MINOR PROJECT REPORT ON

UPI emerges as Dominant Player In India by making

Transactions Hassle Free

Submitted in partial fulfillment of the requirements

for the award of the degree of

BACHELOR OF COMMERCE (HONS.)

from
Guru Gobind Singh Indraprastha University, New Delhi

Under the Guidance of Submitted by

Dr Sunita Singhal Bhavya Agarwal
Faculty, KCCILHE B.COM(H)-II SEM.
Enrollment No.35727488823
Batch: 2023-26

KCC Institute of Legal and Higher Education, Greater Noida

Affiliated to GGSIPU (Guru Gobind Singh Indraprastha University),
Dwarka, New Delhi – 11003
 UNDERTAKING BY THE STUDENT

I Bhavya Agarwal, student of BCOM(H) II Sem Batch 2020-23 of the KCCILHE, Gr

Noida hereby declare that the Minor Project Report titled UPI Emerges as a Dominant
Player in India by making Transactions Hassle Free. is an original work and the same
has not been submitted to any other University or Institution for the award of any degree,
diploma/certificate or published any time before.

Date: (Signature of the Student)

Name

CERTIFICATE OF COMPLETION

This is to certify that as per best of my belief, the Minor Project Report titled “UPI
Emerges as a Dominant Player in India by making Transactions Hassle Free” is a
bonafide research work carried out by Bhavya Agarwal Enrollment No. 35727488823
student of BCOM(H) II Sem Batch 2023-26, KCCILHE, Greater Noida, in partial
fulfilment of the requirements for the award of Bachelor of Commerce.
He/ She has worked under my guidance.

Date: Signature of the Faculty Guide

Name: Dr Sunita Singhal
 TABLE OF CONTENTS

S.NO. TOPIC PAGE NO

1 Chapter I:

2 1.1 Introduction

3 1.2 Review of Literature

4 1.3 Importance of Study

5 1.4 Objectives of Study
6 1.5 Research Methodology

7 Chapter II: Analysis and Interpretation of Data

8 Chapter III: 3.1 Conclusions

3.2 Suggestion

Bibliography

Annexures
-Plagiarism Report

-Questionnaire

-WPR-01
-WPR-02
-WPR-03
-WPR-04
-WPR-05
-WPR-06
-WPR-07
Chapter - 1
Introduction
1.1 Introduction:

Unified Payments Interface (UPI) is an instant real-time payment system developed by

National Payments Corporation of India facilitating inter-bank transactions. The
interface is regulated by the Reserve Bank of India and works by instantly transferring
funds between two bank accounts on a mobile platform.

UPI is a brought together stage that brings together unique financial highlights and
administrations under one rooftop. To send and get cash, you really need is a UPI ID
and a PIN. A cell phone and a virtual instalment address can be utilized to make bank-
to-bank instalments (UPI ID).

According to the data provided by RBI number of E-payments or non-cash transactions

stands to 6 per person per year.

Reserve Bank of India (RBI) has taken systematic steps to promote digital payments in
India and created National Payment Corporation of India(NPCI) as an umbrella
organization to develop low cost retail digital payment system.

1.1.1 What is UPI (Unified Payment Interface)?

UPI is a single platform that merges various banking services and features under one
umbrella. A UPI ID and PIN are sufficient to send and receive money. Real-time bank-
to bank payments can be made using a mobile number or virtual payment address (UPI
ID).

1.1.2 What is UPI ID and PIN?

A UPI ID is a unique identification for a bank account that can be used to send and receive
funds. UPI PIN is a 4-digit personal identification number that must be entered to authorize
the transfer of money via UPI. The PIN can be chosen by the account holder.

1.1.3 Working Mechanism of UPI:

UPI can be used for sending and receiving money who have smart phone with internet
connection and bank account.
 First Step:

To get started first user has to download UPI application from google playstore or any from
any 3rd party source.

Second Step:

Then by using your mobile number, Bank accounts linked to your mobile number will be
searched. Then by entering last 6 digits of your Debit card,your bank will registered in UPI
application.

