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Operations Manual. Mercedes Benz China.
Operations Manual China 2020 Version 2.0
Daimler – Operations Manual China

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Table of Content
Operations Manual China. General Intruoduction ................................................................................... 5
1. Introduction....................................................................................................................................................... 6
Operations Manual China. General Work Clothes. ................................................................................... 7
1. Work clothes ..................................................................................................................................................... 8
Operations Manual China. General General Handling of MB Vehicles. .............................................. 9
1. General Handling of MB Vehicles .................................................................................................................... 10
2. Overview of Weights and Dimensions ............................................................................................................. 11
Operations Manual China. General Vehicel Hand-over Inspection.. .................................................. 12
1. Vehicle Hand-over Check ................................................................................................................................ 13
Operations Manual China. General Key Management .......................................................................... 18
1. Handling the key ............................................................................................................................................. 19
Operations Manual China. General Loading for Road Transport........................................................ 20
1. General ....................................................................................................................................................... 21
2. Basic rules for driving and loading personnel at VPC locations ....................................................................... 21
3. Condition of the transport vehicles .................................................................................................................. 21
4. Load-securing equipment ................................................................................................................................. 24
5. Load preparation .............................................................................................................................................. 26
6. Vehicle hand-over ............................................................................................................................................. 29
7. Loading the vehicle .......................................................................................................................................... 29
8. Securing vehicles on the car transporter ......................................................................................................... 30
Operations Manual China. General Loading for Ship Transport. ........................................................ 33
1. General ....................................................................................................................................................... 34
2. Basic rules for driving and loading personnel at Daimler locations .................................................................. 34
3. Condition of the ship ........................................................................................................................................ 34
4. Load Preparation .............................................................................................................................................. 34
5. Load-Securing Equipment ................................................................................................................................ 35

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6. Vehicle Hand-over ............................................................................................................................................ 35
7. During the loading and unloading procedure, observe the following: .............................................................. 35
8. Securing ....................................................................................................................................................... 36
Operations Manual China. General Loading for Train Transport - PbP. ............................................ 39
1. General ....................................................................................................................................................... 40
2. Basic rules for driving and parking commercial vehicle at train station ........................................................... 40
3. Load Preparation .............................................................................................................................................. 40
Operations Manual China. General Loading for Train Transport - CBU. ........................................... 44
1. General ....................................................................................................................................................... 45
2. Condition of rail road wagons .......................................................................................................................... 45
3. Loading Preparation ........................................................................................................................................ 46
4. Vehicle loading ................................................................................................................................................. 46
Operations Manual China. General Height, length and weight restrictions. .................................. 49
1. Height, length and width restrictions in China ................................................................................................ 50
Operations Manual China. General Information on Truck Audit. ....................................................... 51
1. General ....................................................................................................................................................... 52
2. Truck Audit ....................................................................................................................................................... 52
3. Check-list for passenger cars ........................................................................................................................... 53
4. Conduct when delivering a warning and a loading prohibition: ........................................................................ 53
Operations Manual China. General Alternative drives and instructions. ........................................ 55
1. Alternative drives and instructions ................................................................................................................. 56
Operations Manual China. General General damage handling ........................................................... 57
1. Handling processes in the event of damage or deficiency of vehicle ............................................................. 58
2. Transport damage processing when vehicle is received .................................................................................. 59
3. Damage processing in case of handling and storage damage ......................................................................... 59
Operations Manual China. Passenger Car specific Starting with Battery Booster Cable. ....................... 60
1. Starting with battery booster cable................................................................................................................. 61

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Operations Manual China. Passenger Car specific Transport Mode. ................................................ 62
1. Transport mode ............................................................................................................................................... 63
Operations Manual China. Passenger Car specific Full Body Cover. ......................................... 64
1. Full Body Cover ............................................................................................................................................... 65
Operations Manual China. General Facilities. ......................................................................................... 68
1. Scope ....................................................................................................................................................... 69
2. General location facilities ................................................................................................................................. 69
3. Space organization ........................................................................................................................................... 76
Operations Manual China. General Storage and handling. .................................................................. 77
1. Vehicle transshipment .................................................................................................................................... 78
2. Instructions on storage of vehicles ................................................................................................................. 79

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Operations Manual China. General

Introduction

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1. Introduction
Customers of Mercedes-Benz have high expectations of the products they have bought. When they buy a vehicle, they
expect the highest possible quality. Maintaining this quality when the vehicle is on its way to the customer is the aim of
quality management in Daimler transport logistics.
Mercedes-Benz also expects this high standard of quality from its service providers. This includes safe and non-damaging
loading and transport of all Mercedes-Benz vehicles.
These regulations form the basis for a trouble-free handling process. All parties involved in transport are required to
familiarize themselves with these instructions and to use them as the working basis for handling vehicles. Other applica-
ble national regulations are to be observed.
If any questions or a need for clarification should arise from these Mercedes-Benz provisions, please contact:
Mr. Dong Yu Mr. Yang Jinxing

Phone: +86 10 84172282 Phone: +86 10 84175158
E-mail: yu.dong@daimler.com E-mail: jinxing.yang@daimler.com
Beijing Mercedes-Benz Sales Service Co., Ltd Beijing Mercedes-Benz Sales Service Co., Ltd
10F Daimler Tower A, 8 Wangjing Street, 10F Daimler Tower A, 8 Wangjing Street,
Chao Yang District, Beijing 100102 Chao Yang District, Beijing 100102
Ms. Liang Shanshan Ms. Cao Lin

Phone: +86 10 67822105 Phone: +86 10 67822459
E-mail: liangshsh@bbac.com.cn E-mail: caol@bbac.com.cn
Beijing Benz Automotive Co., Ltd Beijing Benz Automotive Co., Ltd
No.8 Boxing Road, Beijing Economic Technological No.8 Boxing Road, Beijing Economic Technological
Development Area (BDA), Beijing, 100176 Development Area (BDA), Beijing, 100176

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Operations Manual China. General.
Work Clothes

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1. Work clothes
Regardless of the time of year or temperature, it must be ensured that the driving personnel is wearing clean and suita-
ble work clothes to avoid dirtying or damaging the vehicles. It also must be ensured that the driver wears a warning
vest during loading and that the regulations of the Accident Prevention and Insurance Association or country-specific
requirements on the issue of work clothes are observed.
This includes wearing long work pants and a long-sleeved work jacket. In warm seasons, personnel are permitted to
wear t-shirts (sleeveless shirts) (see illustration). It is not allowed to wear jeans as working clothes.
Buttons, open zippers, belt buckles and sharp objects in the outer packets (e.g. pens, tools, keys, etc.) are not permitted
during the loading process. Wearing any rings and jewelry is also forbidden due to the risk of causing damage.
It must also be ensured that the loading personnel wear closed safety shoes. Exception: If vehicle is transported on its
own axis, solid and appropriate shoes are sufficient.
Work gloves must worn when carrying work on trucks. However, before getting into the vehicle, the work gloves should
be taken off, and the driver should keep hands clean or replace with clean gloves when operating inside the vehicle.

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General handling of MB vehicles

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1. General Handling of MB Vehicles

Mercedes-Benz commercial vehicles may only be handled by qualified and specially trained personnel.
To ensure that the high quality standards of our products when they leave the plant are maintained when they reach the
customer, observe the following instructions:
Note: Any exceptions must be agreed and coordinated with MBCL/BBAC
Attention: For all vehicles, always start the engine before the vehicle is moved.
For all vehicles which are not ready to drive, contact the loading personnel before the loading process commences.
Note:
Detailed Handling Manual of each model can be found in the Operations Manual Europe Vehicle Specific Handling
Sheets
Link: https://supplier-portal.daimler.com
Non-permissions:
 Revving the engine when cold or hot.

 Driving with flat tyres or tyres with insufficient pressure.
 Spinning the tyres.
 Driving with misted up, snow-covered and icy windows.
 Driving vehicles on their own axles to harbor, berth or parking area.
 Driving the vehicles with spinning drive wheels.
 Driving the vehicles at excessive speeds. National road traffic regulations pertain to the respective location.
 Using a vehicle as a tow vehicle.
 Overtaking other vehicles.
 Driving with main-beam headlamps.
 Operating the windscreen wipers for icy or heavily snow-covered windows.
 Operating the electrical equipment. (Radio, TV, DVD and CD player, sliding sunroof, phone, etc.)
 Folding out mirrors which have been folded in (exception: driving revise).
 Folding in mirrors which have been folded out.
 Manual Operation of electrical mirrors.
 Opening the bonnet with the release handle.
 Low tyre pressure.
 Attaching warning signs to the vehicle with magnets.
 Attaching labels to painted surfaces and windows.
 Attaching stickers to painted surfaces. (Exception: sealing + labels allowed on transportation protection foil).
 Use of non-approved product protection films (product protection films must be approved by the Engineering depart-
ment).
 Remaining in the vehicles.
 Smoking, eating and drinking in the vehicles.
 Wearing headphones while the vehicle is being moved.
 Transportation of persons and material. (Tools, tyres etc.)
 Leaning on the vehicle and laying objects against the vehicle.
 Laying objects on the dashboard and seats.
 Using mobile phones in the new vehicles area on VPC grounds.
 Parking the load at non-authorized bays.
 Driving vehicles on their own wheels. (Excluding journeys for the purpose of preparing, loading and unloading, as well
as carrying out maintenance)
 Driving without a driving license.
 Deactivation of the transport mode.
 Reversing out of a loading row
 Drive over lashing straps and chocks

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
When parking the vehicles, always ensure that:
 Windows, doors, sliding sunroof/roof hatch, bonnet and boot lid are closed.
 All electrical consumers are switched off.
 Vehicles with manual transmission are secured by engaging 1st gear and the parking brake is engaged.
 The key is removed from the ignition lock and refer to Chapter “5. Key Management”.
 Engaging the parking brake. Model series details sheets in the folders "passenger vehicles"
 Vehicles with "alternative drives" are secured with the parking brake.
 The switch for the windscreen washer system is in position "0".
 The vehicles are not parked on flammable material such as dry grass, leaves and flammable liquids because the
exhaust system and engine (which has recently been switched off) radiate a high degree of heat.
 Vehicles are not parked with open windows, doors, fully opened bonnet and open boot lid.
 Only fenced-in, secure company grounds are used at night, on weekends and public holidays.
 Vehicles are not parked beneath overhead power lines or in the immediate vicinity of railway lines, trees or bushes.
 Vehicles are parked with a minimum distance of 30cm between bumpers and ensure the distance to the side that no
damage caused by into and out the vehicles and that contact to adjacent vehicles is not possible.
 For certain handling centers, Daimler Greater China reserves the right to provide instructions on locking the vehicles.
Information for icy/snowy conditions:

If the windscreen is icy or covered in snow, use the window defrosting agent or a plastic ice scraper (without steel edges
or teeth). Make sure the ice is scraped away starting from the outside working inwards and the ice scraper is not drawn
back over the windscreen. A soft, clean brush must be used to remove snow. Do not use force or the wiper motor to free
up frozen windscreen wipers; use only defroster. Furthermore, ensure that no snow or ice is brought into the vehicle
when boarding.
2. Overview of Weights and Dimensions

A detailed and complete list of weights and dimensions of Mercedes-Benz cars can be found under:
http://www.mercedes-benz.com.cn
Note:
Detailed Handling Manual of each model can be found from
Operations Manual Europe → Vehicle Specific → Handling Sheets
Link: https://supplier-portal.daimler.com

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Vehicle Hand-over Inspection

