Muhammad Naufal Rizqullah

+6282283479822 - naufalrmuhammad@gmail.com

WORK EXPERIENCE

Sep 2022 - Jan 2023 Customer Service

IDWebhost

Developed and implemented customer service policies which improved customer

satisfaction by 10%.
Answered customer inquiries promptly and effectively, resulting in a 95% customer
satisfaction rating.
Developed innovative solutions and problem-solving techniques for exceptional customer
service.
Resolved complex customer issues in a timely manner, saving the company thousands of
dollars in account cancellations.
Established a customer loyalty program which increased customer retention by 25%.

Jan 2020 - Aug 2022 Digital Marketing

Sensei Kopi

Generated new leads for the company through digital channels

Improved website conversion rate by 20% with a strategic digital marketing plan
Developed and implemented viral marketing campaigns to increase brand awareness
Used data-driven analytics tools to ensure targeted and effective campaigns
Increased social media following by 20% through creative content creation and strategy

Jan 2019 - Dec 2019 Customer Service

Extalia Hobbies

Answered customer inquiries promptly and professionally

Resolved customer complaints with empathy and understanding
Maintained records of customer interactions and transactions
Developed and maintained a positive customer service relationship
Tracked, followed and resolved customer service requests and issues

EDUCATION

Jun 2013 - May 2016 SMAN 1 Harau, Sumatera Barat

MIPA

Jul 2010 - May 2013 SMP N 1 Harau

PERSONAL STATEMENT
High school graduate with experience in developing and implementing digital marketing
www.kalibrr.com P age 1 of 2
 High school graduate with experience in developing and implementing digital marketing
campaigns through
internship opportunities in two local companies. Looking for job opportunities that provide
opportunities for
further development. Has four years of experience in creative writing, and grammar. Have a
Microsoft Office
Specialist certification, and use English as a second language.
SKILLS Editing
Writing Scientific Papers
Content Writing
Copy Editing
Microsoft Office

AWARDS AND
ACHIEVEMENTS

Jul 2019 Microsoft Office Specialist

Microsoft
2nd winner of Word 2013 on MOS + ACA National Championship 12 July 2019

ASSESSMENT RESULT

Taken Aug 2022 Attention to Detail

Result: Satisfactory
This test unit measures the ability to identify patterns and inconsistencies in visual
representations of data

Taken Aug 2022 General Computer Knowledge

Result: Good
Everyday business communication and other important transactions are completed efficiently
with office computer applications, email, and the internet. Computers in the workplace have
reduced cost and time in processing tasks. Hiring employees with working knowledge of
computers is the current standard. This test assesses basic knowledge of computer
operations, hardware and web proxies.

Taken Aug 2022 App Knowledge

Result: Good
This test unit measures the familiarity of the test taker with common productivity suites and
other software such as MS office, email clients, and messaging clients

www.kalibrr.com P age 2 of 2