Third Step:

A VPA (virtual payment address) is to be created by user in next step. The VPA is a unique
address like email id and every will get unique id and it is attached to their Bank account and
M Pin is set for Bank account.
 1.2 Review of Literature
In this study the researcher aims to identify the customer preference towards
unified payment interface and to know the impact of unified payment interface in
customer satisfaction. The researcher’s find out the below review of literature which
is relevant for in this study.

Babita Singla, Manish Bansal (2015) In their research found that shoppers are happy
with plastic use and non-platinum card clients fascinated to use the card for buys and
mean to utilize the ars is not so distant future. However, the Banks and other financial
institutions are motivating the use of plastic cards.
.

Rathore (2016) stated that digital payment using wallet was highly convenient for
consumers in purchasing products through online without physical movement across
places.

Dr. Stitch Shweta Rathore (2016) "Appropriation of Cashless transactions By

Consumers" her investigations disclose to us computerized wallets are rapidly getting
to be standard method of online installment. Customers are embracing advanced wallets
at end unfathomably quick pace, to a great extent because of comfort and convenience.

Somanjoli Mohapatra (2017) In their study reported that the single interface across
all NPCI systems besides creating interoperability and superior customer experience.
The UPI seeks to make money transfers easy, quick and hassle free. The proliferation
of smart phones, the availability of an online verifiable identity, universal access to
banking and the introduction of biometric sensors in phones will proactively encourage
electronic payment systems for ushering in a less-cash society in India.

Radhika Basavaraj Kakade, Prof. Nupur A. Veshne (2017) In their study reported
that the UPI has made digital transaction for individuals as easy as sending text
messages. Service is available 24X7, not like RTGS or NEFT which don’t work on
holidays or during non-banking hours. This will bring enormous efficiency in the
system and help India become a truly cashless economy.
 Roshna Thomas, Dr. Abhijeet Chatterjee (2017) The study reported that UPI is a
tool with compatible features that can make monetary transactions easy and
affordable to the customers though it is difficult to sideline the challenges. A strong
Aadhar platform (UID) combined with statistics for the country pertaining to
increased financial inclusion, Smartphone adoption and telecom subscription indicate
positive prospects for UPI whereas competition from mobile wallets and possible
cases of failure from banks to overcome technical errors especially relating to the
front-end platform designed by them may negatively impact the scope of this
innovative payment tool.

Ravish Rana (2017) In their study reported that adoption of digital payment is
influenced by the education level of the customer. If a person has studied beyond
matriculation and internet savvy, he or she will be inclined to use the digital payment
mode. It was also found that in the areas/region where education level is high such as
Delhi NCR and other metropolitan area, the possibility of acceptance of digital
payment is much higher. The growth of users of Smartphone and internet penetration
in such area also facilitated the adoption of digital payment.

1.3 Importance of Study:

Unified payment interface is the one of the recent innovation introduced by national payment
corporation of India. After the implementation of UPI there is a dramatic changes in the
payment method. Hence it is important to know the benefits and drawback of UPI services and
customer perception towards new innovation adopted by the national payment corporation. In
this study the researcher aims to identify the customer preference towards unified payment
interface and to know the impact of unified payment interface in customer satisfaction.
1.4 Objectives of Study

1.To analyse the impact of UPI in customer satisfaction.

2. To identify the variance between UPI services and Traditional services.

3. To identify if there is any relationship between respondent’s education and

occupation towards UPI services.

1.5 Research Methodology

The data is based on both primary and secondary source of information. Data collection tool
for the primary data was a structured questionnaire with a set of multiple questions. The
questionnaire related to research study was circulated online to gather all relevant information
from the targeted respondents. Convenient Sampling method was used on targeted respondents
who were surveyed through structured questionnaire. Respondents include most of the college
students who use digital payments at various outlets and for inter- bank payment. Certain useful
finding were made from Secondary Data collected using previous research study on similar
topics and other websites.

