ASSIST THE

DINERS
Ms. Jennalyn Gomez
 Itis imperative that food
service establishments strive
to make all guests feel
welcome and comfortable.

ASSISTING GUESTS WITH SPECIAL

NEEDS
 Servers
should treat guests with
special needs as they would any
other customer, addressing
disabled guests directly,
without assuming that they
want or need help.
 Remember it is primarily
through hearing and touch
that blind people maintain
awareness of what is
happening around them.

1. SIGHT IMPAIRMENT
 Never overfill glasses,
cups or soup bowls.

1. SIGHT IMPAIRMENT
 Communication may be
difficult when a guest is
hearing impaired;

2. HEARING IMPAIRED
In this cases.
 Stand
in such a position that
the customer is able to see
your face clearly and speak

2. HEARING IMPAIRED
Speak slowly and
distinctly.

2. HEARING IMPAIRED
Describe food and drink
items in simple, precise
and plain language.

2. HEARING IMPAIRED
Seat hearing impaired
customers away from
excessive noise, as this is very
uncomfortable for customers
wearing hearing aids

2. HEARING IMPAIRED
Read back the food
and beverage order to
confirm all requests.

2. HEARING IMPAIRED
 Placewheelchair users at
tables where there is
adequate space for
maneuverability.

3. LIMITED MOBILITY
 Position
the guest off the
main corridors of
customer or staff
movement.

3. LIMITED MOBILITY
 Position
him or her within
easy access of
washrooms, exits and fire
exits.

3. LIMITED MOBILITY
 Crutches
or walking sticks
should be placed where
they are easily accessible
but do not present a risk
of injury to other
customers.
3. LIMITED MOBILITY
 Ask
whether a booster
seat or high chair is
needed.

4. CHILDREN
 Talk
to the children
as you serve them.

4. CHILDREN
 Serve children as
quickly as possible,
and serve them first.

4. CHILDREN
TRY TO DO THE FIRST STEP IN
FOOD SERVICE SEQUENCE WITH A
SITUATION OF ASSISTING GUEST
WITH SPECIAL NEEDS.
1. SIGHT IMPAIRED
2. HEARING IMPAIRED
3. LIMITED MOBILITY
4. CHILDREN