I.

Name Correction
1.What is the criteria for being eligible to do name correction?
- According to VNA regulations :
+Wrong order of family name, middle name and given name
+Wrong name of 1 character
+ Name abbreviation
+ Gender or title mistakes
-Not accept :
+ Change to different name
+ Last name/family name is not allowed change.
2. How to process the reissue name correction?
- Send email to Vietnam Airlines Branch in Singapore
(reservation.sg@vietnamairlines.com ) with booking number/E-ticket that need
amend name and attach passport of passenger who need to correct name.
-We will consider to support and respond to agent
+ Allow : inform fee and timelimit for processing correct name . If agent agree that
we will provide account tranfer of VNA, reissue ticket after receive tranfer and
send E-ticket via email
+ Not allow : request contact original place where issued to refund ticket (apply
for refundable ticket)
3.What is the penalty?
- SGD 124
- Because we have to contact relevant department to consider for approval )
II. Irregularity flight
- What is the policy to assist any delay / early flight time?
-Changes (delay/early flight time) affect to connecting time.
-Cancel flight
>> Waive change fee once. In case agent request full refund so please contact
VNA firstly to consider .
- How to assist the case? Should send an email to VNA (SG). If "Yes', please
advise the response email? [OR] Traveloka can action on our end, if "Yes' , please
advise
- Vietnam Airlines Branch in Singapore only supports cases which have departure
from Singapore or issued by an Agent in the SIN market. For the rest case, please
contact VNA branch where issued.
Such as: from BKK that contact to VNA branch in Thailand…Agent can refer
contact VNA as link below :
https://www.vietnamairlines.com/sg/en/support/vietnam-branches
-Send email: reservation.sg@vietnamairlines.com and attach passport of passenger
-Depending on each case: VNA will provide reasonable plan and send an email
that request confirmation to agent before processing changes.