
ODC-MJY-FBH