NAMA :MUH CHYSAR SAPUTRA SIWU

TUGAS :BAHASA INGGRIS

BAB 1
SELF INTRODUCTION
1. THE MOST BASIC IN SELF INTRODUCTION
A. GREETING :
Begin with a polite greeting, such as "Hello," "Hi," or "Hey.“ Or you can also say “Good
Morning”, “good afternoon”, etc. Before ending your introduction, don’t forget to close
with “Nice to Meet You”
B. NAME :
Start by introducing yourself with your name. This is the most fundamental piece of
information. You can say “My Name Is”, or “I am” If you want to tell your short name,
you can also say “Just Call Me”
C. AFFILIATION OR ROLE :
Depending on the context, mention your current affiliation or role. For example, you
might say, "I'm a student at National University of Singapore" or "I work as a designer at
Puru Kambera.”
D. ORIGIN (OPTIONAL)
You can optionally mention your place of origin or hometown, which can help others get
to know you better. For example, “I come from Jakarta” or “I am from”. You can also say
“I came from” or “I was from”. Notice the difference
2. ESSENTIAL ASPECTS TO PUT IN YOURSELF INTRODUCTION
A. BACKGROUND
On where you're from or your hometown, as it can provide context about your
upbringing and experiences.
B. ACADEMIC / CAREER ASPIRATION
Share what you're studying or your career goals if it's relevant to the context. This gives
others insight into your interests and ambitions.
C. INTEREST / HOBBIES
Mentioning your hobbies or interests can help you connect with others who share
similar passions.
D. PERSONAL TOUCH
Adding a personal touch, such as a fun fact about yourself or a unique skill, can make
your introduction more engaging and memorable.
E. AVAILABILITY / ACCESSIBILITY
Let others know that you're open to communication and collaboration. Encourage them
to reach out or ask questions.

BAB 2
 WORKPLACE VOCABULARY
1. TONGUE TWISTER
"She sells seashells by the seashore, The shells she sells are surely seashells. So if she sells
shells on the seashore, I'm sure she sells seashore shells.”
2. VOCABULARY BUILDING
➢ Employee (pegawai)
➢ Meeting (rapat)
➢ Budget (anggaran)
➢ Workload (beban kerja)
➢ Colleague (kolega)
➢ Task (tugas)
➢ Customer (kostumer)
➢ Employer (bos)

BAB 3
BUSINESS PHONE CALL
1. SEQUENCE OF PHONE CALL
A. RECEIVER :
- State greetings
- Acknowledgement
- Engagement
- Discussion
- Resolution or Next step
- Thank and Confirm
- Farewell
B. CALLER :
- Introduction
- State the purpose
- Engagement
- Discussion
- Resolution and Next step
- Thank and Confirm
- Farewell

2. USEFUL PHRASES TO USE IN BUSINESS PHONE CALL

A. ANSWERING THE PHONE :
- Hello
- Good morning / afternoon
- [ Your company name ], [ Your name ] speaking
- How can I assist you?
- This is [ your name ]
- Who am I speaking with?
- How many I help you today
 B. IDENTIFYING YOURSELF :
- This is [ your name ] calling from [ your company ]
C. ASKING FOR SOMEONE :
- May I speak with [ person’s name ], please?
D. PLACING SOMEONE ON HOLD :
- Please hold for a moment
E. ENDING A CALL :
- Thank you for calling
F. REQUESTING CLARIFICATION :
- Can you please repeat that?
G. CONFIRMING INFORMATION :
- Just to confirm, you said ….
H. EXPRESSING GRATITUDE :
- Thank you for your time and assistance
I. OFFERING ASSISTANCE :
- Is there anything else I can help you with?

BAB 4
NEGOTIATION AND DECISION
1. NEGOTIATION PHRASES :
A. OPENING NEGOTIATION :
- "Let's start by discussing..."
B. MAKING OFFERS :
- "We are willing to offer..."
C. ASKING FOR CLARIFICATION :
- "Could you clarify what you mean by..."
D. EXPRESSING AGREEMENT :
- "That sounds reasonable."
E. EXPRESSING DISAGREEMENT :
- "I'm afraid we can't accept that proposal."
F. OFFERING COMPROMISES :
- "How about if we meet in the middle?"
G. SUMMARIZING THE AGREEMENT :
- "Our final decision is to...”

2. DECISION MAKING PHRASES :

A. DISCUSSING OPTION :
 - "Our final decision is to..."
B. WEIGHING PROS AND CONS :
- "Let's evaluate the benefits and drawbacks."
C. EXPRESSING PREFERENCES :
- "I personally lean towards..."
D. SEEKING INPUT :
- "Do you have any insights to share?"
E. REACHING A DECISION :
- "The final verdict is..."
F. CONFIRMING AGREEMENT :
- "Is everyone in agreement with this choice?"

BAB 5
AGREE OR DISAGREE
HOW TO STATE YOUR AGREEMENT OR DISAGREEMENT?
➢ I AGREE WITH THE STATEMENT :
- "I couldn't agree more."
- "I share the same sentiment."
- "That's my exact feeling on the matter."
➢ I DISAGREE WITH THE STATEMENT :
- "I respectfully disagree."
- "I see it differently."
- "I'm afraid I can't agree with that."

