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Wa0061
Wa0061
Wa0061
A dissertation submitted in partial fulfilment of the requirement for the award of Degree in
Submitted By
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ABSTRACT
The main aim of the project was to reduce the rejection rate in sampling procedure in women’s wear. Data collection was done to understand the present
status of rejection. After analyzing the data, rejection percentage in the first stage of sampling was found 61%. Major reasons of rejection were identified
with the help of data collection and significant causes were identified with the help of cause and effect diagram. The suggested solutions were implemented
and data has been collected to understand the result after implementation. The designed solutions will help to improve the process, saves time & reduce the
cost.
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CERTIFICATE
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ACKNOWLEDGEMENT
I am really grateful to NIFT for providing me an opportunity to do my Graduation Project on “EFFECTIVE COMMUNICATION TO REDUCE THE REJECTION IN SAMPLING at TRENT LTD”,
MUMBAI . A project report usually falls short of its expectations until and unless guided by the right people at the right time. Hence, I would like to express my deep sense of gratitude
and heartfelt thanks to my college mentor Ms. Kavita Pathare, without whom my graduation project would have been a distant dream. I would also like to acknowledge Ms. Aboli Naik,
Course Coordinator for their tremendous support throughout my project and other faculties of Department of Fashion Technology for their guidance and feedback.
I am indebted to Mrs. Pali Gupta, Senior Buyer (Women’s wear, Zudio) for letting me to pursue/carry out my graduation project with their organisation and for constantly supporting
and motivating me throughout my project’s tenure. I also express my sincere gratitude to her team for providing valuable insights of the company and for mentoring me at each and
every stage, leading to the successful completion of my project.
I am also grateful to all the employees of ‟TRENT LTD”, who left no stone unturned for explaining the details about various processes while I am in the initial phase of the learning and
spent a considerable amount of valuable time with me.
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1. INTRODUCTION
Zudio is a part of Trent ltd. Trent Ltd. is a retail operations organization that claims and deals with various retail chains in India. Zudio is a value retail
chain formed in 2016. Having 40 stand alone stores in all corners of India and being a part of 160 more stores, lined up to open by year 2020. Following
are the categories of women’s wear in Zudio –
Young Women (Active wear, Casual wear)
Modern Women (Casual wear, Formal wear)
Zudio is currently working in a very short period of the cycle. They have 2 seasons –
Autumn-Winter
Spring- Summer
Already, they were working with 6 packs in each season which implies 12 packs in a year. In each pack, some new styles & items entered in the market
through their stores and websites. They remodel their entire stores with new styles once in every 2 months.
Since the competition is increasing day by day retailers are doing everything to keep up their image in the market.
To take a competitive edge over other brands, Zudio has launched 2 drops in a pack in each season i.e. 2 new launches in a month, in this way they plan
to reduce their lead-time.
They are working on 3 sampling stages –
1 Blue seal Sample (Fit sample)
2 Silver seal Sample (Pre production sample)
3 Golden seal Sample (QC/ Production sample)
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2. PROBLEM STATEMENT
Working in a short period of cycle with such a large number of styles is truly troublesome. It was found that they are confronting issues in sealer samples.
There is immense rate of rejection gotten by them with the initial stage of sealer samples. It takes 3-4 submissions of similar sample to confirm one style of
the sample which can consume upto a month at times.
• Huge rejections happen because of fit and measurements issues in the samples.
• Rejection in sealer samples increase their lead-time results in the failure of delivering the stocks on time
Sub Objectives:
• To develop an effective communication of technical details between the buyer and the vendor
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4. REVIEW OF LITERATURE
1. Reduction in rejection rate of blue seal samples in women’s wear
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4. Investigation to Control Fit Issues and Reduce customer returns for Knit Garments in Online Apparel Brand
5. Effectiveness of Technical Packages for the Apparel Production Process in the Global Apparel Industry
6. Product development in the sampling department and analyses of the business process
By: ShivaniArora
This project is constructed around analyzing the workflow of an export house, focusing especially on the sampling unit (GAP). In this project, the main
emphasis has been on how to reduce the lead-time for particular style numbers that has been worked on. It includes a regular routine of chasing and logging
in the samples in order to get a timely approval from the buyer, this can be achieved by recommending and implementing solutions in order to reduce the
communication gap between the departments that work simultaneously. The focus of the project is to analyze how a sample is prepared for approval from the
buyer and the number of stages it has to go through before being passed to the production unit. The second half of the project is based on analyzing the
business process of the company as a whole, how it functions and what are the areas it should work on in order to improvise in terms of work performance,
cost minimization, streamlining of the work and the reporting system of the firm, with the help of which the organization has a better scope of performing,
satisfying the needs of the customers in time along with the required quality.
