Procedure for Non-Conformity Handling and Corrective Action

Doc ID ASPL-IMS-PR10
Doc Type Internal
Policy Owner Management Representative & CISO
Policy Reviewer IMS Manager (Director Sales)
Policy Approver(s) Director Productions
Related Policies/Procedures
Storage Location Electronic Devices
Effective Date 01.11.2023
Next Review Date 01.11.2024

REVISION HISTORY:

Page Revision
Description of Change Prepared by
No. Number Date
00 01.11.2023 Initial Release

Doc ID: ASPL-IMS-PR10 Version 1.0 Last Rev. Date: 01.11.2023 Page 1 of 3

This procedure is the sole property of Addon Shareware Pvt. Ltd. and its reproduction, in parts or whole,
by any means is strictly prohibited except prior written consent from Addon Shareware Pvt. Ltd.
 Procedure for Non-Conformity Handling and Corrective Action

1. PURPOSE:

To ensure that suitable corrective actions are taken effectively on finding quality system non-
conformances.

2. SCOPE:

All elements of Integrated Management System.

3. DEFINITIONS:

NIL

4. REFERENCES:

ISO 9001:2015 standard - Clause: 10.2: Nonconformity and corrective action.

5. AUTHORITY AND RESPONSIBILITY:

MR

The MR are overall responsible for effective implementation of this procedure.

The MR are authorized to provide resources for implementing major corrective actions.

Heads of Departments

They are responsible for effective implementation of this procedure in their respective departments.
They are authorized to provide resources (within budgetary limits) for implementing corrective actions.

6. METHOD:

When a non-conformity occurs, including any arising from complaints, our organization …

a) reacts to the nonconformity and, as applicable

1) take action to control and correct it

Doc ID: ASPL-IMS-PR10 Version 1.0 Last Rev. Date: 01.11.2023 Page 2 of 3

This procedure is the sole property of Addon Shareware Pvt. Ltd. and its reproduction, in parts or whole,
by any means is strictly prohibited except prior written consent from Addon Shareware Pvt. Ltd.
 Procedure for Non-Conformity Handling and Corrective Action

2) deal with the consequences

b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not
recur or occur elsewhere, by:
1) reviewing and analysing the nonconformity
2) determining the causes of the nonconformity
3) determining if similar non-conformities exist, or could potentially occur

c) implement any action needed

d) review the effectiveness of any corrective action taken
e) update risks and opportunities determined during planning, if necessary, and
f) Make changes to the quality management system, if necessary.

We take care that corrective actions taken are appropriate to the effects of the non-conformities
encountered.

The organization retains documented information as evidence of:

a) the nature of the non-conformities and any subsequent actions taken

b) the results of any corrective action.

Non-conformity findings and action taken reports are discussed in the subsequent management review.

7. RECORDS:

The following records are maintained.

Retention
S. No. Record Title / ID Medium Custodian(s)
Period
ASPL-IMS-10.2 Non Conformity & Electronic / Min 3 Heads of
1
Corrective Action paper years Departments

Doc ID: ASPL-IMS-PR10 Version 1.0 Last Rev. Date: 01.11.2023 Page 3 of 3

This procedure is the sole property of Addon Shareware Pvt. Ltd. and its reproduction, in parts or whole,
by any means is strictly prohibited except prior written consent from Addon Shareware Pvt. Ltd.