BAB 6
BUSINESS ETIQUETTE (CROSS CULTURAL UNDERSTANDING)
1. INTRODUCTION
Cross culture is a concept that recognizes the differences among business people of different
nations, backgrounds, and ethnicities, and the importance of bridging them. Cross-cultural
business etiquette means the unwritten rules and behaviors that are seen as right or polite in
different cultures when doing business.

2. CROSS CULTURES AROUND THE WORLD

A. GREETINGS
➢ WESTERN CULTURES :
- Handshakes are common, usually firm but not overpowering
- Maintaining eye contact is considered respectful.

➢ ASIAN CULTURES :
- Bowing is customary, with variations based on factors like age and hierarchy
 - Handshakes might be used in more formal or international settings.
➢ MIDDLE EASTERN CULTURES :
- Greetings often involve warm handshakes and are sometimes followed by
placing the right hand over the heart.
B. COMMUNICATION STYLES
➢ DIRECT VS INDIRECT :
- Western cultures tend to be more direct in communication,
- while Asian cultures might use indirect language to convey messages
politely.
➢ HIERARCHICAL VS EGALITARIAN :
- Some cultures, like Japan, respect hierarchical structures, while Scandinavian
cultures embrace egalitarianism.
C. DRESS CODE
➢ FORMAL VS CASUAL :
- Western countries often have formal business attire (suits),
- while some Asian countries might have more relaxed dress codes unless in
highlevel corporate environments
➢ CULTURE ATTIRE :
- Some regions emphasize wearing traditional attire, especially during
business meetings or ceremonies.
D. MEETING AND PUNCTUALITY
➢ TIME ORIENTATION :
- Cultures vary in their perception of time.
- In some, punctuality is highly valued (Switzerland, Germany)
- while in others, a more relaxed approach exists (Latin American countries).
➢ MEETING STRUCTURE :
- Some cultures prefer structured, agenda-driven meetings (Germany, USA),
while others focus on relationship-building before discussing business
matters (China, Middle Eastern countries).
E. GIFT GIVING
➢ PROTOCOL :
- Gifts are often exchanged as a sign of respect or gratitude.
- However, the etiquette around giving and receiving gifts varies widely.
➢ ACCEPTANCE :
- In some cultures, refusing a gift initially is customary,
- while in others, it might be seen as impolite.
F. BUSINESS CARD
➢ EXCHANGE ETIQUETTE :
- In Japan, business cards are exchanged ceremoniously with both hands.
- Reading and acknowledging the card is considered respectful
➢ ACCEPTANCE :
- In some cultures, the exchange of business cards might be less formal but
equally important for establishing connections.
BAB 7
TELLING TIME
HOURS AND MINUTE
There are many ways of telling time. We’re going to learn about how to tell time in proper ways. This
is also the way how to answer the question “what time is it?”. First, we will be learning O’CLOCK. We
use O’CLOCK when there is no the minute. For example: 1 o’clock 12 o’clock 5 o’clock 9 o’clock

1. We use PAST when there’s some minute after the hour For example: 4.12 = twelve past four
2. We use TO when there’s some minute before the hour For example: 6.48 = twelve to seven
3. We use A HALF to show thirty minutes after some hour For example: 7.30 = a half past seven
4. We use A QUARTER to show fifteen minutes before or after some hour For example: 6.15 = a
quarter past six

AM AND PM
➢ IN THE MORNING
Time range: sunrise to 11.59 AM. Sunrise typically occurs at 5-6 AM
➢ IN THE EVENING
Time range: 5-6 PM to 8-9 PM Evening starts from sunset
➢ IN THE AFTERNOON
Time range: 12 PM to sunset Sunset typically occurs at 5-6 PM
➢ AT NIGHT
Time range: after evening to sunrise Evening typically ends at 8-9 PM

1. We use AM when the time is around 12 at midnight to 11.59 in the afternoon For example:
6.12 AM = twelve past six in the morning
2. We use PM when the time is around 12 in the afternoon to 11.59 at midnight For example:
7.57 PM= three to eight in the evening

BAB 8
DAY , DATE , MONTH , YEAR
DAY :
1. Sunday
2. Monday
3. Tuesday
4. Wednesday
5. Thursday
6. Friday
7. Saturday

DATE :
1. American Style: (mm dd, yy)
 • June 14, 1831 = June – fourteenth – eighteen thirty one
2. British Style: (dd mm yy)
• 14 June 1831 = the fourteenth of June – eighteen thirty one

MONTH :
1. January
2. February
3. March
4. April
5. May
6. June
7. July
8. August
9. September
10. Oktober
11. November
12. December

YEAR :
➢ Years are normally divided into two parts. Example ; 1066 ten sixty-six
➢ When a year ends in a number between 01 and 09, then that last part is pronounced as
the name of the letter O + number. Example ; 1709 seventeen O nine
➢ When a year ends in 00 then the year is said as the digits before 00, and then hundred.
Example ; 1300 thirteen hundred
➢ For the year 2000-2010 we normally say two thousand and + number. Example ; 2001
two thousand and one
➢ For the first years after 2010, you may hear two different versions ;
- 2012 two thousand and twelve
- 2012 twenty twelve
They are both used and correct.