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5. RESEARCH METHODOLOGY
5.1 Data collection:
Internal survey to understand problems in the sampling procedure.
Survey for understanding vendor requirements.
5.2 Development of standardized draft of technical details.
5.3 Development of patterns to send to the vendors.
5.4 Implementation.
5.5 Result Analysis
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DATA ANALYSIS
The sample details of the past 2 seasons (SS18 & AW18) was collected, total 1584 samples were made for 255 styles of which 765 (48.3%) samples
got approved/ conditionally approved and 819 (51.7%) samples got rejected.
All Samples –
Overall Status Count Percentage
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Data indicating information of 100 randomly picked samples to figure out the major reason behind rejection:
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deviation
Nella 8 Rashi Approved
Ora 9 Sures Overseas Rejected Workmenship
Orchid 11 Sures Overseas Approved
Oggy 11 Tangent Rejected Workmenship
Peach 12 Findoc Approved
Pink 10 Tangent Rejected Measurement
deviation
Perry 4 Galaxy Approved
Phoebe 3 Childkraft Rejected Workmenship
Pixie 1 Childkraft Approved
Pumpy 1 Rashi Rejected Workmenship
Posh 10 Findoc Approved
Phill 5 Tangent Approved
Pure 4 Paridhi Apparels Approved
Rush 3 Sures Overseas Rejected Workmenship
Ringie 1 Childkraft Approved
Riana 9 Sures Overseas Approved
Ratty 8 Rashi Rejected Measurement
deviation
Rimmie 7 Galaxy Approved
Ross 7 Tangent Approved
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IDENTIFICATION OF REJECTION
AREA
38.8
31.4
18.5
11.1
MEASUREMENT WORKMENSHIP WRONG OTHER
DEVIATION CONSTRUCTION
In this figure, it was clearly found that the rejections were majorly coming because of “Measurement & fitting issues”. Fitting of the garment plays an
important role, the customer is ready to pay extra if he is getting a proper fitting. So that they can wear it comfortably.
39% of the rejections were coming because of measurement deviations and around 31% of the rejections were because of poor workmanship, if we want
to achieve our goal and reduce the rejection rate then we have to reduce the rejection coming from Fitting issues and measurement deviations first.
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Measurements Manpower
Lack of
Lack of precision knowledge
in measurement about the
by the vendor technical
terms
Measurement
Deviation
Communicatio Absence of
n problem tech packs Spec sheet not in
between accordance with
Comm fabric property
buyer and
vendor
Method Material
ISHIKAWA DIAGRAM
1 Manpower –
• Lack of knowledge – Lack of understanding about the technical terms and measuring terminology of the product in vendors. Vendors don’t have clear
understanding about the product and style element.
2 Material -
• Absence of tech packs- Appropriate information about the product and other related things is not communicated efficiently.
• Spec. sheet not in accordance with fabric property – There are chances that some spec. sheet were not co-related with the fabric composition.
3 Measurement -
• Lack of precision in measurements –There are chances that vendors were not precise while measuring the garments before sending samples to buyer
that leads to the rejection in measurement deviation.
4 Method -
• Communication problem between vendors and buyer – There are chances that there were a communication gap between vendors and buyer which
leads to the measurement deviation. Also, there was no clarity about the product.
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Respondent Composition
Technology
4 4
Buying & Planning
Sourcing
Techpack Team
4 4
Others
Level 1 Questionnaire, contained inquiries regarding the present sampling program and the goal was to discover the issue in the present sampling
program. Level 2 Questionnaire was outlined in light of the after effects of level 1.