Sampling unit:

This was to define the target population to be surveyed. The sampling unit for the research
was the population using digital payment and the target unit was the youth and young adults.

Sample size:

The sample size decided in this research was 125.

Sampling procedure:

For the collection of primary data a well-structured questionnaire was floated among
different sects of population in different parts of India.
 Chapter – 2
Analysis & Interpretation of
Data
 Data Analysis & Interpretation

Age of the Respondents

Table 2.1

Age Group Number of Responses %

Below 18 10 8
18-25 57 45.6
25-35 11 8.8
35-45 24 19.2
45 & Above 23 18.4
Total 125 100

Number of Responses

Below 18 18-25 25-35 35-45 45 & Above Total

Fig 2.1

Interpretation

Through graph we can interpret that maximum number of people between age group 18-25
are engage in online payment. Then people from age group 35-45. Then people from age
group 45 & above.
 Gender of the Respondents

Table 2.2

Gender Number of Respnses %

Male 66 52.8
Female 57 45.6
Other 2 1.6
Total 125 100

Number of Respnses

Male Female Other Total

Fig 2.2

Interpretation

Through graph we can interpretate that most of the people using online
transactions is Male. Then Female. Then Other.
 Occupation of the Respondents

Table 2.3

Occupation Number of Responses %

Private Employee 28 22.4
Business People 16 12.8
Student 60 48
Government Employee 4 3.2
House - Wife 14 11.2
Retired People 3 2.4
Total 125 100

Number of Responses

Private Employee Business People Student

Government Employee House - Wife Retired People
Total

Fig 2.3

Interpretation

Through graph we can conclude that most of the students are engage in using UPI. Then
Private Employee. Then Business People. Then House-Wives.
 Educational Qualification of the Respondents
Table 2.4

Education Level Number of Responses %

High School or Below 18 14.4
Bachelor's Degree 53 42.4
Master's Degree 41 32.8
Doctorate or Professional Degree 7 5.6
Other 6 4.8
Total 125 100

Number of Responses

High School or Below Bachelor's Degree

Master's Degree Doctorate or Professional Degree
Other Total

Fig 2.4

Interpretation

Through graph we can interpret that most of the people of education level of Bachelor’s
Degree are engage in using UPI. Then people of Master’s Degree. Then people of High
School or below.
 Q 1) Respondents using UPI Transactions

Table 2.5

Using UPI Number of Responses %

Yes 114 91.2
No 11 8.8
Total 125 100

Number of Responses

Yes No Total

Fig 2.5

Interpretation

Through graph we can interpret that 91.2% are using UPI in their daily life. And 8.8% of
people does not use UPI for Transactions.
 Q 2) How often Respondents using UPI

Table 2.6

How often you use UPI Number of Responses %

Daily 77 61.6
Weekly 22 17.6
Monthly 6 4.8
Rarely 20 16
Total 125 100

Number of Responses

Daily Weekly Monthly Rarely Total

Fig 2.6

Interpretation

Through the graph we can interpret that 61.6% of the people use UPI in their day to day life.
17.6% of people use UPI weekly. 4.8% of people use UPI monthly. 16% of people use UPI
rarely.
 Q 3) Level of Satisfaction of Respondents towards using UPI

Table 2.7

Level of Stisfaction Number of Responses %

Satisfied 80 64
Highly Stisfied 42 33.6
Dissatisfied 3 2.4
Highly Dissatisfied 0 0
Total 125 100

Number of Responses

Satisfied Highly Stisfied Dissatisfied Highly Dissatisfied Total

Fig 2.7

Interpretation

Through the graph we can interpret that 64% of people are satisfied with UPI. 33.6% of
people are Highly satisfied with UPI. And 2.4% of people are Dissatisfied with UPI.
 Q 4) Problems Faced by Respondents while using UPI

Table 2.8

Problems Faced while using UPI Number of Responses %

Safety and Security 17 13.6
Authentication 8 6.4
Network Problem 58 46.4
Pending for Verification 20 16
Other 22 17.6
Total 125 100

Number of Responses

Safety and Security Authentication Network Problem

Pending for Verification Other Total

Fig 2.8

Interpretation

Through the graph we can interpret that 46.4% of people are facing networking problem
while using UPI. 17.6% of people are facing other problems while using UPI. 16% of people
are facing problem of pending for verification.
 Q 5) From what sources Respondents get to know about UPI?