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1. Vehicle Hand-over Check

Vehicle hand-over Inspections are carried out at all risk transfer interface during the process chain from the Daimler plant
to the dealership.
Vehicle Process Chain from VPC to Dealer
The risk transfer interface happens at plants, subsidiaries, vehicle logistic centers (VLC), shipping ports and dealership.
Vehicles must be checked at each transfer interface by the receiving party. Any Damages along with its’ responsibilities
can be identified.
Daimler AG, Insurance and MPC can at anytime request the service providers to provide an overview of damages for any
extra fees.
The vehicle hand-over check is divided up into:
 Test prerequisites
 Hand-over check when vehicle leaves VPC
 Hand-over check when vehicle arrives in the port of entry, VPC and dealer
 Visual check
 Completeness check
1.1 Test pre-requisites

 Vehicles to be checked and unloaded by trained personnel only.
 Vehicles to be checked only in the state when to be unloaded. Vehicles may not be washed or aftertreated before the
hand-over check. The body and paint surface must to be checked in daylight or with "sufficient artificial lighting".
 "Sufficient artificial lighting" is defined as light sources that the vehicle can be checked in daylight conditions.
 Appropriate test equipment is to be provided for checking (e.g. mirrors for spoilers check of AMG vehicles, ladders
for the cab roof check).
 The driving speed is to be adapted to the handover locations and routes, but a speed of 40 km/h is not to be exceeded.
Damages that discovered should to be recorded on the shipping documents in accordance with the global vehicle damage
codes standard. （check Q-drome roll out in China, whether used by suppliers）

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Description of the global vehicle damage codes standard:
The transportation chain when automobiles change possession they must be inspected immediately while any damage
or missing items happened.
The purpose of this manual is to provide a standard up-to-date set of codes for recording vehicle exceptions to all per-
sonnel responsibilities for handling vehicles through the transportation chain. It is important the damage codes are ac-
curate and detailed.
The codes are recorded manually on delivery receipts or in portable data terminals for transfer into the manufacturers’
claims systems. Individual manufacturers may issue manuals with photographs depicting of the damage areas and types.
The damage codes are composed of five digits as follows:
Damage Area Code – First and Second Digits

Damage Type Code – Third and Fourth Digits
Damage Severity Code – Fifth Digit
Damage Code Example: Left front door is scratched 4 inches in length. The damage code describing this
condition is:
Damage area = 10 (Left Front Door) – Damage type = 12 (Scratch) – Damage Severity 3 (Over 3” up to
6”)
Right and left are determined as if sitting in the driver’s seat.
Multiple unrelated damages with the same damage area and type noted on the same panel should be
entered separately.
Damage Area/Type Codes

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Damage Type Codes
Severity Codes
1.2 Hand-Over Check when Vehicle Outbound from VPC

The service provider is required to carry out a visual check for vehicle damage and to make a completeness check for
accessory parts during hand-over. If damage or a missing part is discovered, the service provider must report to the
supervisory personnel. The supervisory personnel is required to diagnose the root cause from storage and handling
damage, production deficiencies or signs of wear (used vehicles only).
If the driver ensures that it is not their responsibility for production deficiencies or signs of wear, the damages must be
documented. The operator of the hand-over point is required to countersign the complaint.
Once the driver has moved a vehicle in his/her delivery, the responsibility for the entire delivery or of the vehicle that
he/she is to transport passes to him/her. Damage sustained during loading is treated as transport damage.
Following loading, the driver in the case of a less than full load must ensure that those vehicles that remain standing in
rows are moved up to the first position in the row in question.
Note:
Special requirements for transport mode
If the transport mode is deactivated, this is to be documented in the shipping documents and to be reported to
MBCL/BBAC.
Furthermore, if damaged or open loose part bags are found, MBCL/BBAC is to be informed immediately (unless there
are other instructions to cover this).
Special requirements for Full Body Cover

In case of abnormalities at vehicle handover, e.g. external damage, torn cover, incomplete cover or an incorrectly fitted
cover, or door zipper is broken and can scratch the paint while driving, it is required to be removed before the transport starts
this must be recorded on the shipping documents and reported to the responsible personnel immediately
Please refer to the Chapter “ Full Body Cover” for more details.
1.3 Hand-over check when vehicle arrives in the port of entry, VPC and dealer
The recipient is required to check the vehicle for damage and missing parts as soon as it arrives as long as the vehicle's
outer condition permits this. Night deliveries are noted on the waybill. The vehicle must be checked and, where applica-
ble, the damage report must be created on the next working day. If the dealer receives more than 20 vehicles at a
single day, such a damage report can be created on the third working day. For transport by ship, damage must be re-
ported within 72 hours.

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Causes for complaint are noted on the waybill. Later reports by the recipient are only possible if the damage is hidden.
If the outer condition of the vehicle (very dirty, iced up) does not allow checking to take place immediately, this is noted
on the waybill by the recipient.
However, a check for more serious damage and missing parts must always be carried out. A detailed damage report for
hidden damage must take place within 4 days. Hidden damages include chassis scratches that can only be found by
lifting the vehicle up, damages inside the bonnet, etc.
Production deficiencies or signs of wear are to be noted by the recipient on the waybill and must be clearly identified as
such. The delivering driver is always required to countersign as a confirmation of the complaint.
Note:
Special requirements for transport mode
If the transport mode is deactivated, this is to be documented in the shipping documents and to be reported to
MBCL/BBAC.
Furthermore, if damaged or open loose part bags are found, MBCL/BBAC is to be informed immediately (unless there
are other instructions to cover this).
Special requirements for Full Body Cover

In case of abnormalities at vehicle handover, e.g. external damage, torn cover, incomplete cover or an incorrectly fitted
cover, or door zipper is broken and can scratch the paint while driving, it is required to be removed before the transport starts
this must be recorded on the shipping documents and reported to the responsible personnel immediately
Please refer to the Chapter “ Full Body Cover” for more details.
1.4 Visual check

The complete chassis or order number of the transport control document must agree with the transport document or
with the vehicle identification number. Do not remove the stub until the vehicle has been loaded.
The visual check is to be carried out at a distance of approx. 1 m and at an angle of 45 degrees to the vehicle.
During the visual check, the vehicle is to be checked for body or paint surface damage. This includes:
 checking the tires and rims for mechanical damage and deformation;
 checking whether wheel arches are damaged;
 checking the vehicle surface (particularly bumpers, driver's door, exterior mirrors) for scratches and dents as well as
for dirt (e.g. hydraulic fluid, greasy residue, environmental influences such as bird excrement);
 checking all windows, headlamps and/or rear lights for damage by stones or other mechanical damage;
 checking the front and rear areas (front spoilers, rear apron, side skirts, exhaust trim) for signs that the vehicle has
bottomed out. This can be done using a mirror;
 Checking for dirt or damage in the vehicle interior, especially in the area of the driver's door and on the driver's side.
If missing parts, deficiencies or damage are discovered, the procedure in the chapter "Procedure if damage has occurred"
must be followed. Damage is to be reported immediately before the vehicle is moved by the accepting party. Subsequent
reports will not be considered.
1.5 Completeness check

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The completeness check is only carried out when there are missing or damaged seals. Checks are made for the following
components:
 vehicle jack,
 vehicle tool kit,
 spare wheel or Tirefit with compressor,
 wheel trims in the case of steel rims,
 special equipment as per waybill (e.g. navigation CD),
 first-aid kit
 warning triangle
 Owner's Manual
 enclosed package,
 towing eye cover (this applies to the entire MB passenger vehicle product range),
Note:
Completeness check is omitted if the transport mode is activated. This means that the transport mode must not be
disabled.
1.6 Transport Protection Measures (TPM)

The TPMs are paint and interior protection measures that vehicles are equipped with on various distribution paths. Pas-
senger vehicles equipped with a TPM of this kind are marked with an "L" or an "F" on the transport control document by
the plant. The following must be noted when checking the TPM:
 Before the vehicle is started, it must be ensured that the footwell protection in the interior is attached correctly. If
this is not the case, this must be corrected before the vehicle can be safely moved.
 The existing TPMs must not be removed.
TPM description
To provide an overview of the scope of TPMs, the areas currently protected are presented below.
Interior protection (specific to passenger)

Interior protection applies only to the driver's and front-passenger side. [Cf. chapter 1.4 Visual check]
The protection package comprises:
 Cover of the driver's and front-passenger seats
 Protective cover on door paneling (driver's side)
 Adhesive film on door sill (driver's side)
 Cardboard in footwell
 Steering wheel protection
 Center console cardboard
 Entry sill
 Key protection
 Convertible protection

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Operations Manual China. General
Key Management

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1. Handling the key

1.1. Handling the key during transport
If not otherwise stipulated by MBCL/BBAC, the vehicles are to be locked when transported. The lorry driver is responsible
for handling the keys. During transport, the keys of the vehicle being transported are to be kept in a safe place in the cab
of the lorry. In order to ensure the keys are not exposed to oil or dirt during loading and unloading, and to ensure that
they are stored together in the cab, we specify the use of a key box, or similar.
1.2. Handling the key during storage
If not otherwise stipulated by MBCL/BBAC, the vehicles are to be unlocked when being stored. In this case, the key is to
be removed from the ignition lock and looped over the indicator lever. In certain cases, MBCL/BBAC may require the
vehicle to be locked.

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Loading for road transport

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1. General
To avoid any risk of damage when vehicles are being transported open, the following driving instructions are to be adhered
to:
Dispatching:
The route selection to the desired destination is to be selected, taking the vehicle headroom into account (i.e. the maxi-
mum extent of height and width) to ensure that construction sites, bridges, tree-lined avenues, roadside structures or
foliage cannot impair or damage the load.
Consideration for special weather conditions:
In special weather conditions (e.g. snow, hail, extreme wind, falling trees and branches or ice), the route or driving oper-
ation is to be adjusted accordingly and every risk to the cargo is to be avoided.
Driving-related effects:
The driving style must be adapted and must contain an element of foresight to ensure that driving-related effects (such
as flying stones) do not pose a risk to the cargo.
Note: All transporters (single and double-decker) are required to be fitted with a stone-guard above the wheels. Otherwise,
they are not suitable for transporting MB passenger vehicles due to the risk of damage.
2. Basic rules for driving and loading personnel at VPC locations

The driving and loading personnel must be familiar with the instructions as laid down in the "General" chapter.
Caution: During the entire loading and unloading procedure the engine of the car transporter must be switched off; this
does not apply to operations using the hydraulics.
Transporting materials of any kind in the vehicles being transported and on the loading surface is expressly forbidden or,
in exceptional cases, is to be agreed with MBCL/BBAC.
3. Condition of the transport vehicles

The equipment and condition of the transport vehicles must be of such a design that there is no risk of damage to the
vehicles to be transported.
Only trailers in accordance with Chinese laws and regulations, for example GB1589-2016, are allowed to transport Mer-
cedes-Benz vehicles.
 

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 
 
 Customized enlargements of the loading floors strictly forbidden
 

 The road safety of the tires must be guaranteed. Any damage that arises is to be fixed immediately.

 No hydraulic systems may show signs of leaking and the mechanical load equipment must be fully functional.

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
 Transport vehicles must always have suitable approach rails to avoid damaging the bumpers or the vehicle under-
bodies.
 It must be ensured that the special vehicle transporter is suitable for the goods entrusted to the service provider
(overall weight/dimensions).
 The profile of the loading surfaces and the approach rails must provide a good grip but may not have sharp edges
[see fig.].
 
