Kirandeep Kaur

kinnukirandeep93@gmail.com
linkedin.com/in/kdkiarakaur
+91-9877355899
Professional Summary:
 Experienced Client Services Manager with a proven track record of delivering exceptional customer experiences and
driving revenue growth.
 Excelled in managing cross-functional teams and motivating them to exceed customer expectations.
 Expert in developing and implementing customer-centric strategies has led to increased customer satisfaction,
loyalty, and retention.
 Proficient in identifying and prospecting potential clients within specific regions and industries, including:
 Warren County Information Systems Department
 City of Sunnyvale
 Austin Independent Schools district
 Alight Solutions
 Chicago Teachers' Pension Fund
 Charles Hudson Technology Solutions, etc.
 Highly skilled in establishing and nurturing strong client relationships through effective communication and tailored
recruitment solutions.
 Adept in fostering collaborative teamwork by working closely with expert recruiters to deliver top-quality talent and
meet client needs.
 Expert in scheduling and coordinating candidate interviews with esteemed clients, ensuring a seamless and efficient
process while maintaining open lines of communication.
 Diligently collect and document feedback from clients and candidates, demonstrating active listening and
responsiveness to enhance client satisfaction and service quality.
 Proficient in extending offers to selected candidates, maintaining a streamlined and professional process, and
effectively facilitating client and candidate communication.
 Adept in salary negotiation, ensuring mutually beneficial agreements while balancing the interests of clients and
candidates.
 Committed to staying ahead of industry trends and competitors, dedicating time to continuous learning and skill
enhancement.
 Maintain meticulous records of client interactions, demonstrating organizational skills and an unwavering
commitment to detail.
 Showcase strong communication and interpersonal skills, reinforcing successful client relationships.
 Highlight an aptitude for teamwork, reflecting a collaborative approach that fosters client and candidate satisfaction.
 Self-motivated with a results-driven mindset, dedicated to achieving goals and delivering exceptional client service.
 Proficient in utilizing technology and CRM tools to streamline client management, maximizing efficiency and
responsiveness.
 Valuable understanding of recruitment processes and industry trends to provide exemplary service, reflecting a
dedication to industry expertise.
 Proven ability to work effectively from home and autonomously manage schedules, emphasizing time dedication to
meet client needs.

Education:
 B. Tech in Electronics and Communication Engineering, Punjab Technical University, Jalandhar, PB, 2011 – 2015.

Professional Experience:
BRI IT Pvt. Ltd (Navitas Partners/Compu-Vision Inc.), North Brunswick, NJ Oct 2022 – Present
Client Services Manager
 Build and maintain strong relationships with IT and healthcare State clients to ensure a high level of client
satisfaction and retention.
  Serve as the primary point of contact for all client communication, including email, phone calls, and in-person
meetings.
 Collaborate with cross-functional teams to ensure timely and successful delivery of services and solutions to
State clients.
 Proactively identify and address client needs and challenges, and develop and implement strategies to solve
them.
 Manage client projects from start to finish, including project planning, budgeting, and execution, in compliance
with State regulations and policies.
 Maintain accurate records of all client interactions, projects, and deliverables, and report on key performance
metrics to management.
 Develop and deliver presentations and proposals to State clients, highlighting the value and benefits of our
services and solutions, while ensuring compliance with State policies and regulations.
 Stay up-to-date with industry trends and best practices in IT and healthcare, and apply this knowledge to
improve client services and grow the business, while adhering to State regulations and policies.
 Conduct regular business reviews with State clients to assess their satisfaction, identify opportunities for
improvement, and upsell additional services and solutions.
 Manage and mentor a team of client services representatives, providing guidance, feedback, and support as
needed, while ensuring compliance with State regulations and policies.

Pyramid Consulting, Alpharetta, GA Jun 2021 – Oct 2022

Client Services Manager May 2022 – Oct 2022
 Interact with clients and build relationships with them while ensuring their needs are being met.
 Oversee a team of customer service associates and ensure they are providing an exceptional client experience.
 Develop and oversee the implementation of client service protocols.
 Resolve complex client problems or disputes in a professional manner.
 Coach and support team members to help them meet departmental goals.
 Keep records and documentation of client interactions for training purposes.
 Dealing with client requests and troubleshooting problems.

Senior Executive Resourcing Jun 2021 – May 2022

 Full life cycle recruitment focusing on requirements from elite healthcare clients.
 Recruit Healthcare professionals according to the client’s specifications.
 Worked closely with Account Manager for a better understanding of the job description and delivering the exact
fit candidate for the requirement.
 Gather all information on potential candidates including skill set, past experience, compensation,
communication skill, and technical skill.
 Shortlist Resumes from job sites (Dice, Monster, LinkedIn, and CareerBuilder.com)
 Expertise in Resume Screening, Recruiting, and Resume auditor.
 Review resumes and contact candidates through phone or email.
 Shortlist candidates based on the client’s requirements.
 Prepare weekly, monthly, and quarterly status reports
 Highlight the client’s requirements on the resume.
 Make calls to companies/vendors and enquiring requirements.
 Keeping track of all vendors and identifying the primary vendor for the client.
 Negotiating with consultants & amp; their employers on Corp To Corp., and W2 deals as per the requirement.
 Screening US Citizens, Green card holders, EAD, and H1B and checking their suitability towards the requirement.