Table 2.9

From what source you get to knoe about UPI Number of Responses %
Friends and Relatives 54 43.2
Advertisement 49 39.2
Bank and Staff 11 8.8
Other 11 8.8
Total 125 100

Number of Responses

Friends and Relatives Advertisement Bank and Staff Other Total

Fig 2.9

Interpretation

Through the graph we can interpret that 43.2%of the people get to know about UPI from their
friends and relatives. 39.2% of people get to know from advertisement about UPI. 8.8% of
people get to know from the Bank & Staff. And 8.8% of people get to know from Others
about UPI.
 Q 6) How long Respondents are using UPI?
Table 2.10

How long are you using UPI Number of Responses %

Less than 1 Year 33 26.4
1-2 Year 32 25.6
2 -3 Year 31 24.8
More than 3 Year 29 23.2
Total 125 100

Number of Responses

Less than 1 Year 1-2 Year 2 -3 Year More than 3 Year Total

Fig 2.10

Interpretation

Through the graph we can interpret that 26.4% are using UPI less than 1 year. 25.6% are
using UPI from 1-2 year. 23.2% are using UPI from 2-3 years. 23.2% are using UPI from
more than 3 years.
 Q 7) For what Reasons Respondents generally do Online Transactions?

Table 2.11

Reasons you are doing Online Transactions Number of Responses %

Time Sving 39 31.2
Convinient 67 53.6
Less Stress 5 4
To Do Work Speedly 14 11.2
Total 125 100

Number of Responses

Time Sving Convinient Less Stress To Do Work Speedly Total

Fig 2.11

Interpretation

Through the graph we can interpret that 53.6% of people are using UPI Transactions for
convenience. 31.2% of people are using UPI for time saving. 11.2% are using UPI to do work
speedly.
 Q 8) Does Respondents Education affects the usage of UPI Services?

Table 2.12

Education affects usage of UPI Services Number of responses %

Yes 39 31.2
No 64 51.2
Not Sure 22 17.6
Total 125 100

Number of responses

Yes No Not Sure Total

Fig 2.12

Interpretation

Through the graph we can interpret that 31.2% thinks that education affects the usage of UPI
services. 51.2% thinks that education does nor affect the usage of UPI services. 17.6% are not
sure.
 Q 9) How Respondents Occupation affects the usage of UPI Services?

Table 2.13

How Occupation affects usage of UPI Number of Responses %

It makes it Easier 75 60
It makes No Difference 27 21.6
It makes it More Challanging 4 3.2
Not Applicable 19 15.2
Total 125 100

Number of Responses

It makes it Easier It makes No Difference

It makes it More Challanging Not Applicable
Total

Fig 2.13

Interpretation

Through the graph we can interpret that 60% of people thinks that their occupations makes
UPI usage easier. 21.6% thinks occupation makes UPI usage no difference.
 Q 10) Which payment mode do Respondents refer for Peer-To-Peer
Transactions?

Table 2.14

What prefer for peer-to-peer Transactions Number of Responses %

UPI 95 76
Traditional Bnaking Services 10 8
No Preference 20 16
Total 125 100

Number of Responses

UPI Traditional Bnaking Services No Preference Total

Fig 2.14

Interpretation

Through the graph we can interpret that 76% of people prefers UPI for peer-to-peer
transactions. 16% of people has no preference about that. And 8% of people prefers
Traditional Banking Services.
Q 11) Main Reasons Respondents prefer UPI over Traditional Banking
Services.