 
 All loading and unloading equipment as well as load securing equipment shall be stowed and secured properly and
safe for road traffic.
 Caution: Rusted vehicle and add-on parts as well as rusted loading surfaces on transport vehicles may cause paint
damage and must therefore be avoided. Any damage that results is the responsibility of the service provider. Because
of a not conform truck/trailer, will be in the responsibility of the service provider and a recourse is requested

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 
 It must be ensured that the trailers is equipped with mud-flaps
 
4. Load-securing equipment
Passenger vehicles and vans: There must be a minimum of 2 chocks for each vehicle to be loaded. All chocks to be
used must be at least 1/6 of the wheel diameter. Furthermore, the chocks must be approved by the manufacturer.
In addition, 4 three-point tie-down straps with rubber blocks and double-locking ratchet are to be used. A precise defini-
tion of the three-point tie-down strap to be used can also be found in this section.
Definition of three-point tie-down strap with rubber blocks:

The prescribed three-point tie-down strap with strap controllers and double-secured ratchet must be labeled in accord-
ance with DIN EN 12195-2. This standard must be clearly marked on sticker or the three-point tie-down strap with strap
controllers [see fig.]. If weather conditions or wear and tear should mean that this sticker with the DIN standard is no
longer clearly identifiable, the strap is no longer to be used to secure vehicles.
  

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Sample sticker for a three-point tie-down strap with strap controllers
Furthermore, the strap to be used must be 2.2 m in length and have maximum expansion of 7%. The lashing force (LC)
must be at least 2000KG in a straight line, meaning that the real LC when the lashing straps are wrapped around tires is
double that 4000KG [see fig. above]. The strap must be equipped with a continuous and variable anti-skid band (see fig.
strap controllers). This must be designed in such a way to prevent twisting during transport. It also must be guaranteed
that the strap controllers are at least as long as half the circumference of the wheel, as the three-point tie-down strap
may not touch the tire.



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5. Load preparation
The angle of the approach rails must be designed to avoid damage to spoilers, underbodies and exhaust systems, but
may not exceed a maximum angle of 10° . For this reason, air-sprung trailers must be in the lowest position for loading
and unloading and the tractor vehicles must be in the highest position to produce as small an approach angle as possible.
For the transport of the AMG GT/GT S and AMG SLS a maximum angle of 10° is too high it is imperative to observe the
notes.
 
When loading the vehicle, a rubber mat has to be placed in front of the ramp to mitigate the pressure between wheel and
ramp.
The ramp should be constructed as flat to protect wheel edges during loading, especially for wide-wheel models (e.g
AMG).
U-style ramp is not allowed.

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

The height difference and space for transitional areas must be adapted to the vehicles being loaded.
When loading the upper loading level, there must be as flat a transitional areas as possible between the tractor vehicle
and the trailer [see fig. included] to avoid damage to the underbody and the spoiler.

The loading surfaces must be free of unattached and blocking parts (e.g. chocks, three-point tie-down straps with rubber
blocks, tools, bracket retainers, etc..) [see fig.].

All pillars/ container walls and edges have to be padded as is in the picture to avoid door damages. The co-driver has to
help the driver to come out of the car without any door damages.

Move out of the side window is strictly forbidden.

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
The fire extinguisher should be equipped in the trailer, where is easy to be approached in case of emergency.

The fall protection should be installed and used properly in the trailer.

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6. Vehicle hand-over
Vehicle hand-over is in accordance with the chapter "General",
"The vehicle hand-over check".
If the vehicle is equipped with "Don’t open" seals, these may
not be damaged.
Vehicle documents are to be checked for correctness. The embossed chassis number must match the transport docu-
ment completely.
7. Loading the vehicle

To ensure safe transport, it must be ensured during loading that the load is distributed evenly in accordance with manu-
facturers' guidelines and taking the payload and axle loads of the transporters into account.
During the entire vehicle loading procedure, employees or authorized personnel from MBCL/BBAC are authorized to
check the transport vehicles and to point out if they are being loaded or secured in a manner that deviates from this
guideline to ensure that no errors are made. Major violations of these regulations will result in MBCL/BBAC issuing
an immediate ban on loading applicable for all VPC locations.
During the loading and unloading procedures for passenger vehicles and vans, the following
is to be noted:
 When driving onto the transport vehicle, walking speed must be maintained. Furthermore, the conditions in the
chapter "General handling of MB vehicles".
 Vehicles with pneumatic suspension are always to be transported in the highest suspension position. The "Airmatic"
section of the relevant model chapter shows which vehicle models are equipped with Airmatic.
 The following minimum clearances around the vehicles to be loaded must be adhered to (vehicle-specific clearances
must also be taken into account, however):
 Longitudinal clearance 0.10 m

 Ground clearance 0.05 m
 Roof clearance 0.10 m
 Stacking clearance 0.10 m
 Vehicle clearance between tractor vehicle and trailer 0.15-0.20 m
 Side clearance to attachment part and body 0,05 m
Important note: The engine is to be switched off immediately in the event of backfires, noticeable loss of engine power
or other operational faults.
Furthermore, vehicles with manual transmission must be driven down from the truck under their own power. Letting the
vehicles roll down and braking them with the handbrake or even with the clutch pedal damages the vacuum pump and
may lead to failure of the brake booster.
Important: Specialist assistance is provided by MBCL/BBAC in question, the responsible vehicle logistics center or the
nearest Mercedes-Benz workshop.

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All operating states in which uncombusted or only partially combusted fuel can enter the catalytic converter are to be
avoided.
These include:
 Starting the engine by towing, pushing or rolling off transporters or ramps.
 Frequent consecutive attempts to start the engine.
 Extremely long operation of the starter motor.
 Switching off the ignition during the journey.
8. Securing vehicles on the car transporter

The VDA working group, in which all German automobile manufacturers are represented, has developed recommenda-
tions on securing new vehicles that correspond to the newest findings in the loading technology sector. These recom-
mendations form a significant part of these regulations and are also the working basis for safe and high-quality loading
and transporting of vehicles.
If there any additional questions on the following guidelines or regarding load-securing or loading methods, VPC personnel
on site is of course happy to assist.
General note on securing a wheel with a three-point tie-down strap with strap controllers:
The three-point tie-down straps with strap controllers are to be put on as follows:
1. hook the first hook vertically into the perforated plate,

2. Lay the strap with rubber blocks radially over the tire,
3. hook the second hook vertically into the perforated plate and
4. then tighten the third hook directed away from the wheel and fix the strap using the ratchet.
The chocks (1/6 of wheel height) must be so designed that they do not cause any damage to the body when affixing and removing.
There must also be no damage as a result of insufficient clearance to floor assemblies and other vehicle parts during the journey.
Important: During transport, the load is to be checked, and the load-securing equipment is to be checked to see that it
remains in place. When loading Vario vehicles, the load is to be secured in the same manner as with vehicles that are
loaded backwards.
Securing of vehicles without recess or latch [see following fig.]
 One chock behind any of the rear wheels

 Additional securing by means of a three-point tie-down strap to all the four wheels.
 There must also be a wheel chock in front of the front wheel in question, arranged in diagonal opposition.

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Securing of forward- or backward-loaded vehicles and last vehicle in latch or recess
The vehicles must have both wheels of a single axle or both axles in the recess or latch. This arrangement replaces chocks.
All other securing arrangements are in accordance with the drawings shown here.
Alternative securing arrangements if loading personnel is at risk of falling
If a vehicle on the upper loading level cannot be secured within the lanyard rail, either
 The loading platform is to be lowered until this action is possible when standing on the ground, or
 The wheels of one vehicle axle are to be secured on both sides with two chocks and a three-point tie-down strap on
each side within the lanyard rail.
Important notes:
If a chock cannot be placed for technical reasons, a three-point tie-down strap with belt controller is to be affixed to the
other side of the axle.
 AMG vehicles and vehicles with the "Avantgarde" equipment line may only be raised (stacked) with hydraulic stack-
ing rails.
 When stacking, the stacking angle of the vehicles during transport may not exceed 25° .
 During hydraulic overlapping on single deck wagons with hydraulic equipment the overlap angle may not exceed
25° .
If a vehicle on the upper lading platform cannot be chocked and tied-down diagonally within the lanyard rail, either:
 the loading platform is to be lowered until this action is possible when standing on the ground, or
 Major violations of these regulations will result in MBCL/BBAC issuing an immediate ban on loading applicable for
all VPC locations.
Loaded transport vehicles must be parked on fenced-in, secured company sites belonging to the service provider or on
manned car parks/rest stops during the night, at weekends and on public holidays [see "Guidelines for storing in
dispatch and storage areas"].

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Loading Instruction for ADS Vehicles during Road Transportation
ADS vehicles:
Special attention is needed, when ADS-vehicles (Adaptive Suspension System) are being loaded.
With this suspension the vehicle tends to swing during transport, it influences the driving behavior
of the truck compared to the conventional transports and therefore special lashing requirements are needed.
How do I recognize a vehicle with ADS chassis?
10cm each to the ground, front and to the ground, above the roof,
Distance：
back above the roof 20 cm front/back 10 cm
1) Push button once. Car will be

lifted 30mm
Activation of transport level n/a 2) Push button again for 5 sec-
onds. Car will be further lifted.
3) blinks: level OK
Manufacturer's approvals have to be Loose covers or platforms, as well as manual stacking units and other manual
observed equipment for lashing, has to be looked up at 4 points to the truck type mounting
Vehicles must be secured at all 4 wheels, with a strap and strap controller each
Lashing: (lashing straps in accordance with the EN12195-2 standard and specifications
of the OM)
6 chocks (rear axle (both sides), front axle (front side) diagonal wedges must be
Chocks used at critical points such as possible points of contact with the axles or batter-
ies of electric vehicles
manual stacking possible? No
Due to these requirements the load factor might decrease. Please make sure to have this documented on the freight
documents.
Notification of subcontractors employed:

If subcontractors are employed, it shall be ensured that they are also familiar with the loading instructions and implement
them fully.
Checks during transit:

Load securing for ADS vehicles has to be checked – like for all other vehicles - before each departure (particularly the
lashing).
Further controls after critical driving situations, since these can lead to loosening processes.
ESP:
• In the case of short/long concepts: ESP obligation for motor vehicles and trailer bodies
in accordance with UNECE R13 and VO 661/2009.
• In the case of short / long concepts: an anti-snaking brake can positively affect driving characteristics.
• In the case of long/long concepts: no ESP obligation according to manufacturer's approval; ESP can also
provide positively assistance in such cases.

