-Numan Khurshid-

• Shahnumii786@gmail.com • 6006970846

Professional Summary
Dynamic Customer Support Executive with a Bachelor's degree and 2 years of experience in

resolving customer inquiries and providing exceptional service. Proficient in customer

relationship management, problem-solving, and effective communication. Eager to contribute

enthusiasm, adaptability, and a fresh perspective to a dynamic team.

Education
University of Kashmir BBA
March 2019-Dec 2022

MPML Higher Secondary School,

12th
Commerce
79% Nov 2017-Nov-2018
Experience
Reliance Retail Limited
Srinagar
Position Title:Chief Sales Officer Jan 2021 – May 2023

● Conducted thorough market analysis and competitor research to identify key trends,
market gaps, and opportunities for expansion, informing strategic decision-making and
market positioning.

● Collaborated closely with internal teams such as marketing, logistics, and supply chain
to ensure seamless execution of sales strategies and fulfilment of client orders,
maintaining a high level of customer satisfaction.

● Utilised CRM systems and other tools to track sales activities, manage customer
interactions, and generate insights for performance optimization and future planning.

Startek Kolkata
Position Title: customer support executive
Aug 2023 - Dec 2023

● Providing Inbound Voice Support: Handle incoming calls from customers, addressing
their inquiries, concerns, and technical issues related to products or services.
Consistently met or exceeded performance targets, including call resolution times,
customer satisfaction scores, and adherence to service level agreements (SLAs).
Actively participated in team meetings, shared best practices, and collaborated with
colleagues to improve overall team performance and achieve departmental goals..

SKILLS
● Relationship Building
● Negotiation skills
● Product Knowledge
● Team Building
● Ms Office
● Good Communication