Table 2.15

Reason of prefering UPI ovet Traditional Banking Services Number of Responses %

Convenience 37 29.6
Faster Transaction 64 51.2
Loer Transactions Fees or Charges 6 4.8
Accessibility 8 6.4
Other 10 8
Total 125 100

Number of Responses

Convenience Faster Transaction

Loer Transactions Fees or Charges Accessibility
Other Total

Fig 2.15

Interpretation

Through the graph we can interpret that 51.2% of people prefer UPI for faster transaction.
29.6% of people prefer UPI for convenience. 8% of people prefer UPI for other reasons.
6.4% of people refer UPI for its Accessibility.
Q 12) Do Respondents see himself using UPI Services more frequently in
the future?

Table 2.16

Do you forsee yourself using UPI frequently in Future Number of Responses %

Yes 105 84
No 6 4.8
Not Sure 14 11.2
Total 125 100

Number of Responses

Yes No Not Sure Total

Fig 2.16

Interpretation

Through the graph we can interpret that 84% of people are foreseeing using UPI services in
future. And 4.8% of people are not foreseeing using UPI services in future. And 11.2% of
people are not sure about that.
 Chapter – 3

Conclusion & Suggestions

 3.1 Conclusion

This report has focused on various economical factors that could directly impact UPI (Unified
Payment Interface) in its acceptance and growth. It was found that most of the people use UPI
for people to merchant more than the people to people. UPI has played a crucial role in promote
inclusion and growth of weaker sections of economy. UPI is one such innovation that promotes
the digital economy of the country. Report also concludes that UPI gives safer mode of digital
transactions.

UPI aims to simplify and to provide a single interface to money transfer easy, quick and hassle
free. These unique features of UPI motivate the people to use UPI. The use of smart phones,
the availability of online verification, universal access to banking will encourage people to use
UPI Transactions and research revealed that people have positive attitude towards the UPI
Transactions and for making economy cash free.

Despite all the claims, most preferred mode of payment will remain cash and cards. Although
awareness and usage of online transactions has increased by the people of all age groups, but
more awareness need to be spread about UPI. The frequency of using digital payment is hights
amongst the age group of 18-25, least amongst the age group of 25-35.

The new technology faces challenges that need to be addressed and taken care of like problem
in verification of data, network issue, etc. People refers UPI Transactions over Traditional
Banking Services for the reasons like faster transaction, more convenient, easy to do, etc.
People thinks that their occupation affects their usage UPI Transactions.

Now UPI has become the part of people’s life. It will be very beneficial in the growth
perspective of the economy. UPI creates convenience of transaction without knowing bank
details but by knowing only virtual address and phone numbers with high security and simple
process.

We can conclude that UPI will gradually end the cash transactions and reducing the
circulation of currency notes.

This study has been made to understand the perception of consumers towards UPI Transactions
and how UPI services satisfied consumers. From the study it is clear that consumers have
positive attitude towards UPI services. Study also says that there is direct relationship between
the education and occupation of the consumer to the usage of UPI services. Educated persons
are more inclined towards using UPI. The growth of availability of smartphones and network
in various areas also facilitated the adoption of UPI services.
 3.2 Suggestions

In order to build a strong base UPI needs to build a strong trust amongst its consumers by
being transparent and by making itself more visible. UPI must take care of some points which
were noticed during survey:

1) It must advertise more and must be stick to the words spoken during advertisement.

2) Special focus should be made on the users needs such that ease and security of the
data of consumer should be priority.

3) UPI needs to conduct a series of surveys to understand their satisfactions level and
their fears while using UPI.
Bibliography
References:

1) Somanjoli Mohapatra (2017) Unified Payment Interface (UPI): A Cashless

Indian E-Transaction Process.

2) Radhika Basavaraj Kakade and Prof. Nupur A. Veshne (2017) Unified

Payment Interface (UPI) - A Way Towards Cashless Economy. International
Research Journal of Engineering and Technology (Irjet).

3) Shamsher Singh (2017) Study of Consumer Perception of Digital Payment

Mode. Journal Of Internet Banking and Commerce.