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In Ques. 1 of the questionnaire as the most severe cause for high rejection rate in sample development and approval process was “No clear understanding of
the Product, style element & specifications by the vendor”.
1. Around 40% respondents (4 out of 10) selected the option “a - No clear understanding
of the Product, style element & specifications by the vendor” in their 1st preference and about 53% respondents (4 out of 7) selected the option “a” in
their 2nd preference.
2. 20% of the respondents (2 out of 10) thought that “Option b – Measurement deviation” is the major cause for the high rejection rate.
3. 15% respondents (2 out of 10) thought that the “Option d – No proper assessment of Vendors” could also be the major factor while getting the
rejections.
4. 10% respondents (1 out of 10) thought that “Option C – Incorrect fabric or trim” could be the reason for the issue and the percentage increase in the 2nd
preference where 28% respondents think the same.
The frequency distribution for all 9 options of question 1 is given in figure which clearly shows that the major cause for high rejection rate in sample
development process is “a. - No clear understanding of the Product, style element & specifications by the vendor “.
As well as the need for tech pack is also noticed, so that it can give a better clarity and understanding about the product.
In Question 2, although there were several suggestions given by respondents but most of the respondents suggested that “A sample/ pattern should be
provided with the Tech pack to the vendor to give better clarity about the product”
While in Survey 2, when asked about the factors responsible for No clear understanding of the Product, style element & specifications by the vendor, a.
Absence of tech pack/other technical details & d. Lack of pictorial representation were found to be the major responses.
The survey conducted in 2 levels clearly shows that the idea – providing the patterns with the tech pack is pretty good and appreciated by the concerned
authorities. By doing this there are less chances of getting Measurement deviations and Fitting issues and it can reduce the rejection rate.
Also, there is an urgent need to look into the technical pack for each product which could make the vendor understand the product more clearly.
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The company didn't have their sampling department. So, they won’t be able to send samples along with the newly developed tech packs but they can send
patterns, so that, it can help vendors to see effortlessly, and they can specifically utilize those patterns while development of the sample and saves time which
was utilized in pattern development, thus reduced the time required in sampling procedure. Additionally, then there are less odds of getting a rejection in
sealer samples.
Fit Clinic - Fit clinic is a platform which gives every last insight about the styles–brand andpatterns of similar styles in Lectra. It's a database with actual
pic/garment/line diagram; actual/tweaked measurements will be kept up for the reference in future.
The Main purpose is to give the organization a Pattern library of the specific style of women’s wear with full description and a detailed reference chart that is
crisp, exact and aligned according to the standards. By doing this it will be easier for them to utilize those patterns, do some minor changes if required and
send to the vendors along with Tech pack and thusly, reducing the rejection happens in sealer sample.
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TECHPACK ID 001SS19
PRODUCT DRESS
FIT NA
SEASON SS19
PACK 5
DEVELOPMENT DATE
REQUIREMENT DATE
SAMPLE SIZE S
PO No. DC1
PO No. DC2
SHIPMENT DATE
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS ZUDIO WOMEN’S
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
WITH DRAWSTRINGS
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS ZUDIO WOMEN’S
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