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Loading for Ship Transport

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1. General
Vehicles should only ever be loaded onto car transporters (car carriers, con-ro, feeder ships and ferries). Conventional
loading of vehicles is not permitted. The ships must be classified in accordance with Chinese law and regulations (***)
2. Basic rules for driving and loading personnel at Daimler locations

The driving and loading personnel must be familiar with the instructions as laid down in the “General Instructions” chapter.
3. Condition of the ship

The equipment and condition of the ships must be of such a design that there is no risk of damage to the vehicles to be
transported. This includes:
The load spaces must be sufficiently ventilated, clean and odor-free.
 Sufficient illumination and markings on routes and columns.
 The profile of the loading surface and approach rails must provide a good grip but may not have sharp edges.
 All ramps must allow the ship to be loaded without causing damage.
 Rusted loading surfaces may cause paint damage and must therefore be avoided. Any damage that results is the
responsibility of the service provider, because of a not conform truck/trailer, will be in the responsibility of the ser-
vice provider and a recourse is requested
 The entire transport area (transport decks) is to be secured using lanyard rails (cushioned) (minimum height 0.9m
and 2 cables).
 All ramps have to make sure that loading follows without damages. When there is a gap between ramp and quay
wall of more than 2cm (picture below) the operator has to make sure that a rubber mat is used.
4. Load Preparation
The ramp angles must not permit damage to spoilers, underbodies or exhaust systems (max. 8° ). The routes within the
ship are to be determined before loading/unloading and are to be indicated with suitable means (cones, tape). [see
pic1&2].Transverse storage is forbidden.
Pic.1 Pic.2

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5. Load-Securing Equipment
Passenger vehicles and Vans

Only car lashing may be used to fix vehicles. Four lashing devices are to
be provided for each vehicle to be loaded [see pic.3]. Alternatively, "cluster lash-
ing"devices are to be used in conjunction with polyslings.
Pic.3
6. Vehicle Hand-over
Vehicle hand-over is in accordance with the chapter "General", "The vehicle hand-over check".
7. During the loading and unloading procedure, observe the following:

 During the entire vehicle loading procedure, employees of Daimler AG and persons authorized by Daimler AG are
permitted to check the ships during and after loading and to point out where loading or securing of a load differs
from that stated in this guideline so that errors may be corrected.
 Generally it is not permitted to load on deck or reposition when loaded.
 All vehicles must be loaded so that sufficient roof clearance is guaranteed.
 Vehicles with reduced ground clearance should be stowed so that the vehicles are only driven short distances on-
board.
 In the case of ro-ro loading, generally a "flow stow loading" method is used and the vehicles are to be parked "in
blocks", meaning that they are divided up by model type. The stowing of left-hand drive vehicles should be done in
an "anti-clockwise" direction and right-hand drive vehicles in a "clockwise" direction.
 The minimum requirement for M-, R-, GL- and G-Class vehicles is that these should be loaded onto pick-up decks.
 At the exit, the edges of the ramps must be covered with edge protection. (barge specific)
 The vehicles are only to be loaded onto the ship in co-operation with a trained, expert marshal.
 The personnel must wear gloves during the entire loading process.
 The minimum requirement for Mercedes-Benz Sprinter, V-Class, Vito and Viano is that they should be loaded onto
pick-up decks.
 The vehicles may only be driven on board at a speed that excludes any risk of damage. Loading and unloading shall
occur no faster than walking pace. Walking pace means a max. speed of 10 km/h. Corresponding driving rules and
measures have to be put in place to ensure that the risk of damage is minimized. Furthermore, the conditions in
the "General handling of MB vehicles" section apply.
 The staff that the shipping company authorises, have to be trained marshals who are permitted to instruct the driv-
ers and must be informed about the Daimler AG loading regulations.
 Vehicles with Airmatic must always be loaded/unloaded in the highest springing position. Once the vehicle has
been parked up, this should be dropped back down to the driving position. To find out which vehicle models are
equipped with Airmatic, look in the "Model series data sheets" section of the model series data sheet for each
model.
 If vehicles are equipped with a battery isolator switch, it should be operated as soon as the vehicle is parked up on
the ship. To find out which vehicle models are equipped with a battery isolator switch, look in the according section
for the respective model.
 If Vito and V-Class, Viano vehicles, without a battery isolator switch, are to be shipped for longer than 14 days, the
battery must be disconnected. The battery can be regularly recharged on Sprinter vehicles without a battery isola-
tor switch.
 It is imperative to note that the battery is only isolated from the electrical system when the engine has stopped
turning.
 Expert assistance is offered by the FLC responsible or the next Mercedes-Benz workshop.
 Should the engine power output drop considerably or there are any other malfunctions, switch off the engine im-
mediately.
 Do not stand/walk on any vehicle surfaces, including the bumper
 Starting the engine by towing, pushing or rolling off the transporter or ramps is forbidden.
 Operating the starter motor for extremely long periods and frequent consecutive starting attempts is not permitted
 Daimler – Operations Manual Europe Loading for sea transport

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 Switching off the ignition while the vehicle is in motion is not permitted.
 Shipping vehicles parked in a crosswise position is generally not permitted for trucks, vans and buses.
 For the "A4" version of the Sprinter, the impaired ramp angle – due to the suspension being lowered 3 cm – must
be taken into account. (Van specific)
The following minimum clearances around the vehicles to be loaded must be adhered to (vehicle-specific
clearances must also be taken into account, however):
Particularity for passenger vehicles:
 between the sides of the vehicle (folded in) 0.15m

 between the vehicle bumpers 0.40 m
 from the hatches and footholds 0.10 m
 walkways and work passageways 0.50 m
 between vehicle roof and deck 0.10 m
8. Securing
When loading vehicles onto sea/feeder barges and ferries, the responsibility for vehicle lashing rests with the ship's
officers. The lashing and de-lashing procedure must be performed immediately after parking, or before the driving the
vehicles off.
During sea transport, the load and correct seating of lashings should be checked
8.1 Securing passenger vehicles on the ship
8.1.1 Handling tow-hooks and bumper cover
Disassembly of bumper hook cover

 The bumper-hook cover has to be loosened by hand
 Pressing the cover in with your fingers until it comes loose and then pull out the bumper-hook cover
 If the hook cover does not loosen with your hand or fingers, use the wedge that is legally used in the production to
release it (see pic4 of the wedge)
Please make sure that the bumper cover is not pulled out or pressed in with strong force
Assembly of bumper hook cover Pic.4

 Please install the bumper cover carefully with your hands back, in the same
way as the removal assembly (pic.5)
 Please don’t use strong force to clips the cover back in its designated space.
Storing the bumper hook cover in the next transport section

 In order to guarantee a damage-free cover for the next transport section, Pic.5
please follow the PDI-Check process
 Check the accessory/foil bag in the trunk when the transport mode is off, whether
anything is missing in the bag (Pic.6)
 After that please put all things together with the bumper hook cover in to a new bag
and seal the bag, then put the bag into the car trunk for later handover check
 To order new accessory bags please use the A-part number foil bag/accessory bag
Pic.6
Removal of the transport hook and two different hooks

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 To remove the tow hook, unscrew the hook. In the same way, please screw in the
towing hook when assembling
 If this is not possible by hand, an electric drill with an approved attachment can be
used (Pic.7)
 There are two different tow hooks : Black with 24mm thread for vehicle model
Series 167, silver with 22mm thread for other vehicle model series Pic.7
Pic.7
8.1.2 Car lashing with lashing eyes
Cars should be lashed as follows:
 The shorter end the car lashing should be hooked into lashing eye of the car.
(lock is above, in the direction of the lashing eye) (Pic8)
 The other end of the lashing should be fixed the deck of the ship and(Pic.9)
 The fastener fixed by belt loop (Pic.10)
Pic.8 Pic.9 Pic.10
Exception "Clusper lashings" in combination with poly slings: The lock must be fixed in the direction of the ship's deck.
Longitudinally stowed vehicles

These vehicles must be secured on the ship with 2 car lashings each by the lashing eye at the front and 2 car lashings at
the rear towing eye. The angle between the two car lashings per lashing eye should be approximately 45° . The length of
a lashing from the lashing eye to the ship's deck may not exceed 1 m.
Exception
Applies to: G-Class, S-Class AMG, AMG GT 4
Due to the position of the towing eye, additional slings should be used for securing.
(2 at the front and 2 at the rear) [cp. illustration].
Special case – vehicles with a trailer coupling

It is not allowed to lash the vehicle with the trailer coupling, this will
increase the damage rate.
Crosswise stowage of vehicles

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Attention: crosswise stowage is only applicable for models of the

A-, B-, C-, CLA-, GLA- and SLC-Class.
Crosswise stowed vehicles are to be fixed with two lashings at the front and at the
rear (securing method, see also longitudinally stowed vehicles) and are also se-
cured with a non-slip chock at each wheel (cp. illustration).
The length of a lashing from the lashing eye to the ship's deck may not exceed1m.
Ramp stowage of vehicles

Attention: ramp stowage, is only applicable to the models
of the A-, B-, C-, CLA-, GLA- and SLC-Class.
Vehicles stowed on the ramps must be fixed using two lashings at the front and rear
(securing method, see also longitudinally stowed vehicles) and also secured with a
non-slip chock at each wheel (cp. illustration)
The length of a lashing from the lashing eye to the ship's deck may not exceed 1 m.
Generally:
 If vehicles are secured with an additional sling, 1 sling should be used per lashing. The breaking load of each car
lashing may not be below 1,500 kg.
 The lashing eyes are screwed in at the front and rear by the port operator. If the original towing eyes are used (e.g. V-
Class, Vito and Viano), they must remain in or on the vehicle.
8.1.3 Wheel lashing

Wheel lashing is prescribed for the following models and versions: (Model/version, see distribution control note)
CLS AMG + CLS with AMG-Packet
CLS Shooting Brake AMG + CLS Shooting Brake with AMG-Packet
S-Klasse Coupe
S-Klasse Cabrio
GT + GTs
smart fortwo
smart forfour
Sprinter
All vehicles with trailer coupling with exception Model 167
Note: In vehicles which rim-lashing is prescribed; please secure the vehicles as shown in the picture with a Sling and
scoring protection. The risk of damage to the rims should be reduced or even avoided.
On steel wheels, lashing is done using plastic coated hooks through the
apertures in the wheel and on light-alloy wheels, a loop belt is fed around
a spoke and the lashing hooked into the strap.
In order to avoid the lashing applying turning force to the wheel, the lash-
ing must always be directed towards the center of the wheel. The length
of the lashing must be between 0.80 m and 1.50 m. The lashing angle
must be 40° - 60° towards the front and towards the rear. Heavy equip-
ment etc. must be secured in agreement with the captain or port captain,
specifically, according to the weight and other special considerations. Due
to the limited working area for the lashing personnel, particular care must
be taken in order to avoid contact with the vehicle.

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Loading for Train Transport - PbP

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1. General
To avoid unnecessary damage in the railway transportation, the following rules should be implemented in the process of
loading and unloading.
2. Basic rules for driving and parking commercial vehicle at train station
After the freight car enters the train distribution yard, if there is any operation on the platform, the vehicle should be
parked 5 meters away from the station.
3. Load Preparation
3.1 Routine inspection
 Open the train door after checking whether the door is sealed properly, and hang the door firmly
 Check whether the ramp angles are in good condition, and replace them in time if damaged
 Check whether there are sundries in the train carriage to ensure the cleanliness
3.2 Installation ramp angles

 The ramp angles must not permit damage to spoilers, underbodies or exhaust systems (max. 8° ).
3.3 Commercial vehicle preparation

 The rearview mirror should be folded.
 The driving speed in dispatch yard is not exceed 15km/h, and in train carriage shall be controlled within 10km/h

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3.4 Loading
 Commercial vehicles shall be loaded in accordance with the principle of first loading the lower layer and then the upper
layer. If the body of commercial vehicles is high, the median plate should be adjusted to a safe working position man-
ually.
 Stop the car at a distance of 50cm from the front wheel to ramp angles. Make sure that the front bumper of the
commercial car will not collide with the ramp angles. Keep the vehicle slowly get on the train.
 Keep at least 30cm gap to the car in front.
 After parks the parking brake should be tightened, if there is a manual shift it should be put on the first gear shift and
confirm that all electrical and electric devices in the car are turned off.
 Close doors, windows and sunroof, and place the key please secure that the key hangs always on the indicator. It is to
secure that no driver/worker can damage the key or loose it through putting it in the pocket or push it out of the
vehicle when sitting on it.
4. Load-Securing Equipment
Passenger vehicle
Four lashing devices are to be provided for each vehicles.