4) Roshna Thomas And Dr. Abhijeet Chatterjee (2017) Unified Payment

Interface (UPI): A Catalyst Tool Supporting Digitalization – Utility, Prospects
& Issues. International Journal of Innovative Research and Advanced Studies
(Ijiras).

5) https://en.wikipedia.org/wiki/Unified_Payments_Interface

6) https://cleartax.in/s/upi-unified-payments-interface

7) Gochhwal, R, “Unified Payment Interface-An Advancement in Payment Systems.”

8) Radhika Basavaraj Kakade, P. N., “Unified Payment Interface (UPI) - A Way Towards
Cashless,” International Research Journal of Engineering and Technology (IRJET).

9) Radhika Basavaraj Kakade and Nupur A. Veshne (2017), Unified Payment Interface
(UPI) - A Way Towards Cashless Economy. International Research Journal of Engineering
and Technology (IRJET). 4, 11, 762 – 766.

10) Shamsher Singh, “Study of Consumer Perception of Digital Payment

Mode,” Journal of Internet Banking and Commerce. 22, 3, 1-13, Dec. 2017.
Annexures
 Plagiarism Report

PLAGIARISM SCAN REPORT

Date May 03, 2024

Exclude URL: NO

Unique Content 95 Word Count 410

Plagiarized Content 5 Records Found 0

CONTENT CHECKED FOR PLAGIARISM:

This report has focused on various economical factors that could directly impact UPI (Unified Payment
Interface) in its acceptance and growth. It was found that most of the people use UPI for people to merchant
more than the people to people. UPI has played a crucial role in promote inclusion and growth of weaker
sections of economy. UPI is one such innovation that promotes the digital economy of the country. Report
also concludes that UPI
gives safer mode of digital transactions.

UPI aims to simplify and to provide a single interface to money transfer easy, quick and hassle free. These
unique features of UPI motivate the people to use UPI. The use of smart phones, the availability of online
verification, universal access to banking will encourage people to use UPI Transactions and research revealed
that people have positive attitude towards the UPI Transactions and for making economy cash free.

Despite all the claims, most preferred mode of payment will remain cash and cards. Although awareness and
usage of online transactions has increased by the people of all age groups, but more awareness need to be
spread about UPI. The frequency of using digital payment is hights amongst the age group of 18-25 , least
amongst the age group of 25-35.

The new technology faces challenges that need to be addressed and taken care of like problem in verification
od data , network issue ,etc. People refers UPI Transactions over Traditional Banking Services for the
reasons like faster transaction, more convenient, easy to do , etc. People thinks that their occupation affects
their usage UPI
Transactions.

Now UPI has become the part of people’s life. It will be very beneficial in the growth perspective of the
economy. UPI creates convenience of transaction without knowing bank details but by knowing only virtual
address and
phone numbers with high security and simple process.
We can conclude that UPI will gradually end the cash transactions and reducing the circulation of currency
notes.

Page 1 of 2

This study has been made to understand the perception of consumers towards UPI Transactions and how UPI
services satisfied consumers. From the study it is clear that consumers have positive attitude towards UPI
services. Study also says that there is direct relationship between the education and occupation of the
consumer to the usage of UPI services. Educated persons are more inclined towards using UPI. The growth
of availability of smartphones and network in various areas also facilitated the adoption of UPI services.

MATCHED SOURCES:

UNIFIED PAYMENT INTERFACE (UPI)

https://www.irjet.net/archives/V4/i11/IRJET-V4I11136.pd f (https://www.irjet.net/archives/V4/i11/IRJET-V4I11136.pdf )

Report Generated on May 03, 2024 by https://www.check-plagiarism.com/

(https://www.checkplagiarism.com/) Page 2 of 2
 PLAGIARISM SCAN REPORT

Date May 03, 2024

Exclude URL: NO

Unique Content 100 Word Count 96

Plagiarized Content 0 Records Found 0

CONTENT CHECKED FOR PLAGIARISM:

In order to build a strong base UPI needs to build a strong trust amongst its consumers by being transparent
and

by making itself more visible. UPI must take care of some points which were noticed during survey:

1) It must advertise more and must be stick to the words spoken during advertisement.

