DICKY CHANDRA PERMADI

Phone: +62 857-1632-5063

Email: chandradicky33@gmail.com

SUMMARY
Versatile IT professional with expertise in technical support, hardware/software troubleshooting, and
multimedia production. Proven ability to diagnose and resolve issues efficiently, ensuring smooth IT
system operation. Skilled in installing, maintaining, and repairing computer hardware, software, and
networks. Additionally, proficient in graphic design, video editing, and multimedia production for diverse
projects. A proactive problem-solver committed to delivering high-quality solutions.

WORK EXPERIENCE
IT Support Specialist/SIRS, RSK Bedah Rawamangun Oct 2023 - Jan 2024
Collaborated with cross-functional teams to develop and implement IT solutions.
Enhanced system performance by identifying and resolving technical issues promptly.
Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
Streamlined IT processes for increased efficiency and reduced downtime.
Reduced support tickets through proactive maintenance of hardware, software, and systems.

Multimedia Intern, Tax Center Gunadarma Mar 2019 - Jan 2024

Collaborate with clients and internal teams to understand multimedia project requirements.
Provide technical support during multimedia productions, including audiovisual setups, lighting
arrangements, and equipment configuration.
Edit and enhance multimedia content using software such as Adobe Creative Suite and other.
IT Technical Support Intern, Tax Center Gunadarma Mar 2019 - Jan 2024
Troubleshoot and resolve hardware and software issues, including but not limited to desktops,
laptops, printers, and mobile devices.
Assist with the setup and maintenance of user accounts and permissions.
Participate in IT projects such as software upgrades and hardware deployments.
EDUCATION
Bachelor of Engineering , Informatics Engineering Mar 2018 - Jan 2024
Gunadarma University
COURSES
Javascript programming languange fundamental (Lepkom Gunadarma) - 2023
Digital Marketing (TaxCenter Gunadarma ) - 2021
Masterclass FDBL 2021 (FIKOM Budiluhur ) - 2021
10 Usability Heuritics For User Interface Design (Ngampooz) - 2021
C# For Beginer (Lepkom Gunadarma) - 2020
Fundamentals of Design Graphics (LSP Gunadarma) - 2022
ADDITIONAL INFORMATION
Skills: UI/UX, Programming Languages, Visual design, Cinematography, Data Analysis, Cross-
functional teamwork, Problem-Solving .
Languages: English, Indonesia.
Software : Adobe Photoshop, Lightroom, Adobe Illustrator, Adobe Premiere Pro, Adobe After
Effects, Filmora, Figma, Java programming, C/C++ programming, Microsoft PowerPoint, Excel
and Word