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Cars should be lashed as follows:

 Place the wheel stoppers in front of the front tire and behind the rear tire of each commercial vehicle
 Lashing the tires with belt loop and should be hooked into lashing eye of car. The other end of the lashing should be
fixed the deck of the train.
 The fastener must be wrapped along the middle of the tire, and shall be flat without any twisting or knotting.
 Antiskid blocks should be arranged evenly on the contacting interface of belt and tire surface.
 Rotate the shaft to tighten the belt. The tightening degree of the belt should be suitable for the slight deformation of
the commercial vehicle tire, and the four-wheel tension degree is equivalent

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Note: A35-AMG and EQC models cannot be transported by railway due to the limitation of train loading conditions.

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Loading for Train Transport - CBU

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1. General
Driving and loading personnel, as well as rail/rail car companies are required to be familiar with the instructions of the
Operations Manual, chapters "General" and "Sector-specific".
Loading/unloading, as well as securing the vehicle, shall be done in accordance with the valid specifications of the
rail/rail car companies involved. The regulations pertaining to load dimensions of the individual recipient countries (the
smallest load dimension of the route is valid) and arrangements made in the contracts are to be adhered to. Observe the
safety requirements of the individual rail car manufacturers in regards to the loading of new vehicles onto rail road cars.
Specific specifications for certain vehicle models which, due to restricted equipment, require special loading methods
shall always be observed in order to guaranteed damage-free transport.
2. Condition of rail road wagons

The equipment level and condition of the rail car shall be so, that there is no danger of damaging vehicles while being
transported.
• The loading surfaces shall be clean and free of materials which may cause damage (wire, glass, stones, etc.).
• The profile of the load surface is to be non-slip and may not have any sharp edges.
• Suitable wheel chocks are required.
• Rusty loading surfaces can cause paintwork damage and are therefore to be avoided in every case.
• Use of salt is not permitted.
• Defective rail cars shall be reported to the corresponding manufacturer as per regulation.
3. Loading preparation
General
Rail road cars which are at the ramp for loading/unloading shall be safeguarded from rolling away by means of a
chock/stop block [see illustration].
The ramp angle shall be designed so no damage may occur to the vehicle undersides. When loading and unloading, the
ride-on surface between the rail cars shall be made as level/flat as possible. The ride-over flaps shall be able to be folded
back in order to prevent damage to the vehicle undersides and spoilers. Additionally, wheel chocks are to be removed
from the path of the wheels. Loose approach ramps or rails are to be fastened to the rail car using lugs
Double-decker rail road car, "TUBE" double-decker car:

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Attention: It is strictly forbidden for personnel to be on the upper deck when there are live overhead lines.
Before loading or unloading the upper deck shall be additionally secured by lowering onto the support provided (e.g. lugs
or rotary supports). Additionally, in order to avoid any damage to the roof, it shall be checked as to how far the upper
deck can be raised and secured during loading or unloading. Loose approach ramps or rails are to be fastened to the rail
car using lugs.
Before manually lowering or raising the upper deck, the hand cranks and their sockets shall be checked and free of
defects (safety precaution). Should any defects be detected, a hand crank from another rail car can be used, or that of
the socket opposite the defective socket for raising and lowering the upper loading deck.
When auxiliary units are implemented for lowering or raising the upper loading deck, use only devices listed in the corre-
sponding handbook of that particular rail car (e.g. pneumatic wrench). (Damage to the safety-related parts of the rais-
ing/lowering equipment may occur).
For all movements of the upper loading deck, personnel are required to observe the path of movement, and to immedi-
ately switch off the auxiliary unit when the upper/lower-most position is reached.
4. Vehicle loading
4.1 General
During the entire vehicle loading procedure, employees of Daimler Greater China and persons authorized by Daimler
Greater China are permitted to check the transport vehicles and to point out where loading or securing of a load differs
from that stated in this guideline so that errors may be corrected.
During the loading and unloading procedure, observe the following:
• The specifications in the general section of the Operations Manual for loading/unloading shall be adhered to.
• Loading and unloading shall occur no faster than walking pace. Walking pace means a max. speed of 10 km/h. (Ob-
servance of the OM chapter General handling of MB vehicles.)
• Check the front bumper for damage when unloading (rail) which may have been caused by contact with the ground
surface.
• Vehicles with air suspension are always to be transported in the highest raised position. The instructions for models
which are equipped with AIRMATIC/air suspension can be found in the corresponding model series data sheets.
• Loading is to take place in transport mode. Observance of the OM chapter: Passenger vehicle-specific Transport mode
• The full body cover shall be closed. (Observance of the OM chapter: Passenger vehicle-specific Full Body Cover)
• The wheels of the vehicle may not remain on the ride-over rubber mats. A minimum distance between the vehicle
wheels and the ride-over rubber mats shall be kept, as per specifications of the service provider.
• There are no special handling instructions for loading F-Cell vehicles. Additional information can be found in the specific
handling sheet.
4.2 Load-securing materials

As a rule, the vehicles shall be secured by means of wheel chocks. The maximum height of the wheel chocks for pas-
senger vehicles is 11 cm. Generally, the clearance to the vehicle underside shall be observed.
4.3 Distance between vehicles
Low-platform rail road cars:
The following minimum distances of loaded vehicles are to be strictly adhered to (however, vehicle-specific distances
should still be observed):

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• Between the vehicles and/or the front or rear end of the loaded unit 0.08 m
• Vehicles between the rail car units 0.30 m
Double-decker rail road car, "TUBE" double-decker car
• The following minimum distances of loaded vehicles are to be strictly adhered to (however, vehicle-specific distances
should still be observed)
• Between the vehicles 0.15 m
• Vehicles above the short couplings, for all passenger vehicles 0.26
• Roof clearance after lowering upper load deck (passenger vehicle-specific) 0.08 m
After the loading and unloading procedure, the ride-over flaps are to be folded up. The distance between ride-over flap
and bumper shall be at least 15 cm.
4.4 Securing the vehicle

Low-platform rail road car
• Every vehicle is to be secured by applying the parking brake and engaging 1st gear (automatic transmission, engage
position "P").
• Additionally, two suitable wheel chocks are to be used to secure the vehicle on the rear axle on which the parking
brake acts.
• If not otherwise stipulated by Daimler AG, the vehicles are to be unlocked when transported.
Double-decker rail car
• Every vehicle is to be secured by applying the parking brake and engaging1st gear (automatic transmission, engage
position "P").
• All open double-decker rail cars are equipped with wheel
chock to the left and right of the lane.
• Vehicles loaded over the short couplings may only be se-
cured on one axle using four wheel chocks [see illustra-
tion].
• If loading dimensions are exceeded, vehicles on the upper
loading deck are to be grounded.

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Note: AMG GT(190) can not be transported in any train type

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Height, length and weight restrictions

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1. Height, length and width restrictions in China

To ensure the safety during the transportation, the TSP should follow the standard of limits of dimensions, axle load and
masses for road vehicles in China. The TSP takes fully responsibility to observe the legal requirements in all circumstance.

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Information on truck audit

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1. General
To make sure the high quality of transportation, the service provider should allocate the truck with safe, clean and stand-
ard size. The following functions will be integrated in successive stages: Loading audit and monitoring of measures, as
well as KPI measurement, contact data and logistic profiles.
2. Truck Audit
The trucks of all service providers are subjected to random checks by MBCL/BBAC auditors for condition and compliance
with internal and external regulations.
All the auditors are empowered by MBCL/BBAC &Daimler AG to order measures or loading prohibitions on behalf of
MBCL/BBAC.
Upon request by Headquarters or the auditor, vehicle documents, permits or other

identification documents are to be produced.
The service providers will be evaluated according to the following aspects (among others):
 The driver's aspect
 The vehicle's operating state
 Vehicle handling

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3. Check-list for passenger cars
4. Conduct when delivering a warning and a loading prohibition:

4.1 Warning because of rust (“yellow card”)
Cause: Rust on transport vehicle, but in this individual case does not trigger a loading prohibition.
Procedure: Repair within 6 months or at the latest concurrent with the next statutory inspection. Once this has been
done, proof of the measures of repair to be documented if within the period no feedback is forthcoming, the warning is
transformed into loading prohibition.
4.2 Warning due to handling (“yellow card”)

Cause: Incorrect conduct/Erroneous handling by vehicle driver which requires immediate rectification, but in this par-
ticualr case warrants no loading prohibition.
Procedure: Truck driver training, evidence of training to be set and documented in hard copy and sent to MBCL/BBAC
within one month.

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In individual cases MBCL/BBAC reserves the right to maintain the loading prohibition in spite of proof of training being
presented.
In the event of a driver change / vehicle change due to a loading prohibition (Handling) report must be made to
MBCL/BBAC.
4.3 Loading prohibition because of handling
Cause: Incorrect conduct/Erroneous handling by vehicle driver

Measures: Truck abandons factory without load
Procedure: Truck driver training, evidence of training to be set and documented in hard copy.
4.4 Loading prohibition because of condition of truck
Cause: Leak, technical deficiencies

Measure: Truck abandons factory without load
Procedure: Early repair before the next loading. Once this has been carried out, proof of repair measures must be doc-
umented.
There is also the possibility - after advance notification - for the respective auditors to perform a post-audit in the pro-
duction facilities. If the auditor should find the condition of the truck to be acceptable, the existing loading prohibition
will be annulled. This is not valid for loading prohibitions/ warnings concerning Handling.
On-site training of service provider by loading trainers may be carried out by agreement. Should a truck attempt,
in spite of the existence of a loading prohibition, to enter the production facility premises, a new loading prohibition shall
be issued
5. Information about an audit that has been performed

After the conclusion of an audit the forwarding agent shall be immediately notified by email that an audit has been carried
out.
Any further measures are to be coordinated exclusively with MBCL/BBAC according to OM provisions. Dispatch offices
are on no account to be contacted!