2) Special focus should be made on the users needs such that ease and security of the data of consumer
should

be priority.

3) UPI needs to conduct a series of surveys to understand their satisfactions level and their fears while using

UPI.

MATCHED SOURCES:

Report Generated on May 03, 2024 by https://www.check-plagiarism.com/

(https://www.checkplagiarism.com/)
 PLAGIARISM SCAN REPORT

Date May 03, 2024

Exclude URL: NO

Unique Content 100 Word Count 168

Plagiarized Content 0 Records Found 0

CONTENT CHECKED FOR PLAGIARISM:

The data is based on both primary and secondary source of information. Data collection tool

for the primary data was a structured questionnaire with a set of multiple questions. The

questionnaire related to research study was circulated online to gather all relevant

information from the targeted respondents. Convenient Sampling method was used on

targeted respondents who were surveyed through structured questionnaire. Respondents

include most of the college students who use digital payments at various outlets and for

inter- bank payment. Certain useful finding were made from Secondary Data collected using

previous research study on similar topics and

other websites.

Sampling unit:

This was to define the target population to be surveyed. The sampling unit for the research
was the population
using digital payment and the target unit was the youth and young adults.

Sample size:
The sample size decided in this research was 125.

Sampling procedure:

For the collection of primary data a well-structured questionnaire was floated among

different sects of population in different parts of India.

MATCHED SOURCES:

Page 1 of 2
Report Generated on May 03, 2024 by https://www.check-plagiarism.com/
(https://www.checkplagiarism.com/)
 Questionnaire

1) Name ________________

2) Age

o Below 18
o 18-25
o 25-35
o 35-45
o 45 & Above

3) Gender

o Male
o Female
o Other

4) Occupation

o Private Employee
o Business People
o Student
o Govt Employee
o House – Wife
o Retired People

5) Education Level

o High School or Below

o Bachelor’s Degree
o Master’s Degree
o Doctorate or Professional Degree
o Other

6) Are you using UPI Transactions?

o Yes
o No
7) How often you use UPI?

o Daily
o Weekly
o Monthly
o Rarely

8) Level of satisfaction towards using UPI

o Satisfied
o Highly Satisfied
o Dissatisfied
o Highly Dissatisfied

9) Problems faced while using UPI

o Safety & Security

o Authentication
o Network Problem
o Pending for Verification
o Other

10) From what source you get to know about UPI

o Friends& Relatives
o Advertisement
o Bank & Staff
o Other

11) How long are you using UPI

o Less than 1 year

o 1-2 year
o 2-3 year
o More than 3 Year
12) For what you are generally doing Online Transactions?

o Time Saving
o Convenient
o Less Stress
o To do work Speedly

13) Do you think your education affects your usage of UPI?

o Yes
o No
o Not Sure

14) How do you think your occupation affects your usage of UPI?

o It make it Easier
o It makes No Difference
o It makes it More Challenging
o Not Applicable

15) Which payment do you prefer for Peer-To-Peer Transactions?

o UPI
o Traditional Banking Services
o No Preference

16) What are the main reason you prefer UPI over Traditional Banking Services?

o Convenience
o Faster Transaction
o Lower Transaction Fees or Charges
o Accessibility
o Other

17) Do you foresee yourself using UPI services more frequently in the future?

o Yes
o No
o Not Sure

18) Do you have any additional thoughts regarding UPI Services?

 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEKS: 29 Jan 24 to 13 Feb 24

WPR WEEKS NO- 01,02 and 03

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2023-26

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

Finalizing Interest Area for the Project.

ACHIEVEMENT OF THE WEEKS:

I choose UPI and Its Services as my broader area of Interest after discussion, reading blogs,
research papers and magazines etc. I started working on this broader theme.