WITH DRAWSTRINGS
Combo 1
VISCOSE DOBBY
Main Fabric
WHITE
Color
Placement
Trim Fab1
NA
Color Trim1
Placement
Trim Fab2
NA
Color Trim2
Placement
Trim Fab3
NA
Color Trim3
Placement
Trim Fab4
NA
Color Trim4
Placement
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Combo 1
Trim Fab5
NA
Color Trim5
Placement
GOLD METAL
Buttons
Zipper
GOLD RIVETS
Rivets
Snaps
GOLD AGLETS
Other Trims
Wash
Packaging
Embroidery
PRINTED STRIPES
Printing Details
Comments
Fabric Code
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Technical Sketch
TECHPACK ID 001SS19 FIT TYPE NA DESIGNER - SOURCING ONKAR, ROHINI
STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS ZUDIO WOMEN’S
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
WITH DRAWSTRINGS
Designer/Buyer/Technologist
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STYLE ANGEL FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
CHECK FULL LENGTH MAXI
ZUDIO WOMEN’S
DESCRIPTION DRESS WITH HANDKERCHEIF SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
HEM
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STYLE ANGEL FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
CHECK FULL LENGTH MAXI
ZUDIO WOMEN’S
DESCRIPTION DRESS WITH HANDKERCHEIF SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
HEM
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STYLE ANGEL FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
CHECK FULL LENGTH MAXI
ZUDIO WOMEN’S
DESCRIPTION DRESS WITH HANDKERCHEIF SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
HEM
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STYLE ANGEL FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
CHECK FULL LENGTH MAXI
ZUDIO WOMEN’S
DESCRIPTION DRESS WITH HANDKERCHEIF SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND WEAR
HEM
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STYLE JANET FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
ZUDIO WOMEN’S
DESCRIPTION HIGH WAISTED JEGGING SIZE RANGE 26:28:30:32:34:36 TECHNOLOGIST JC BRAND WEAR
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STYLE JANET FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
ZUDIO WOMEN’S
DESCRIPTION HIGH WAISTED JEGGING SIZE RANGE 26:28:30:32:34:36 TECHNOLOGIST JC BRAND WEAR
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STYLE JANET FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
DESCRIPTION HIGH WAISTED JEGGING SIZE RANGE 26:28:30:32:34:36 TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
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Graded Specifications
TECHPACK ID 001SS19 FIT TYPE NA DESIGNER - SOURCING ONKAR, ROHINI
STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
1 F3 FRONT LENGTH FROM HPS 1 94.0 96.0 96.0 98.0 98.0 100.0
2 BO BACK LENGTH FROM HPS 1 94.0 96.0 96.0 98.0 98.0 100.0
3 C1 1/2 CHEST WIDTH 1" BELOW ARMHOLE 1 47.5 50.0 52.5 55.0 57.5 60.0
4 WP WAIST POSITION FROM HPS 0 44.0 45.0 45.0 46.0 46.0 47.0
6 HP HIP POSITION FROM HPS 0 59.0 60.0 60.0 61.0 61.0 62.0
7 H1 1/2 HIP WIDTH MEASURED STRAIGHT @2 POINT 1 51.5 54.0 56.5 59.0 61.5 64.0
10 AS ACROSS SHOULDER SEAM TO SEAM 0 38.5 40.0 41.5 43.0 44.5 46.0
12 AF2 ACROSS FRONT WIDTH AT MID OF ARMHOLE 0.5 34.5 36.0 37.5 39.0 40.5 42.0
13 AB2 ACROSS BACK WIDTH AT MID OF ARMHOLE 0.5 36.5 38.0 39.5 41.0 42.5 44.0
14 AH1 ARMHOLE MEASURED STRAIGHT 0.5 20.0 21.0 22.0 23.0 24.0 25.0
15 BC1 1/2 BICEP 1" BELOW ARMHOLE 0.5 16.0 17.0 18.0 19.0 20.0 21.0
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16 SO1 1/2 SLEEVE OPENING - RELAXED ( FULL ) 0.25 10.0 10.5 11.0 11.5 12.0 12.5
18 SL1 SLEEVE LENGTH FROM LSP ( FULL ) 0.25 58.0 59.0 60.0 61.0 62.0 63.0
19 SSL SLEEVE SLIT LENGTH 0 8.0 8.0 8.0 8.0 8.0 8.0
20 N1 NECK WIDTH - SEAM TO SEAM 0.25 17.5 18.0 18.5 19.0 19.5 20.0
21 F1 FRONT NECK DROP - HPS TO SEAM 0.25 8.5 9.0 9.5 10.0 10.5 11.0
22 FN2 BACK NECK DROP - HPS TO SEAM 0.25 2.0 2.0 2.0 2.0 2.0 2.0
25 CO5 COLLAR HEIGHT @ CENTER BACK 0 5.0 5.0 5.0 5.0 5.0 5.0
26 PW CENTRE FRONT PLACKET WIDTH 0 2.5 2.5 2.5 2.5 2.5 2.5
27 Y1 YOKE HEIGHT AT CENTRE BACK 0 8.0 8.0 8.0 8.0 8.0 8.0