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Alternative drives and instructions

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1. Alternative drives and instructions

Qualification training for shipping and driving personnel
In addition to vehicles with conventional drives (diesel, gasoline engines), other vehicle models with alternative drives are
being developed and marketed. To ensure that these vehicles are also handled safely during transport, we have included
information below about the qualification of driving personnel and specialist plant personnel. The focus is initially on
training for hybrid, electric and fuel-cell vehicles.
Qualification of driving personnel

The driving personnel require high-voltage (HV) and hydrogen (H) sensitization, as it is known.
Qualification of specialist workshop staff

For a selected group of specialist VPC staff (with occasional or regular contact with this kind of vehicle), high-voltage (HV)
qualification and a specific product qualification are required.
Important!
Persons with electronic implants (e.g. heart pacemakers) may not carry out any work on high-voltage systems. For this
reason, these persons may also not participate in HV training sessions.
Training is relevant to all vehicles with alternative drives:

• E-CELL, solely electrically driven vehicles, e.g. A-Class E-CELL, B-Class E-CELL, Vito E-CELL
• F-CELL, solely electrically driven vehicles, fuel cell vehicles, e.g. B-Class F-CELL, Citaro F-CELL HYBRID
• Electric drive, solely electrically driven vehicles, e.g. smart fortwo electric drive
• HYBRID, e.g. S-Class HYBRID, E-Class HYBRID, C-Class HYBRID, ML-Class HYBRID, Atego HYBRID, Canter HYBRID
• HYBRID PLUS, hybrid vehicles with external charging socket, e.g. S-Class HYBRID PLUS, C-Class HYBRID PLUS

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General damage handling

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1. Handling processes in the event of damage or deficiency of vehicle

1.1. All vehicles are constantly subjected to a visual check as part of handover checking. If damage is noticed, it must
be reported to the MBCL/BBAC immediately in writing or via Logistics Tracking System and the responsible party is to
be considered liable for the damage. Private settlement of any damages found during handover inspection is prohibited.
All issues must be reported to BBAC/MBCL and handled according to BBAC/MBCL requests to ensure handover qual-
ity
1.2. Procedure when damage is established

MBCL will claim any transportation damage from TSP according to the agreed liability.
In principle, repair of damages in transit have to be conducted at a Mercedes-Benz dealer or VPC. Any kinds of repairing
except at MB dealer or VPC are strictly prohibited.
TSP has to provide regular damage reports and any other related document required by MBCL for damage evaluation
purposes. Any serious accidents and/or major damages must be reported to MBCL immediately.
All compensation shall include, but not be limited to, reparation fee and possible vehicle’s depreciation fee. All compen-
sation must be settled with MBCL within two months after the damage/accident occurred.
TSP is not allowed to settle damage expenses directly with a dealer without prior approval of MBCL.
MBCL reserves the right to deduct any outstanding payments for damage and depreciation values from the monthly
settlement with the liable TSP.
1.3 Damage repair
1.3.1. Damage that may occur, or missing accessory parts, is not corrected on site but rather at the final destination.
Exceptions (e.g. to make the vehicle roadworthy again or to avoid subsequent damage) are to be agreed with order
processing. To avoid customs processing, vehicles may not be removed from "bonded" transport. A replacement delivery
of missing parts is initiated by the recipient or by order processing.
1.3.2. If theft has been established, the police must be informed immediately. A copy of the police report must be sent
to MBCL. If the entire vehicle has been stolen, MBCL must be notified immediately.
1.3.3. Deficiencies in protective measures are corrected by the turn-around companies/storage location operators
after an order has been placed for them to do so. In the case of general deficiencies in protective measures, MBCL is to
be informed in writing.

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2. Transport damage processing when vehicle is received
The transport damage message must be received by MBCL within the legal time limits for complaints and the damage
message should be including the damage description, the car info and the estimated repairing cost, see Appendix A.
Any kinds of overdue damage report beyond the legal time limits are not acceptable.
The damage report and the waybill are kept by the transport company and the recipient for at least 5 years.
3. Damage processing in case of handling and storage damage

This guideline is used in the case of damage or missing parts that arise while the vehicle lies within the responsibility of
a turn-around center or vehicle logistic center being used by MBCL. This also applies to damage or missing parts that are
established by the collecting driver before the vehicle is moved, as long as these have been caused by handling or during
storage. Plant deficiencies or signs of usage (only in the case of used cars) that are listed by the driver on the waybill
must be marked as such clearly. The operator is always required to countersign as a confirmation of the complaint. In
certain circumstances, it may be necessary to correct the cause of complaint on-site. This is determined by the operator
in accordance with MBCL regulations.
3.1. If the damage or missing part has been established by the collecting driver, the operator must note the complaint
on the waybill (unless the cause of complaint is corrected on site).
3.2. The operator draws up a damage report immediately. The damage report contains at least the following data: Order
number, chassis number, date and time of vehicle receipt, data and time of establishing damage, description of damage,
name of the damaging party, date of creation, name and phone number of the damage reporting party and a conveyance
of title.
3.3. If the operator or one of his/her employees is responsible for the damage, he/she must address the damage report
to himself/herself with the note "damaged in storage".
3.4. In cases of theft and vandalism, the operator must inform the police and have a police log created.
3.5. The damage report is kept by the operator for at least 5 years.

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Operations Manual China. Passenger Car specific.
Starting with battery booster cable

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1. Starting with battery booster cable

If a vehicle can no longer be moved due to battery weakness or discharge, it can be made ready to be driven again with
a battery booster cable.
To begin with, there are some safety notes that must be observed:
 E-Cell and fuel cell vehicles can only be jump started by trained specialist personnel.
 The ignition must be switched off when working in the engine compartment.
 Any manipulation of the ignition system is strictly prohibited.
 Touching live parts may pose a danger to life.
 In the case of ignition systems with an increased power rating, the conductive parts may not under any circum-
stances be touched.
 When the ignition is switched on, there are high voltages in the entire ignition system of all vehicles – both in the
components and the cable harness.
 No jump-starting may be performed between the vehicles that are to be transported.
Prerequisite:
 Jump-starting only takes place when the engine is cold and the catalytic converter has cooled down.
 The engine may not be switched on if the battery has frozen. The battery must be thawed out first.
 The cross-section of the cable must be at least 25 mm 2 for all passenger vehicles.
 Flexibility: A cable wound out of thick copper wire is invariably more rigid than a finer design. You must take into
account the fact that the insulating material hardens more in cold conditions.
 It must be ensured that the terminal clamps are insulated. These must be completely made of plastic to avoid short
circuiting caused by inadvertent touching of metal parts of the vehicle. Only the contact parts at the tip of the clamp
are made of metal.
 The booster battery must be over 12 volts.
Procedure:
The following sequence must be observed as, if it is not, persons may be injured, the battery may be destroyed or there
may be damage to the electrical systems of both vehicles.
1. Connect the first battery booster cable (red) to the positive terminal of the booster battery, and then to the positive
terminal of the discharged battery.
2. Connect the second battery booster cable (black) to the negative terminal of the booster battery and the other end
to the engine ground (engine block) of the vehicle you wish to start.
3. Start.
4. When removing the battery booster cables, remove first the black cable from the negative terminals and then the
red cable from the positive terminals.

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Transport mode

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1. Transport mode
In the following section, the systems and components which arise from the method of transport are listed:
 the maximum speed is limited to 40 km/h,

 front-passenger, rear doors and tailgate are locked,
in this way, the "don’t open" sticker is omitted,
 opening the tilt/slide sunroof is not possible,
 electric only drive for hybrid vehicles and boost mode are deactivated as well as the Stop/Start function,
 all functions not required for the logistic process, such as radio and seat heating are deactivated,
 the blower is limited to 50%.
Additionally, the following components are shown in the display:

 transport mode display,
 battery care service,
 remaining operating time.
Please observe:
If the kilometer limit of 350 km has been exceeded in transport mode, it switches to "permanently deactivated" and can
no longer be re-activated.
If transport mode is activated, the ignition position of the vehicles is monitored. If the vehicle is in key position 2 for
longer than 10 sec. when the vehicle is stationary, the fanfare horn is activated. The fanfare horn can be deactivated by
changing the key position to 0 or 1, or by starting the engine (key position 3).
1 2 3
Ignition lock - Key position
The exterior lighting only functions when the engine is running. When the engine is started, the manual headlamps
(dipped-beam headlamps) are automatically switched on.
If the battery charge level falls below 40%, the "Replace battery" message appears in the display. This message only
disappears once the battery has been replaced. Should the battery need to be replaced, this should be done shortly
before the vehicle handover.
Important note:
Transport mode may not be deactivated.

If transport mode has been deactivated, this is to be recorded on the shipping documents at handover inspection and
reported to MBCL/BBAC. Should, for technical reasons or reparation, transport mode need to be deactivated during the
transport process, this may only be carried out if approved by and/or coordinated with MBCL/BBAC and have to be
activated afterwards.
In addition, should bags of loose parts be damaged or opened, inform MBCL/BBAC immediately (unless otherwise com-
missioned in these regards).

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Full Body Cover

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1. Full Body Cover

The Full Body Cover (FBC) is a type of protection which protects the vehicle from dirt, minor damage (scratches) and
environmental influences. Upon handover of the vehicle, the shipping company taking delivery is responsible for check-
ing the vehicle and the FBC for damage. If the vehicle/Full Body Cover is damaged, this shall be recorded/re-
ported.( (see below, when and how to handle if there is a damage) The driver's door shall be opened for the handover
and when loading the vehicle. The zipper on the driver's door is opened, rolled up and attached to the roof frame. As
soon as the vehicle is parked (unloading area, truck, train), the driver's door shall be rolled down and the zipper closed.
(see figure)
Vehicles which have unclosed doors (zipper) may pose a risk during transport and to other road users. The figure above
shows a type of protection similar to the Full Body Cover. The cover has torn on the loaded transporter and may tear off
completely. Three assessment criteria have been specified to prevent this:
1. The Full Body Cover is undamaged and the adhesive tape on the windshield does not come loose or flap around. (see
figure with green tick)
The Full Body Cover is OK.
2. The Full Body Cover is slightly damaged (the damage must not exceed the width of the adhesive tape) and the strips
of adhesive tape on the windshield are coming loose.
Repair the Full Body Cover and adhesive tape on the windshield with strips of suitable adhesive tape
Record the damage on the freight
3. The Full Body Cover is torn,

Severely damaged, the zippers are defective and the strips of adhesive tape cannot be reattached.
Remove the Full Body Cover
Transport the vehicle without a means of protection
Record the damage on the freight documents and report the damage to the loading personnel and those further
along the supply chain

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When driving with the Full Body Cover attached, observe the following information:
The instructions in the "Transport mode" section shall continue to be complied with
Visibility around the vehicle is impaired
Parktronic is inoperative
The light emitted from the headlamps and tail lamps is impaired
The function of the windshield wipers is impaired, and in some cases, the rear wiper is inoperative
Air-recirculation mode is inoperative in some cases
Avoid leaving the engine running in neutral unnecessarily
The reversing camera is inoperative
After driving: Close the zipper. (see figure above)
Note:
A Full Body Cover is intended as a single use item and therefore cannot be reused. The used Full Body Cover shall be
disposed of correctly as plastic waste.
If in storage for more than 12 months by G-Class and more than 9 months by all others Mercedes Benz Cars, the Full
Body Cover shall be removed. Furthermore the instructions on vehicle storage in section 9.2 shall be complied.
If you require more clarification or have technical questions regarding the Full Body Cover, please contact:
Daimler AG
Department: Entwicklung Produktschutz (Product protection development)
Mr. Markus Penzenstadler
Tel.: +49 151 58 60 99 24 E-mail: markus.penzenstadler@daimler.com
2. Soft top protection

The soft-top cover protects the vehicle roof (Cabriolet only) from dirt, minor damage and environmental influences. Upon
handover of the vehicle, the shipping company taking delivery is responsible for checking if there is any damage to the
vehicle or the soft-top cover. Any damage to the vehicle/soft-top cover shall be recorded/reported.