FUTURE WORK PLANS:

Deciding specific areas of interest in Project in the selected Broader area of Project.
 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 19 Feb 24 to 27 Feb 24

WPR FOR WEEK NO-04 & 05

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2023-26

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

My target for this week was to read research papers on the selected broader area of Interest
and reading research papers to narrow down the broader area into the specific area of study.

ACHIEVEMENT OF THE WEEKS:

This week I found followings Full Research papers and read them.

S.No. Title of The Name of URL of the Paper

Paper the
Author(s)
1 UPI-Impact 1
of UPI in https://www.researchgate.net/publication/342361407
customer
satisfaction

2 An Empirical 2 http://journalppw.com
Study On
Perception
And Attitude
Of
Consumers
Towards
Unified
Payment
Interface
(UPI)

3 Exploring the 2 journal homepage: www.elsevier.com/locate/digbus

determinants
of adoption
 of Unified
Payment
Interface
(UPI) in India

4 UNIFIED 2 www.irjet.net
PAYMENT
INTERFACE
(UPI) - A
WAY
TOWARDS
CASHLESS
ECONOMY

FUTURE WORK PLANS:

My Plan for the Next week is to re-read these Research Papers and understanding their
objective, findings and research gaps and deciding objectives of minor project.
 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 04 March to 12 March 24

WPR WEEK NO-06 and 07

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2020-23

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEK:

My target for this week was to finalize Project objectives and Research Methodology.

ACHIEVEMENT OF THE WEEK:

This week I finalized my objectives and Research Methodology given below.

Objectives:

1) To analyse the impact of UPI in customer satisfaction.

2) To identify the variance between UPI services and Traditional services.

3) To identify if there is any relationship between respondent’s education and occupation

towards UPI services.

Research Methodology:

Data Sources: Primary and Secondary

Data Collection Instrument: Questionnaire
Sample Unit: Residents of All over India
Sample Size: 125
Sampling Type: Convenience Sampling
Data Analysis: Percentage Method
Data Presentation: Tables, Graphs and Charts

FUTURE WORK PLANS:

My Plan for the Next week is to finalize questionnaire.

 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 18 March 24 to 26 March 24

WPR WEEKS NO-08 and 09

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2020-23

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

My target for this week was to make questionnaire.

ACHIEVEMENT OF THE WEEKS:

This week I finalized my questionnaire and started data collection.

FUTURE WORK PLANS:

My Plan for the Next week is to start writing Chapter-1.

 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 1 April 24 to 9 April 24

WPR WEEKS NO-10 and 11

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2020-23

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

My target for this week was to complete Chapter-1 and circulating questionnaire for data
collection.

ACHIEVEMENT OF THE WEEKS:

This week I completed Chapter-1, got it checked with the guide

.

FUTURE WORK PLANS:

My Plan for the Next week is to start writing Chapter-2.

 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 15 April 24 to 23 April 24

WPR WEEKS NO-12 and 13

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2020-23

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

My target for this week was to complete Chapter-2 and Chapter-3.

ACHIEVEMENT OF THE WEEKS:

This week I completed Chapter-2 and Chapter-3, got it checked with the guide.

FUTURE WORK PLANS:

My Plan for the Next week is to start writing do final formatting, plagiarism check and to
take date for final presentation.
 MINOR PROJECT REPORT: WEEKLY PROGRESS REPORT
FOR THE WEEK: 29 April 24 to 07 May 24

WPR WEEKS NO-14 and 15

NAME: Bhavya Agarwal

PROGRAMME: B.COM (H) BATCH 2020-23

ENROLLMENT NUMBER: 35727488823

PROJECT TOPIC: “UPI Emerges as a Dominant Player In India by making

Transactions Hassle Free.”

TARGET OF THE WEEKS:

My target for this week was to give Presentation and submit final report.

ACHIEVEMENT OF THE WEEKS:

This week I checked plagiarism, did final formatting, gave presentation, took final print and
submitted final copy of Minor Project 24.

Overall Plagiarism in my project is 5%

[(5+0+0)/3]*100 = 1.66..% ; 1.67%

I gave my presentation on 30/4/2024