NATIONAL ECONOMICS UNIVERSITY

INTERNATIONAL SCHOOL OF MANAGEMENT AND ECONOMICS

HIGHER NATIONALS
BTEC HIGHER NATIONAL DIPLOMA IN BUSINESS (RQF)

Assignment Brief

Unit Code, Number and A/618/5078 - Unit 26: Principles of Operations

Title Management
Semester and Academic Year Semester 2 | Academic year 2023 - 2024
Unit Assessor(s) Arthur Gogatz | Tran Manh Linh

Assignment Title POM A2.1: Operations Management

Issue Date 15th April, 2024

Submission Date 10.00 AM, 13th May, 2024

Student name
NEU Student ID
Student declaration I certify that the assignment submission is entirely my own
work and I fully understand the consequences of
plagiarism. I understand that making a false declaration is
a form of malpractice.

Student name / Signature Date:

Submission Format

● This is an individual assignment.

● The submission format is in the form of an E-report. Please refer to the “Turnitin
Submission Rules” that was posted on Moodle.

● The file on Turnitin must be in Word format and include the first page of this cover
sheet. The first page of the cover sheet should be in the picture format in order to
ensure the accepted similarity of Turnitin.
● The similarity allowed is up to 25% after excluding references.

● Name of the file includes Student ID_Unit name_Assessment no. (E.g.

“1010001_POM_A2.1”)

● Ensure that authenticity declaration has been signed electronically.

● Plagiarism is unacceptable. Students must cite all sources and input the information by
paraphrasing, summarising or using direct quotes. A Referral Grade is given when
Plagiarism is identified in your work. There are no exceptions.

● Your evidence/findings must be cited using Harvard Referencing Style. Please refer to
the Reference guide posted on Moodle. The Reference page is compulsory to upload on
Turnitin.

● This assignment should be written in a concise, formal business style using Arial 12 or
Times New Roman 13 font size and 1.5 spacing.

● The word limit is 3,500 words (+/- 10%).

● You MUST complete and submit a softcopy of your work on the due dates stated on the
Assignment brief. All late work is not allowed to submit. This rule is not waived under
any circumstances.
Read ALL Instructions on this Page and review the Pass, Merit and Distinction criteria
carefully. To pass the assignment, you must achieve ALL the Pass Criteria outlined in the
marking sheet. To achieve a Merit, you must achieve ALL the Merit criteria (and therefore
the Pass criteria). To achieve a Distinction, you must achieve ALL the Distinction criteria
(and therefore the Pass and Merit criteria).
Unit Learning Outcomes

LO3: Apply the concept of continuous quality improvement in an operational

context.
LO4: Conduct a strategic risk analysis (SRA) on the operations functions of an
organisation.

Transferable skills and competencies developed

Students will understand the key concepts of operations management in an organisational

and environmental context, and how this links to supply chain management, products and
processes, organisational efficiency and effectiveness, and the achievement of tactical and
strategic objectives. A variety of operations management techniques and frameworks will
be explored, including continuous improvement, total quality management, benchmarking
and risk analysis.
Skills and competences required:
● soft skills, e.g., logical approach, quality conformance, communication skills and ethical
awareness.
● technical skills, e.g., collaborative planning and forecasting, assessing and prioritising
risks, business continuity planning and mitigation, integrating and improving systems
technologies.

Assignment activity and guidance

You are required to select an organization that is operating in the hospitality or tourism
sectors in Vietnam to analyse for the following tasks:

Part 1: Executive Summary of your report. Should be maximum 1 page

Part 2: Briefly introduce the organization that you choose
Strategic and tactical objective tất cả ở dưới đều phải đạt đc 2 cái này
Part 3: Apply the concept of continuous improvement in an operational context to that
organization
QUALITY: DỰA VÀO CUSTOMER SATISFACTION
QUALITY: PHẢI DỰA VÀO CÁC TIÊU CHÍ (KHÁCH SẠN)
CHỨNG MINH QUALITY LIÊN QUAN ĐẾN DOANH THU CTY: BẰNG CON SỐ, DỮ
LIỆU => TĂNG CUSTOMER SATISFACTION => REVENUE TĂNG :
VD: DOANH NGHIỆP GẶP PHỐT VỀ CHẤT LƯỢNG => DOANH THU TĂNG HAY GIẢM
(SỐ LIỆU THỰC TẾ)

 Point out differences between total quality and quality assurance (nhìn cả
similarity)
 Evaluate a range of approaches to continuous quality improvement: KAIZEN,
5S, VSM, JIT, Smart factory, pull system
 Review and critique the implementation of operations management in relation to
continuous improvement in the organization: xem họ dùng cái nào trong mấy cái
trên, advantages and limitation
 Prepare a continuous improvement plan based on the review and critique of
operations activities within the selected organisation’s context.: có kế hoạch nào
để thể làm nó ko VD: dùng 5S thì lập plan để làm step, chỉ ra các loại waste,
improve kiểu gì, lợi ich là như nào Tìm ra waste (1 trong 8 yếu tố của down time)
trong lập plan để improve
 Analyse the effectiveness of a continuous improvement plan for the selected
organization, underpinned by theoretical concepts, that justifies approaches and
solutions, with reference to benefits and sustainable performance. Làm như thế
nào để duy trì ko, VD: POLICIES, THƯỞNG PHẠT => ĐỂ HÌNH THÀNH TƯ
DUY NG LAO ĐỘNG

Part 4: Conduct a strategic risk analysis (SRA) on the operations functions of an

organization.

 Discuss the role and importance of SRA for an organization.

 Undertake a SRA for the chosen organization using risk identification and
mapping.
  Assess a range of contingency plans and strategies available to the
organisation as it seeks to manage organisational and stakeholder risk. NHỚ
THÊM STAKEHOLDER RISK

Risk identify => mapping => phân tích các cái risk thuộc internal hay external risk

 Critically evaluate the significance of risk within the hospitality and tourism
industries

 Discuss why firms are traditionally often poor at risk asseessment and
crisis management

Learning Outcomes and Assessment Criteria

Pass Merit Distinction

LO3: D3
Apply the concept of continuous quality Produce a continuous
improvement in an operational context quality improvement plan,
underpinned by theoretical
P5 M3 concepts, that justifies
Evaluate a range of Critique a range of total approaches and solutions,
approaches to quality management with reference to costs,
continuous approaches and benefits and sustainable
quality improvement. techniques within the performance.
continuous Nghiên cứu, dẫn chứng thực tễ,
P6 improvement plan in số liệu...
Prepare a continuous order to achieve
improvement plan organisational
based on operational objectives.
activities in an
organisation.

LO4: D4
Conduct a strategic risk analysis (SRA) on the Critically evaluate the
operations functions of an organisation. significance of strategic risk
analysis for organisations
P7 M4 operating in diverse and
Discuss the role and Assess a range of complex environments.
importance of SRA for contingency plans and Yếu tố marco như tỷ giá hối
an organisation strategies available to đoái...
the organisation as it
P8 seeks to manage
Undertake a SRA for an organisational and
organisation using risk stakeholder risk.
identification and
mapping.