28 RP SLEEVE ROLL UP TAB PLACEMENT FROM LSP 0 31.5 32.0 32.5 33.0 33.5 34.0
29 RL SLEEVE ROLL UP TAB LENGTH 0 15.0 15.0 15.0 15.0 15.0 15.0
30 RW SLEEVE ROLL UP TAB WIDTH 0 2.0 2.0 2.0 2.0 2.0 2.0
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31 FIRST BUTTON POSITION FROM NECK SEAM 0 5.0 5.0 5.0 5.0 5.0 5.0
32 LAST BUTTON POSITION FROM BOTTOM HEM 0 12.0 12.0 12.0 12.0 12.0 12.0
33 WAIST TIE LENGTH – EXPOSED 0 160.0 160.0 160.0 160.0 160.0 160.0
34 POCKET PLACEMENT FROM HPS 0 20.5 21.0 21.5 22.0 22.5 23.0
35 POCKET PLACEMENT FROM CENTER FRONT 0 5.0 5.0 5.0 5.0 5.0 5.0
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
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STYLE AMANDA FABRIC REFER COMBO DETAILS BUYER PALI, PRAGATI STATUS IN DEVELOPMENT
YARNDYED CHECK DRESS
DESCRIPTION SIZE RANGE XS:S:M:L:XL:XXL TECHNOLOGIST JC BRAND ZUDIO WOMEN’S WEAR
WITH DRAWSTRINGS
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5.2.2 Data indicating information of 50 new samples, which were provided with structured tech packs and patterns
The final pattern with updated tech pack was sent to vendors for sample making. The lead-time and Rejection rate was noted after the sample came just to see
the results of our experiment.
Live Fittings and evaluations were done on the newly received samples between the period 25th March to 12th April. The Fit trials on live models or dress form
are again conducted just to check the required fittings, measurements, drape, and fall and comfort ability of the garment etc. If the garment doesn’t have any
problem then the particular style is approved otherwise the sample is rejected and need sudden changes in pattern and specification and do the process again.
After that records were created and maintained on the status and reason for rejection/approval of the same.
Vendor wise sorting was also done to understand the difference in rejection rate, vendor wise.
deviation
Jina Denim Bottom Galaxy Approved
Kiki Tunic Paridhi Approved
Legend Hoodie Rashi Approved
Lenard Top Paridhi Rejected Wrong
Construction
Lucas Top Paridhi Approved
Magma Tshirt Rashi Approved
Marty Denim Bottom Galaxy Approved
Maxa Jumpsuit Paridhi Approved
Maxine Maxi Dress Findoc Rejected Style Change
6. RESULT ANALYSIS
Out of sample size - 50 styles, 37 styles were approved without doing any changes in the measurements and around 13 styles were rejected due to measurement
deviations, poor
workmanship and wrong construction etc.
It was observed that by sending patterns with the updated tech-pack, the rejection rate was 26% and around 74% of the sample size was approved in one
go.
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33.3
34
31
30
18
Approved Rejected
Comparison between previous rejection rate and current rejection rate after implementing:
50
50
40
30
20
10
0
Previous 54% Current 26%
After implementation, rejected sample percentage decreased from 54% to 26% in sealer samples (1st submission)
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Previous Current
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17
12
10
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MEASUREMENT WORKMANSHIP WRONG 2 OTHER
DEVIATION CONSTRUCTION
After implementation rejection rate decreases in all parameters including measurement deviation, measurement revision, workmanship & wrong
construction.
One of the major factor responsible for rejection was measurement deviation, which is reduced from 21% to 12% after implementation.
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• By implementing fit clinic activity, there are less chances of rejections occurring in initial stages of sealer samples.
• Reduction in the lead-time which leads to deliver required stocks on time in their stores.
• By doing this exercise, They have standardized their fits, blocks and product types. Now, They have consistency in their fits of a particular brand. The
buyer also came to know that what kinds of fits they have in their brands and also, they have better clarity and control on this.