Raisso Inc., El Dorado, CA Nov 2020 – Jun 2021

Senior Talent Acquisition Specialist/Account Manager
 Full life cycle recruitment focusing on Healthcare/Pharma requirements from clients as big as Fortune 500 and
equivalent to Big Four.
  Leveraged all aspects of sourcing and candidate development including the job posting, job board mining, social
networking, employee referrals, and networking events.
 Manage the job requisition process and created job descriptions as needed.
 Coordinated all candidate interview schedules.
 Recruit professionals according to the client’s specifications.
 Worked closely with Account Manager for a better understanding of the job description and delivering the exact
fit candidate for the requirement.
 Anticipated and recognized key industry trends, business issues, and solutions.
 Capitalized on strongly developed relationships to gain senior-level business discussions with REF’s clients to
identify new requirements.
 Gather all information on potential candidates including skill set, past experience, compensation,
communication skill, and technical skill.
 Shortlist Resumes from job sites (Dice, Monster, LinkedIn, and CareerBuilder.com)
 Expertise in Resume Screening, Recruiting, and Resume auditor.
 Review resumes and contact candidates through phone or email.
 Shortlist candidates based on the client’s requirements.
 Prepare weekly, monthly, and quarterly status reports
 Highlight clients’ requirements on resumes.
 Make calls to companies/vendors and inquiring requirements.
 Keeping track of all vendors and identifying the primary vendor for the client.
 Negotiating with consultants & amp; their employers on Corp To Corp., and W2 deals as per the requirement.
 Screening US Citizens, Green card holders, EAD, and H1B and checking their suitability towards the requirement.

Outline Systems Pvt. Ltd. (E-Talent Network/22nd Century Technologies), McLean, VA May 2019 – Oct 2020
Talent Acquisition Specialist/Account Management
 Full life cycle recruitment focusing on IT/Healthcare/Oil & Gas/Energy industry requirements from clients as big
as Fortune 500 and equivalent to Big Four.
 Leveraged all aspects of sourcing and candidate development including the job posting, job board mining, social
networking, employee referrals, and networking events.
 Manage the job requisition process and created job descriptions as needed.
 Coordinated all candidate interview schedules.
 Recruit professionals according to the client’s specifications.
 Worked closely with Account Manager for a better understanding of the job description and delivering the exact
fit candidate for the requirement.
 Anticipated and recognized key industry trends, business issues, and solutions.
 Capitalized on strongly developed relationships to gain senior-level business discussions with REF’s clients to
identify new requirements.
 Gather all information on potential candidates including skill set, past experience, compensation,
communication skill, and technical skill.
 Shortlist Resumes from job sites (Dice, Monster, LinkedIn, and CareerBuilder.com)
 Expertise in Resume Screening, Recruiting, and Resume auditor.
 Review resumes and contact candidates through phone or email.
 Shortlist candidates based on the client’s requirements.
 Prepare weekly, monthly, and quarterly status reports.
 Highlight the client’s requirements on the resume.
 Make calls to companies/vendors and inquiring requirements.
 Keeping track of all vendors and identifying the primary vendor for the client.
 Negotiating with consultants & amp; their employers on Corp To Corp., and W2 deals as per the requirement.
 Screening US Citizens, Green card holders, EAD, and H1B and checking their suitability towards the requirement.

MWIDM Inc., Mohali, Punjab Feb 2019 – May 2019

Talent Acquisition Specialist/Account Manager
  Full life cycle recruitment focusing on requirements from elite healthcare clients.
 Recruit Healthcare professionals according to the client’s specifications.
 Worked closely with Account Manager for a better understanding of the job description and delivering the exact
fit candidate for the requirement.
 Gather all information on potential candidates including skill set, past experience, compensation,
communication skill, and technical skill.
 Shortlist Resumes from job sites (Dice, Monster, LinkedIn, and CareerBuilder.com)
 Expertise in Resume Screening, Recruiting, and Resume auditor.
 Review resumes and contact candidates through phone or email.
 Shortlist candidates based on the client’s requirements.
 Prepare weekly, monthly, and quarterly status reports.
 Highlight the client’s requirements on the resume.
 Make calls to companies/vendors and enquiring requirements.
 Keeping track of all vendors and identifying the primary vendor for the client.
 Negotiating with consultants & amp; their employers on Corp To Corp., and W2 deals as per the requirement.
 Screening US Citizens, Green card holders, EAD, and H1B and checking their suitability towards the requirement.

Fortis Healthcare, Mohali, Punjab Jul 2017 – Feb 2019

Patient Care Assistant / Medical Assistant
 Work under the guidance of the Supervisor to perform patient care services.
 Greeting customers in a friendly, professional manner using the suggested script.
 Address patient concerns and queries professionally.
 Answer call lights and attend to patient needs.
 Ensure safety and quality inpatient services and maintain the confidentiality of patient medical records.
 Handling patients, referral sources, and administrative department inquiries.
 Entering patient information into a customer information system.
 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 Answering telephonic and e-mail inquiries in a timely manner.
 Respond promptly to customer inquiries.
 Communicating with customers through various channels.
 Processing orders, forms, applications, and requests.
 Familiarize yourself with and remain up-to-date with changes in our plans and tariffs.
 Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
 Generate sales leads.
 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to
ensure resolution.
 Take the extra mile to engage customers.