OPERATIONS MANAGEMENT

Unit 1: Introduction to Operations Management

[This Nation, 2018]

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About the Lecturer

Tran Hoang Nam, M.Sc. M.A.

Head of Real Estate Program

Phone: 0907749490

Email: namth2@uef.edu.vn

Page: https://www.linkedin.com/in/tranhoangnam

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How to Operate a Class Effectively?

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Lecture Outline

The The
Operations Evolution of Globalization Productivity
Function Operations

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Operations

Operations: A function or system that transforms inputs into outputs of

greater value.

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Example: Coca Cola

Can you describe the transformation

process of a Coca Cola can?

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Example: Accommodation Services

Can you describe the transformation process of accommodation services?

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Operations Management

Operations Management: The design, operation, and improvement of

productive systems.
physical
locational

exchange
TRANSFORMATION
PROCESS
physiological

psychological

informational

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Value Chain

Value Chain: A series of activities from supplier to customer that add

value to a product or service.

Supplier Manufacturer Warehouse Consumer

Input #1  Value #1
Input #2  Value #2
Input #3  Value #3
Sum = Value 123
Distributors
Operations Output #A  Value #A
Value #A > Value 123

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Example: Instant Coffee Product

Can you describe the value chain of an

instant coffee product?

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Example: Packed Tour

Can you describe the value chain of a packaged tour?

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Operations as a Technical Core

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Group Activity 1.1

Work in group of 5-6 students, every group should choose a company

(product or services). Then, every group will discuss how operations play a
role as technical core or how operations interact with suppliers and other
functional departments in the company.

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