• By making patterns on their own, they can also approach to new vendors anytime by providing a pattern with the tech-pack. It will be easy for the new
vendor also, to understand the style in one go which helps in maintaining the rejection rate and lead-time.
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The study was based upon 100 sealer samples (1st submission) which was the sample size taken to proceed with this experiment. On the basis of
these samples, the results were concluded.
The study majorly focuses on rejection due to measurement deviation, fitting issues and workmanship issues which were just few of the major factors
affecting rejection rate.
The Survey which was conducted to find out the problem in the process was taken only from concerned authorities of Fiora services and Trent
limited.
This study was conducted merely from the buyer’s perspectives, not taking into account the vendor’s viewpoint
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Reduction in Rejection Rate of sealer samples is a topic in which a lot more can be done. There exists a lot of untapped potential in IT systems
and Product Lifecycle Management (PLM) Software to overcome the given problem.
There is a need for further study in future, of factors affecting rejection, apart from measurement deviation, fitting issues and workmanship
issues.
As vendors are the ones who manufacture the product, there is also a need to study the vendor’s perspective and take into account the vendor’s
viewpoint to get more insights into reduction of rejection.
This is important, not only for buyers, but also for vendors, to come up on a platform and improve communication between them - not only in the sampling
program but in production as well. So, use of Mobile application can further help in improving thecommunication between buyer and supplier. Features like
mail box, in which the vendor and buyer can chat instantly and exchange pictures of products can help enhance this required communication. The application
can further be used by the buyer, as a tool for vendor evaluation by using back-end algorithms to evaluate the vendors from time to time.
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10 CONCLUSION
During the course of the project, the efforts were taken to make a fit clinic and standardised the tech-pack in order to reduce the rejection.
The Past data was analysed and it was observed that the rejection rate of samples (Blue/Silver-seal) was quite high and even in that the rejections coming
in Blue seal sample particularly was very high.
One of the major issue of rejection was measurement deviation which can be solved with the help of fit clinic platform.
The main aim of this exercise is to reduce the rejections coming in sealer samples especially in measurements, poor workmanship and wrong construction
by providing 100% accurate patterns with the updated tech-pack to the vendors.
It was concluded that by providing correct patterns to the vendors with updated tech-pack can reduce the sample rejection rate in sealer samples
by 28%, it will save a lot of time for both the vendor and buyer. Also, it leads to reduction in re-work which can save time as well cost.
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APPENDIX
ABOUT THE COMPANY
ZUDIO is a part of Trent ltd. which deals with sourcing, technology and Quality. Trent Ltd. is a retail operations company that owns and manages a
number of retail chains in India.
Tata Trent’s value clothing chain Zudio has 41 stand alone stores across India and soon to appear in e commerce at UAE. The company hopes to expand
rapidly with similar format stores that offer a fine balance between style and price retailing. The Westside stores have several departments to meet the
varied shopping needs of customers. These include Men‘s Wear, Women‘s Wear, Kid‘s Wear, Footwear, Household Accessories, and Lingerie.
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1. What do you think is the major reason for the rejection of samples? In the case of selecting multiple options, write in the given space in descending order
of severity of cause.
a. No clear understanding of vendor about the Product & style element
b. Measurement deviation
1. What do you think are the factors responsible for “No clear understanding of the Product, style element & specifications by the vendor”?
a. Absence of techpack/other technical details
b. Needs other sources of information
sharing.
c. Linguistics/ language problem
d. Lack of pictorial representation
e. Ambiguity in comments
f. If others, please specify………………………………………………………………………………….
2. To what extent you think by providing patterns to the vendors of that particular style can reduce the measurement rejections & fit issues in the product
lifecycle?
a. Very Great Extent
b. Great Extent
c. Some Extent
d. Little Extent
e. Very Little Extent
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3. Do you think that the samples you provide can be improved if you get patterns from the buyer?
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3. To what extent did the provided patterns solve the issue of measurement and fit issues leading to rejection of samples?
a. Very Great Extent
b. Great Extent
c. Some Extent
d. Little Extent
e. Very Little Extent
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