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Vehicles which have tears to the soft-top protection cover or hooks are loose and may
pose a hazard during transport or to other road users. The figure on the left shows a type
of protective cover similar to the soft-top cover. The soft-top cover has torn on the loaded
transporter and may come off completely.
Three assessment criteria have been specified to prevent this:

1. The soft-top cover is undamaged and the strip of adhesive tape on the windshield has
not come loose or is flapping around
The soft-top cover is OK.
2. The soft-top cover exhibits moderate signs of damage (the damage must not exceed the
width of the adhesive tape) and the adhesive tape on the windshield has come loose.
Repair the soft-top cover and adhesive tape on the windshield using suitable adhesive tape
Record the damage on the freight documents and report the damage to the loading personnel and those further
3. The soft-top cover is torn, severely damaged, it flaps around and adhesive tape cannot be reattached.
Remove the soft-top cover
Transport the vehicle without a protective cover
Record the damage on the freight documents and report the damage to the loading personnel and those further
Note:
The soft-top cover is intended as a single use item and there-
fore cannot be reused. The used soft-top cover shall be dis-
posed of correctly as plastic waste.
If in storage for more than 9 months, the soft-top cover shall
be removed and the instructions on vehicle storage in section
9.2 shall be complied with.
If you require more clarification or have technical questions regarding the soft-top cover, please contact:
Daimler AG
Department: Entwicklung Produktschutz (Product protection development)
Mr. Markus Penzenstadler
Tel.: +49 7031 90 45255 Fax: +49 711 3052106872 E-mail: markus.penzenstadler@daimler.com

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Facilities

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1. Scope
This guidelines applies to all Daimler
 distribution centers,
 ports,
 plant and storage locations and
 back-up locations.
 VPC´ s
 dispatch area
All new locations must correspond to these standards. Deviations from this basis must be agreed with Daimler AG or
with authorized specialist personnel of Daimler AG.
The following standards for dispatch and storage locations were developed to provide a uniform basis and guideline for
all service providers. They serve to maintain the quality of Daimler vehicles.
2. General location facilities

2. 1. General criteria on the location
The dispatch and storage locations should not be in areas where industrial or environmental factors may have a negative
effect on the quality of the vehicles. FLCs, storage and back-up locations may not be in areas with strong industrial
pollution, open coal tips or sand heaps.
Plants (bushes and trees) are to be kept away from the parking areas (minimum distance to parked vehicles 1.5 m).
Plants and trees are not desirable near the fences as they may provide an opportunity to climb over the fence from the
outside and make it more difficult to monitor the fence (detecting damage or preparations to break in) from the inside.
There must be a proper connection to the road network (no gravel paths) and this must be free of trees. The traffic rules
on the site in question [see fig below] must be clear and straightforward (signs, markings, etc.). Roads shall be at least
7.00 m wide. (per lane/direction 3.5 m)
All comings and goings are to be documented. It must also be checked that everyone on the site is there with permission.
There must sanitary facilities in the immediate vicinity of the loading place, or these must be installed.

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2.2 Parking location surface

The vehicles must stand on firm ground. Preferably on tar, asphalt, concrete or perforated brick [cf. fig below]. Paving
stones are also acceptable for clean storage areas with fixed road surface on the driving areas (asphalt or concrete).
Gravel, grass and rubble on the surface of the driving and parking areas are not allowed. For this reason, the area must
be cleaned regularly.
The distribution area may not have any large puddles or potholes and must be completely fitted with drainage.
2.3 Space markings

2.3.1 Parking bays
The parking bays are to be arranged in a fishbone or single-access arrangement and are marked and numbered on the
surface [cf. fig]. An area of 20 m² is to be provided for each vehicle. A parking bay should have the dimensions 2.60 m x
5.50 m). An appropriate area is to be set aside for larger models. Parking bays are to be avoided at lamp posts to avoid
bird excrement and other dirt.
In mass turn-around areas such as ports, block parking is allowed (cf. fig). These are areas where vehicles are placed
temporarily after being unloaded from ships/railroad cars/trucks (according to the principle of "first in, first out") before
they are sent to their final parking position. A parking row should be at least 2.6 m wide. An appropriate space must be
provided for larger models. Parking rows at lighting masts should be avoided due to the risk of bird droppings and other
contamination.

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2.3.2 Parking rows

The parking rows are to be defined clearly, e.g. by lines and an alphanumeric system indicated on the parking surface,
on the fence or on movable posts [cf. fig].
2.3.3 Truck loading zone

Loading zones are areas where vehicles are prepared by parking personnel to be loaded. Preparation areas for vehicle
loads are to be indicated by means of lines on the parking surface [cf. fig].
The truck loading and unloading zones are to be marked clearly on the road surface.
2.3.4 Employee parking spaces

Employee vehicles should be parked outside the parking site. If they are parked on the site, a separate area is to be
provided for them. Additionally, when the vehicles are driven out, a vehicle check is to be carried out by the gate personnel.
2.4 Service facilities and equipment

The dispatch and storage area must be equipped with the service and safety installations described below.
2.4.1 Illumination
The entire area, particularly the vehicle checking area, must be sufficiently illuminated [cf. fig]. Floodlights along the fence
are also recommended. The checking areas must be illuminated at 500 lux. In the case of a railroad connection, all
railroad car levels must be illuminated sufficiently. Lamp posts between vehicles are to be avoided.
2.4.2 Obstacles
Obstacles such as lamp posts, railings, hydrants etc. are to be highlighted with safety colors and are to be padded.
(According safety instructions) Curb stones and fenced enclosures are to be avoided or must observe a minimum clear-
ance of
30 cm.

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2.4.3 Railroad ramp

Dispatch and storage locations with a railroad connection must be equipped with a fixed or moving ramp. The approach
angle of the ramp may not be more than 8° . The specified minimum clearance of 5 cm between the ramp and the vehicle
floor must be observed in all cases. Deviations require the approval of SC/WTR.
2.4.4 Charging system for vehicles with charging sockets

(e.g. for E-CELL, electric drive, HYBRID PLUS)
 A sufficient number of Mode 3 alternating current (AC) charging systems (e.g. wallbox, charging station) incl. suitable
charging cable are to be made available. Depending on the vehicle market, up to 3 different charging systems and
vehicle charging sockets are in use: Type 1, Type 2, Type 2 China (see fig.). Each vehicle may only be charged using
charging systems suitable for the charging socket and cable.
 In agreement with SC/WTR, vehicles may also be charged using Mode 2 charging on safety sockets. This is to be set
out in writing. In this case, only charging cables for the respective type of vehicle which have been approved by
Daimler may be used. Otherwise, the vehicle may be damaged.
Please observe that the use of charging cables not approved for the vehicle are a potential risk.
Please observe that repair costs arising from the use of charging cables not approved for the vehicle will not be borne
by the manufacturer/service outlet. In this case, all costs from the repair facility will be the responsibility of the freight
forwarder.
 Ensure sufficient electrical power input of the charging systems being used and of the shipping or storage area.
Charging systems and safety sockets for charging must be installed professionally and must undergo regular safety
and functional checks.
 The charging cable which comes with the vehicle may not be used.
 Please observe that only that only qualified personnel handle vehicles with high-voltage (HV) system.
2.5 Security equipment
Due to the high concentration of goods that are often targeted by thieves, special security measures are to be taken
when setting up and operating these vehicle turnover areas.
To achieve effective protection, the planning and set-up of these surfaces have three important components:
 mechanical securing (fencing etc.)

 monitoring (electronic or with personnel)
 organizational measures (checks, alarm pursuit…)
To be taken into account in a security concept and coordinated with one another.

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2.5.1 Fencing
The main surfaces on which vehicles are parked, stored and turned around are to be provided with a boundary (fence or
wall). The boundary must provide sufficient resistance against being climbed over, crawled under or penetrated. An as-
sumption should be made that criminals will attempt a break-in without tools or with simple tools. Making a fence opening
large enough to allow a person to pass through or a vehicle to be driven through must be made considerably more difficult
or slow.
The entire site must be secured by a wall, a wire-mesh fence or a lattice fence at least 2 m high. Barbed wire (at least
two rows) should be attached to the top. Every type of fence must be fixed to the ground [cf. fig below].
Basic requirements of fence routing lines:

When determining fence routing lines, the following points are to be taken into account:
 The fence fronts should be as straight as possible and therefore follow a clear line
 The fence routing line must be sufficiently illuminated overall
 The route of the plant fence (inside and outside) is to be kept free of anything that could enable someone to climb
over (such as trees).
 The site layout and any plants must be designed in such a way that they do not provide potential intruders with any
cover.
When selecting the fence system, the desired level of protection is to be taken into account. Wire-mesh fences can be
very easily and quickly opened and overcome. They are only suitable for sites with a low protection level.
Existing wire-mesh fences must have the following properties:
 height ≥ 2m (without anti-climb guard)

 barbed wire (at least 2 rows) to prevent anyone climbing over on straight arms or arms pointing outwards
 consistent anti-penetration protection (see 2.5.2)
Due to the low level of protection they offer, wire-mesh fences are to be checked daily for damage (openings, broken or
cut wires, etc.).
When new sites are set up or when existing areas are renovated or expanded, fences offering a high resistance time are
to be used.
Fence systems with suitable resistance times are:
Bar grate fence

 Height 2.40 m
 Lattices may not be any wider than 50 mm and no taller than 200 mm,
 Vertical round rods must have a minimum diameter of 5 mm,

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 The vertical round rods must be arranged on the outside of the fence to ensure that the horizontal ones cannot be
used to help climb the fence,
 The posts are to be fixed in concrete foundations.
 Fence mats to prevent the fence being crawled under. The mats are buried to a depth of 30 cm, or else use is made
of a strip foundation or buried curbstones.
 Anti-creep protection is not required if the surfaces are fixed on both sides. Please note that the distance between
the wire panels and the floor is to be kept as small as possible.
 Protection against the fence being climbed over by means of arms pointing outwards with sufficiently long protrusions
or barbed wire
 If required, a device that allows the fence to be equipped with electronic monitoring systems, e.g. a U section to hide
line sensors (sensor cables).
 Wire panels and other wire elements may not be unscrewable from the outside.
Front guard fence

 Height 2.40 m
 Inner cross profiles (no climbing aids on the outside)
 The posts are to be fixed in concrete foundations.
 Protection against crawling under the fence by means of a strip foundation or buried curbstones
the wire panels and the floor is to be kept as small as possible.
 Top edges of lattice elements and posts splayed (to prevent against the fence being climbed over)
 Alternatively: barbed wire to prevent the fence being climbed over
Expanded metal fence

 Height 2.40 m
 Fence mats to prevent the fence being crawled under. The mats are buried to a depth of 30 cm, or else use is made
of a strip foundation or buried curbstones.
the wire panels and the ground is to be kept as small as possible.
 Fence mats that protrude from the posts by 40 cm or are splayed outwards to prevent the fence being climbed over.
 The posts are to be fixed in concrete or strip foundations.
2.5.2 Penetration protection

To increase the resistance time of the peripheral boundary and to delay an attempted break-in effectively, the boundary
must be reinforced with steel/concrete barriers or additionally secured with a ditch and bank (anti-penetration protection
by means of barrier, T carrier, no possibility of a vehicle being driven out). Every type of anti-penetration protection must
be fixed to the ground as well the fixing nuts have to be welded.
Alternatively to a mechanical anti-penetration protection, electronic monitoring of the periphery can be used. Prerequi-
sites as an alternative to anti-penetration protection:
1. Early and reliable detection of attacks

2. The ability to react quickly
3. A low intervention time
1. For early detection of attacks, electronic monitoring systems are required (see 2.5.4 Electronic monitoring systems).
2. A fast reaction is only possible when the monitoring is connected to a continuously manned center (e.g. security and
emergency call center or front desk) and fast and targeted intervention can be arranged from there.
3. A fast intervention time is only possible when the intervention personnel have short distances to travel and carry out
targeted measures.
2.5.3 Entrances and exits

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The entry and exit must be secured with a barrier and/or gate and must be monitored 24 hours a day. The design of
fence gates and doors must correspond to the level of protection offered by the boundary. It must be ensured that access
across rail lines via underpasses and tunnels is to be avoided.
2.5.4 Electronic monitoring systems

The following are particularly suitable for detecting attacks against the periphery of the vehicle logistic surfaces:
 fence detection systems

 fiber-optic sensor cables
 microphone cables
 infra-red photoelectric barriers
The additional use of a video surveillance system allows alarms to be verified and a targeted and reasonable reaction to
alarms on the periphery to occur. In the case of false alarms, which can often occur outdoors due to environmental
factors, deployment and connected costs can be avoided.
When video surveillance systems are used, the local data protection regulations are to be taken into account and ob-
served.
Securing the vehicle areas with a system comprising detection systems and alarm verification via video surveillance offers
a consistently high level of security on the periphery and removes the need for personnel to go on patrol.
The respective safety concept must be presented to and accepted by the specialist departments at Daimler AG.
2.5.5 Organizational safety measures

The entire site must be monitored day and night by automatic cameras or be secured by an electric warning system
combined with a camera system on the fence. Additionally, guarding by trained personnel must be guaranteed 24 hours
a day and 7 days a week (documented in a guard book). Furthermore, the site must comply with country-specific fire
protection regulations and have a sufficient number of fire extinguishers. Other security measures are to be agreed where
needed with SC/WTR, Daimler Insurance and Daimler Corporate Security.
2.5.6 Signs regarding speed limit

The speed limit must be clearly signposted. Repeating speed limits on the road are recommended [cf. fig below]. The
speed limit signposting must correspond to local requirements. The adapted speed is to be observed at handover loca-
tions and routes, but a speed of 40 km/h is not to be exceeded.

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3. Space organization
3.1 Opening hours
For all Daimler locations, opening hours are – depending on the content of the contract – 24/7 (including vehicle check).
Deviating opening hours must be agreed bilaterally with SC/WT and put in writing. Visitors still must be recorded in
writing.
Important: Unauthorized personnel may not gain access to the parking area or the vehicles.
3.2 IT Systems
3.2.1 DISY
All locations must be connected to the Daimler Distribution System (DISY) by means of an EDI interface and must use
the system to report the arrival and departure times of vehicles.
3.2.2 Parking management

Every Daimler location must maintain and certify ordered and clear parking space management. This means that it must
be clear at all times where each vehicle is on the site.
3.3 Training and certificates

Commercial staff members are to be trained regularly in Daimler regulations. New employees must also be made familiar
with the Daimler guidelines before they start work. All training sessions carried out must be documented. The documen-
tation is to be kept in the office of the compound.
Additionally, work instructions describing the procedure for carrying out tasks are to be determined.
To guarantee a continuously low damage rate, the service provider should be certified in accordance with the latest ISO
and QS standards.

77|80
Storage and handling

78|80
1. Vehicle transshipment
When a vehicle is received, a receiving inspection is to be carried out in accordance with the appropriate chapter. In
addition, a truck unloading check is to be carried out.
1.1 Vehicle parking and transshipment

The vehicles are to be parked neatly in rows and parking bays [cf. figure]. Vehicles must be parked with the left-hand tire
on the left-hand line (standard for Europe) or, alternatively, in accordance with a different uniform system.
After a vehicle has been parked, the following must be observed:
 The vehicle must be parked in 1st gear or in the "P" position with the handbrake applied.
 All electrical consumers must be deactivated.
 No labels may be present on the dashboard.
 The windshields and other glass surfaces must not be marked, and, in particular, not be written on with crayons.
 Windshield wipers are to be left in the basic position.
 Bird excrement is to be removed from vehicles immediately.
 With regard to key management, the chapter "General, 5. Key management)" is to be followed.
Furthermore, the guidelines from the "General" chapter apply.
1.2 Transfer and loading zones

1.2.1 Storage, direct dispatch, transfer and loading zones
The best method for parking and transfer of vehicles is the "head-to-head or 90° method" (bumper to bumper). The
distance between the bumpers must be at least 30 cm [cf. figure below], and the vehicles are to be parked with enough
space on the sides to allow personnel to get in and out without causing damage and without touching the next vehicle.
The same distances are to be observed when vehicles are parked along a fence, building or other obstacle.

79|80
30 cm
1.2.2 Block stowage and block dispatch zones

For block dispatch, the lateral clearance to allow doors to be opened without causing damage (without exterior mirrors)
must be at least 60 cm, and the longitudinal clearance must be at least 30 cm.
2. Instructions on storage of vehicles

In general, the stipulations in chapters "General handling of Mercedes-Benz vehicles" and "Guidelines for dispatch and
storage locations for Daimler vehicles" apply.
2.1 Handling of vehicles in storage

The following special requirements apply to vehicles in intermediary storage (for up to 6 weeks) and with a
storage period of more than 6 weeks:
 Writing on the windshields is not allowed.

 Only easily removable stickers may be used for marking on windshields.
 Windshield wipers are to be left in the basic position.
 Placing papers or objects on the dashboard is not allowed.
 The vehicles are to be checked regularly for dirt. Dirt such as bird excrement, pollen, etc., is to be removed
immediately. Especially vehicle with matt finish have to wash immediate.
 Vehicles with matt finish (e.g.: magno paint) or alternative drive as well as the SLS-Class are to be stored
covered or under a roof as a matter of principle.
 For vehicle care, the appropriate product information is to be observed. The products listed under the following
link have been tested by Daimler AG with regard to compatibility of materials, work safety and protection of the
environment and can be recommended as being suitable for vehicle care.
http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-0D18D7B47AA2&action=ob-
jekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-31C3-4F49-998F-
03A40A47D576
 For matt finish care, the care products listed under the following link have been specifically approved.
http://gotis.aftersales.mercedes-benz.com/index.asp?sid=CABD5E4A-9130-4155-806F-162F72879D12&action=ob-
jekt_uebersicht&pnid=7a716529-9afc-41db-87e2-19c09e897dff&start=yes&nid=D7E2074B-31C3-4F49-998F-
03A40A47D576&record=2

80|80
2.1 Battery care service
Refer to Chapter "Battery care" for the battery care service.
2.2 Vehicle release
After vehicle release, the vehicles are to be checked for completeness or for theft in accordance with Chapter "4 Vehicle
hand-over" ("Hand-over at vehicle dispatch", "Visual check" and "Completeness check"). In the event of damage, chapter
"10. Damage handling" is to be followed.
2.3 Long-term parked-up vehicles in storage for more than 6 weeks
Long-term parked vehicles are those passenger vehicles that, after final plant acceptance (plant, harbor, distribution
center) remain at one point in the distribution chain for longer than 6 weeks.
The following instructions are recommendations and must be agreed bilaterally with the marketing intermediary or MPC.
 The vehicles must be washed. After the passenger vehicle has been washed, residual drops or rough film on the
paintwork, windows or trim are to be removed.
 A visual check for serious early-stage rust is to be carried out.
 The tire pressure is to be checked and adjusted to 3.5 bar.
BBAC specific: Analysis vehicle’s storage period, check tire pressure which storage period is over 30 days, deflated
tire should be recorded in “storage management document”, charge the tire to at least 3.2 bar, the max value is 3.5
bar; Send the excel version of tire pressure checking record to BBAC sales logistics at the beginning of month .
 The brakes are also to be relieved. To do so, the brakes must be applied 3 times in succession. The effects of salt
water must also be removed from the brake discs.
 Removal of "don’t open" stickers or "blue pads".
If adhesive residue remains on the paintwork after the "don't open" stickers or the "blue pads" have been removed, please
follow this procedure:
Treat the leftover adhesive with an adhesive remover or stain remover. Either spray the product directly onto the residue
or apply it carefully with a sponge or brush, let it take effect for a short while and then remove it with a sponge or
microfiber cloth. Please also observe the appropriate product information. The products listed under the following link
have been tested by Daimler AG with regard to compatibility of materials, work safety and protection of the environment
and can be recommended as being suitable for this purpose.
http://gotis.aftersales.mercedes-benz.com/index.asp?sid=7C233BEB-ED49-4A52-B6B2-0D18D7B47AA2&action=ob-
jekt_uebersicht&pnid=28da3fbd-8586-4c11-83d6-83d314ad89a7&start=yes&nid=D7E2074B-31C3-4F49-998F-
03A40A47D576
Note: Vehicle with Full-Body-Cover:

For vehicles with Full-Body-Cover and storage duration of longer than 9 months, the Full-Body-Cover shall be removed
and the instructions for storage of vehicles shall be adhered to.

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Operations Manual. Mercedes Benz China.

Operations Manual China 2020 Version 2.0

Daimler – Operations Manual China

Operations Manual China. General Intruoduction ................................................................................... 5

Operations Manual China. General Work Clothes. ................................................................................... 7

1. Work clothes ..................................................................................................................................................... 8

Operations Manual China. General General Handling of MB Vehicles. .............................................. 9

1. General Handling of MB Vehicles .................................................................................................................... 10

2. Overview of Weights and Dimensions ............................................................................................................. 11

Operations Manual China. General Vehicel Hand-over Inspection.. .................................................. 12

1. Vehicle Hand-over Check ................................................................................................................................ 13

Operations Manual China. General Key Management .......................................................................... 18

1. Handling the key ............................................................................................................................................. 19

Operations Manual China. General Loading for Road Transport........................................................ 20

3. Condition of the transport vehicles .................................................................................................................. 21

4. Load-securing equipment ................................................................................................................................. 24

5. Load preparation .............................................................................................................................................. 26

6. Vehicle hand-over ............................................................................................................................................. 29

7. Loading the vehicle .......................................................................................................................................... 29

8. Securing vehicles on the car transporter ......................................................................................................... 30

Operations Manual China. General Loading for Ship Transport. ........................................................ 33

3. Condition of the ship ........................................................................................................................................ 34

4. Load Preparation .............................................................................................................................................. 34

5. Load-Securing Equipment ................................................................................................................................ 35

Daimler – Operations Manual China

6. Vehicle Hand-over ............................................................................................................................................ 35

3. Load Preparation .............................................................................................................................................. 40

2. Condition of rail road wagons .......................................................................................................................... 45

3. Loading Preparation ........................................................................................................................................ 46

4. Vehicle loading ................................................................................................................................................. 46

1. Height, length and width restrictions in China ................................................................................................ 50

Operations Manual China. General Information on Truck Audit. ....................................................... 51

2. Truck Audit ....................................................................................................................................................... 52

3. Check-list for passenger cars ........................................................................................................................... 53

4. Conduct when delivering a warning and a loading prohibition: ........................................................................ 53

Operations Manual China. General Alternative drives and instructions. ........................................ 55

1. Alternative drives and instructions ................................................................................................................. 56

Operations Manual China. General General damage handling ........................................................... 57

1. Handling processes in the event of damage or deficiency of vehicle ............................................................. 58

2. Transport damage processing when vehicle is received .................................................................................. 59

3. Damage processing in case of handling and storage damage ......................................................................... 59

1. Starting with battery booster cable................................................................................................................. 61

Daimler – Operations Manual China

Operations Manual China. Passenger Car specific Transport Mode. ................................................ 62

1. Transport mode ............................................................................................................................................... 63

1. Full Body Cover ............................................................................................................................................... 65

Operations Manual China. General Facilities. ......................................................................................... 68

2. General location facilities ................................................................................................................................. 69

3. Space organization ........................................................................................................................................... 76

Operations Manual China. General Storage and handling. .................................................................. 77

1. Vehicle transshipment .................................................................................................................................... 78

2. Instructions on storage of vehicles ................................................................................................................. 79

Daimler – Operations Manual China

Operations Manual China. General

Daimler – Operations Manual China

Mr. Dong Yu Mr. Yang Jinxing

Ms. Liang Shanshan Ms. Cao Lin

Daimler – Operations Manual China